# ML Work Orders Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ML Work Orders the right Facility Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207623/ML-Work-Orders/reviews

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ML Work Orders

4.8 (18)

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Last updated March 13th, 2026

# Reviews of ML Work Orders

Ease of use

4.7

Customer Service

4.8

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Computer Service Technician  
Education Management  
Used the software for: 6-12 months

### "Easy to use and elegant"

February 24, 2025

5.0

Simple yet effective tool for managing work orders.

Pros

Easy to see the information you want at a glance. There are several views which are all customizable as well as granular email notifications.

Cons

There was a less thought-out interface design. However, this was recently overhauled in an update and is now much more thoughtful.

Review Source

VC

Vince C.  
Head Custodian  
Facilities Services  
Used the software for: 1-2 years

### "ML Work Orders Does It All "

April 22, 2022

5.0

Two words " completely satisfied " !

Pros

ML Work Orders makes it simple to see what critical and high priority work orders should be scheduled first. It also allows you to track time management per work order incident. Also allows multiple employees to note and update progress on critical work orders allowing an up to date status of your work order. With ML Work Orders you can schedule and assign preventative maintenance. This software is user friendly and easy to learn. I have found this software to be essential to the maintenance of my building. As a supervisor, I highly recommend this product .

Cons

Judging from the last system we were using I see no issues that need improving at this time.

Review Source

DS

Deborah S.  
Administrative Support / Receptionist  
Education Management  
Used the software for: 2+ years

### "Administrative Support/Receptionist"

April 20, 2022

4.0

Pros

Being able to rate the work order is helpful. I am also able to request in comments to notify me of when someone will be by to fix the problem. If fixed after hours I will get a work completion notification - this is helpful.

Cons

Not always able to choose the correct item request in the drop-down menus. Too generic. However - this is an easy fix in the comment box.

Review Source

CW

Cassandra W.  
Secretary  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Click less and do more"

April 19, 2022

5.0

Compared to what we used in the past this system is awesome.

Pros

User friendly!! Easy to navigate through the system.

Cons

i love this software and wish we had changed a long time ago.

Review Source

TD

Thomas D.  
AP  
Primary/Secondary Education  
Used the software for: 2+ years

### "ML Work Order Review"

August 9, 2022

5.0

We use ML work orders daily and it is beneficial in having requests documented and kept up-to-date on the status of each.

Pros

The software is easy to use and provides a window into the status of each entry.

Cons

I do not have any specific issues with the product as I use it.

Review Source

pS

peter S.  
custodian  
Facilities Services  
Used the software for: 2+ years

### "Review"

July 5, 2022

5.0

Problems that arise are quickly taken care care due to the timely reception of the work orders

Pros

Work orders are sent for review and prioritized, then sent to required departments in a timely manner

Cons

There is nothing I can complain about. work orders are quickly received by the correct people in a timely matter

Review Source

KM

Kimberly M.  
secretary  
Education Management  
Used the software for: 6-12 months

### "Work Orders"

April 18, 2022

4.0

My experience has been good, this is a company wide used program and it has been easy to use.

Pros

It is easy to use to submit a work order.

Cons

The calendar is difficult to use for me.

Review Source

CM

Colleen M.  
teacher  
Education Management  
Used the software for: 1-2 years

### "Easy Way for Educators to Reach Out to Custodial Staff"

July 28, 2022

5.0

I know that my requests are being considered faster and being completed sooner than previously. I like having a record of requests and completions. I appreciate how multiple staff complete work, it seems like a team approach to maintenance so all does not fall on the head custodian in a building.

Pros

Sign in using Google is so easy and putting in specifics (room #, issue, type of maintenance needed) I think has made my requests get taken care of sooner than previously. Like seeing my history of work order submissions and completions so I am not replicating requests and I also know how long a request has been submitted. It is great to not have to catch busy custodial staff by chance to discuss maintenance issues. The requests are viewed by the district's custodial staff so work requests are completed by multiple staff members, which is so appreciated!

Cons

I do not have any issues using this software.

Review Source

TM

Tracy M.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "User review"

April 5, 2022

4.0

I use ML Work Orders to submit work orders that need to be done in my classroom or around the school. It is easy to use and allows the maintenance department to communicate with me if there are further questions about the request.

Pros

It's easy to use and allows our maintenance department to communicate on submitted requests.

Cons

The interface has a very functional look and isn't very aesthetically pleasing.

Review Source

EM

Eric M.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Quick & Easy!"

April 5, 2022

5.0

Pros

I like that this software allows employees to quickly and easily identify a problem, its priority level, and submit it to the proper people. It allows emails a copy of the tech ticket.

Cons

The program itself is fine, but sometimes it takes a while for tickets to be dealt with.

Review Source

DD

Dionne D.  
Nurse  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy communication"

April 14, 2022

5.0

simple to use

Pros

Very simple and quick to use, then someone shows up and sends a message that the order was complete.

Cons

I found the software was very easy to use. I was calling, and walking around the building looking for maintenance when I needed something until I was told about the system.

Review Source

LG

LaKeisha G.  
SSW  
Education Management  
Used the software for: 6-12 months

### "SO Far SO Good"

April 5, 2022

5.0

MLA work orders allows me to put in request timely, and see the progress or lack thereof for my requests.

Pros

What I like most about the software is the ease of putting in a request.

Cons

My response would not be about the software, but more about some of the setup options inputted by the administrator.

Review Source

KR

Katie R.  
Teacher  
Education Management  
Used the software for: 2+ years

### "User perspective"

April 25, 2022

4.0

Pros

My employer uses ML Work Orders to manage maintenance requests. I just submit my request and the maintenance staff is able to see it immediately and fix the problem. From the user perspective, it works well. I like that I can add photos and edit after I submit.

Cons

I think there are more features that I don't know about or use.

Review Source

CH

Caren H.  
Curriculum Secretary  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Dummy Proof"

August 2, 2022

5.0

Pros

ML Work Orders is very user friendly and you don't need technology skills to complete a work order with them. It literally is dummy proof.

Cons

I can't think of a downside to ML Work Orders at this time.

Review Source

gS

gigi S.  
Food Service Manager  
Education Management  
Used the software for: 2+ years

### "Ease of Use"

August 2, 2022

5.0

Pros

It is crazy easy to use this product. Just click, put in text and send

Cons

Sorry, Nothing to mention as I have not found any

Review Source

MG

Matthew G.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "ML Work orders support review"

August 9, 2022

5.0

Pros

Ease of use, digital time stamped record of request, and history of past requests and completion status.

Cons

I have not found any issue in my use of the ML Work orders system.

Review Source

LC

Lauren C.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Teacher use "

April 18, 2022

5.0

I have had a great experience so far!

Pros

ML Works is very easy to use and I enjoy being able to read notes from the those completing the task. It is an excellent source for data collection and accountability.

Cons

There is nothing at this point that I dislike.

Review Source

SB

Samuel B.  
Maintenance- custodian  
Facilities Services  
Used the software for: Less than 6 months

### "Work order"

April 6, 2022

5.0

Pros

Easy to use I will use in the future thank you

Cons

Accessible and easy to use recommend for others

Review Source

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