# Page 2 | Avid CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Avid CRM the right CRM solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20743/Avidian/reviews

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Avid CRM

4.1 (138)

[View alternatives](https://www.capterra.com/p/20743/Avidian/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Avid CRM

## Showing most helpful reviews

Showing 26-50 of 138 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Krista H.  
Director of Operations  
Professional Training & Coaching  
Used the software for: 2+ years

### "A great tool in theory, but doesn't live up to potential"

January 23, 2023

2.0

Disappointing! We are currently shopping for a new vendor.

Pros

It seems that this platform would be really easy to use for a team that is not super tech-savvy. Given the fact that it is integrated into Outlook, something everyone already knows how to use, it has the possibility of being a highly effective tool, and one that could be integrated into an existing business seamlessly with just a few tweaks to our own normal habits and routines in the ways we utilize Outlook.

Cons

Prophet tends to crash my Outlook on a regular basis. Customer support has been dismal at best. We have had promises since day 1 of having an engaged and supportive team working with us to maximize our ability to use the platform but our true experiences have a lot left to be desired.

Reason for choosing Avid CRM

Ease of use with Outlook integration

Review Source

BF

Brian F.  
President  
Financial Services  
Used the software for: 2+ years

### "Great CRM"

January 27, 2023

4.0

It is a very good product that provides a stable platform for my staff to track the progress of the cases we work on.

Pros

That it is embedded in Outlook. Flexible enough to design the screens in a way that makes sense for my company to track case development through to a sale.

Cons

when I send an email from Prophit it doesn't automatically go into the email section of the file we created in Prophet. We need to then LINK the email to the file. Too much time... We have 12,000 cases active in the system and it takes a while to load.

Reason for choosing Avid CRM

I did not need a lot (most) of the modules they offer. Complete overkill for what I needed .

Review Source

Cherilyn S.  
Sales Operations Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Prophet as a Sales Tool"

April 21, 2016

5.0

What I like best about this product is that it is easy to use, yet more complex depending upon needs. It is easily customized to meet individual business needs and allows us visibility to our entire team with regards to meetings, contacts, opportunities, etc. What I like the best about this vendor is that they are extremely responsive, very helpful and knowledgeable about their product. Their different tiers of service walk you through each element of your issue until completely resolved, which usually has a quick turn around time. They are also really helpful with training and answering all types of questions about their product. I would recommend that anyone evaluating this software should evaluate it fully, by downloading a demo and inputting test information. Itis the only way to see what it is capable of, which is a lot.

Pros

This software has many pros, including its integration with Outlook. It is easy to install, and there are lots of training sessions and videos available for use. There is no separate system to log into, it is always open and available, no passwords to get through.

Cons

Honestly, there isn't much that I don't like about the product. Sometimes it can have its quirks but the engineers at Avidian are constantly updating the software so that any issues that are encountered are fixed in constant product updates and releases.

Review Source

KD

Ken D.  
Sales Director  
Consumer Services  
Used the software for: 2+ years

### "Highly recommend this product. "

January 30, 2023

5.0

Very good.

Pros

This product is a great value. I love the personal service and helpfulness of staff. I dont' get stuck on hold or in a never ending loop of computer answering services options. Simple, to the point, and easy to use. Love Prophet.

Cons

I look forward to app upgrades. That is an awesome option and helps a ton.

Reason for choosing Avid CRM

Cost, ease of use, and customer support. They smoked the competition.

Review Source

JS

Janet S.  
Operations Manager  
Hospitality  
Used the software for: 2+ years

### "Thumbs up on Prophet"

January 17, 2023

5.0

Prophet makes my life easier. I can schedule everything then leave my work at work.

Pros

The basics and functionality are intuitive. Customer service has been outstanding.

Cons

This is a very deep tool which is good. The further you go the more assistance you need but the assistance is good but you need it.

Review Source

GM

Greg M.  
Sales General manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Best CRM and most complete, simplistic and priced right."

January 23, 2023

5.0

Best of several CRM programs we tested.

Pros

A.ount of data we can input and manipulate and move to Excel reports.

Cons

Nothing, it fits all of needs in our industry

Review Source

EG

Esther G.  
Sales Support  
Chemicals  
Used the software for: 2+ years

### "Prophet CRM Review"

January 17, 2023

4.0

Because we had a very large contact database, we needed to export over 60,000 contacts. At the first, that proved to be quite time-consuming and almost impossible. After working with the Prophet support team, we were able to get some things fixed and 'tweaked' and finally got it working correctly. It is easy to use now, and I have learned a lot about howing to work with the system.

Pros

Ease of importing and exporting contacts when making changes.

Cons

That the Company module and the Contact module are separate. It creates double work at times.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

To allow our sales people to access their contacts via cloud.

Review Source

IS

Isaac S.  
Outside Sales  
Building Materials  
Used the software for: 6-12 months

### "Prophet CRM Keeps You Organized "

January 30, 2023

4.0

Pros

I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!

Cons

The only thing is that if you have a lot of files saved on the CRM it can be a bit sluggish to start up.

Review Source

YJ

Yasmine J.  
Managing Broker  
Management Consulting  
Used the software for: 2+ years

### "Very Highly Recommend"

January 23, 2023

5.0

We have been using Prophet since 2006, and it has definitely helped us track clients and maintain relationships over the years.

Pros

Super easy, love that it integrates directly with Outlook.

Cons

A couple of reports that I need are not available, but overall it meets all our needs.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Avid CRM

Integration with Outlook, no need to open and use another program. Pricing was very attractive.

Review Source

RM

Robin M.  
Account Executive  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Good But Could Be Better"

January 30, 2023

4.0

Required by my company. Tracking opportunities and when they will close is a benefit

Pros

The ability to Track Opportunities and their anticipated Dollar Value. Also Close Date communication with senior management

Cons

Contacts have no option for Team members that are not employees of the Opportunity but may be Primary Contacts

Review Source

BF

Ben F.  
case manager  
Insurance  
Used the software for: 6-12 months

### "Prophet CRM Review"

January 26, 2023

5.0

I'm fairly pleased with using Prophet. I think it is very useful to our organization, but could also benefit from a few updates (loading/searching speed, and the link between task and the case page.

Pros

It is a great way for everyone in the organization to be on the same page regarding the different files we all handle.

Cons

I find that though useful, the system is very slow compared to managing a diary using OutLook's calendars. I think the extra time it takes to load/open a case deters people in our office from fully embracing the software. Another recommended improvement would be for the created tasks to link back to the prophet case entry. Currently when we input "next action", and then put in the next step date it will create a task for that user, but when task that was created is altered to update the due date it is not reflected in the prophet case manager.

Review Source

MF

Maria F.  
NYC Office Administrator  
Human Resources  
Used the software for: 2+ years

### "Serviceable"

January 17, 2023

2.0

Not really impressed. Too many views.

Pros

This product is set up to integrate with our email and account management system. I find it rather slow to load and navigate, and would prefer to see larger overviews of our entire pipeline on a central screen.

Cons

Time to load is very annoying. We have over 1000 clients.

Review Source

NM

Nick M.  
General Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "a simple CRM"

January 31, 2023

4.0

Good Product, helpful tech support

Pros

The best feature of Prophet is that it is easy for anyone to understand and customize

Cons

I have not had the time to set up the advanced reporting capabilities. It is not integrated into our ERP.

Reason for choosing Avid CRM

ease of use, imbedded into Outlook

Review Source

EB

Emily B.  
Sales Associate  
Real Estate  
Used the software for: Less than 6 months

### "Great Real Estate Contact Tool"

January 18, 2023

4.0

So far it's a great follow up tool and it's great that the contacts merge directly to your phone with all logged notes

Pros

ease of keeping track of call backs and categorising leads

Cons

It can be a bit clunky and you cannot track/time stamp the initial notes when creating the contact without exiting and creating a new note with tracking. You can't log time stamped notes from your phone

Review Source

HH

Hayden H.  
Sales manager  
Public Safety  
Used the software for: 1-2 years

### "prophet review "

January 17, 2023

3.0

Needs to work with apple products in order to be a useful tool for everyone in our company

Pros

opportunity manager: helps with organizations and sales reports/forecasts

Cons

Does not work with IOS products and the mobile app is honestly horrible. NEEDS TO WORK WITH APPLE PRODUCTS BETTER

Review Source

CG

Christine G.  
Southeast Territory Sales Manager  
Facilities Services  
Used the software for: 6-12 months

### "Some technical pieces need improvement"

January 26, 2023

3.0

Overall I probably would not recommend the product for a sales team that requires high dials and quick search results.

Pros

I like that it communicates well with Outlook ( when the connectivity works)

Cons

There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then pull up the whole book of opps each time. This causes a lag. Same with clicking "save and close" sometimes the button takes up to 25-30 seconds to recognize the mouse.

Review Source

PV

Pete V.  
Commercial Accounts Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Our records management"

January 17, 2023

4.0

customer service is very prompt and alwys helpful.

Pros

integration with Outlook and ease of use.

Cons

Unable to search content of the documents attached to the contact records

Reason for choosing Avid CRM

ease of use with outlook integration and reasonable pricing

Review Source

SS

Steve S.  
President  
Real Estate  
Used the software for: 2+ years

### "Easy to use CRM that sits ontop of Outlook"

January 19, 2023

4.0

Overall, customer service is very and always has been responsive. I have suggested ideas , was told they were good but they were never implemented.

Pros

Easily assimilates with Outlook, Easy to use for the most part and wish it had a few more features that I have recommended.

Cons

the app is not good, not useful at all does not mirror the desktop, I deleted it off my phone

Review Source

PM

Peter M.  
Client Services Manager  
Construction  
Used the software for: 2+ years

### "Prophet Review"

January 23, 2023

3.0

Pros

Fields in companies and opportunities are Customizable

Cons

Often glitches and creates duplicate Company and Contact entries. Creating reports is not easy.

Review Source

RS

Ray S.  
VP Marketing  
Building Materials  
Used the software for: 2+ years

### "Prophet CRM"

January 26, 2023

4.0

Very good and we should look at putting another employee on the system.

Pros

The ability to tie it into my Outlook customers.

Cons

The fonts can not be changed and are too small. I had a support person look into the problem, but he couldn't fix it.

Review Source

DB

Derrick B.  
National Sales Executive  
Insurance  
Used the software for: 2+ years

### "NSE Prospective "

January 23, 2023

5.0

Very Good - i like it.

Pros

Its connectivity with Microsoft Office Suite.

Cons

The email features could be better particularly capturing the email activity in the notes.

Review Source

DG

Dani G.  
Materials Manager  
Industrial Automation  
Used the software for: 6-12 months

### "Easy to use, hard to forget"

October 9, 2019

5.0

Prophet has dramatically increased our speed to quote & has given us more visibility on what is in the pipeline. The workflow manager has been useful for follow up.

Pros

The integration into outlook makes it very easy to use. The customization aspect also allowed us to make it relevant to our niche industry.

Cons

Sometimes it crashes when I am inputting information. When this is an issue support is usually quick to help.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Avid CRM

Prophet was a better value & had much more customization for our business. It is also a lot more intuitive to learn & the outlook integration makes it easy to work into your daily routine.

Review Source

Response from Avidian Technologies

October 11, 2019

Thanks for taking the time to post a review! I'm thrilled to read that by using Prophet your company has become more productive!

HR

Hudson R.  
Sales  
Biotechnology  
Used the software for: 6-12 months

### "Don’t use "

January 17, 2023

1.0

Pros

Nothing , unintuitive and slow . Clunky , sales personnel will hate and dread .

Cons

Everything , it is slow , unintuitive and slows down sales process .

Review Source

AB

August B.  
System Analyst  
  
Used the software for: 2+ years

### "3 years running it as a user and 3 years using as an administrator"

September 12, 2016

3.5

Pros

Scale-ability and the capability to mold to a lot of different companies business models. The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process. There are a ton of purchasable add-on's from third parties that can and do make this a wonderful software if you have the money.

Cons

Slow to implement vendor driven Idea's Network from user ideas. The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Vendor Runs a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait! Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features.

Review Source

Rita K.  
ASSITANTE  
Human Resources  
Used the software for: 6-12 months

### "Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees "

October 6, 2023

4.0

je l'utilise avec le cloud

Pros

Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees

Cons

le logiciel Prophet CRM n'est pas trop en crm

Review Source

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