--- title: "Syncro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Syncro the right Managed Service Providers (MSP) solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/207618/Syncro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Syncro 4.5 (149) [View alternatives](https://www.capterra.com/p/207618/Syncro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Syncro Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AH Alan H Chief NerdComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “Simplicity, quick learning curve, flexible scripting, and an all-in-one tool that I am slowly replacing 3rd-party tools with Syncro's built-in functionality. “ June 17, 2026 CW Carly W Front of HouseComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years. “Some customers have a single email address for both personal and business use, but the system does not allow the same email to be associated with two different profiles.“ December 12, 2025 AW Andrew W IT Helpdesk SpecialistInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “It provides us with a secure method of storing client contact information and has lots of great tools that help us do things on any imaginable scale, from checking one computers internet connection to the whole company's across offices.“ December 19, 2025 ML Marius L Tier Three Helpdesk TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Remote connections can sometimes be slow and there is no option to automatically reconnect to a workstation when it restarts during a remote session.“ December 18, 2025 Len K CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It gives experienced technicians the tools they need to build efficient workflows without forcing rigid processes. While it may not have every enterprise feature out of the box, it makes up for that with flexibility and strong automation capabilities.“ December 17, 2025 CK Chris K OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “lack of integration with Open source tools like IT Flow, and when you call support they give you an excuse making it sound like they are doing it for your benefit“ December 5, 2025 SP Samitha P Onsite TechComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Syncro has been a reliable and efficient platform for managing endpoints, automating repetitive tasks, and handling client tickets all in one place.“ March 12, 2026 KH Kirk H ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I would say that if I had to pick something out that I didn't like would be the changing of the customers info should be in one place and not have to go to different sections to change all of the customer information.“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 149 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Joshua D. Support Engineer Used the software for: 3-5 years ### "Still a great RMM" October 26, 2026 4.0 Very positive, same good experience as before, after years of use. Solid RMM product with reasonably good support. Pros Still very reliable and pricing is highly competitive. We like the per-technician billing model rather than per-endpoint. Cons Ticketing, time tracking, PSA, and other features are not stellar. It’s best as an RMM, the other features might have you looking elsewhere. Review Source Alan H. Chief Nerd Used the software for: 1-3 years ### "Syncro offers incredible value for a smaller MSP" June 18, 2026 4.0 Onboarding was very smooth, with clear, focused getting-started training. The product is constantly evolving and offers incredible value for a smaller MSP. Pros Simplicity, quick learning curve, flexible scripting, and an all-in-one tool that I am slowly replacing 3rd-party tools with Syncro's built-in functionality. Very open about their upcoming features via roadmaps and webinars. Cons It's a 90% solution. Sometimes, training is not updated as features are added. Frequent backend performance issues (although they solve them quickly) Review Source Duy T. IT Coordinator Used the software for: 3-5 years ### "The script history does not show up the recent script execution" June 17, 2026 4.0 Overall, the syncro is a good software with multiple features that support all the demand of IT support from troubleshooting, invoices, scripting, etc. Pros Syncro has everything I need for my job as a IT support. I do not need to use any third-party software for remoting, etc. Cons Recently, after I run the scripts, the script history does not show up the recent script execution. It takes for about 5 mins for it to show up the recent script. One more little thing I do not like about Syncro is the last time I did a survey for Syncro, and I received a gift card for the US sites instead of Canadian sites where I reside. I sent multiple emails back and forth with Syncro Customer Service for about 2 months now and my case is still not resolved. Review Source MK Mack K. Technical Alignment Manager Used the software for: 3-5 years ### "Great all-in-one tool for MSP's" April 22, 2026 5.0 We've been using Syncro for several years after migrating from a weaker competitor. Overall, the offering is very strong. It does everything you need and even helped us replace other solutions. Pros Syncro is a great all-in-one tool for MSP's. It supports billing, RMM control, scripting, policies, reporting. The learning curve is small and everything is intuitive. There are KB's for everything. There is a lot to configure if you want to take advantage of all the offerings available to you, which will take time because there's so much under the hood. Another great thing are all the webinar & partner calls. The Syncro community forum is very active and full of people who want to help. Cons Main con is the interface is not the best compared to other solutions. CSS has lots of padding which limits you to how much data you can see on the screen. Lots of these things can be remediated by customizing the CSS away from the default. Other minor issues all related to interface not being the best. Again, all of this can be fixed if you decide to customize the CSS. Review Source HP Hirak P. System Administrator Used the software for: 1-3 years ### "Review from a begineer" March 26, 2026 5.0 I can say its been greats, it does have it cons but its pros overshadows them. Finally I can say that I will recommed this to my friends. Pros Great tool for RMM and ticket management. As we can directly generate ticket for email, syncro does that for us which is amazing. And we can also assign assest to it. Cons The syncro agent, its not very optmize i can say, becuase some time it uses around 90% of the resources of the system and i notice becuase of that some time I receive blue screen as well. Review Source AC Ashu C. Technical support Used the software for: 3-5 years ### "Reliable All-in-One Platform for IT Monitoring and Support" March 17, 2026 4.0 Overall, our experience with Syncro has been very positive. It has helped streamline our IT support operations by combining monitoring, ticketing, and remote management into a single platform. This makes it much easier for our team to manage multiple client devices and respond to issues quickly. The proactive monitoring and alerting features help us identify and resolve problems before they impact users, which improves system reliability and reduces downtime. The user-friendly interface and integrations with other tools also make daily tasks more efficient for our team. Pros What I like most about Syncro is that it combines PSA and RMM features into a single platform, which makes IT management much easier. The interface is user-friendly, and it helps streamline daily tasks such as ticket management, device monitoring, and remote support. The automation tools are also very helpful for reducing manual work and improving response time for support issues. Overall, it simplifies managing multiple systems and keeps everything organized in one place. Cons One area that could be improved in Syncro is the reporting and customization options. While the available reports are useful, having more flexibility to customize fields, filters, and layouts would make it easier to generate reports tailored to different clients. Review Source pV praka V. Mamager Used the software for: 3-5 years ### "Amazing tool for AIO MSP " March 16, 2026 5.0 We had an amazing experince from begaing its complete product for IT company also they are relaising new update which we are excited for. Pros We like syncro RMM and Tickting tool it amazing very well build all together with great UI/UX help in our day to day workflows Cons remote desktop is bit laggy but manageable overall its great bundle with RMM and tickting overall its perfect Review Source Samitha P. Onsite Tech Used the software for: 1-3 years ### "A Solid All-in-One RMM/PSA Tool That Simplifies Daily IT Operations" March 13, 2026 5.0 Syncro has been a reliable and efficient platform for managing endpoints, automating repetitive tasks, and handling client tickets all in one place. As an IT technician, it keeps my workflow organized and cuts down on tool-switching. The value for the price point is hard to beat compared to similar platforms. Pros Syncro brings RMM and PSA together in one platform, which eliminates the need to juggle multiple tools. The scripting and automation capabilities are a huge time-saver for routine maintenance tasks. The ticketing system is intuitive, and being able to tie tickets directly to assets and billing makes day-to-day work much smoother. Cons The reporting features could use more depth and customization. Occasionally the interface feels a bit slow to load, and some advanced settings aren't the most intuitive to find at first. There's a learning curve when getting started, but it levels off quickly. Review Source Shawn C. Lead Developer Used the software for: 3-5 years ### "A Complete MSP Toolkit That Streamlines Every Part of Our Workflow" February 11, 2026 5.0 Our experience with Syncro has been excellent. We use it daily to automate maintenance tasks, manage tickets, coordinate AV and RMM tooling, and handle product orders, billing, and invoicing. It simplifies internal workflow while staying flexible enough to integrate with other systems we use in our MSP stack. The learning curve is very manageable, support is responsive, and the platform continues to improve. Syncro has become a central part of our operations and delivers strong value for the money. Pros Syncro gives us a unified platform where automation, ticketing, billing, and RMM all work together cleanly. We rely heavily on the scripting capabilities and PowerShell automation, and Syncro executes them reliably across our fleet. The integration layer is strong—we connect AV tools, external RMM agents, and multiple third-party systems without friction. The built-in metrics dashboard gives us an instant view of customer health, ticket flow, and key performance data. It has become our operational command center. Cons There are a few areas that could benefit from deeper customization, especially around dashboard widgets and granular reporting formats. Nothing critical—just room to grow as our needs scale. Review Source JE Josh E. IT Manager Used the software for: 1-3 years ### "Streamlined IT Management with Syncro's Robust Features" December 26, 2025 5.0 Pros I like that Syncro provides everything that other RMMs lacked, offering a complete solution for our needs. The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time. The new integration with M365 is great because it makes password resets a breeze and eliminates the need to switch between different portals. I also appreciate the baseline checks that help double check configurations, ensuring everything is set correctly. The initial setup was very easy for my team, making it accessible and convenient. Cons I wish the thumbnail on the asset overview could at least auto update and I wish that there was a way to see idle time that way if we see a user is away we can takeover and do what we need quickly. Maybe to link ticket automation with the ability to run scripts. That way if some creates a ticket that is unable to print it could run a script to restart the spool service and clear the queue. Review Source R Reviewer IT Administrator Used the software for: 3-5 years ### "Top Ticketing and Assest Remote Management" December 10, 2025 5.0 The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity. Pros I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow. Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management. Cons The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft. Review Source Jacob T. Network Engineer Used the software for: 3-5 years ### "Everything you need, none of what you don't." December 22, 2025 4.0 The overall experience has been positive. The learning curve was minimal, the downtime nonexistent, and it's only improved since we've been with them. Pros The pricing model is very reasonable and allows for smaller MSPs to get into the space without making huge commitments off the bat. The integrations are quite useful, and the remote access tool is now quite robust. The PSA gives you exactly what you need and none of what you don't. The support is responsive and knowledgeable. The monitoring and management on offer is responsive and easy to customize to your liking as an administrator. The solution is above all straightforward and easy to use. And it's secure, too -- MFA enforcement options can make it so that you could enforce a timeout and re-authentication of a technician within five minutes, even, which is rather more granular than most admins would need. Cons The backgrounding tools only allow you to download files off of the hard drive that are of 100MB or less in size. In today's world that narrows things down quite a bit. Review Source BM B M. Senior Technician Used the software for: 1-3 years ### "Not the worst thing..." November 12, 2025 3.0 Nothing overly memorable about our time with Syncro. We've moved on to a better platform with better communication from the development team and an improved ticketing system. Pros Manages organizing clients and policies well. Ability to deploy scripts through the web interface. Provides good remote access and monitoring functions and integrates with several security products. Reasonable pricing. Cons Clunky ticketing system. No transparency of any development that may or may not be happening. No idea if anyone's reported problems are getting addressed. Mobile app is little more than a dedicated web browser loading the site. Review Source TK Thomas K. Owner Used the software for: 3-5 years ### "Syncro Provides Great Value for the Money" December 22, 2025 4.0 Overall, switching to Syncro has helped us improve how the business is run, and has had a positive impact on productivity. Pros Because our model is a combination of MSP/Break-Fix the per technician pricing was a huge feature, allowing us to put an agent on every single system we see, managed or not. Cons Several long standing issues still exist, and the team does not seem intent on fixing them. They largely do not affect how we use Syncro, but it would be nice to see the dev team address these issues. Review Source Bill M. Chief Simplifer Used the software for: 1-3 years ### "Syncro has been a life saver for our business!" December 22, 2025 5.0 Our overall experience with Syncro has been great! We'd recommend it them to anyone who doesn't need an RMM tool that's a total pain in the ass to setup. Pros We like that we have an integrated platform and single pane of glass for PSA and RMM. With Syncro we are able to accomplish this and training on the platform has been straight forward and easy to use. Cons Some of the integrations do not offer as many features as we'd like to see. An example of this is we'd like the ability to access our documentation system either from within Syncro or be able to access client specific information within a click from within Syncro. Review Source Spencer E. IT Managed Services Engineer Used the software for: 3-5 years ### "Syncro RMM: Easy and Beneficial to Use" December 11, 2025 5.0 For MSPs or IT teams that need something they can deploy quickly and get value out of immediately, without high costs or a steep learning curve, Syncro delivers. Pros Quick to set up and get started: Many reviewers say you can be “up and running very quickly” and have “all the tools you need” shortly after deployment. Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching. Generally intuitive and “no learning curve” for core functions: Especially for remote access, patching, monitoring events, and basic ticketing. Some users say the UI is “simple to and intuitive to use, super cost effective. Cons UI/UX isn’t the slickest or most modern: Some users describe the interface as dated or less polished than newer alternatives — not a deal-breaker, but it affects the overall feel and sometimes efficiency. No desktop application. Review Source Verified Reviewer Senior Solutions Architect Used the software for: 3-5 years ### "This might just be the best overall MSP environment I've ever used!" December 10, 2025 5.0 As a user of Syncro for nearly 6 years, I can say that what started as a decent product has developed into a fantastic one! The Syncro team is always making improvements, has a wonderful attitude toward customer support, and the community can participate together to share new ideas and solutions. Unlike most companies, they really listen to the suggestions that users submit. Pros It's an amazing product that meets all of our needs. We can create tickets, manage patching and updates, and remote into supported devices. It's easy to use, and even new employees in our company pick it up after a few hours of use. Cons I wish it had integrations to the Microsoft environment so that we could get to those items from a single pane of glass. Review Source Michael P. Director of Operations Used the software for: 3-5 years ### "Syncro is not just a vendor but a business partner." December 12, 2025 5.0 We came from one of the biggest MSP/RMM/PSA suppliers and trialed a few options before going with Syncro. Syncro gave us the best experience thru the trial, continuing now 2 years in. Our sales rep assured us there wouldn't be any "passing us off" and she was correct, the team that onboarded us is still working with us today, and I we have a very strong relationship with them. One of our main issues in changing RMM suppliers was support, our old vendor forced us to talk to level one off shore techs who read from a script, even when we followed all the KB articles ourselves, they insisted on redoing it and wasting time, once escalated, we would only get replies after hours, from a different offshore office and it made it impossible to get anything fixed quickly and efficiently. Pros Intuitive workflow, easy to setup automations, integrated RMM and PSA with Remote Access tool, searchable ticket notes. The Sales and Support Engineers/Techs are great to work with. They helped us migrate all of our tickets from our previous PSA (Sales Engineer), and their support team get back to me quickly with issues and escalate appropriately. Cons Appointment setting and connection to tickets is clunky, we were excited to use this tool to help organize our Techs time, but it's not as efficient as we'd hoped. We've added some feature requests and expect to see some updates. Review Source Jason K. Owner - Tech Used the software for: 3-5 years ### "Great all-in-one RMM,PSA,CRM" December 16, 2025 4.0 Over the last year or so the syncro team has really made effort in rolling out features and fixes based on user feedback. Pros ALL in one, Ticketing, M365 integrations, automated billing, single pane of glass for all things related to your MSP Cons The automated billing locks you into using worldpay as payment processor. Worldpay might be the worst company in the world. Review Source JM Jared M. System Engineer Used the software for: 3-5 years ### "Syncro is the best-value MSP Product we have!" October 3, 2025 5.0 When we consider other products, we have no reason to move. The value far outweighs the negligible strides you could move forward in minute focus-areas. We have everything we need from an RMM & PSA. Pros So, what's awesome about Syncro is the value. Alot of models price by client. This goes by agent. Delivering both RMM & PSA with high-end features for automation, policies, scripting out of the box helps make you more money faster! They have good integration and gets you all the tools you need to be successful. Cons So, there are some areas of Syncro that need more polished, but I feel like the dev team is great! They are constantly rolling out features. I could however use some updates to aesthetics, reporting, patching, logging, MSP AYCE product pricing/bundling, and metrics. Also, I'm really not interested in the vanilla 365 things they've been pushing as add-ons. Finally, the RMM product & splashtop remote access still have intermittent issues but nothing really that has caused major headaches. Review Source Brian M. President Used the software for: 1-3 years ### "Syncro, the most power per dollar out there. " October 9, 2025 5.0 Overall we've had no issues with Syncro. Any time we've needed support, we've gotten it quickly which has been rarely. Pros All in one platform, easy to use and get started, powerful scripting engine. Gives you the most bang for your buck. Can easily pick it up and run with a minimal learning curve. Cons No project management function, we get around this by setting up project tickets but these tickets count against out sla and timers. Review Source JM Joann M. COO CFO Used the software for: 1-3 years ### "Everything is in one place" December 8, 2025 4.0 I really like it. It has really helped us move forward from the other smaller MSP we had. Syncro can grow with our company Pros Everything is in one place. I don't have to go to several different places to get things done. It makes it esier to get my job finished in a shorter amount of time. Cons There are a few things that it cannot do. Small things such as delete credits from a customer without using them. Some of the reports are lacking as well. Review Source Josh A. Tech Used the software for: 3-5 years ### "An absolute breeze to use" December 10, 2025 5.0 An absolute breeze to use. It has improved our support and handling of clients 10 fold over the last few years. Pros Ease of use and integration options would be the main points. Also love the ease of asset management and deployment. Cons Next to nothing, but if I had to I would say faster hosting servers in Australia would be nice. At times page response can be slow. I assume this is due to having no servers hosted in Australia. Review Source BS Brent S. IT Supervisor Used the software for: 3-5 years ### "Syncro is a very good platform for remote access" September 29, 2025 4.0 Very positive, some outages here and there deteriorate the experience, but overall is very usable and cost effective compared to other solutions Pros Ease of use, easy to pick up and use RMM built in is very nice Background tools are my most used tool Scripts are very nice Cons The inventory system can be improved substantially, I have techs on site and being able to have their cars do stock would be nice Review Source Ben T. Engineer Used the software for: Less than 1 year ### "Syncro Sets the Standard" December 12, 2025 4.0 Overall, my experience has been a very positive ones. The minor inconveniences of Splashtop and the admin restrictions don't get in the way most of the time and are an annoyance at best compared to the benefits and insights provided to us by the Syncro platform. The visibility, manageability and scalability of Syncro is hard to beat. With convenience being the name of the game for this product. I highly recommend it to anyone considering an RMM. Pros The combination of an RMM solution as well as a ticketing system. It makes switching between projects, tickets, customers and devices seamless and massively simplifies the process of issue/product identification. The learning curve of Syncro is very quick and I picked it up almost immediately despite never using an RMM ticketing system like Syncro before. The value for money is great, charging per technical support user instead of per device means scalability doesn't cost an arm and a leg. The remote access capabilities are there, the scripts features are amazing as are the background tools capabilities. We use the monitoring to detect various SNMP data points which provide very valuable insights which we then feed into automated reports which Syncro makes very easy, we also use the Syncro reporting for purchasing/invoicing. Cons There's three aspects that I don't like about Syncro. First is that, periodically, the background tools or and remote access tool (Splashtop) won't run, this makes technical support and remote access very diffiuclt. We've often had to run TeamViewer as a seperate tool due to the issues we have with Splashtop. The features of splashtop as a remote access tool (no locally visible chat, no user management and no easy multi-monitor viewing is the second issue. The third issue I have is with there only being three admin users possible which, in a large organization, does present significant issues, especially when troubleshooting the occasional issue with Syncro support. 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