# Pearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pearl the right Tutoring solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207561/Pearl/reviews --- Pearl 4.4 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pearl Ease of use 4.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Tiara B. Owner/CEO E-Learning Used the software for: 2+ years ### "More Effective than Could Have Imagined " September 13, 2022 5.0 Pearl has been an expert in the field that has truly supported our journey to virtual instruction. Their supportive staff have been there every step of the way to support our needs. They have also developed drastically over the last two years with input from clients to help us better serve our students. Pros It allowed an interactive interface that provided all the tools in the same place to effectively provide virtual instruction. Cons While it is great it provides group instruction capabilities, it would be great if you could accomplish it solely in pearl Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Pearl Their customer service was extremely personalized and truly supported my journey from a single service provider to accommodate large district contracts and drastic growth in staffing. Review Source JF John F. Founder-in-residence E-Learning Used the software for: 2+ years ### "Pearls platform and support is unmatched" August 27, 2021 5.0 Overall, the platform and team give me exactly what I need. Their system is easy to use and meets the data security standards for public education/higher ed. Their team is incredibly supportive and is willing to jump on a call or listen to my idea whenever I reach out. Pros I appreciated the ease-of-use when it came to onboarding, matching, and managing the relationships I and my colleagues have with our students. In my role, data is critically important to show the efficacy of our program. Pearls data reports give me exactly what I need to report the outcomes of my program. Cons I prefer the Pearl classroom to teaching in zoom, however, the Pearl classroom is only a 1:1 experience, as opposed to a group setting. You can still schedule and manage group sessions, you just need to meet in person or use zoom. I would love to see a multi-student classroom in the Pearl platform. Alternatives considered [TutorBird](https://www.capterra.com/p/181623/TutorBird/)[TutorCruncher](https://www.capterra.com/p/145838/TutorCruncher/) Reason for choosing Pearl They had a more robust feature set, all their data centers were based in the US(very important for any government-funded programs), their support was far and away the best. Review Source LM Luke M. Co-Founder E-Learning Used the software for: 1-2 years ### "They lie and the service sucks" November 5, 2025 1.0 The worst service we have ever dealt with. Tech support will close tickets without fixing the problem. They lie to you during the sales process and hope that once you spend money you won't leave because you are stuck for at least a year. Pros Our customer support person was really nice to work with although his hands where tied with the fact that the platform sucks. Cons The technology is broken and does not work the way they present it during the sales process. They also tell you that upgrades are coming but then they never come. When you ask about them they say hey you can pay us to front load that upgrade otherwise you have to wait. Review Source Response from Pearl November 13, 2025 We’re sorry to hear about your experience and appreciate your feedback. At Pearl, we take customer success and transparency seriously, and it’s disappointing to learn that your experience didn’t meet those expectations. We worked closely with your team to provide support, solutions, and even the option to cancel and refund the unused portion of your contract when it was clear Pearl might not be the right fit, but we understand that the experience was still frustrating. Our goal is to ensure that platform capabilities, timelines, and pricing for custom development are communicated clearly. While we do offer product enhancements based on company needs, custom requests that fall outside our core roadmap are always optional and fully scoped before any work begins. We value honest feedback and continue to improve our platform based on what we learn from our partnerships. If you’d like to revisit the conversation or share more details, please contact hello@poweredbypearl.com. SS Shearese S. Executive Director Higher Education Used the software for: 1-2 years ### "Customize to fit my programming" February 25, 2021 4.0 When I first came to Trilogy I was looking For a want to get my parents on schedule to have 1:1 session after we had class. And the wonderful leadership team, talked with me and divided a plan the fit just right with my program. O was at the end of a grant session and I needed to show the growth of the program. With the software that Trilogy provides I was able to do just that. And for that I’ am grateful Pros The Staff became like an extended family, alway willing to help and provide insight on how to add and remove things that may or may not go with my type of programs. I facilitate parent education and also provide 1:1 Coaching for parents who are in Trauma. This database has help me organize my family’s grow and development of the programs. Cons It not to much I don’t like, my Organization has been with them almost from the start and they have been a great asset. Reason for choosing Pearl They really took the time to help me structure a program just for MJU. LLC and what we wanted to provide for our program structure. They were also invested on making us look good on social media and online. My parents are very impressed when they get the welcome email and then they can start their journey on to become happier and smarter “Parents” Review Source PR Paige R. Director Education Management Used the software for: 6-12 months ### "Pearl Review" October 5, 2021 5.0 The customer service is great and responsive. The team is open to suggestions and requests. They are very hands on. Pros This is a great software that contains lots of features for a tutoring business. I like the built in notifications and the ability to schedule new clients easily. Cons They just brought in a storefront which matches payment to sessions. This was a huge lacking feature before. However, it’s still not integrated for anything other than USD, which is unfortunate. Reason for choosing Pearl Had lots of features that I was looking for. Review Source AG Ana G. Co-Owner E-Learning Used the software for: Less than 6 months ### "Small Tutoring Company" August 25, 2021 4.0 Overall, I have had a great experience with Pearl and recommended it to others. Pros I enjoy how the platform aims to be all-in-one, which makes running my business easier. You can schedule sessions, take notes, message parents, track tutors, and have pre-paid lessons. Cons The software could use some improvement when it comes to features such as group classes, ease in connecting to Zoom/Google Meets, and notifications. The company is very receptive to suggestions and is constantly working to improve the platform. Review Source JA Jess A. Owner/Director E-Learning Used the software for: Less than 6 months ### "Very Frustrating working with Pearl!!" July 26, 2022 3.0 Not happy with the system. Pros The price is very resonable. Text notifications for clients. Cons Not user friendly and lots of glitches Can't integrate with Google calandar Reason for choosing Pearl Promises during demo and affordability. Review Source HR Hayward R. Executive Director E-Learning Used the software for: 6-12 months ### "Partial use" October 19, 2021 5.0 Love it! Searched for something like this for years. Pros The zoom like classroom that is customized to my user name. The ease of providing feedback to parents. The calendar to manage payroll. Cons Can't get a person on the phone for customer service.. Review Source DW Danielle W. educator E-Learning Used the software for: 6-12 months ### "A+ program" August 30, 2021 5.0 This product is a one stop shop for online tutoring and teaching. I love it! Pros I love the fact that the student and tutor can interact with the activity in real time and I can see their reactions to get a gage as to how they are understanding the content. I also can get feedback from every session with the student from the student and myself, then parents can also see it too. Cons That I can only have one or one tutoring. Review Source KN Karly N. Tutor E-Learning Used the software for: 1-2 years ### "Quality service for a quality product" August 25, 2021 5.0 Pearl maintains my scheduling and billing. Notifications and communication are made simple and automatic for myself and my clients. Pros Fantastic customer service for on boarding and everything since! Cons More features could be added but they are adding new features all the time! Review Source TA Tiffany A. Owner E-Learning Used the software for: Less than 6 months ### "For the LOVE of Trilogy " March 20, 2021 5.0 I have had nothing but positive experience with the entire team. The business training, use of platform and customer service are top notch and always available for their customers. Pros The all in one feature, my billing, client management, platform, administrative tools! It is amazing! Let’s not forget to mention the customer service! Cons I would like ability to do group meetings in the platform instead of google meets or other platform. Review Source KN Kdrion N. Team Lead Consumer Services Used the software for: 6-12 months ### "This program cant be compared. Its unbeatable!" July 13, 2021 5.0 I would drop the price to $9 a month instead of $15 and have free trial sessions to help get users use to the program Pros The best feature of trilogy is the fact that you can pre-record online class sessions and save them for future usage Cons I have no negative feedback towards the program its really good Review Source GR Geoff R. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Just what we were looking for" February 4, 2021 5.0 Great customer support. Pros Because of the safety and security it provides for our students and mentors. And the exceptional customer support. The value is it’s easy to set up and onboard our mentors and mentees and maintain district compliance. Cons Honestly it fits all our needs. If anything I like least is that you cannot save any work done on the whiteboards with a student. Review Source