# Coastr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coastr the right Car Rental solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207432/coastr/reviews --- Coastr 4.9 (16) [View alternatives](https://www.capterra.com/p/207432/coastr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Coastr Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Joshua B. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The relationship outshines the product! " April 11, 2025 5.0 There are two important factors: 1. The Coastr team and 2. The platform. The team at Coastr is who you want in your corner. They are always actively looking for new ways to develop the product, speak with users on how it benefits the company and its renters. Honestly, there was a down cycle in the business and every step of the way the Coastr team worked with me. When the business is up they are supportive when understanding my vision and how we can get there. It is evident the team works from values to help users grow, manage and fine-tuned the business. The platform is exactly what I needed. It does everything I need it to do and more. I am always finding out new things available, mainly because they are proactive in finding new features that will benefit its users. I easily train my team on the platform. They provide more than enough support when issues or training is required. Pros Everything is in-house. The experience is seamless from start to finish which makes it easy to manage and easy for customers to get going. Cons In need of a more trackable way for 'do not rent' customers. Alternatives considered [Whip Around](https://www.capterra.com/p/148935/Whip-Around/)[ATOM](https://www.capterra.com/p/200001/ATOM/)[HQ Rental Software](https://www.capterra.com/p/156984/HQ-Rental-Software/) Reason for choosing Coastr It felt right. After speaking with the team and getting a demo, it fit everything we needed. Review Source KC Kully C. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Coastr Review" October 21, 2021 5.0 Have to say its been a pleasure to work with them, they listen well and always deliver above what is expected. Pros I like that they have thought about making it easy to use but have all feature the features other leading rental software platforms. Cons Can't say there are any as they always take on and feedback and suggestion and implement in a short time. Switched from [Prohire](https://www.capterra.com/p/196234/Prohire/) Having a lot more flexibility and ideas taken on board and actioned and tailoring system to our needs Review Source Response from Coastr November 25, 2021 Thanks so much Kully, we really appreciate this. RN Risa N. Owner Automotive Used the software for: I used a free trial ### "Commendable Support" September 8, 2023 4.0 Our overall experience with the team at Coastr was really great. It was the first time in all the years that I have been dealing with software suppliers, that a team was so supportive to assist in onboarding a client in a very niche industry. Pros Rate developmentFleet profilesOnline Booking questionsWebsite linking Cons Invoice billing line item and multi billing per RA Reason for choosing Coastr Rate capability and online integration Review Source Response from Coastr September 11, 2023 Thanks Risa, we are glad our support team was able to assist to your liking. DL Derek L. Operations Director Automotive Used the software for: 6-12 months ### "The Best Rental Platform in the Market I have used" July 7, 2022 5.0 First Class, always available to help and meet for discussion Pros Ease of Use, Customization, Help from Coastr design team, always releases to improve system based on feedback. Cons None at the moment, all has started well Alternatives considered [Prohire](https://www.capterra.com/p/196234/Prohire/) Reason for choosing Coastr Forward thinking, innovative, always improving. Review Source Response from Coastr July 8, 2022 Thanks so much Derek! Much appreciated. PK Peter K. General Manager Automotive Used the software for: 6-12 months ### "Reliable Platform with Outstanding Support" April 11, 2025 5.0 My overall experience with Coastr has been excellent — the platform is user-friendly and the support team is consistently helpful and responsive. Pros A support team that's always ready to assist with absolutely anything. Cons Inability to add or remove add-ons from live bookings, resulting in limited flexibility to make changes during an active reservation. Review Source AW Alex W. Vehicle Lease Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A Growing + Special System" February 26, 2024 5.0 My overall experience has been mixed however that is down to me as someone who is new to the industry and completely new to a rental agreement system in general. The system offers some incredible features and I really hope I can make the most of these when I have time to explore. The customer experience has been incredible and I feel extremely valued by Coastr which makes a big difference. Pros I think once you learn all the features and products of the Coastr system then its a developing and exciting product that becomes easier to use and manage. I am still far from knowing all what the system can do and there is regular updates which offer more to both me and the customer. I have received hours of help from \[sensitive content hidden\]. These two people inparticular have been incredible and gone far beyond the level and time of help any user should need. I often e-mail or call when I have an issue and it gets resolved extremely quickly, often with advice and set out points in how to resolve the issue myself the next time. I can honestly say the customer service I have received from these two people have kept me using the system. Cons I think for my particular business with less customers but more long term contracts and high number of vehicles per customer it became harder to set up as I wasn't able to attach any initial phots to the bookings. This obviously makes life difficult when they come back and there is damage however I understand the reasons behind this. Everytime a new booking is made the process is simple and effective. I also really wish they could link PCN (penalty charge notices) to the site. Reason for choosing Coastr The introduction to Coastr by \[sensitive content hidden\] was excellent and I made my mind up very early I didn't need to look elsewhere. Review Source JN Jay N. Director Automotive Used the software for: Less than 6 months ### "Lots under one roof" June 6, 2024 5.0 Pros Great customer support to help you through the set up process. The software covers a lot of basses so will fit lot of different turps of setups. Cons Some areas can be confusing to use but the support team is very responsive and helpful. Review Source KM Katherine M. Director Automotive Used the software for: 2+ years ### "Highly recommend " December 2, 2022 5.0 When I moved over from a ‘paper based’ system, it was seamless and I had one-on-one support at every turn. Unrivalled pricing and customer support. Regularly implemented updates, based on user experience. Fantastic product. Pros Straightforward setup/implementation. Fully supported throughout the process. 24/7 cloud based access. Cons No major drawbacks so far, not all features in use in my business. Alternatives considered [Prohire](https://www.capterra.com/p/196234/Prohire/) Reason for choosing Coastr Ease of use / user friendly Review Source Response from Coastr December 6, 2022 Thanks you so much for your kind words Katherine. We are happy when our customers are happy! GM Graeme M. Director Retail Used the software for: 1-2 years ### "it's getting there." September 14, 2023 5.0 It's a good system for being so young it's got some small things needing addressed witch are getting looked at or fix already. The Coaster Manager we have it's Amazing nothing is ever a problem ! Pros The easy of navigation the system and the use of the app. Cons Rental Agreement layout.. but it's getting sorted in Q4 2023. Review Source Response from Coastr October 4, 2023 Thank you so much for the feedback Graeme. We consistently work on feedback from our customers and grow the platform with you and for you. We hope you will like the new Rental Agreement coming end of year! RU Redwanul U. Director Automotive Used the software for: Less than 6 months ### "Coastr review " March 4, 2021 5.0 My aim is to go contactless/digital and with Coastr I think this will be possible. They know what they are doing and what is required in the rental industry. Pros The product is easy to implement into my day to day business. The fact all of my day to day softwares such as billing, vehicle tracking & inventory is all in one software which reduces my cost and run the business knowing I am only dealing with one company who is providing all of these services for a small fee. Cons As I am a mobile company I may not have my desktop with me at all times and may need to process a booking from my mobile app which I believe they will be implementing this year. Alternatives considered [Prohire](https://www.capterra.com/p/196234/Prohire/) Review Source Response from Coastr March 8, 2021 Thank you Redwanul, really appreciate it! RF Richard F. MD Automotive Used the software for: 1-2 years ### "Superb" April 1, 2021 5.0 The customer support simply cannot be faulted. Great people. Pros It gives you instant access and availability of fleet. Cons Takes time to set up but is fine once all the hard work of initial input is done. Review Source Response from Coastr April 8, 2021 Thank you so much Richard. We appreciate your feedback and will strive to speed up the setup process. cL charles L. owner Automotive Used the software for: Less than 6 months ### "Loch garage" August 25, 2021 5.0 It has made van bookings more professional, and aftersales have been excellent with help and advice only a phone call away. Pros Time saving and all the information that can be collected and accessed with ease is priceless. Cons In the app when booking back in there is no reference to the miles out and miles back in , would be good if you could have this set up to take payment for excess mileage directly on the app and print receipt . Review Source Response from Coastr August 26, 2021 Thanks Charles, really appreciate it. We have listened to your feedback and the feature will be available to you in two weeks time. FB Fredrick B. Consultant Consumer Services Used the software for: Less than 6 months ### "Great for transitioning and organizing" July 6, 2022 5.0 Pros The dashboard makes it really easy to run day to day operations. Cons I have not experienced anything I do not like about the software as of yet. Review Source Response from Coastr July 7, 2022 Thanks so much Fredrick, really appreciate it. MG Mohammed G. Director Automotive Used the software for: Less than 6 months ### "Review " March 8, 2021 5.0 Pros The wholes system is very easy to use and I would definitely recommend this system to other rental firms. \[SENSITIVE CONTENT HIDDEN\] the sales executive is very helpful and will go out of his way to help you so very happy with the service Cons Everything is very good I do not have an negative feedback Review Source Response from Coastr March 16, 2021 Thanks for the kind words Mohammed, really appreciate it. BB Bamila B. Operations manager Automotive Used the software for: 6-12 months ### "Great app" November 12, 2020 5.0 Pros This software helps our team with admin and gets our bookings done efficiently: Cons Nothing at the moment the software is expanding Review Source Response from Coastr March 16, 2021 Thanks you Bamila, really appreciate it. CB Carol B. National Franchise Manager Automotive Used the software for: I used a free trial ### "Carol Baldwin - Herd Hire" January 26, 2021 5.0 Supportive, professional in all departments I have had the pleasure of dealing with. Staff takes time to understand our needs and offers solutions at no additional cost. Pros Ease of use. Great functionalities. Level of support from the team whilst trialling and the commitment they provide to ensure the software is tailored to your business needs. Cons There is nothing to dislike. I feel Coastr have identified pitfalls from competitors software to offer a slick system that is always evolving in new technology. Reason for choosing Coastr Our current product is dated and we require a system that will support the business growth going forward. We believe Coastr product will provide this service, along with updated functionalities which are pivotal to our business. Review Source Response from Coastr January 27, 2021 Thanks for your kind words Carol Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.