# Page 4 | Avid CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Avid CRM the right CRM solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20743/Avidian/reviews --- Avid CRM 4.1 (138) [View alternatives](https://www.capterra.com/p/20743/Avidian/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Avid CRM ## Showing most helpful reviews Showing 76-100 of 138 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TN Terry N. Document Manager Medical Practice Used the software for: 2+ years ### "Positive and Prompt Customer Service" March 18, 2015 4.0 Pros The screens are easy to ready and function using tabs that with relatively intuitive purpose. Customer service is prompt, friendly, and followed up with a summary email. The reporting functions are very easy to learn. Cons Documents saved in records are not searchable. We need to have more data fields within each record which are searchable. Review Source MH Mark H. Owner Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Love it! User friendly CRM!" April 7, 2015 5.0 Pros I like all aspects, from the ease of looking up opportunities, creating contacts and opportunities directly from email and how Prophet is integrated into Outlook. The vendor is a great help with support. Cons The contact section is a bit unclear. We have many duplicates between Outlook and Prophet and many users for multiple contacts. We are currently working with support to get it cleaned up so it's easier to understand how Outlook contacts sync with Prophet contacts. Review Source EF Eric F. Account Manager Hospital & Health Care Used the software for: 1-2 years ### "Efficient, and more" April 28, 2016 5.0 What can I say, I was happy with what Outlook itself did, but now that I use Prophet, well, I cannot function without it. Seamless. Really easy to use, multitasking is a breeze. Pros Just so intuitive. I especially like the tracking features. Cons I just wish the Analytics were not a whole day behind to see the results. Review Source TD Tom D. Director of Sales Telecommunications Used the software for: 2+ years ### "Very positive " March 10, 2016 5.0 Pros The support from Avidian for any questions or issues is excellent. Very responsive to our needs. We use Prophet on a daily basis for funnel management, existing account managment, project management and sales management metrics. Cons There is honestly nothing we don't like about Avidian and the Prophet product. Review Source JM Jon M. Director of Sales Construction Used the software for: 1-2 years ### "Great integrated product" March 31, 2016 5.0 Pros It is completely integrated into Outlook allowing me to stay in this application and enter all my client tracking information. Plus the ability to add Outlook tasks directly from the user opportunities I am entering is fantastic to remind me of future times to reach back out. Cons That there is no spell check in the opportunity notes section. This is the main area I track all client notes and a simple change could be made to add an automatic spellcheck feature. Review Source SZ Scott Z. Research Analyst Telecommunications Used the software for: 2+ years ### "Prophet CRM Review" March 16, 2015 3.5 Pros Prophet is incredibly useful for us, because it can be manipulated into what we need it to do. Avidian does a great job at making sure we get help when we ask for it. Cons One word. Finicky. Given the nature of the software and what its used for, it can be incredibly difficult to work with. Review Source kC katie C. Realtor Real Estate Used the software for: I used a free trial ### "great value!" August 1, 2023 4.0 Pros This product was very easy to use with my current programs Cons I had a little trouble at first but quickly got used to how the program functions Review Source CM Carl M. Owner Insurance Used the software for: 2+ years ### "Nice features." May 19, 2015 3.0 Pros The ability to send group emails is awesome. Can type one email and it gets personalized to the entire list. Can send a personalize email to larges groups in a matter of minutes. Cons A little difficult to set up and duplicate contacts are time consuming to remove Review Source KH Kelly H. Owner Insurance Used the software for: 2+ years ### "Prophet CRM" March 11, 2016 4.0 Pros Software works within outlook. Easy to use, run reports, etc. Cons Would like our entire team to be able to view all emails associated with a person. Sometimes when things go wrong, it seems the vendor has difficulty finding out what the problem is. Review Source GD Gary D. Vice President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sales Team Call Reporting Made Easier" March 16, 2016 5.0 Pros The ease of set-up, use and ability to customize the program. The Prophet support team is outstanding. Training sessions are very helpful. Cons There isn't anything that I do not like about the product and vendor - This product and vendor is great. Review Source RD Randy D. Vice President Management Consulting Used the software for: 2+ years ### "I have been a user for 4 years now and would be lost without it." June 11, 2015 5.0 Pros It is a comprehensive client management tool. The interface with Microsoft Outlook is seamless and user friendly. The customer service at Avidian has been outstanding. Cons When you have thousands of clients, it can be a bit slow to load. Review Source JS Jim S. Owner Used the software for: 1-2 years ### "A crm solution that does what we need it to, affordably." March 10, 2016 4.5 Pros Short learning curve, great integration with outlook, easily connects all of our remote team to one database Cons Very minimal mobile device support, and complicated use for apple laptops (virtual windows needed) . The only really effective way to edit/enter the data is with a windows pc. But because of the outlook integration we can at least use/view the data on all of our devices. Review Source JP Jason P. Sales Plastics Used the software for: Less than 6 months ### "Prophet CRM review" October 17, 2019 4.0 Pros The training webinars were very helpful for learning how to navigate the software to start. Having all your customer info/notes etc in one accessible area is great! Cons I have not thought of any cons to using this software Review Source Response from Avidian Technologies October 22, 2019 One of my favorite reviews yet! Thanks for taking the time to share your experience! AH Arijana H. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Prophet review" April 1, 2015 4.5 Pros Convenience! It is in my Outlook, and I can get to it with the click of one button. It is not separate software. Cons I like everything. There are not any negative things I can say about this product right now. Review Source BS Brian S. Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "PROPHET CRM-SOLORIA" March 19, 2015 3.0 Pros It is extremely user-friendly and easy to use. I would recommend this as a great way to organize your customer base. Cons I think you could eliminate some of the repetitive steps when adding new customers. Review Source CC Caroline C. Office Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great CRM- easy to use and integrated into Outlook" March 27, 2015 4.0 Pros Vendor- all customer service, reps are really helpful and patient. Product- great CRM, easy to use and has many features. Integreted into Outlook, so easy to link contacts and emails to opportunities. Easy to track and follow up on opportunities. Cons Having some trouble understanding the Prophet contacts and how they relate to Outlook contacts. Review Source RD Rusty D. Reg sales mgr Oil & Energy Used the software for: Less than 6 months ### "Issues" October 4, 2019 4.0 Prophet is great. I am having issues with my dashboard Pros Ease of working with Outlook, great as a tool to look up customers in geographic area and understand their sales history. Cons Can not access my dashboard and analytics. KMX-676-47873 Nathan was working off line to fix. Review Source JW Jenna W. Owner Telecommunications Used the software for: Less than 6 months ### "Helpful & Efficient" September 8, 2018 4.0 Pros If you use Outlook, this software is super helpful. It's designed to work specifically as a CRM in Outlook, and does a great job. Cons It was hard to get in touch with customer support. And it runs pretty slow when uploading docs and bringing up Outlook. Review Source KE Kyle E. Owner Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "I actually use my CRM" March 27, 2015 4.0 Pros It interfaces with outlook meaning that I don't need to open a webpage to follow my CRM. It made the adoption of the product easy and makes it more simple to keep track of prospects. Cons It is certainly not as flashy as other CRM I have seen but what I really wish was better is that it's difficult to track emails using Prophet which was one of the main reasons I wanted to use it. Thankfully I already have outlook open when I use it so searching for emails is not a big problem. Review Source GH Ginger H. Sales Manager Management Consulting Used the software for: 1-2 years ### "Prophet review" April 3, 2015 4.5 Pros The simplicity of the product and the ability to navigate anywhere. Cons Information for contacts entered into the opportunity section does not populate address and tel number - it makes the listing appear blank if only one contact is missing the details. I am not very familiar with the reporting, but would like to know more. Review Source CS Chris S. Transportation/Trucking/Railroad Used the software for: 2+ years ### "Logistics Broker" February 26, 2015 4.0 Pros I like its ease of use and how it allows us to keep track of sales process. Cons Not being able to delete prospects out of the system completely is what I like least. Review Source MD Mike D. Sr Inside Sales Coordinator Chemicals Used the software for: 6-12 months ### "Software sucks" January 17, 2023 1.0 Prophet sucks Pros Absolutely nothing , too many conflicts with other programs Cons Everything, too many conflicts with other programs Review Source BN Brad N. President Insurance Used the software for: 2+ years ### "Prophet Has Made Our Business More Efficient" March 11, 2016 4.0 Pros The interface with Outlook is awesome! Very convenient to send specific group emails to clients. Cons Sometimes you will get the occasional crashes or tech issues. Review Source MC Matt C. Director of Sales Computer Software Used the software for: 6-12 months ### "Centralize your clients and prospects information" March 17, 2015 4.0 Pros I like how you can access information on a mobile app, mobile website anytime and anywhere. The vendor offers great support service and are easy to get a hold of. Cons They are slow to roll out bug fixes. Overall, there is not much to say anything bad, but from a business development strategy, you need to define a clear workflow. Their workflow is okay, and I believe that if you put a little more thought, Prophet can be an excellent quality affordable product. Review Source LS Laura S. Client Services Financial Services Used the software for: Less than 6 months ### "Prophet " January 31, 2023 4.0 Great CRM that is easy to use Pros easy to use and the customer service is amazing Cons Some glitches in setup, otherwise no cons Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.