# Descartes XPS Ship Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Descartes XPS Ship the right Shipping solution for you? Explore 240 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207521/XPS-Ship/reviews

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Descartes XPS Ship

4.7 (240)

[View alternatives](https://www.capterra.com/p/207521/XPS-Ship/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Descartes XPS Ship

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

CP

Chris P

OwnerSporting Goods, 2 - 10 employeesUsed the software for: 1-2 years.

“I love that XPS integrates with my website to import all our orders. While other competitor products have this feature, XPS integrates seamlessly and reduces time in our shipping process. “

April 12, 2022

TS

Tenita S

OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“Some of the carrier services are not available initially, You have to contact customer service and determine if certain rates are available; I have had difficulty connecting the scale to the software so I must manually input the package weight on each shipment created“

April 14, 2022

JS

James S

Owner, OperatorAutomotive, 2 - 10 employeesUsed the software for: 1-2 years.

“However, I bill my customers profitably based upon my costs from XPS, so I do not lose. And, the Non-concern of these shippers, their inability to contact representatives on a timely basis, and poor communications service all make XPS worth far more.“

April 5, 2022

GJ

Galen J

ownerFood Production, 2 - 10 employeesUsed the software for: More than 2 years.

“Definitely the biggest problem with XPS is that it will not allow us to integrate the two separate UPS accounts that we have--it only allows integration with one UPS account at a time. “

April 11, 2022

je

jana e

ownerRetail, Self-employedUsed the software for: More than 2 years.

“They allow my business to access the lowest Priority Mail rate which saved a significant amount of money -- extra important when you're a small business.“

April 5, 2022

CL

Connor L

OwnerSporting Goods, Self-employedUsed the software for: 6-12 months.

“There are one or two little print settings that you have to change every time you print something that you can't seem to be able to change permanently. But that problem may be with my computer, I am not even sure it has to do with XPS.“

April 11, 2022

MH

Mark H

PresidentCosmetics, 2 - 10 employeesUsed the software for: More than 2 years.

“All orders flow in easily from Amazon, Shopify, Ebay and others with no issues, and then send tracking back to those sites.“

April 11, 2022

RS

Ruben S

Business OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“In the past several months the software switches to credit card and charges us a fee which means we loose valuable shipping monies to fees. “

April 5, 2022

## Showing most helpful reviews

Showing 1-25 of 240 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dale S.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "We Love XPS Shipping!"

April 5, 2022

5.0

We have loved our experience with XPS Shipping. we get calls all the time from other companies that offer shipping but we always choose to stay with XPS Shipping.

Pros

XPS Shipping makes it so easy to integrate different sales channels and compile them into one easy to use interface. We have 4 different websites that we sale products through and all of the sales come into XPS Shipping. It makes it easy to print off shipping labels and choose which carrier we want to use.

Cons

I Can not think of a downside of useing XPS Shipping.

Review Source

JE

Joel E.  
Owner  
Sporting Goods  
Used the software for: 2+ years

### "small business eCommerce shipping management"

April 12, 2022

4.0

It's great! Easy to use and customer service is top notch. I love that I can get a human on the phone immediately, whenever a problem arises. Most customer service reps are very nice and helpful, even though we're using our own FedEx account and y'all may not make a whole lot of money off us specifically. I appreciate you allowing us to use the software for free, on our own account no less! It's what's led me to recommend you to anyone I can, and why I take the time to fill out this survey, to support you guys/gals any way I can!

Pros

It is easy to use. Very intuitive, and new staff picks up on it very quickly. It's not overwhelming and works great 98% of the time!

Cons

Sometimes shipping rates don't populate in a timely fashion. Search queries in the history tab can also take a long time to load.

Alternatives considered

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing Descartes XPS Ship

Well it's free except when we buy USPS postage, which seems to be reasonable pricing. It's easy to use, and we've noticed big strides over the last few years regarding issues that we used to experience, that we no longer experience.

Review Source

TB

Tasha B.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Considering dropping due to bad quoting and no fix from customer service"

April 5, 2022

3.0

With the quoting being so far off so often we are considering using other software and leaving XPS

Pros

The ease of use and the ability to send automated tracking info to customers

Cons

The most important part of the software is that we know the price for shipping so we know what to charge our customers. This is routinely wrong & I get charged extra hundreds of dollars a month that they misquoted. And tracking down those charges is a joke. Additionally, the customer service doesn't know anything either.

Review Source

Response from XPS Ship

April 8, 2022

Thank you for the review, Tasha. Please remember that the carriers will charge reweighs and APVs if you enter incorrect information. That is the only way you will have additional charges.

BE

Brian E.  
Owner  
Sporting Goods  
Used the software for: 2+ years

### "Great simple shipping option for small businesses"

April 5, 2022

4.0

Customer service phone has always been answered by a real person and everyone is always nice and helpful. Whenever I have a question or a problem, I know customer service will be able to help. Overall, I'm very pleased with the simplicity and integration with my website platform.

Pros

XPS offers a great solution for printing labels, tracking delivery status, and integrates with many website platforms. Since the integration with Wix, it has made my life much simpler!

Cons

I wish the shipping labels could be customized a bit more, but they are sufficient. The cost of shipping is high and the discounts are not much compared to retail at the Post Office.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/)

Reason for choosing Descartes XPS Ship

Honestly, this was the first one that was recommended to me by my local post office and I thought it was simple and easy to use, so I never even set the others up to compare.

Review Source

MH

Mark H.  
President  
Cosmetics  
Used the software for: 2+ years

### "Great value, easy to use, very small learning curve."

April 11, 2022

5.0

We only need to use 1 shipping software for USPS, Fedex and UPS. It would be nice if they would also integrate with regional shippers such as SpeeDee Delivery

Pros

All orders flow in easily from Amazon, Shopify, Ebay and others with no issues, and then send tracking back to those sites. No additional work needed on our part.

Cons

It does not pull variant photos from Shopify orders, it uses the main item image. This can be very confusing for our shipping staff if they are not paying attention to the item number and description but going by the picture.

Switched from

[FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)

Easier to use 1 piece of software instead of many, shipment info consolidated into 1 place, can ship more than 10 packages at a time (click and ship limitation)

Review Source

MG

Michelle G.  
Hula Hoop crafter  
Arts and Crafts  
Used the software for: 2+ years

### "I tell everyone about XPS .. best shipping software "

April 18, 2022

4.0

So happy. I have told several other people who ship crafts about this. I’ve tried stamps, and ship station amd disliked both. I did like shipping easy but it was more expensive

Pros

easy to use, not expensive, customer service is quick and helpful. Compares rates of all carriers

Cons

i can’t think of anything i dislike honestly. There were a couple things that I needed to ask questions about but the team responded quickly and now i know how to use it for all of my purposes.

Switched from

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[EtsyHunt](https://www.capterra.com/p/239002/EtsyHunt/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)

mostly the ease of use, but having a cheaper option was an added bonus

Review Source

BT

Brian T.  
co-founder  
Consumer Goods  
Used the software for: 6-12 months

### "Good for startups - sort of"

April 11, 2022

4.0

Customer service is by far the best I've ever experienced. You get a 1800 number and someone picks up immediately and is able to solve nearly all problems. If they charged for customer support rather than hiding a 3% credit card fee, we probably would have stayed.

Pros

Easy to use and makes it easy to pull overall time in transit - this is critical to our customer's satisfaction score.

Cons

The surprise 90 day 3% credit card charge. Our lead employee noticed an issue with one package being over charge, we investigated the overall invoice only to find a 3% fee tacked on. I'm sure it's in some fine print somewhere but it felt like a scam. Moving off XPS quickly became the highest priority.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing Descartes XPS Ship

ShipStation's customer service is the worst. We were originally migrating to their software and their sales person started harassing our implementation lead. We scrambled and found xps ship, was a much better choice than shipstation.

Review Source

JG

Joe G.  
Auctioneer / Owner  
Retail  
Used the software for: 2+ years

### "Great Shipping Software for small or large companies!"

April 6, 2022

5.0

Customer service is very responsive and they answer the phone not a machine. They are very knowledgeable and professional. XPS Ship saves me time and money.

Pros

I love that the software saves my customer's data so I don't have to input it over and over. Shipping outside of the US is so easy with this software.

Cons

I haven't found anything I don't like so far about this software

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Tool was to basic and doesn't save customer shipping info.

Review Source

LH

Lindsay H.  
Owner  
Wholesale  
Used the software for: 2+ years

### "Easy, integrated shipping software "

April 5, 2022

5.0

XPS allows us to quickly ship orders, and we are very pleased.

Pros

XPS is easy to learn and works smoothly with our orders from Shopify and Etsy. I love the option to process batch orders, and the ability to create scan form for drop off at the USPS. Rates for USPS are great!

Cons

I’ve found my rates for UPS or FedEx are high, but this may be in relation to the type of account I have with those carriers.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)

Reason for choosing Descartes XPS Ship

The rep who helped me set everything up was great. I easily understood the dashboard and was able to start shipping immediately.

Review Source

Response from XPS Ship

April 6, 2022

Thank you so much, Lindsay. The cons that you listed really pertain to your UPS and FedEx accounts, but please call us to discuss... we can help. 800.881.0288.

PB

Polly B.  
President/CEO  
Wholesale  
Used the software for: 2+ years

### "XPS Makes Shipping Easy!"

April 18, 2022

5.0

We are very pleased with XPS, and have referred it to all of our retailers as well.

Pros

The easy to understand navigation of the screen itself. Easy program to learn.

Cons

The only thing I'd like to see added to the software is a "reship" or "ship new order" to a same customer or address, ie, repeat customers. I would also love to be able to customize the user screen to remove things our company never uses so we don't have to scroll the page so much when creating a shipment.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/)

Reason for choosing Descartes XPS Ship

My rep sold me on this one. It's much easier to use, with no monthly fee.

Review Source

MN

Michelle N.  
Manager  
Retail  
Used the software for: 2+ years

### "XPS Shipping Commitment "

April 14, 2022

5.0

I am confident that XPS has helped me organize my shipping a great deal. The ease of XPS, from beginning to end, has made processing order run smoothly and Customer Service is right there to help. Even with the craziness of Demember, XPS was right there with me assuring all was running smoothly. Thank you for an awesome 2021 shipping service as every day I count on you and USPS to be ready for me.

Pros

XPS was introduced to my business so I have control over my expenses when shipping through USPS. No more waiting in lines with the ease of XPS services. Easy to folow from beginning to end, to printing the label.

Cons

What I do get frustrated with is the edit button. Once you hit confirm, you can not edit a name. I understand services because of pricing. I just think an edit should be allowed verses having to VOID the whole shipment and start over. I also do not like were the save button is located to save shipping addresses. Just not noticable til after the fact, too small, and I think maybe adding color buttons might remind to save.

Reason for choosing Descartes XPS Ship

XPS Ship was ready to use and easy navigating.

Review Source

dK

darren K.  
PRESIDENT  
Retail  
Used the software for: 2+ years

### "Great running shipping portal. Save money pay them nothing! "

April 21, 2022

5.0

I have been using XPS for many years and am very satisfied with this company. In the beginning, there were some glitches but those are gone. When there were glitches or I had any questions you can call them and they actually answer the phone! I mean very little if any hold time.

Pros

Ease of use and no glitches. I also like that I can ship using any shipping company. I also love their website and all it offers.

Cons

There is nothing that I know of that needs to be changed on this site.

Review Source

RS

Robin S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Highley Reccomend XPS"

April 5, 2022

5.0

We have realized the benefit of having all of our shipping history in one place that all employees have had access to. If we have any questions, all we have to do is call the 800# and they handle it. XSP has been a breath of fresh air! No more waiting in line at the miserable post office.

Pros

We integrated XPS with our daily shipping routine. It has worked out very well for us. Any office personnel can enter/print the shipping labels for whatever needs to be shipped out. The beauty of this system is that everything is housed in one location. We can save existing addresses, etc. to make the shipping process quicker. We can track the package easily and also inform our patients.

Cons

There's really nothing we can say that we like least. Nothing negative for what we use it for.

Reason for choosing Descartes XPS Ship

n/a

Review Source

GH

Gregg H.  
Owner  
Consumer Electronics  
Used the software for: 1-2 years

### "XPS Shipping Review - Small Business"

April 5, 2022

4.0

It's been great and the customer service is always very responsive. I might need to start looking into how I can integrate it better into my Wocommerce if there is someone to support that.

Pros

The software is very easy to use and great for a small business. I need the ability to ship USPS, FEDEX, and UPS and this makes it very easy for me to choose based on customer needs.

Cons

I wish it was able to show expected delivery times for UPS. I've not see that in the software.

Reason for choosing Descartes XPS Ship

Only one I checked based on USPS recommendation

Review Source

pR

pamela R.  
Ceo  
Retail  
Used the software for: 2+ years

### "Love xps "

April 11, 2022

5.0

Pros

We love that it’s easy to use and quick. Data is readily available when needed for tracking, etc. Wish that integration with Shopify included dimensions as well as weight, as dimensional pricing supersedes weight.

Cons

Wish that integration with Shopify included dimensional aspect as well as weight. Dimensional supersedes weight in importance for us. Also would like usps flat rate pricing to be quoted. When quotes are given for residential address, no need to see others. Should be limited so less to review.

Reason for choosing Descartes XPS Ship

Cost was lower

Review Source

ML

Marjorie L.  
Office Manager  
Internet  
Used the software for: 2+ years

### "XPS Ship"

April 6, 2022

5.0

The Customer Service is 2nd to none, just beyond what one can expect, a great company to work with.

Pros

The ease of use, the great customer service and how easy it is to talk to someone when needed.

Cons

During busy times ( Christmas, black friday,) it gets jammed up or will go down. Overloaded, but for the most part it keeps running and is very reliable.

Reason for choosing Descartes XPS Ship

The Customer Service availability and the options that it has.

Review Source

TS

Tenita S.  
Owner  
Retail  
Used the software for: 2+ years

### "XPS Ship is essential to Status Co. Leather Studio"

April 14, 2022

5.0

XPS allows us to track and confirm deliveries for our customers with ease. We reduce the likelihood of fraud when customers report non-delivery because the information is very detailed. The commercial shipping rates are much more affordable than paying retail. Pre-paid labels reduce our wait time when we are submitting our packages to the carriers for delivery

Pros

Once account is approved, there is an easy set up. very clear instruction to create shipments

Cons

Some of the carrier services are not available initially, You have to contact customer service and determine if certain rates are available; I have had difficulty connecting the scale to the software so I must manually input the package weight on each shipment created

Reason for choosing Descartes XPS Ship

XPS Ship is affordable at $0 cost to install the software and no monthly fee; I am able to brand shipping labels with the company logo

Review Source

AS

Angie S.  
Owner  
Retail  
Used the software for: 2+ years

### "Great for any business"

April 14, 2022

5.0

My overall experience is pleased in general. I would like to see a little bigger savings, but maybe that will come in time

Pros

I love the address book, the tracking system, the clarity of the labels, the ease if use, and being able to choose different shipping companies and methods with the click of a button

Cons

I don't like the charges that I pay each time I add money to a prepaid amount

Review Source

PM

Patrick M.  
Production Supervisor  
Food & Beverages  
Used the software for: 2+ years

### "Easy to use interface for shipping"

April 5, 2022

4.0

Pros

The ability to integrate the software with shopify makes shipping a breeze. The old way of logging on to usps.com was waay more difficult.

Cons

There seems to be no easy, intuitive way to send multiple packages to the same address. There also is not the ability to print many labels at once. If I send 10 packages, I have to load 5 label sheets (2 labels per sheet) then flip them halfway through. It would be nice to batch print the labels after booking the shipments so that I only had to put the label paper in once and the printer does all the work.

Review Source

Response from XPS Ship

April 6, 2022

We have the ability to do the things you mentioned. Feel free to reach out to our technical support team for assistance. Ask for Melba. 800.881.0288.

RS

Ronald S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Totally changed our shipping experience. "

April 5, 2022

5.0

This has been a game changer for us.

Pros

We love that we can import our member list, and update it easily.

Cons

Label size is expensive-- I wish we could modify the size label we print on.

Reason for choosing Descartes XPS Ship

Our Post office recommended XPS (among others). XPS support is amazing- domestic, answers right away, truly helpful customer service.

Review Source

Response from XPS Ship

April 6, 2022

Thank you so much for the review. We have a lot of flexibility on label sizes, supporting 8.5x11, 4x6, 4x6.75, 4x8, A4. Our technical support department is really good at helping people dial in their labels.. please call is you'd like support.

HF

Heather F.  
President  
Retail  
Used the software for: 2+ years

### "Think it's a great product"

April 5, 2022

5.0

Other than the additional postage charges, I would have stayed with this product

Pros

Everything about the process is great other than the additional postage I was being charged

Cons

I have moved away from this product as my credit card was charged thousands of dollars outside my ordered labels and I was told it was due to "auditing" we have a scale that is certified by the county of San Diego so I know we are getting accurate weight readings. I felt we were scammed

Reason for choosing Descartes XPS Ship

business relationship

Review Source

Response from XPS Ship

April 6, 2022

Heather, it seems that you received APV charges from the Post Office, or re-weighs with other carriers. We know that this can be frustrating, but it is outside of our control. Feel free to contact our service department and ask for one of the executives: 800.881.0288.

CW

Carla W.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Shipping Solution for Small Business"

April 12, 2022

5.0

I have always had a wonderful experience with the software; it gives me exactly what I need. I tremendously appreciate it. As a matter of fact, I have subscribed it for my second business as well (CARLA SHAW Sustainable Fashion).

Pros

Client Service: Top-Notch. Whenever I need support they are there for me with information, attention and kindness.

Cons

Nothing. I like everything about it - I would recommend it to any of my colleague entrepreneurs.

Reason for choosing Descartes XPS Ship

Because of my low volume.

Switched from

[FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)

Pricing.

Review Source

SE

Sarah E.  
Owner  
Retail  
Used the software for: 6-12 months

### "Love It And Hate It"

April 11, 2022

4.0

Love the features. Love the customer service. Love the software does not crash.

Pros

I love this software, I love being able to void a shipment and not wait weeks or months for the refund. I love the tracking, the ease of use and all of the features. You really get a lot. My problem with it is that it is THE SLOWEST SOFTWARE ON EARTH. So slow in fact, we've had to completely revamp our shipping process. The time to book a shipment is crazy. That said, we still prefer xps ship to other platforms. When you call, you get a real person who is actually helpful. I don't get transferred around to different people who provide no help.

Cons

It is SO SO SLOW. I also wish mapping was easier, still don't know how to do that.

Reason for choosing Descartes XPS Ship

Recommended.

Review Source

Response from XPS Ship

April 12, 2022

Thank you, Sarah. We have the fastest API in the industry. Please call to discuss the mapping that you mentioned. We will help you: 800.881.0288.

PS

Pamela S.  
Sales Director  
Cosmetics  
Used the software for: 2+ years

### "5 stars and I'd give it more if I cold"

November 7, 2022

5.0

perfect, 100% and more than 5 stars! I have used for years for my customer orders, super easy to print and saves the address for next time. has saved me $1000's of dollars and alot of time, thank you XPS ship

Pros

XPS is perfect for my business. saves me time and money and that convenience at its best

Cons

nothing- XPS offers great customer service, accurate and easy to use and a huge savings

Review Source

CC

Christian C.  
Chief Executive  
Business Supplies and Equipment  
Used the software for: 2+ years

### "An Honest Review"

April 14, 2022

5.0

Solved the long wait times in line at the post office, the ability to price check with all competitors at the click of a button , along with assessment of shipment prices prior to listing and shipping any products. Overall fantastic experiences

Pros

The ease of integration with other online platforms along with the ability to record your frequent customer address/emails which expedites shipping

Cons

Some of the newer built residences dont come up in the address file and show as if its an improper address

Reason for choosing Descartes XPS Ship

It's ease factor of navigation along with being free was a deal that could not be passed up

Review Source

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