# Page 3 | Avid CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Avid CRM the right CRM solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20743/Avidian/reviews

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Avid CRM

4.1 (138)

[View alternatives](https://www.capterra.com/p/20743/Avidian/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Avid CRM

## Showing most helpful reviews

Showing 51-75 of 138 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Michael L.  
owner  
Medical Practice  
Used the software for: 2+ years

### "Clunky Software and absent technical support"

October 22, 2018

1.0

I honestly don't have anything good to say about this product or this company. My interaction with them cost me a three-year detour from my goals and understanding the drivers of my business. Disingenuous apologies and sheepish admittance of the fact that this product is crap is what you can expect from support. Stay away... Stay far away...

Pros

I liked the idea of this software. Having everything in Outlook really sounded appealing, but in actuality, it just never worked for me and my team.

Cons

A report manager that never worked, an analytics manager that never worked, and a technical support team that would rather send a dozen emails in resolution of your concerns than picking up the phone even once.

Review Source

CS

Colin S.  
Sales/Market Manager  
Farming  
Used the software for: 2+ years

### "Simplicity and Accuracy"

January 23, 2023

4.0

Tracking sales activities and remaining in contact with customers was problematic. Prophet helped to alleviate the issue. Training users was simple.

Pros

Installation is simple and it ties into Outlook for tracking activity and tasks by customer. As a user we can modify Prophet to meet our needs, not change our existing system to fit a CRM system

Cons

It sometimes causes issues with Outlook, although minor, are inconvenient

Alternatives considered

[Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)

Reason for choosing Avid CRM

Technical Support and simplicity

Review Source

TT

Tod T.  
CIO  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Prophet CRM review"

March 11, 2016

4.5

Pros

As the IT Manager for Sherwood Lumber, my responsibility is to insure the software runs smoothly and the data integration with our ERP system works correctly. The software has had very few problems. We have been able to leverage the data integration capabilities of Prophet to provide important information from our ERP system to the sales people out in the field on their cell phones and other mobile platforms. They can manage Customer information on their mobile device and changes get updated in our ERP system, which keeps our Customer Contact information accurate. Our managers are able to monitor activities in the CRM to get a better feel for the interaction between our sales people and our customers and we are able to better organize our corporate marketing because of the data we are able to collect with Prophet. The people at Prophet have been great to work with. Both their sales and technical staff are knowledgeable and professional.

Cons

I have no specific complaints about Prophet specifically. The software platform fits our CRM needs and Prophet supports us well.

Review Source

MB

Mike B.  
Sale Rep  
Automotive  
Used the software for: 1-2 years

### "Prophet CRM feedback"

October 4, 2019

4.0

Keeping accounts/customers aware of NEW Products and opportunities when they develop and keeping them up-to-date as programs or opportunities develop through time.

Pros

Keeps me accountable to my tasks and customers

Cons

Unable to cut and past in the "Opportunity Description field

Review Source

Response from Avidian Technologies

October 11, 2019

Thanks for taking the time to post a review! To copy and paste in the Opportunity Description field you can highlight the text you want copied and press "Ctrl-C" to copy it. Then, place your cursor where you want it to be copied to and press "Ctrl-V" to paste.

Bill H.  
Sun Title  
Real Estate  
Used the software for: 6-12 months

### "Very User Friendly"

April 21, 2016

4.0

Prophet is one of the more user friendly CRMs I have ever dealt with. Customizable and easily accessible without having to open up any additional programs is a huge plus. We use it for tracking our marketing and client service operations and has been working out quite well.

Pros

The ability to customize pretty much any field is a definite highlight of this program along with the ability to export into Excel and create spreadsheets with any of the given information within Prophet is a true timesaver.

Cons

Since the program is geared towards more the sales efforts within a company, not all of the features are able to be manipulated in a way to pull the built in reporting features.

Review Source

William N.  
Principal and Managing Director  
Real Estate  
Used the software for: 1-2 years

### "Prophet"

April 22, 2016

5.0

I first started using Prophet over 7 years ago. I liked the way that it allowed me to stay within the Outlook platform. We had tried other software's that claimed that they integrated with Outlook but always found this to not be entirely true. Prophet truly does. While it can be a robust as you want it to be it is not overwhelmingly complex to use. As sales people, we want to be engaged in the sales process, not engaged in inputting data into a CRM.

Pros

Fully integrated with Outlook Works well in a team environment Easy to use Great customer support

Review Source

JP

Jon P.  
Industry Manager  
Consumer Goods  
Used the software for: 2+ years

### "Prophet"

January 30, 2023

4.0

Pros

Not having to operate another program is great. Prophet lives inside Outlook is great.

Cons

Takes time for the program to update, company-wide. Depends on internet speed.

Review Source

DY

Dennis Y.  
Sales Manager  
Construction  
Used the software for: 2+ years

### "Prophet is my daily work best friend"

January 17, 2023

5.0

from the beginning, the install all the way to service dept they have been awesome

Pros

Ease of use & daily reminders to keep me on track

Cons

Cant automatically email numerous emails

Review Source

BC

Brad C.  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "If you use Outlook you can use Prophet"

October 4, 2019

4.0

Overall very positive experience. The support has been great. We now have an easy to use CRM that lives in our email client that is always used.

Pros

The CRM is an integrated part of Outlook. If you didn't know better, you'd think it is a feature of Outlook.

Cons

It's only available on PCs. There are so many possibilities that it can be overwhelming.

Alternatives considered

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing Avid CRM

Integrated with Outlook

Switched from

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

BrightMove's CRM is rudimentary and only a feature of a larger product.

Review Source

Response from Avidian Technologies

October 11, 2019

Thanks for posting a review! I'm happy to read that you find our product helpful and easy to work with :)

BB

Bryan B.  
Albany Supply manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Overall Great "

January 26, 2023

4.0

Pros

the software is very helpful and valuable as a sales rep

Cons

its a little confusing at first but the videos are helpful

Review Source

MH

Michael H.  
Sales Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Good product for the money"

January 26, 2023

4.0

Too many updates, make use a learning experience every time used.

Pros

Works well when updated, relatively intuitive, many updates, excellent CS and training.

Cons

More intuitive search function is required, I am always forced into advanced search mode to find contacts and companies in my own DB. Needs to have a contact DB outside my contacts for easier use in sales prospecting. Contact sharing by company of the entire prophet DB.

Review Source

AH

Amanda H.  
Associate Broker  
Insurance  
Used the software for: Less than 6 months

### "Amanda H"

January 30, 2023

5.0

Pros

I like that I am able to use it within outlook. Being able to customize and filter for specific data is very helpful and speeds up the amount of time to get those reports out.

Cons

The amount of time it takes to generate a report. For me it seems to be slower than my other colleagues.

Review Source

GH

Greg H.  
Sales Engineer  
Machinery  
Used the software for: 6-12 months

### "CRM Integrated with Outlook"

October 7, 2019

4.0

Pros

I love how integrated the CRM is with Outlook. It is easy to use and convenient.

Cons

I dislike that changes cannot be made to an entry from the overall views. An Opportunity must be opened in order to change any information in a field. It would be even easier to use if that information could be changed in the "view" screen.

Review Source

Response from Avidian Technologies

October 9, 2019

That's a great idea, I'll share that with the team. Thanks for the review!

RH

Robert H.  
Director of Business Development  
Oil & Energy  
Used the software for: Less than 6 months

### "CRM integration with Office 365"

January 24, 2023

4.0

Very pleased, good customer service

Pros

Integration with Outlook 363 / very seamless interface with outlook. As a longtime MS 365 user not to have to learn an other system was major reason for purchase

Cons

System does not integrate or operate with MS 365 online Outlook

Reason for choosing Avid CRM

integration with MS 365

Review Source

JB

Jamie B.  
IT Director  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Prophet CRM with a geographically diverse sales team"

March 10, 2016

5.0

Pros

It's a very user friendly product - it has the functionality we need along with a short learning curve for end users. Tech support is outstanding. It's ironic that the vendor with the best tech support is the one where I need to use it the least, but for upgrades and platform changes they are outstanding.

Cons

When we were on the on-premises version if the public folder wasn't cleaned out on a regular basis the program would stop linking new data - I would have liked to have an alert or an error message for my end users. We've since moved to the hosted platform and so far there has been no downside.

Review Source

LM

Laura M.  
Creative Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Intuitive, Easy to Manage and Integrated"

October 5, 2019

4.0

It lets you get going quickly and creating contacts and opportunities on the first day. We did a few hours of training and problem-solving from Avidian with a shared screen, which helped, but is a bit pricey.

Pros

The program is easy to manage and customize to your ever-changing needs. The program is also intuitive, you can mostly figure out how to use, enter and customize without a lot of assistance. It's great that it fully integrates into Outlook, where it can even create Tasks and track emails.

Cons

It feels a bit "clunky" and needs some further refinement. The user interface needs a bit more refinement. It has so many customization options and things you can do, but it's hard to unpeel and see every option.

Switched from

[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)

Everyone liked how it can be customized to our needs and fully integrates into Outlook.

Review Source

Response from Avidian Technologies

October 9, 2019

I'm glad that you find Prophet CRM useful. Thanks for the review!

BA

Brian A.  
Sales Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great CRM. Easy to use and train Users. "

March 16, 2016

4.5

Pros

I really liked the ease of training users on it and how quickly they can pick it up and start using it day 1 after only an hour or so of training. Their Account Management staff and Tech Support are outstanding to work with and very thorough in explaining the software to you and the users. Donnita Weese supports our team as an Account Manager and she is great, couldn't have asked for a better representative to help my team.

Cons

There is not a lot that I do not like about Prophet. I have some functionalities I would like to see added to improve it or that would fit our team better. Biggest complaint I hear from our users is the speed of uploading their leads when first opening their contact or company manager windows.

Review Source

JS

Jacob S.  
Sales  
Automotive  
Used the software for: 6-12 months

### "A Great CRM"

October 4, 2019

5.0

CRM has been a great accountability piece for myself and others. Keeps you organized so you can manage more.

Pros

Integration with Outlook has been a game changer from our last CRM

Cons

Loading time is slow at startup but is fine thereafter

Review Source

Response from Avidian Technologies

October 11, 2019

Thanks for taking the time to post a review! We greatly value your feedback.

AA

Anthony A.  
Director of Operations  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Best ERP Software with CRM Integration"

February 23, 2017

4.0

It provides a wide range of flexibility to enable a fully functioning

Pros

The flexibility of orders entry, accounting, shipping etc.

Cons

lacking a bit on CRM functionality

Review Source

RL

Rhett L.  
CEO  
Hospitality  
Used the software for: 2+ years

### "We migrated to Prophet about four years ago from ACT"

March 18, 2016

4.5

Pros

the integration with outlook and the ease of being able to continually and seamlessly keep the database updated is worth iots weight in gold. I used ACT for years and by comparison the analogy of Edison to iphone 6+ is valid for ACT to Prophet.

Cons

Technical issues can and do occur from time to time. Its a technical process to resolve these and invariably we need assistance from the help team in Seattle which given the time zones between there and here in Munich can be a little limiting at times

Review Source

RW

Ryan W.  
Associate Broker  
Insurance  
Used the software for: 1-2 years

### "Prophet Pros and Cons"

January 30, 2023

5.0

It is an excellent centralized data base for our entire company.

Pros

The ability to track sales and possible new business throughout our company makes it easy to stay up to date with what is going on.

Cons

Sometimes it doesn't like to work right away when used through outlook.

Review Source

Matthew B.  
Sales Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "PROPHET CRM"

April 21, 2016

4.0

PROPHET CRM has allowed us to keep in front of our clients as well as prospective clients easily and efficiently. It has allowed us to follow and monitor opportunities locally in the USA as well as with our overseas partners. Being an INTL Freight Forwarder we are not only dealing locally but multiple opportunities with sales campaigns all over the globe. keeping track of these is key to ensure that business is not falling thru the cracks.

Pros

Group emailing, categorizing of contacts and ability to follow leads, companies and people.

Cons

Every time you leave PROPHET to go into your inbox you need to restart the program to go back into PROPHET.

Review Source

DW

Diane W.  
Customer Service Support  
Management Consulting  
Used the software for: 2+ years

### "I use this product everyday for all parts of my job. "

September 7, 2016

3.5

Pros

I like the ability to have all things connected through P21. We don't have to have separate systems to make PO's or use systems in conjunction with this for all of our needs.

Cons

I don't like the warnings for too many screens open. I also don't like that the save and clear buttons are side by side. Many times I have accidentally hit the clear button instead of the save button and have had to redo my work.

Review Source

CB

Christopher B.  
Sales Manager  
Utilities  
Used the software for: 6-12 months

### "Prophet CRM Review"

March 16, 2015

4.5

Pros

I've tried many CRM systems from Salesforce down to cloud-based ones like Zoho. I have to say that Prophet CRM has the right combination of features and usability. Some have so many things I don't need, but Prophet is just right. Best of all, it is all done from within Outlook, so you don't have to go to a separate system. It makes it much easier and convenient.

Cons

Their iPhone application is out of date to say the least. I was told they would have a new version out soon, but am still waiting. I would say if they get this app up to date then that would be good. You can also access Prophet data through the mobile browser, but it's basic info like the app and not real good yet.

Review Source

RB

Ryan B.  
Sales Engineer  
Industrial Automation  
Used the software for: 1-2 years

### "Prophet"

January 30, 2023

4.0

Pros

Custom search filtering and criteria set up works fairly well.

Cons

Often prophet can slow down or crash Outlook.

Review Source

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