# Page 5 | Avid CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Avid CRM the right CRM solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/20743/Avidian/reviews

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Avid CRM

4.1 (138)

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Last updated March 13th, 2026

# Page 5 - Reviews of Avid CRM

## Showing most helpful reviews

Showing 101-125 of 138 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jordan K.  
Inside Sales Representative  
Plastics  
Used the software for: Less than 6 months

### "Prophet"

October 9, 2019

4.0

Pros

Seamless connection with Outlook Training sessions Customization options Ease of use

Cons

Files need to go to shared location for everyone to view

Review Source

Response from Avidian Technologies

October 11, 2019

Thanks for taking the time post a review! We very much value your feedback.

RL

Rob L.  
Account Manager  
  
Used the software for: 1-2 years

### "A great tool to organize your book of business, and pipeline."

April 30, 2015

4.5

Pros

Organization! Simply put. I don't know how I operated without it, now. Setting next step task reminders, detailed notes, budgets, emails, etc. Just a great overall tool.

Cons

Entering a NEW company and opportunity is kind of a lengthy process that I believe can be shortened.

Review Source

KV

Kathryn V.  
  
Construction  
Used the software for: 1-2 years

### "Prophet: Used for 1.5 years. Very useful for project management."

February 25, 2015

4.0

Pros

I am thrilled about how easy it is to track my sales, contacts, and opportunites through this software

Cons

I am dying for a version that is compatible with Apple products. If I could use this with my iPhone, I would rate it as a 10.

Review Source

AH

Aaron H.  
Sales Associate  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "A CRM that really helps me stay on top of my work"

March 16, 2015

4.5

Pros

It integrates with Outlook and keeps my calendar in sync. No more double work for me when I make an appointment or set a reminder.

Cons

I just wish they had a mobile app or site so I could use my phone on the go.

Review Source

JW

Jason W.  
Office Manager  
Management Consulting  
Used the software for: 1-2 years

### "Great way to stay organized"

June 16, 2015

4.0

Pros

Plenty of options to make it work for your specific needs. Vendor is responsive when asking for tech support.

Cons

It does have a steep learning curve. So it takes a little patience in the beginning.

Review Source

EF

Eric F.  
Account Manager  
Management Consulting  
Used the software for: 6-12 months

### "Coordinating Clients with Projects"

May 15, 2015

5.0

Pros

Its very easy to use and makes integrating clients and projects a snap!

Cons

Cant think of any negatives, seriously. If I could, I would honestly list them.

Review Source

FT

Frank T.  
Vice President  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Frank Tso's Prophet 7 Review"

April 3, 2015

4.0

Pros

Works in outlook and is pretty intuitive to use. Doesn't slow down computer.

Cons

In general I don't like CRM tools. We have had issues with contacts and duplicates and weird things happening.

Review Source

CH

Chad H.  
IT Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Logistics Sales and Service"

March 16, 2015

4.5

Pros

I like the service that company provides, the flexibility of the software, and the ease of teaching the use to our employees.

Cons

There is nothing about either that I am unhappy with.

Review Source

MH

Mike H.  
Account Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Overall, good CRM-very functional."

April 7, 2015

4.5

Pros

The ease in which you can input data and link all information, such as contacts, opportunities and emails.

Cons

Confusing aspects to the contacts and how they sync together.

Review Source

KT

Kim T.  
Director of Marketing  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "It's better than Act by Sage - definitely. "

March 31, 2015

4.0

Pros

I like that the software is inside of Outlook. I like the reporting functions into Excel.

Cons

it tends to slow Outlook down. I wish that the app was better for mobile.

Review Source

CW

Craig W.  
Sales Manager  
  
Used the software for: 6-12 months

### "Craig - Manufacturer's Representative"

September 1, 2015

1.5

Pros

The integration with Outlook is a great idea but is far from seamless.

Cons

clunky to use, too many windows, too long to load the database, does not work off-line unless you remember to do a synch each time you take your laptop with you. Sold to us as a finished product but feels like a Beta. Crashes constantly

Review Source

JF

Jay F.  
Partner  
  
Used the software for: 6-12 months

### "Prophet Keeps Us Productive"

March 9, 2016

4.5

Pros

(i) Easy to use and install, (ii) people at Avidian are extremely helpful, patient, and responsive, and (iii) the add-in feature to Outlook (I do not need to duplicate my work between the CRM and Outlook)

Cons

Report generation may not be the greatest or easiest to use, but we are getting better at it

Review Source

RZ

Ryan Z.  
Sales Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Solid CRM and most stable I've ever used"

March 19, 2015

5.0

Pros

The way it organizes the data is extremely logical.

Cons

Nothing to mention because if we have a roadblock with functionality, they've handled it.

Review Source

RS

Ron S.  
Sales Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "The Prophet solution was supposed to help our sales force. Instead, it just created extra time and money to keep the product running. Every time there is an Outlook update, which is very often the product wouldn't work. We spent more time on the phone "

February 2, 2018

1.0

Pros

It worked for the first couple of months. I was impressed with how they sold the product and how they stated it was going to work.

Cons

The product never worked as it was sold to our company. You will spend numerous hours with a very weak support team trying to keep the software running.

Review Source

LM

Loreto M.  
Inventory Analyst  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Great Software!"

August 14, 2018

5.0

Pros

What i like the best about Prophet CRM is that it is very user friendly and its customer service is always there to help us.

Cons

So far I do not have any negative comments while using this product....

Review Source

JB

Jonathan B.  
Senior Account Executive  
Management Consulting  
Used the software for: 1-2 years

### "Great experience with this CRM"

March 18, 2015

4.5

Pros

They are easily able to customize what I need and what I'm looking for.

Cons

Sometimes it can feel like there is some redundancy.

Review Source

TS

Teresa S.  
Customer Service Rep  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Easy to Use"

September 7, 2016

4.5

Pros

Ease of use & functionality of this product is very user friendly. The customer service so far has been great!

Cons

Haven't come across anything I dislike yet. But I haven't had the chance to use it very long yet. Love it so far!

Review Source

CK

Chuck K.  
  
Primary/Secondary Education  
Used the software for:

### "Awesome product and an even better company to work with"

June 9, 2014

4.5

Pros

They worked with me and really held my hand through the whole integration process. They answered every question and were great to deal with. They worked on my schedule for meetings, which isn't always 9-5 friendly.

Cons

I would like the product to be a little more individualized to my needs but that might be asking for a lot.

Review Source

HB

Hugh B.  
  
Management Consulting  
Used the software for:

### "How I Use Prophet"

October 30, 2014

5.0

Pros

Prophet lets me schedule mystery shops in Alaska. I have used Prophet to schedule mystery shops for cars, banks, apartments, and food products in Alaska.

Cons

The thing I like least is that sometimes I have trouble logging in, and I have to call the firm I am collaborating with, and they have to reset my passwords.

Review Source

CR

Carey R.  
  
Telecommunications  
Used the software for:

### "Any CRM that makes you leave outlook has problems"

December 16, 2014

4.5

Pros

Prophet works, because I do not need to leave Outlook or have to deal with syncing information between two programs. Avidian's support should be the model for all software houses. They always respond in given time frames and always solve the problem.

Cons

There is nothing about either that I am unhappy with.

Review Source

JV

Judy V.  
Consultant  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Very happy"

April 13, 2015

5.0

Pros

This product is very easy to you. It is also easy to move around in.

Cons

Loading the information was very time consuming. Other than that no problems.

Review Source

AV

Al V.  
  
Mechanical or Industrial Engineering  
Used the software for:

### "Good staff trying to support an unpredictable software"

June 4, 2014

2.0

Pros

The staff is willing to help and seems knowledgeable.

Cons

While the staff is willing, the product is not. The overall concept is sound, but it is unpredictable in several ways. Sometimes, data you entered yourself is not retrievable, the report writer is weak, and crashes are very regular.

Review Source

BN

Ben N.  
Account Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Ben Nichols Prophet review"

March 19, 2015

4.5

Pros

The best feature of this product is how user-friendly it is. It gives me the ability to stay updated with the tracking of my current and future customers with a couple of simple clicks on my mouse pad.

Cons

I would say the thing I like least about this product would be when I have to Migrate an older customer into the new system. It takes a bit of time, so if there was a way that the system could do this automatically, that would be time-saving.

Review Source

JR

Joseph R.  
Sales Engineer  
Construction  
Used the software for: Less than 6 months

### "Prophet CRM Review"

October 18, 2019

4.0

Pros

I like the ability it gives me to track long term projects.

Cons

It takes some time to switch between outlook emails and the prophet tabs. When I have to do it multiple times during a prophet update it can be a hassle.

Review Source

LS

Lynn S.  
General Operations Assistant  
Chemicals  
Used the software for: Less than 6 months

### "My Review"

April 13, 2020

3.0

Pros

I am still learning the software so I don't know what feature would be most beneficial to me yet.

Cons

Well, I like step by step instructions that pertain directly to me and I don't have that.

Review Source

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