# CardPointe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CardPointe the right Payment Processing solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207548/CardPointe/reviews --- CardPointe 2.9 (16) [View alternatives](https://www.capterra.com/p/207548/CardPointe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of CardPointe Ease of use 2.9 Customer Service 2.4 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MJ Margaret J. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Easily integrates with our PMS" May 17, 2024 5.0 Using cardpointe has been fairly easy and their support is great. Pros Easliy integrates with our PMS and easy to use Cons Can't think of anything that has been an issue. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing CardPointe Cardpointe integrated with DaySmart Veterinary as well as gave us a good rate, we have used it from the beginning of our business. Review Source OH Olivia H. Assistant Director Child Day Care Services Used the software for: 1-2 years ### "CardPointe Review " July 7, 2025 5.0 Overall, we had a great experience with CardPointe. We only had to reach out to them a few times and each time they were able to help us out. Pros I like that all our parent payments go through this program, and they keep track of their payments and amounts. Cons I guess the thing I like least is that it is linked with myKidzDay but separate log in and what not. They both have the payments but Card Pointe has more information on the payments then the app. Review Source KR Kim R. Owner Mental Health Care Used the software for: 2+ years ### "Cardpointe Poor customer service" March 16, 2026 1.0 The communication is awful. They keep closing out my tickets without resolve. There is no attempts to communicate with people if they are out of compliance they just keep collecting the money and it is all rolled together in their fees, so you did not realize you are being heavily fined. Pros I like that card point is integrated with my online teletherapy platform and I can bill clients with this integrated platform. Cons The customer service is very bad and the communication is terrible. I was charged $1000 in fines for the past year for not taking the online compliance annual questionnaire. I was not emailed or notified repeatedly that I needed to update my compliance questionnaire. They sent one notification through my therapy platform. I found out that many other Therapist had fines similar to myself. Also, for the past two years, I have requested they change my business name, and I have submitted multiple proof of legal name change, and they still keep closing out my tickets without the requested legal name change on my 1099 form. I am still attempting to change the name after two years. And they will not release my 1099. Review Source Joe L. General Manager Automotive Used the software for: 1-2 years ### "They drop the ball when it comes to chargebacks, always side with the card holder, and seem to ignore obvious evidence to the contrary.." January 30, 2026 1.0 I have to say that it's been a pretty negative experience thus far. Countless cases where the proof is right in front of them, but they side with the customer anyway. Pros It is easy to see and understand the chargebacks against your company, and the online app is helpful to identify where to look for further information to plead your case if applicable. Cons I would say over 90 percent of our chargebacks are nonsense, and the other 10 are because of card readers glitching or freezing/internet going out mid transaction etc... so when it's obviously not our fault I submit a rebuttal so it is so painfully obvious that the person is just getting their money back after receiving services (usually a carwash membership that they have used for months, and then try to get all of their money back claiming they didn't know it was recurring... even though they used it for months). After given this info, sometimes we will get our money back, only to have the person submit again, then they take our money away again. Even if the person admits to what I've claimed, they usually get to keep the money because cardpointe doesn't feel it was clear enough. They do not seem to be out to help vendors or service providers. The customer almost always gets to walk away with ripping you off, and they do nothing to help. Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) Was getting too expensive, so we made the switch when building another store. Review Source KM Kristin M. Psychologist, Practice owner Hospital & Health Care Used the software for: 2+ years ### "Easy way to have my patients directly pay for services" July 21, 2022 5.0 I use CardPointe as it is integrated into my EHR software (CounSol.com). I have had no issues with it so far and it feels like a really easy way for clients to pay me and for me to receive funds. I also like that I can't see any of my clients credit card details. Everything is HIPAA and PCI compliant, and not something I have to worry about or have a lot of oversight with. Pros I like that this product easily integrates with my EHR platform and is a seamless way to for clients pay for services. I also like that the payment is something that happens outside of the session. My clients and I can just focus on therapeutic goals and then I can charge for sessions later. Cons I think the onboarding process was clunky from my perspective, but would probably be the same no matter what software I was using. Review Source Shelly C. CEO and Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Worst customer service ever " August 18, 2025 1.0 Just the worst experience I’ve ever imagined with a Merchant Service credit card processing company. Right now, I would not recommend them at all. They keep asking for me to send them referrals and I have plenty of people. I can send them, but if you can’t take care of me, why am I gonna send you referrals and you holding my money? Pros Nothing so far and it is the worst customer service I’ve ever experienced., They hold in my money and they keep lying to me saying it’s gonna be in my account and it’s not. They’re not updating my information and each person keeps lying to me that I talk to and they saying it’s gonna be in there Friday Monday and it’s still not in there and it’s been over two weeks and I still have not received my money and my account information and everything has not been updated Cons Worst customer service ever. They holding my money and everyone keeps lying to you. One person says it’ll be in there Friday and Monday and then the next person says it was updated correctly and it’s going into this account and the next person says it was not updated and they still have the old account and they keep not fixing the problem and keep closing out my tickets, and it still has not been solved the problem. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) To get easier use and less processing fees lol Review Source RA Rachid A. Manager Retail Used the software for: 6-12 months ### "the worst credit card merchant company. " August 8, 2024 1.0 the worst credit card processing company you could ever sign for for for your business. they will rob you dry. Pros they will give you a good rate and a low bill for the first month to lure you in. Cons high pricing crazy fees high rates pci compliance fees each year they charge an additional $259.99 Switched from [NRS POS](https://www.capterra.com/p/10021451/NRS-POS/) i was offered lower rates but that only lasted for the first month Review Source LM Lindsay M. Salon owner Retail Used the software for: 6-12 months ### "Worst credit card processing I’ve ever dealt with. " November 18, 2025 1.0 I have Been dealing with them for over three years and they still will not get our account canceled. Pros Nothing, it was a headache from the start. I have a business with 10 merchants in it. We have spent hours on the phone and have “canceled” our accounts 3 times now and still getting charged. Cons Worst company I’ve ever dealt with. Terrible customer service, charged me for $69.99 for months after closing my account and after disputing it and getting a “partial” refund, a year later we’re getting charged again. We haven’t used thier system in 3 years. I don’t know how they’re still in business. Review Source KM Kurt M. CEO Construction Used the software for: 6-12 months ### "Worst Customer Service" July 10, 2025 1.0 Pros Nothing. This system was forced upon us by our CRM (Landscape Management Network) and we were required to use them. Cons They wouldn't allow me to set up e-check as a payment method despite this being a payment method offered in our CRM (Landscape Management Network). No supervisors to assist and really subpar customer service reps. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Required to switch for integration with CRM Review Source DJ Daman J. Owner Veterinary Used the software for: 1-2 years ### "Poor quality service " April 14, 2025 1.0 Poor Pros Cheap quality service don't use them wait for 3 hours to talk to customer care. And there is no manager whom should I speak Cons Nothing just do not have there services and save business by avoiding them as much as you can. Worst worst Review Source MY Michael Y. IT Manager Entertainment Used the software for: 2+ years ### "A Great Entry into Credit Card Processing" January 20, 2022 4.0 Overall it worked. Towards the end of our cardpointe usage, we began to experience a significant amount of fraud transaction attempts on our portal provided by cardpointe. After contacting them, they informed us that there was not much that they can do. Pros Overall Cardpointe was very simple to setup, and functioned well over the course of the 2 years we had it. Cons The interface was kind of clunky and vague and it was easy to get lost within the software. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Fees and ease of use Review Source BH Babette H. owner Education Management Used the software for: 2+ years ### "They were great UNTIL" January 4, 2023 3.0 Horrible. Will never go back. Fees are high. Pros Easy to use. Simple. I don't like much more than that. Cons When you cancel out, they will continue to charge you, you can't get in touch with anyone. Four months after canceling they are still charging me fees ie. non-compliance fees, bumping up the prices for terminal fees AFTER they told us to send the terminals to electronic recycling etc. etc. etc. Review Source RM Robert M. President Sports Used the software for: 2+ years ### "Piss poor customer service" November 6, 2023 3.0 Pros Really? Cons While attempting to retrieve my Monthly Statement, my password failed, for no apparent reason. So I hit "Forgot Password" and the system responded that they had sent an email. After waiting 30-40minutes and getting no email with the promised link to reset my password, I called 'support' line. After explaining the situation to the tech, their suggestion was 'just wait a bit longer, there may be server issues'. That's about the sorriest excuse for a support suggestion as I've ever heard. Needless to say, I hung up in disgust and began searching for another provider. And GOD HELP CARDPOINTE if they try to force an early cancellation fee. Review Source AF Alescia F. Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Easy integration" June 2, 2023 4.0 Pros CardPointe works well with my EMR system and the reporting features are easy to access and use. Cons When you add up all of the fees between credit cards and CardPointe fees, the total price per transaction is higher than I would like. Review Source jD jenny D. Agent Insurance Used the software for: Less than 6 months ### "Nice " August 26, 2022 5.0 Pros It is very easy to use, Adding the customer info is not hard it just takes a few more minutes to get done Cons You have to create everyone's Information the first time, Which take more time. Review Source HC Hazelette C. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Cardpointe is on point!!" October 20, 2022 5.0 So far it’s great Pros Easy to use. Customer support was friendly and stayed through all of the many questions I needed answered Cons Not applicable I haven’t run into anything I don’t like yet Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.