# Syncro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Syncro the right Managed Service Providers (MSP) solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207618/Syncro/reviews --- Syncro 4.6 (147) [View alternatives](https://www.capterra.com/p/207618/Syncro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Syncro Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AW Andrew W IT Helpdesk SpecialistInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “It provides us with a secure method of storing client contact information and has lots of great tools that help us do things on any imaginable scale, from checking one computers internet connection to the whole company's across offices.“ December 19, 2025 CW Carly W Front of HouseComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years. “Some customers have a single email address for both personal and business use, but the system does not allow the same email to be associated with two different profiles.“ December 12, 2025 Len K CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It gives experienced technicians the tools they need to build efficient workflows without forcing rigid processes. While it may not have every enterprise feature out of the box, it makes up for that with flexibility and strong automation capabilities.“ December 17, 2025 ML Marius L Tier Three Helpdesk TechnicianInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Remote connections can sometimes be slow and there is no option to automatically reconnect to a workstation when it restarts during a remote session.“ December 18, 2025 SP Samitha P Onsite TechComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “Syncro has been a reliable and efficient platform for managing endpoints, automating repetitive tasks, and handling client tickets all in one place.“ March 12, 2026 CK Chris K OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “lack of integration with Open source tools like IT Flow, and when you call support they give you an excuse making it sound like they are doing it for your benefit“ December 5, 2025 DT Diego T Senior IT technicianInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I like automation, scripting, ticket management, security and remote access, although, backgrounding tools & Splashtop fail once in a while.“ December 18, 2025 KH Kirk H ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I would say that if I had to pick something out that I didn't like would be the changing of the customers info should be in one place and not have to go to different sections to change all of the customer information.“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ronen S. IT Administrator Education Management Used the software for: 2+ years ### "Top Ticketing and Assest Remote Management" December 6, 2025 5.0 The software possesses the capability to generate a ticket from an incoming email or text message. Through the implementation of script automation, it can autonomously resolve the issue and subsequently close the ticket, eliminating the need for any manual intervention by the technical team. This feature is particularly beneficial for a one-person IT department, as it significantly enhances efficiency and productivity. Pros I recently started using SyncroMSP and have been very impressed with its functionality and ease of use. One of the features I like most about the software is that it combines both a robust ticketing system and comprehensive asset management. The seamless integration between these two features really streamlines our workflow. Being able to track assets directly from tickets saves a lot of time and reduces confusion for our team. It makes organizing client issues and managing their devices much more efficient. Overall, SyncroMSP provides an excellent all-in-one solution for IT service management. Cons The overall user interface could potentially benefit from a redesign. While Windows patching may not always be effective, it is unclear whether this is a genuine issue with Syncro or Microsoft. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro SyncroMSP was overall more robust and reliable, offering faster performance, improved automation, enhanced monitoring features, seamless integrations, increased stability, and a better user experience for me as a one-man tech. Review Source TK Tom K. Owner Information Technology and Services Used the software for: 2+ years ### "Syncro Provides Great Value for the Money" December 18, 2025 4.0 Overall, switching to Syncro has helped us improve how the business is run, and has had a positive impact on productivity. Pros Because our model is a combination of MSP/Break-Fix the per technician pricing was a huge feature, allowing us to put an agent on every single system we see, managed or not. Cons Several long standing issues still exist, and the team does not seem intent on fixing them. They largely do not affect how we use Syncro, but it would be nice to see the dev team address these issues. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Syncro At the time it had a better feature set and integrated with more of the products that we already used. Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Per technician pricing instead of per seat pricing allowed us to put an agent on every single computer we see, even the break-fix ones. Review Source AC Ashish C. Technical support Computer & Network Security Used the software for: 2+ years ### "Reliable All-in-One Platform for IT Monitoring and Support" March 13, 2026 4.0 Overall, our experience with Syncro has been very positive. It has helped streamline our IT support operations by combining monitoring, ticketing, and remote management into a single platform. This makes it much easier for our team to manage multiple client devices and respond to issues quickly. The proactive monitoring and alerting features help us identify and resolve problems before they impact users, which improves system reliability and reduces downtime. The user-friendly interface and integrations with other tools also make daily tasks more efficient for our team. Pros What I like most about Syncro is that it combines PSA and RMM features into a single platform, which makes IT management much easier. The interface is user-friendly, and it helps streamline daily tasks such as ticket management, device monitoring, and remote support. The automation tools are also very helpful for reducing manual work and improving response time for support issues. Overall, it simplifies managing multiple systems and keeps everything organized in one place. Cons One area that could be improved in Syncro is the reporting and customization options. While the available reports are useful, having more flexibility to customize fields, filters, and layouts would make it easier to generate reports tailored to different clients. Review Source BM Ben M. Senior Technician Information Technology and Services Used the software for: 1-2 years ### "Not the worst thing..." November 10, 2025 3.0 Nothing overly memorable about our time with Syncro. We've moved on to a better platform with better communication from the development team and an improved ticketing system. Pros Manages organizing clients and policies well. Ability to deploy scripts through the web interface. Provides good remote access and monitoring functions and integrates with several security products. Reasonable pricing. Cons Clunky ticketing system. No transparency of any development that may or may not be happening. No idea if anyone's reported problems are getting addressed. Mobile app is little more than a dedicated web browser loading the site. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) More functionality is offered by Syncro. Atera was mainly just remote access. Review Source Response from Servably November 12, 2025 Hi Ben, thanks for taking the time to write a review! I'm sorry to hear your experience with Syncro wasn't up to par. I'm not sure how recently you were a partner, but we've made some solid progress re: sharing development updates and plans with a public roadmap (https://syncromsp.com/platform/roadmap), lots of active feature discussions in our community forum, monthly product update webinars and some fresh newsletter content to share everything we're working on. I hope your new platform is off to a great start. We would always be happy to reconnect and have a chance to earn back your business if the opportunity arises! JT Jacob T. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Everything you need, none of what you don't." December 18, 2025 4.0 The overall experience has been positive. The learning curve was minimal, the downtime nonexistent, and it's only improved since we've been with them. Pros The pricing model is very reasonable and allows for smaller MSPs to get into the space without making huge commitments off the bat. The integrations are quite useful, and the remote access tool is now quite robust. The PSA gives you exactly what you need and none of what you don't. The support is responsive and knowledgeable. The monitoring and management on offer is responsive and easy to customize to your liking as an administrator. The solution is above all straightforward and easy to use. And it's secure, too -- MFA enforcement options can make it so that you could enforce a timeout and re-authentication of a technician within five minutes, even, which is rather more granular than most admins would need. Cons The backgrounding tools only allow you to download files off of the hard drive that are of 100MB or less in size. In today's world that narrows things down quite a bit. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Reason for choosing Syncro Licensing, mostly. Syncro charges per technician and the pricing is quite reasonable especially considering they integrate a basic PSA as well. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Kaseya bought them out to basically retire the product and force people to their VSA. The support became utterly awful. Review Source BM Bill M. Chief Simplifer Information Technology and Services Used the software for: 1-2 years ### "Syncro has been a life saver for our business!" December 18, 2025 5.0 Our overall experience with Syncro has been great! We'd recommend it them to anyone who doesn't need an RMM tool that's a total pain in the ass to setup. Pros We like that we have an integrated platform and single pane of glass for PSA and RMM. With Syncro we are able to accomplish this and training on the platform has been straight forward and easy to use. Cons Some of the integrations do not offer as many features as we'd like to see. An example of this is we'd like the ability to access our documentation system either from within Syncro or be able to access client specific information within a click from within Syncro. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Syncro The ease of implementation and pricing were the two biggest reasons. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We made the switch because of ease of use and pricing. Review Source JD Joshua D. Support Engineer Information Technology and Services Used the software for: 2+ years ### "Steady Innovation and Ideal Pricing Make Syncro Shine" December 19, 2025 4.0 Very positive. Support is helpful and responsive. Product is solid and predictable. I use Syncro for endpoint monitoring and management, allowing us to manage large numbers of endpoints in a central, automated way. It's a solid RMM, priced per technician rather than per endpoint, making it ideal for operations like ours. Syncro is also in steady development, with new features coming out regularly. Additionally, I use Syncro to deploy tools through scripting. Pros I like that Syncro is a solid RMM with a pricing model that charges per technician rather than per endpoint, which is ideal for smaller operations like ours. It's also great to see that Syncro is in steady development with new features coming out regularly, making it clear that the product is continuously improving and growing. The initial setup was very easy, and they provided great onboarding support. Cons The interface is sometimes unintuitive, and some areas do not seem as feature-rich or streamlined. Navigating features like reports, scripts, policies, automation, and alerts can be unclear, especially if you're not using them regularly. The scheduling and monitoring of some endpoint scripts and alerts could be much simpler. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Syncro Syncro's per-technician pricing structure was a better fit for our team, and the features may not have been as polished as some other options, but it still does everything we need, Review Source SP Samitha P. Onsite Tech Computer Software Used the software for: 1-2 years ### "A Solid All-in-One RMM/PSA Tool That Simplifies Daily IT Operations" March 12, 2026 5.0 Syncro has been a reliable and efficient platform for managing endpoints, automating repetitive tasks, and handling client tickets all in one place. As an IT technician, it keeps my workflow organized and cuts down on tool-switching. The value for the price point is hard to beat compared to similar platforms. Pros Syncro brings RMM and PSA together in one platform, which eliminates the need to juggle multiple tools. The scripting and automation capabilities are a huge time-saver for routine maintenance tasks. The ticketing system is intuitive, and being able to tie tickets directly to assets and billing makes day-to-day work much smoother. Cons The reporting features could use more depth and customization. Occasionally the interface feels a bit slow to load, and some advanced settings aren't the most intuitive to find at first. There's a learning curve when getting started, but it levels off quickly. Review Source HP Hirak P. System Administrator Computer Software Used the software for: 1-2 years ### "Review from a begineer" March 20, 2026 5.0 I can say its been greats, it does have it cons but its pros overshadows them. Finally I can say that I will recommed this to my friends. Pros Great tool for RMM and ticket management. As we can directly generate ticket for email, syncro does that for us which is amazing. And we can also assign assest to it. Cons The syncro agent, its not very optmize i can say, becuase some time it uses around 90% of the resources of the system and i notice becuase of that some time I receive blue screen as well. Review Source PV Prakash V. Mamager Information Technology and Services Used the software for: 2+ years ### "Amazing tool for AIO MSP " March 13, 2026 5.0 We had an amazing experince from begaing its complete product for IT company also they are relaising new update which we are excited for. Pros We like syncro RMM and Tickting tool it amazing very well build all together with great UI/UX help in our day to day workflows Cons remote desktop is bit laggy but manageable overall its great bundle with RMM and tickting overall its perfect Review Source CW Carly W. Front of House Computer Hardware Used the software for: 2+ years ### "Effortless Stock Management That Saves Time" December 12, 2025 5.0 Synco is easy to use, saves time when ordering and checking stock, makes keeping track of customer repairs simple and it is an asset to the business. Pros Managing stock has become much simpler. It's easy to see how much of each item remains, know exactly when to reorder, and quickly enter new stock as it arrives. This has saved me a significant amount of time. As a result, we almost never run out of products, ensuring our customers are always able to get what they need. Cons Some customers have a single email address for both personal and business use, but the system does not allow the same email to be associated with two different profiles. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) RepairShopr either lacked the necessary features to meet the business’s needs, or when it did, the experience was cumbersome and inefficient. Review Source JD Joe D. Senior System Engineer Financial Services Used the software for: 2+ years ### "Great software for fraction of the cost." December 5, 2025 4.0 It is a great tool to use if you are working solo or have a team. It helps provide pushing applications, updates and scripts but also to jump on the user's computer to help troubleshoot issues live. Pros Remote access to various machines to troubleshoot and transfer files. Ability to run scripts and use automation. And the price cost compared to other vendors. Cons When running scripts, my antivirus detects threats with Powershell. Once you start adding exclusions to it, it will work better. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Syncro Mainly it was the price tag that we chose Syncro. Review Source NS Nick S. Sales Telecommunications Used the software for: 6-12 months ### "A Significant Improvement Over Legacy Systems" December 5, 2025 5.0 Our experience with Syncro has been overwhelmingly positive. Coming from a more outdated system, it feels like a major upgrade—everything is more organized, secure, and centralized. The platform has helped modernize our operations, improve efficiency, and keep our team and clients better informed. Pros Syncro delivers strong value for the price, with an intuitive interface that made the learning curve easy. Its built-in RMM, remote access, and monitoring tools work smoothly together, and the reporting features make it simple to show clients what’s being done behind the scenes. Overall, it offers a modern, streamlined toolkit without the complexity or cost of many competitors. Cons Some features lack depth, and the project management tools could be stronger, but nothing has significantly impacted usability. Switched from [Rev.io PSA](https://www.capterra.com/p/10024830/Rev-io-PSA/) Tigerpaw was becoming outdated, and before their shift to Rev.io, we knew we needed a more modern, advanced system with stronger built-in features. Review Source BS Brent S. IT Supervisor Information Technology and Services Used the software for: 2+ years ### "Syncro is a very good platform for remote access" September 26, 2025 4.0 Very positive, some outages here and there deteriorate the experience, but overall is very usable and cost effective compared to other solutions Pros Ease of use, easy to pick up and use RMM built in is very nice Background tools are my most used tool Scripts are very nice Cons The inventory system can be improved substantially, I have techs on site and being able to have their cars do stock would be nice Alternatives considered [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Reason for choosing Syncro Cost was more reasonable compared to a per endpoint cost Review Source Response from Servably September 29, 2025 Thanks for the review, Brent! Appreciate the feedback and glad to hear background tools and scripting are working well for you. I'll pass your inventory feedback along to the team, we're always looking at different use cases and improvement opportunities. Don't hesitate to reach out if we can help with anything else! JA Josh A. Tech Information Technology and Services Used the software for: 2+ years ### "An absolute breeze to use" December 9, 2025 5.0 An absolute breeze to use. It has improved our support and handling of clients 10 fold over the last few years. Pros Ease of use and integration options would be the main points. Also love the ease of asset management and deployment. Cons Next to nothing, but if I had to I would say faster hosting servers in Australia would be nice. At times page response can be slow. I assume this is due to having no servers hosted in Australia. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Required more integration. Syncro had it all plus more! Review Source SC Shawn C. Lead Developer Information Technology and Services Used the software for: 2+ years ### "A Complete MSP Toolkit That Streamlines Every Part of Our Workflow" February 10, 2026 5.0 Our experience with Syncro has been excellent. We use it daily to automate maintenance tasks, manage tickets, coordinate AV and RMM tooling, and handle product orders, billing, and invoicing. It simplifies internal workflow while staying flexible enough to integrate with other systems we use in our MSP stack. The learning curve is very manageable, support is responsive, and the platform continues to improve. Syncro has become a central part of our operations and delivers strong value for the money. Pros Syncro gives us a unified platform where automation, ticketing, billing, and RMM all work together cleanly. We rely heavily on the scripting capabilities and PowerShell automation, and Syncro executes them reliably across our fleet. The integration layer is strong—we connect AV tools, external RMM agents, and multiple third-party systems without friction. The built-in metrics dashboard gives us an instant view of customer health, ticket flow, and key performance data. It has become our operational command center. Cons There are a few areas that could benefit from deeper customization, especially around dashboard widgets and granular reporting formats. Nothing critical—just room to grow as our needs scale. Review Source nT nathan T. IT Technician and Voip Administrator Computer & Network Security Used the software for: 1-2 years ### "The best bang for your buck IT-Platform " September 23, 2025 4.0 Overall, my experience with Syncro has been very positive. It makes managing tickets easy. The remote device management is great as well. It has full capabilities expected of any good RMM software. The built in Inventory manager works great and can increase productivity and help keep common items in stock with its reminders that stock is getting low. The machine alerts are great and have saved us quite a few times when it's detected that HDDs were going bad. Pros The ticketing system works very well. Building Estimates, and invoices right inside the ticket works great for keeping things organized. Being able to attach machines to a ticket saves plenty of time when you need to do work on a machine specific to that ticket. Ticket views are easily customizable and make keeping up with what's going on between our techs a breeze. The system itself is very user friendly and makes onboarding and teaching new users to use it extremely easy. Overall, the ticketing system is robust and is sure to be able to handle anything you throw at it. Cons sometimes the site can be slow. I also think the cellar app could do with a little updating as it logs you out frequently and isn't as user friendly as the site. Review Source Response from Servably September 26, 2025 thanks so much for the review, Nathan! glad to hear your experience with Syncro has been positive and that you're getting great value from the platform. I know the team has additional plans in our roadmap to continue polishing up the mobile app, so keep an eye out for additional functionality and improvements there. Appreciate your partnership and look forward to continuing to help you power your IT efforts! SJ Sanjog J. IT Technician Computer Networking Used the software for: 1-2 years ### "A Reliable All-in-One Solution for MSPs" May 14, 2025 4.0 It’s a solid all-in-one platform that simplifies daily operations by combining ticketing, RMM, invoicing, and customer communication. Some areas that could be improved like deeper reporting and more robust automation. Pros Syncro combines PSA and RMM tools into a single platform, making it easy to manage tickets, automate tasks, and monitor systems from one place. Cons One downside of Syncro is that some of the more advanced features, like scripting and automation, can be a bit limited compared to other dedicated RMM tools. Review Source MC Michael C. IT Service Desk analyst Information Technology and Services Used the software for: Less than 6 months ### "Honest review of Syncro" December 8, 2025 4.0 The overall experience with the site has been fantastic with it being easy for me to use and for the rest of the team with functions like the built in calendar and functionality to mange connected devices being easy and efficient to deal with tickets that have been reported to us. Pros The functionality an ease of access to the different areas and functions are all easily accessible and quick to access allowing you to be able to quickly locate the areas that you need which is effective and easy to learn with it taking me less than a day to locate everything that I needed. Cons The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once. Review Source KH Kirk H. Manager Information Technology and Services Used the software for: 2+ years ### "Syncro Review" December 17, 2025 4.0 Over it is a great tool to you when you have multiples of customer accounts and the ease of use is fantastic great for monitoring and management of a network. Pros I like that it is very user friendly. Everything is laid out to support the user friendliness, and it is customizable if the layout isn't exactly how you like it. It's the best value for the money that I have found. the remote access tool is great I use it every day and it is seamless. Cons I would say that if I had to pick something out that I didn't like would be the changing of the customers info should be in one place and not have to go to different sections to change all of the customer information. Review Source KJ Keena J. Helpdesk Computer & Network Security Used the software for: Less than 6 months ### "Positive review!" December 5, 2025 4.0 Overall, I would say Synchro is easy to use, even with issues with navigation. For example, the edit tab could be less exclusive - when you open the tab you could freely move back and forth within the ticket while it saves updated information. Pros I like Synchro because of the ease of streamlining communication within the company and with customers through the portal. Cons The tabs and links in Synchro could be more linear by creating accessibility from one delineation to the next. Review Source MW Michal W. Technical Engineer Information Technology and Services Used the software for: 2+ years ### "Still Positive after few years of using Syncro" December 8, 2025 5.0 I must admit that Syncro is really good piece of software. I have really good overall experience with it, and I can recommend it to anyone who needs combined Ticketing system/management system. Pros I like the most how easy it is to push PowerShell script, Asset management is also an advantage, I can filter assets easily. Cons I think there is no really huge disadvantages when using Syncro. What would be useful is copy and paste option when using background tools. Review Source TS Tom S. Director Information Technology and Services Used the software for: 1-2 years ### "Solid platform, good pricing" July 10, 2025 5.0 Solid platform to use - easy to navigate round, and adding devices is straightforward. Relatively good pricing considering what you get. Pros The ease at which you can see assets and devices at a glance, and customise the asset display lists (i.e. to add fields for operating system versions, asset last seen etc). I also like how it integrates with Splashtop well. Cons Patch management - can be very buggy when trying to deploy feature updates (I.e. Windows 11 23H2). It works fine for everything else, but very intermittent for big patches. Review Source Response from Servably October 3, 2025 thanks for the review, Tom! Appreciate it and great to hear Syncro's been a valuable tool for your business. I'll share your patching feedback with the team, we're always improving and tightening things up with our monthly release updates and our community is another great place to share feedback or areas for improvement. CE Cydrina E. Tier One Helpdesk Information Technology and Services Used the software for: 6-12 months ### "User-Friendly and Organized for Managing Multiple Clients" December 10, 2025 5.0 It assists greatly in managing the high intake volume of tickets we receive so that we can better assist our clientele. Pros I enjoy that is is really user friendly and easy to navigate. This helps to keep things organized when dealing with multiple clients at a time. Additionally, I love the ability to use Canned Responses as this cuts down on the time spent on each ticket. Cons I do wish the filtering system for tickets was a little easier to understand. There also seems to be an issue where the system will create duplicates of tickets sometime affecting out KPI numbers. Review Source VR Verified Reviewer System Admin Information Services Used the software for: Less than 6 months ### "Good RMM Tool Not So Much As A Ticketing System" December 11, 2025 4.0 Pros Syncro’s backgrounding tools are extremely powerful and reliable, allowing me to troubleshoot and resolve issues quickly without interrupting the end user’s work. Cons The ticketing system feels outdated and unintuitive. It slows down workflow, lacks modern features, and doesn’t provide the smooth experience that the rest of the platform offers. Review Source Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)