--- title: "Chronicall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chronicall Software - reviews, pricing plans, popular comparisons to other Other Education & Learning Software products and more." source_url: "https://www.capterra.com/p/207473/Chronicall/" page_type: "product" language: "en" --- # Chronicall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Chronicall ## What is Chronicall? Chronicall is designed to overcome the limitations of conventional call-tracking applications. In essence, Chronicall provides solutions that make management simple. By connecting directly to your phone system, Chronicall registers everything that happens on each call from the moment it starts to the second it ends. Our application is easy to deploy and scale with its simple and feature-rich interface, flexible licensing model, and easy phone system configuration requirements. ## What is Chronicall used for? [Other Education & Learning Software](https://www.capterra.com/other-education-learning-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chronicall?[Manage this product listing](https://www.g2.com/products/identimetrics-biometric-id-management/claim_requests/new?auto=true) ## Chronicall Overview Updated September 2026 AI summary Chronicall supports small, midsize, and enterprise organizations seeking detailed oversight of their call center operations. Available on Mac and Windows, it features call logging, monitoring, recording, automatic call distribution, IVR, queue management, and real-time analytics. Additional tools such as alerts, callback scheduling, multi-channel communication, and integration with Avaya Cloud Office offer flexibility for evolving contact center needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chronicall 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (888) Value For Money 0.0 (0) Value For Money 4.7 (798) Customer Service 0.0 (0) Customer Service 4.8 (819) ## Chronicall alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Chronicall Overview ### What company size and specific industries is Chronicall built for? Chronicall is designed for enterprise companies as well as small and medium-sized businesses. It does not specify a particular industry focus, so it appears suitable for organizations across a range of sectors that need a communications management solution. Features and Usability ### What are the key features of Chronicall? Chronicall offers dashboard and monitoring tools for call center oversight, plus real-time analytics, reporting, and statistics. It includes call logging, call recording, call tracking, and call reporting, along with call routing, automatic call distribution, queue management, IVR, alerts/escalation, callback scheduling, and multi-channel communication. Integrations ### Which third-party tools and platforms does Chronicall integrate with? Chronicall integrates with Avaya Cloud Office. Getting Started and Support ### What training and onboarding options does Chronicall offer? Chronicall provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual self-paced learning. Getting Started and Support ### What customer support options does Chronicall offer? Chronicall provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support coverage appears broad across self-service and direct contact channels, though no reviewer feedback is available here to describe response speed, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,851 Other Education & Learning Software reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Chronicall includes **Call Logging** and **Call Monitoring**, giving teams visibility into call activity and day-to-day agent performance. However, it does not offer **Call Center Management**. Instead, it provides other important capabilities that reviewers also value, including **Call Recording** (**46%**), **Automatic Call Distribution** (**44%**), and **Reporting/Analytics** (**43%**). These features help businesses document conversations, route calls more efficiently, and track operational trends, allowing teams to improve service quality and make better staffing decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Chronicall 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.