# CardPointe Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CardPointe Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more.

Source: https://www.capterra.com/p/207548/CardPointe/pricing

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# 

 CardPointe Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

CardPointe

## What is CardPointe?

Simple & secure payment processing.

## What is CardPointe used for?

[Payment Processing](https://www.capterra.com/payment-processing-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CardPointe

2.9 (16)

VS.

[4.6 (3,304)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.9 (16)

Ease Of Use

4.5 (26,258)

Value For Money

2.5 (16)

Value For Money

4.4 (20,120)

Customer Service

2.4 (16)

Customer Service

4.2 (20,377)

## CardPointe alternatives

[4.8 (524)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (479)](https://www.capterra.com/p/182990/GCPAY/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (103)](https://www.capterra.com/p/10014229/Zil-Money/reviews/)

Starting price

$30.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (247)](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/207548/CardPointe/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Debit/Credit Card Processing

3.7 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Accept and process credit/debit card transactions

ACH Payment Processing

2.4 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Billing & Invoicing

2.1 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Payment Fraud Prevention

2.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Online Payments

3.5 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

PCI Compliance

2.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

CardPointe 12 features

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Create, manage, and send invoices or bills to customers

Accept and process credit/debit card transactions

Transactions that typically involve face-to-face interactions between the payer and the payee

Clients can submit payments via mobile devices

Process payments via multiple modes directly through the application

Accept and process online payment transactions

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Integration with payment gateways to facilitate online transactions

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Automated process of charging customers at regular intervals for repeated access or use of a product or service

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

2.9 (16)

2.9

Based on 16 reviews

## Pricing

Value for money

2.5 (16)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

2.5 (16)

2.5

Based on 16 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.4 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.4 (16)

2.4

Based on 16 reviews

## User reviews

Overall rating

2.9

Based on 16 reviews

Filter by rating

5(5)

4(2)

3(2)

2(0)

1(7)

Mentioned topic

Sorted by most recent

KR

Kim R.

Owner

Mental Health Care

### "Cardpointe Poor customer service"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 16, 2026

The communication is awful. They keep closing out my tickets without resolve. There is no attempts to communicate with people if they are out of compliance they just keep collecting the money and it is all rolled together in their fees, so you did not realize you are being heavily fined.

Pros

I like that card point is integrated with my online teletherapy platform and I can bill clients with this integrated platform.

Cons

The customer service is very bad and the communication is terrible. I was charged $1000 in fines for the past year for not taking the online compliance annual questionnaire. I was not emailed or notified repeatedly that I needed to update my compliance questionnaire. They sent one notification through my therapy platform. I found out that many other Therapist had fines similar to myself. Also, for the past two years, I have requested they change my business name, and I have submitted multiple proof of legal name change, and they still keep closing out my tickets without the requested legal name change on my 1099 form. I am still attempting to change the name after two years. And they will not release my 1099.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Joe L.

General Manager

Automotive

### "They drop the ball when it comes to chargebacks, always side with the card holder, and seem to ignore obvious evidence to the contrary.."

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

January 30, 2026

I have to say that it's been a pretty negative experience thus far. Countless cases where the proof is right in front of them, but they side with the customer anyway.

Pros

It is easy to see and understand the chargebacks against your company, and the online app is helpful to identify where to look for further information to plead your case if applicable.

Cons

I would say over 90 percent of our chargebacks are nonsense, and the other 10 are because of card readers glitching or freezing/internet going out mid transaction etc... so when it's obviously not our fault I submit a rebuttal so it is so painfully obvious that the person is just getting their money back after receiving services (usually a carwash membership that they have used for months, and then try to get all of their money back claiming they didn't know it was recurring... even though they used it for months). After given this info, sometimes we will get our money back, only to have the person submit again, then they take our money away again. Even if the person admits to what I've claimed, they usually get to keep the money because cardpointe doesn't feel it was clear enough. They do not seem to be out to help vendors or service providers. The customer almost always gets to walk away with ripping you off, and they do nothing to help.

Switched from

[Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/)

Was getting too expensive, so we made the switch when building another store.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LM

Lindsay M.

Salon owner

Retail

### "Worst credit card processing I’ve ever dealt with. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 18, 2025

I have Been dealing with them for over three years and they still will not get our account canceled.

Pros

Nothing, it was a headache from the start. I have a business with 10 merchants in it. We have spent hours on the phone and have “canceled” our accounts 3 times now and still getting charged.

Cons

Worst company I’ve ever dealt with. Terrible customer service, charged me for $69.99 for months after closing my account and after disputing it and getting a “partial” refund, a year later we’re getting charged again. We haven’t used thier system in 3 years. I don’t know how they’re still in business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Shelly C.

CEO and Owner

Transportation/Trucking/Railroad

### "Worst customer service ever "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 18, 2025

Just the worst experience I’ve ever imagined with a Merchant Service credit card processing company. Right now, I would not recommend them at all. They keep asking for me to send them referrals and I have plenty of people. I can send them, but if you can’t take care of me, why am I gonna send you referrals and you holding my money?

Pros

Nothing so far and it is the worst customer service I’ve ever experienced., They hold in my money and they keep lying to me saying it’s gonna be in my account and it’s not. They’re not updating my information and each person keeps lying to me that I talk to and they saying it’s gonna be in there Friday Monday and it’s still not in there and it’s been over two weeks and I still have not received my money and my account information and everything has not been updated

Cons

Worst customer service ever. They holding my money and everyone keeps lying to you. One person says it’ll be in there Friday and Monday and then the next person says it was updated correctly and it’s going into this account and the next person says it was not updated and they still have the old account and they keep not fixing the problem and keep closing out my tickets, and it still has not been solved the problem.

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

To get easier use and less processing fees lol

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Kurt M.

CEO

Construction

### "Worst Customer Service"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 10, 2025

Pros

Nothing. This system was forced upon us by our CRM (Landscape Management Network) and we were required to use them.

Cons

They wouldn't allow me to set up e-check as a payment method despite this being a payment method offered in our CRM (Landscape Management Network). No supervisors to assist and really subpar customer service reps.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Required to switch for integration with CRM

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OH

Olivia H.

Assistant Director

Child Day Care Services

### "CardPointe Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 7, 2025

Overall, we had a great experience with CardPointe. We only had to reach out to them a few times and each time they were able to help us out.

Pros

I like that all our parent payments go through this program, and they keep track of their payments and amounts.

Cons

I guess the thing I like least is that it is linked with myKidzDay but separate log in and what not. They both have the payments but Card Pointe has more information on the payments then the app.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DJ

Daman J.

Owner

Veterinary

### "Poor quality service "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 14, 2025

Poor

Pros

Cheap quality service don't use them wait for 3 hours to talk to customer care. And there is no manager whom should I speak

Cons

Nothing just do not have there services and save business by avoiding them as much as you can. Worst worst

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RA

Rachid A.

Manager

Retail

### "the worst credit card merchant company. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 8, 2024

the worst credit card processing company you could ever sign for for for your business. they will rob you dry.

Pros

they will give you a good rate and a low bill for the first month to lure you in.

Cons

high pricing crazy fees high rates pci compliance fees each year they charge an additional $259.99

Switched from

[NRS POS](https://www.capterra.com/p/10021451/NRS-POS/)

i was offered lower rates but that only lasted for the first month

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MJ

Margaret J.

Hospital Administrator

Veterinary

### "Easily integrates with our PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2024

Using cardpointe has been fairly easy and their support is great.

Pros

Easliy integrates with our PMS and easy to use

Cons

Can't think of anything that has been an issue.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reasons for choosing CardPointe

Cardpointe integrated with DaySmart Veterinary as well as gave us a good rate, we have used it from the beginning of our business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

Robert M.

President

Sports

### "Piss poor customer service"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

November 6, 2023

Pros

Really?

Cons

While attempting to retrieve my Monthly Statement, my password failed, for no apparent reason. So I hit "Forgot Password" and the system responded that they had sent an email. After waiting 30-40minutes and getting no email with the promised link to reset my password, I called 'support' line. After explaining the situation to the tech, their suggestion was 'just wait a bit longer, there may be server issues'. That's about the sorriest excuse for a support suggestion as I've ever heard. Needless to say, I hung up in disgust and began searching for another provider. And GOD HELP CARDPOINTE if they try to force an early cancellation fee.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/207548/CardPointe/reviews/)

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