# ZyraTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZyraTalk the right Customer Communications Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207596/ZyraTalk/reviews --- ZyraTalk 4.7 (17) [View alternatives](https://www.capterra.com/p/207596/ZyraTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZyraTalk Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shawne C. Director of Marketing and Advertising, Call Center Manager, Recruitor Consumer Services Used the software for: 2+ years ### "Superior Product and Support Staff! " July 19, 2023 5.0 ZyraTalk has been and will continue to be a vital tool for our success. The technology is fantastic and the functionality of the interface for both customer and company is amazing!! The best part, the founders! Highly motivated, ETHICAL, and very dependable, available and very trustworthy! Pros One of the most impactful features for me is that the interface of the app is VERY easy to understand and use. I also love how customizable the app is. I think it is genius to have the questions change depending on what page the user is on. For example, when the chatbot appears on our hiring page, the form is directed to collect job skill information. However, when the user is on the page of services provided, the form questions populate to collect the user's service needs. Cons Honestly, I have been using ZyraTalk since pretty close to the beginning of the app creation and I cannot find one thing I would like to see improved or developed. The improvements that have been made overtime have rolled out BEFORE I have seen a need. The team at ZyraTalk is definitely forward thinking and, in my opinion, are proactive rather than reactive. For this type of technology that is a difficult task since technology is forever changing. Review Source AT Austin T. President Construction Used the software for: 2+ years ### "Zyra, a trustworthy A.I. company" January 16, 2025 5.0 They have been responsive, trust worthy, and most importantly, we have seen a great R.O.I. Pros I have spoken to several other A.I. companies, but it's hard to know who to trust. With Zyra, I know that I will be taken care of. Cons Can't think of anything. I spoke to them today and am looking forward to expanding my services. Review Source SJ Steven J. Operations Construction Used the software for: Less than 6 months ### "Zyratalk - A nice solution for AI Voice Attendant" April 11, 2025 3.0 Pros Zyratalk works well. However, it is not yet as evolved as some other AI voice attendant systems. Review Source CA Catalina A. Marketing Manager Construction Used the software for: 2+ years ### "Excellent Customer Service and Constant Product Evolution" August 24, 2023 5.0 I have had a wonderful customer experience with Zyratalk. \[sensitive content hidden\], the person I have been in contact with, is fantastic. He promptly responds to our emails and calls and is always professional and helpful in ensuring we provide the best possible experience for our customers. I have also been collaborating with \[sensitive content hidden\] on our new chat development, and she has been equally professional, kind, and knowledgeable. Overall, it has been a pleasure working with Zyratalk. Pros I like the customer service that Zyratalk provides and their constant product improvement Cons We have been using the regular chatbot, and its structure is not ideal for our business expectations; therefore, we are moving to chat GPTintegration to provide better customer experiences and to optimize the time on the phone of our customer representatives. Review Source LB Logan B. Paid Search Department Manager Marketing and Advertising Used the software for: 2+ years ### "Zyratalk: A Comprehensive AI-Powered Chat Solution " June 30, 2023 5.0 ZyraTalk has helped the businesses we work with on a daily basis connect more effectively with their customers. Furthermore, as a low-funnel lead generator, ZyraTalk provides consumers with another way to enhance and complete the customer journey required for growth. I cannot recommend ZyraTalk enough and know 100% that they are the best chat provider solution for your company. Pros ZyraTalk uses advanced AI-powered chat software to provide best-in-class customer engagement & drive customer conversions. Its 24/7 capabilities, ease of integration onto any website, and customization provides a chat solution that is tailored to each business's needs. In addition, insightful analytics tracking with GA4 provides ZyraTalk with another leg up in lead generation tracking and optimization. Cons As with any AI-powered chatbot, it lacks human emotional intelligence. However, in most industries, this is not needed and is used to simply answer consumer inquires Review Source SK Susan K. President Consumer Services Used the software for: 2+ years ### "ZyraTalk offers Full Featured Chat at Value Pricing" June 30, 2023 5.0 Quick and easy to integrate with website. Excellent customer service. Pros Ability to customize links and provide responses to help web visitors get the information that they are looking for by using AI technology to provide answers from website and supplied content . Affordable cost. Able to integrate with internal call center needs and CRM. Cons In past years, some of the AI generated answers could be off the mark a bit. The newest version has greatly improved that. Review Source CM Colleen M. Partner Marketing and Advertising Used the software for: 2+ years ### "ZyraTalk is a Leader in the "Chat" Industry" July 14, 2023 5.0 ZyraTalk is great. They are so responsive...easy to work with...and their product works! Pros Our agency started working with ZyraTalk after we received a referral within our industry. Ever since, ZyraTalk has been our "go to" service. Over the years they have only improved upon what they do...including their AI driven chat. Our clients benefit by generating more leads each month...and thus, more revenue. The great part, in most cases, our clients only need one extra lead per month to more than pay for this service. Cons We really have not found a weakness with ZyraTalk...right now we are extremely pleased with this service/product Review Source Paul F. CEO Marketing and Advertising Used the software for: 1-2 years ### "Zyratalk Can Be A Helpful Addition to Online Communication" July 10, 2023 5.0 Messenger and chatbots were most helpful. Pros Chatbot was easy to use, and some customers found it helpful. Cons Not keeping up with Google algorithms was sometimes a problem. Review Source CD Christina D. Administrator Marketing and Advertising Used the software for: 6-12 months ### "ZyraTalk is an option if looking for a chatbot" July 11, 2023 3.0 Overall experience was okay. Customer service can be improved, but mainly billing. Pros Nice product to offer on a webpage. The team is excited to work with clients. Cons Billing issues and slow turn around time to requests Review Source Donald M. Owner Internet Used the software for: Less than 6 months ### "ZyraTalk - highly recommend" July 5, 2023 5.0 Pros ZyraTalk is on the cutting edge of AI chat. Their entire team has been fabulous to work with and we look forward to the results we feel that we will be able to get from their service. Cons We really have no complaints at all! They have been most professional to work with. Review Source GT Gerald T. Director of Sales Construction Used the software for: 1-2 years ### "Awesome Tool" July 10, 2023 4.0 Pros Many times a customer would like to leave information and get a follow up call as opposed to calling. Zyratalk helps capture these customers who would rather chat which in this age is increasingly growing. Cons No there are not any features that i feel that is missing. The tool is at a good price point and helps us accomplish our goals. Review Source BG Barry G. VP Sales Professional Training & Coaching Used the software for: 2+ years ### "Easy to use and customers love it." June 30, 2023 5.0 Pros Implemenation was quick and easy, we even customized a few things. We now have an simple way to capture leads who visit our site. Love the bot and the ability to jump in live. Cons Support from Zyra is great when we need to make a change to the flow or branding. Review Source BM Bill M. Senior Consultant & Digital Strategist Broadcast Media Used the software for: 2+ years ### "Great Way to Generate More Leads/Revenue" July 14, 2023 5.0 The folks at ZyraTalk are off the carts in terms of service. I literally just signed up a client of mine yesterday. It's already ready to go today! Everything is seamless. Pros ZyraTalk has taken the lead in the "Chat" industry with their AI driven Chat service. It's on 24/7 and has more layers to generate leads. Great product! It's easy to set up...easy to use...and it works! Cons I really do not have a weakness to share about ZyraTalk. It's extremely cost efficient...and...the product works! Review Source EN Erica N. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Great choice!" June 30, 2023 5.0 Pros Overall, the product works really well and is reliable for users. It is east to navigate and the team is great to work with. Cons No immediate thoughts come to mind for cons. Review Source LF Leecy F. VP of Learning & Development Marketing and Advertising Used the software for: 2+ years ### "Great customer servce" June 30, 2023 5.0 Pros ZyraTalk is great to work with. Customer Service is always fast & friendly! Cons Any time we have had any customization requests, Zyra has worked with us. N/A on cons. Review Source SR Sydney R. Marketing and Operations Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Taking AI Chat to the Next Level" July 5, 2023 5.0 Pros The product is super easy to use. Our clients are finding good leads. We have 1 client that has 9 chats, and ZyraChat's Team has helped us in streamlining this process. \[sensitive content hidden\] is my number one, I can ask her any question and she finds the answer for me. Cons I liked the character limit the least, but now that doesn't even matter. They find solutions and implement. Review Source EL Elisza L. Director of Strategic Partnerships Marketing and Advertising Used the software for: Less than 6 months ### "ZyraTalk" August 22, 2023 5.0 Pros The ease of use and customization! The response is very accurate. Cons The set up for individual pages was a lot of back and forth. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.