--- title: "Swivl Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Swivl Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/207439/Swivl/" page_type: "product" language: "en" --- # Swivl Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Swivl ## What is Swivl? swivl is simplifying AI training. In general, data scientist typically spend 80% of their time on non-value-added task such as finding, cleaning and annotating data. Our SaaS platform helps teams outsource these data annotation tasks to a diverse crowd to close the feedback loop in a cost-effective way. This involves the action of training, testing, and deploying machine learning models with an emphasis on natural language processing, audio, and generalized data categorization. ## What is Swivl used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Swivl?[Manage this product listing](https://www.g2.com/products/swivl/claim_requests/new?auto=true) ## Swivl Overview Updated September 2026 AI summary Swivl is an auto dialer platform designed for businesses of all sizes, offering automatic call distribution and outbound dialing to support high-volume calling operations. It includes reporting and analytics tools to monitor call activity and performance, with live chat available as an additional feature. Swivl is delivered as a cloud-based, SaaS, and web solution for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Swivl 4.7 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $500 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (269) Value For Money 3.0 (1) Value For Money 4.6 (225) Customer Service 5.0 (1) Customer Service 4.7 (233) ## Swivl alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) Highest Rated [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [View all alternatives](https://www.capterra.com/p/207439/Swivl/alternatives/) ## FAQs about Swivl Overview ### What company size and specific industries is Swivl built for? Swivl is designed for businesses of any size that want to reduce time spent on repetitive tasks. It does not target a specific industry, but it is suited to organizations in any sector that need to shift staff away from routine work and toward higher-value activities. Features and Usability ### What are the key features of Swivl? Swivl offers AI and machine learning features for intent recognition, natural language processing, speech recognition, and sentiment analysis. It also includes chatbot tools such as a pre-configured bot and code-free development, plus multi-channel communication, live chat, automatic call distribution, automatic outbound dialer, and reporting and analytics. Getting Started and Support ### What training and onboarding options does Swivl offer? Swivl provides in person training, live online sessions, and webinars for team onboarding. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning for product orientation and feature review. Getting Started and Support ### What customer support options does Swivl offer? Swivl provides chat support for customer questions and account help. Support quality feedback is not available in the catalog data, so the chat experience cannot be assessed here. Users interested in assistance can rely on this direct channel for product-related communication. ## Features AI summary Based on 699 Chatbot reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating auto dialer software: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Swivl focuses on other capabilities that Capterra reviewers also consider important, including **Automatic Call Distribution** (**50%**). This feature helps route incoming calls to the right agents or teams more efficiently, providing teams with better call handling, improved response times, and more consistent customer service. AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Intent Recognition 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Live Chat 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Swivl 11 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 3.0 (1) Basic $500.00 Per User,Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Marina G. Teacher Education Management ### "Love swivl!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 16, 2022 Pros As an instructional coach, the swivl makes it so easy to garner teacher reflection from recorded classes. The online platform for sharing links, and creating groups is also very useful for collaboration. Cons The software is very easy to use, and I have no complaints about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software engineer Computer Software ### "Hybrid classroom" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 10, 2022 In covid when everything is closed we learn hybrid at swvil. Pros Swivl is provide the features to allow The students to learn online. Cons One thing in Swvil is it is some expensive for users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Alexandra V. Easy to Use Education Management ### "Distance Education " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 23, 2020 I received professional development but the software is so easy to use it wasn’t even needed! Pros This software was so easy to use, I wish I had used it sooner. I received PD on Swivl but don’t feel it absolutely necessary. Cons I haven’t found anything I dislike about this software. I switched from another so I haven’t used for long. 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