# Page 4 | Avid CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Avid CRM the right CRM solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20743/Avidian/reviews

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Avid CRM

4.1 (138)

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Last updated March 13th, 2026

# Page 4 - Reviews of Avid CRM

## Showing most helpful reviews

Showing 76-100 of 138 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TN

Terry N.  
Document Manager  
Medical Practice  
Used the software for: 2+ years

### "Positive and Prompt Customer Service"

March 18, 2015

4.0

Pros

The screens are easy to ready and function using tabs that with relatively intuitive purpose. Customer service is prompt, friendly, and followed up with a summary email. The reporting functions are very easy to learn.

Cons

Documents saved in records are not searchable. We need to have more data fields within each record which are searchable.

Review Source

MH

Mark H.  
Owner  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Love it! User friendly CRM!"

April 7, 2015

5.0

Pros

I like all aspects, from the ease of looking up opportunities, creating contacts and opportunities directly from email and how Prophet is integrated into Outlook. The vendor is a great help with support.

Cons

The contact section is a bit unclear. We have many duplicates between Outlook and Prophet and many users for multiple contacts. We are currently working with support to get it cleaned up so it's easier to understand how Outlook contacts sync with Prophet contacts.

Review Source

EF

Eric F.  
Account Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Efficient, and more"

April 28, 2016

5.0

What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I cannot function without it. Seamless. Really easy to use, multitasking is a breeze.

Pros

Just so intuitive. I especially like the tracking features.

Cons

I just wish the Analytics were not a whole day behind to see the results.

Review Source

TD

Tom D.  
Director of Sales  
Telecommunications  
Used the software for: 2+ years

### "Very positive "

March 10, 2016

5.0

Pros

The support from Avidian for any questions or issues is excellent. Very responsive to our needs. We use Prophet on a daily basis for funnel management, existing account managment, project management and sales management metrics.

Cons

There is honestly nothing we don't like about Avidian and the Prophet product.

Review Source

JM

Jon M.  
Director of Sales  
Construction  
Used the software for: 1-2 years

### "Great integrated product"

March 31, 2016

5.0

Pros

It is completely integrated into Outlook allowing me to stay in this application and enter all my client tracking information. Plus the ability to add Outlook tasks directly from the user opportunities I am entering is fantastic to remind me of future times to reach back out.

Cons

That there is no spell check in the opportunity notes section. This is the main area I track all client notes and a simple change could be made to add an automatic spellcheck feature.

Review Source

SZ

Scott Z.  
Research Analyst  
Telecommunications  
Used the software for: 2+ years

### "Prophet CRM Review"

March 16, 2015

3.5

Pros

Prophet is incredibly useful for us, because it can be manipulated into what we need it to do. Avidian does a great job at making sure we get help when we ask for it.

Cons

One word. Finicky. Given the nature of the software and what its used for, it can be incredibly difficult to work with.

Review Source

kC

katie C.  
Realtor  
Real Estate  
Used the software for: I used a free trial

### "great value!"

August 1, 2023

4.0

Pros

This product was very easy to use with my current programs

Cons

I had a little trouble at first but quickly got used to how the program functions

Review Source

CM

Carl M.  
Owner  
Insurance  
Used the software for: 2+ years

### "Nice features."

May 19, 2015

3.0

Pros

The ability to send group emails is awesome. Can type one email and it gets personalized to the entire list. Can send a personalize email to larges groups in a matter of minutes.

Cons

A little difficult to set up and duplicate contacts are time consuming to remove

Review Source

KH

Kelly H.  
Owner  
Insurance  
Used the software for: 2+ years

### "Prophet CRM"

March 11, 2016

4.0

Pros

Software works within outlook. Easy to use, run reports, etc.

Cons

Would like our entire team to be able to view all emails associated with a person. Sometimes when things go wrong, it seems the vendor has difficulty finding out what the problem is.

Review Source

GD

Gary D.  
Vice President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Sales Team Call Reporting Made Easier"

March 16, 2016

5.0

Pros

The ease of set-up, use and ability to customize the program. The Prophet support team is outstanding. Training sessions are very helpful.

Cons

There isn't anything that I do not like about the product and vendor - This product and vendor is great.

Review Source

RD

Randy D.  
Vice President  
Management Consulting  
Used the software for: 2+ years

### "I have been a user for 4 years now and would be lost without it."

June 11, 2015

5.0

Pros

It is a comprehensive client management tool. The interface with Microsoft Outlook is seamless and user friendly. The customer service at Avidian has been outstanding.

Cons

When you have thousands of clients, it can be a bit slow to load.

Review Source

JS

Jim S.  
Owner  
  
Used the software for: 1-2 years

### "A crm solution that does what we need it to, affordably."

March 10, 2016

4.5

Pros

Short learning curve, great integration with outlook, easily connects all of our remote team to one database

Cons

Very minimal mobile device support, and complicated use for apple laptops (virtual windows needed) . The only really effective way to edit/enter the data is with a windows pc. But because of the outlook integration we can at least use/view the data on all of our devices.

Review Source

JP

Jason P.  
Sales  
Plastics  
Used the software for: Less than 6 months

### "Prophet CRM review"

October 17, 2019

4.0

Pros

The training webinars were very helpful for learning how to navigate the software to start. Having all your customer info/notes etc in one accessible area is great!

Cons

I have not thought of any cons to using this software

Review Source

Response from Avidian Technologies

October 22, 2019

One of my favorite reviews yet! Thanks for taking the time to share your experience!

AH

Arijana H.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Prophet review"

April 1, 2015

4.5

Pros

Convenience! It is in my Outlook, and I can get to it with the click of one button. It is not separate software.

Cons

I like everything. There are not any negative things I can say about this product right now.

Review Source

BS

Brian S.  
Account Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "PROPHET CRM-SOLORIA"

March 19, 2015

3.0

Pros

It is extremely user-friendly and easy to use. I would recommend this as a great way to organize your customer base.

Cons

I think you could eliminate some of the repetitive steps when adding new customers.

Review Source

CC

Caroline C.  
Office Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Great CRM- easy to use and integrated into Outlook"

March 27, 2015

4.0

Pros

Vendor- all customer service, reps are really helpful and patient. Product- great CRM, easy to use and has many features. Integreted into Outlook, so easy to link contacts and emails to opportunities. Easy to track and follow up on opportunities.

Cons

Having some trouble understanding the Prophet contacts and how they relate to Outlook contacts.

Review Source

RD

Rusty D.  
Reg sales mgr  
Oil & Energy  
Used the software for: Less than 6 months

### "Issues"

October 4, 2019

4.0

Prophet is great. I am having issues with my dashboard

Pros

Ease of working with Outlook, great as a tool to look up customers in geographic area and understand their sales history.

Cons

Can not access my dashboard and analytics. KMX-676-47873 Nathan was working off line to fix.

Review Source

JW

Jenna W.  
Owner  
Telecommunications  
Used the software for: Less than 6 months

### "Helpful & Efficient"

September 8, 2018

4.0

Pros

If you use Outlook, this software is super helpful. It's designed to work specifically as a CRM in Outlook, and does a great job.

Cons

It was hard to get in touch with customer support. And it runs pretty slow when uploading docs and bringing up Outlook.

Review Source

KE

Kyle E.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "I actually use my CRM"

March 27, 2015

4.0

Pros

It interfaces with outlook meaning that I don't need to open a webpage to follow my CRM. It made the adoption of the product easy and makes it more simple to keep track of prospects.

Cons

It is certainly not as flashy as other CRM I have seen but what I really wish was better is that it's difficult to track emails using Prophet which was one of the main reasons I wanted to use it. Thankfully I already have outlook open when I use it so searching for emails is not a big problem.

Review Source

GH

Ginger H.  
Sales Manager  
Management Consulting  
Used the software for: 1-2 years

### "Prophet review"

April 3, 2015

4.5

Pros

The simplicity of the product and the ability to navigate anywhere.

Cons

Information for contacts entered into the opportunity section does not populate address and tel number - it makes the listing appear blank if only one contact is missing the details. I am not very familiar with the reporting, but would like to know more.

Review Source

CS

Chris S.  
  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Logistics Broker"

February 26, 2015

4.0

Pros

I like its ease of use and how it allows us to keep track of sales process.

Cons

Not being able to delete prospects out of the system completely is what I like least.

Review Source

MD

Mike D.  
Sr Inside Sales Coordinator  
Chemicals  
Used the software for: 6-12 months

### "Software sucks"

January 17, 2023

1.0

Prophet sucks

Pros

Absolutely nothing , too many conflicts with other programs

Cons

Everything, too many conflicts with other programs

Review Source

BN

Brad N.  
President  
Insurance  
Used the software for: 2+ years

### "Prophet Has Made Our Business More Efficient"

March 11, 2016

4.0

Pros

The interface with Outlook is awesome! Very convenient to send specific group emails to clients.

Cons

Sometimes you will get the occasional crashes or tech issues.

Review Source

MC

Matt C.  
Director of Sales  
Computer Software  
Used the software for: 6-12 months

### "Centralize your clients and prospects information"

March 17, 2015

4.0

Pros

I like how you can access information on a mobile app, mobile website anytime and anywhere. The vendor offers great support service and are easy to get a hold of.

Cons

They are slow to roll out bug fixes. Overall, there is not much to say anything bad, but from a business development strategy, you need to define a clear workflow. Their workflow is okay, and I believe that if you put a little more thought, Prophet can be an excellent quality affordable product.

Review Source

LS

Laura S.  
Client Services  
Financial Services  
Used the software for: Less than 6 months

### "Prophet "

January 31, 2023

4.0

Great CRM that is easy to use

Pros

easy to use and the customer service is amazing

Cons

Some glitches in setup, otherwise no cons

Review Source

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