# HOA Ally Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HOA Ally the right HOA solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207695/HOA-Ally/reviews --- HOA Ally 4.7 (32) [View alternatives](https://www.capterra.com/p/207695/HOA-Ally/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HOA Ally Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Jennifer S SecretaryFinancial Services, Self-employedUsed the software for: Less than 6 months. “We have been using it for 4 months now and have 2/3s of our homeowners that have used it which is a testament to the ease of use. “ January 8, 2021 Jennifer S SecretaryFinancial Services, Self-employedUsed the software for: Less than 6 months. “We didn't have a website to be able to share things and this one is so intuitive that we all just love it! “ January 8, 2021 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Really great support for a 36 home HOA" January 5, 2021 5.0 The state of Virginia mandates that HOAs have a method of communicating among neighbors. We have just 36 home with all busy people, so needed something that could be set up, operate, post and maintain documents, and was simple and easy to use. After looking at several options, HOA Ally looked great and after using it, it was really the best. Pros HOA Ally was really easy to get up and use. The company was great at explaining it and being responsive to our needs. Cons It provided everything that we needed. Instead of paying monthly, we wanted to pay for a year, since it is less admin. That was not an immediate option, but we contacted HOA Ally and they approved it and even gave us a discount. Review Source RB Richard B. President Non-Profit Organization Management Used the software for: 1-2 years ### "Simple solution for self managed HOAs" September 1, 2019 5.0 The association that I am president of is for a set of vacation condos. Many owners are not physically present at their units. I needed a means for efficient communication and sharing of general information. Pros We are a small, self managed HOA. I was looking for a solution for our members to be able to communicate with one another, share key documents, etc. This worked out perfect! It is extremely easy to get set up originally and very low overhead to maintain ... perfect for our self managed HOA. The file sharing is fast uploads and downloads. The basic communication templates work well for owners to reach board members. Cons I had a few quirks with the email reflectors ... especially if I try to use the email aliases from my own email tool (required if you want to do anything fancy with your email like attachments). It would be nice to have the ability to put together a survey and have the results gathered by HOA Ally. For instance, we were bringing a chimney sweep in to service the units and I wanted the ability to ask which units wanted in. Using the tools provided, I was not able to have their results come back to me or be aggregated in some place on HOA Ally and many owners ended up getting spammed every time someone responded to the original request. Also, a couple of units have been sold since we are with HOA Ally. Realtors have asked for access to our governing documents. The only way that I have found so far to make this work is to create an account for the realtor as a renter of the unit they were trying to purchase. Not sure if there is a better way to do this. Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing HOA Ally It seemed like the right solution for our small, self managed association. Review Source JL John L. Bon Vivant Nanotechnology Used the software for: 6-12 months ### "Great for free; several rough edges" August 9, 2019 3.0 Some in the association are particularly reluctant to take on new technologies. Many of the residents and owners, however, have expressed gratitude for the new service. Sadly, we are not using all of CondoAlly’s most interesting features, such as assessment payment tracking. Pros Very responsive customer support. Special email addresses, vendors list, and maintenance logs are useful. Calendar with reminders is also useful to announce potentially-disruptive service work. Beyond-great value for $0. Cons The UI has rough edges at different screen sizes. The committees features are well-intentioned, but don’t offer effective collaboration tooling (task tracking is especially lacking). Documents mechanism is a bit clunky. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Ally Free. Open source. Review Source DS Don S. Board Member - Treasurer Real Estate Used the software for: Less than 6 months ### "Great Functionality, Flexibility, and Value" August 16, 2019 5.0 Although we have yet to publish our site and have owners start using it (HOA board issues), as treasurer, I have been using Condo Ally to record dues payments since the beginning of the year, and we are currently building our document library, establishing vendor data, etc. We are committed to Condo Ally and did quite a bit of evaluation. We kept coming back to this one. Pros Intuitive, easy to learn and set up. Surprising number of features and functionality. Not fancy, but for what we need - the basics - it's excellent. Seems like it was developed by people who actually know what is needed by a HOA. Also document library - powerful and simple to use. One of the best things so far is the ability to make changes. Very easy to do at our end. Some systems we evaluated were very limiting in the changes they allowed users to make without some support involvement. Cons Only real issue I have is the inability to set up automatic recurring payments. Of course, I'd like to see lower transaction costs for online payments, but I realize these are 3rd party payment processor issues. I'd love to see a little more bookkeeping capability, but I can't really complain about much with this platform. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/)[HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Ally Condo Ally had more of what we need for the cost (hard to beat $0), and was simpler, made more sense, and was more flexible than the others. Other packages had maybe better accounting, lower cost payment processing, or more functionality, but we kept coming back to this package because it satisfied our more of our requirements for the cost than any of the others, and in many cases, was easier to use. The support has also been exemplary. Haven't had to use them for support, but for questions during the evaluation, they were outstanding. Review Source VR Verified Reviewer Secretary Financial Services Used the software for: Less than 6 months ### "Condo Ally is a God-send to Condo Associations " January 8, 2021 5.0 It has been positive from day one. From getting into the software to working with the team to get improvements it has been a dream. For our association, it has really changed the way we do business. We didn't have a website to be able to share things and this one is so intuitive that we all just love it! Pros It is so easy to use from the very beginning to regular updates that we do. The set up was amazingly easy. I love that we can store all of our files for the board and the homeowners to get to ANYWHERE they are on whatever device they have. It has made communicating with our homeowners so easy. We have been using it for 4 months now and have 2/3s of our homeowners that have used it which is a testament to the ease of use. Cons There have been little things that I thought could be made better. When I have shared these ideas with \[SENSITIVE CONTENT HIDDEN\], he is quick to let me know what would be good for everyone else and implements those changes. I would like to see a little more speed when uploading files. Review Source VR Verified Reviewer Sr. Channel Solutions Engineer Computer & Network Security Used the software for: 6-12 months ### "Just what our HOA needed!" September 28, 2018 5.0 I had not selected HOA Ally personally, but after doing a search for alternatives and getting more involved with the capabilities and staff behind the scenes, I have no doubt that HOA Ally is the best choice! Pros The price can't be beat! Our association while needing to manage expenses also has a need to manage the collection of dues, share documents, communicate with the home owners/renters and allow for the managing board to pass on information to incoming members. With HOA Ally, we have been able to accomplish all of these tasks with easy of use! I have interacted with support and development for HOA on a number of occasions and found both to be very attentive and interested in all of my feedback. Looking forward to their continued services! Cons It would be nice to have an expansion on the calendaring capability. We would leverage multiple calendars (community events, Scheduled Maintenance and a private to the managing board for recurring activities). Review Source Dale J. President Real Estate Used the software for: Less than 6 months ### "Condo Management - Best Site to start ..." September 25, 2018 5.0 Customer service was excellent. Each question was answered quickly and honestly. Pros Price was exceptional. It is free. Document management, the requirement that drove us to look for a website, is exceptionally easy to set-up, manage and make available to owners. Cons Extensions are impossible. For example, we needed to add Amenity Booking and Project Status reporting. Review Source Angela H. Technology Contractor Non-Profit Organization Management Used the software for: Less than 6 months ### "Best option for communities!" February 6, 2019 5.0 It's almost too good to be true. It's a free way for us to easily communicate with our residents and for residents to communicate with each other. And for people who don't like their info known, it's easy for their info to be masked, but still be able to contact them. Rep is so responsive and helpful. He must be sitting at his computer all the time. His responses are so quick and so helpful. I can't say enough about how painless and easy setup has been. Pros So easy to use, very clear and quick. Very intuitive and easy to maneuver. No advertisements. Cons I haven't found anything! So far there's absolutely nothing to add here. Review Source Lindsey L. HOA President Management Consulting Used the software for: 2+ years ### "One Stop Shop for all Basic HOA Management needs" October 2, 2018 4.0 Great to help with our basic needs (monthly payments only) Pros Great for our small HOA - easy to track payments Cons inability to intelligently recognize non recurring payments as monthly dues, communication thread Review Source VR Verified Reviewer Accountant / Payroll Administrator Construction Used the software for: 6-12 months ### "HOA Ally Review" October 2, 2018 4.0 I like that it works to keep everything visible to the group. and has some security files for board use only. Pros Stores what I want and fairly comprehensive. Works for what we want. Cons I found it frustrating that some of the pdf files created became corrupt, and I had to repeat the process several times to get a readable file. Review Source RB Richard B. Homeowner Real Estate Used the software for: Less than 6 months ### "Great Free Software for HoA " February 7, 2019 4.0 I set up a website for our small HoA of 41 homes. I am working with the board of directors to adopt the site for our community. The site is very simple but appears to do every must have requirement. Pros Simple to use. Right price. Seems to do everything a small HoA needs to connect their community and manage the HoA Cons You can't modify the site very much but it seems to provide all of the must haves. Review Source CD Christine D. HOA Board Member Facilities Services Used the software for: 6-12 months ### "HOA Ally-Great Resource" August 29, 2019 4.0 We are very happy with HOA Ally overall. We will be considering using the paid version for assessment collections in the future. Pros We needed a way to facilitate two way communication between our newly formed board and homeowners. We wanted all meeting notes, budgets, upcoming events etc to be visible and easily accessed by all. We love the upload folders options and Calendar. Cons It would be best if Homeowners could create their own logins. For security purposes, administrators could provide a code giving them access. It is demanding for larger communities to have to enter needed sign up info for each household. Opening folders and readily seeing information can be confusing. When you click on a folder, you must scroll down to see it’s contents. I thought the folder links were not working at first. Would be best if once folder clicked, it scrolls down automatically for you or opens the contents to a new page. Reason for choosing HOA Ally We liked the layout and free version for initial use, with option to expand to paid versions once familiar with the site. Review Source LU Lindsey U. HOA Secretary Real Estate Used the software for: 6-12 months ### "Easy, practical, inexpensive, and well-supported" August 8, 2019 5.0 We are particularly happy to have this software to keep our members informed of happenings in our HOA. They also have quick access to our legal documents and to our officers for questions. Pros I found the software easy to use. All of my questions were answered quickly and professionally by the software provider. Once it was set up for our HOA, we've had no problems or complaints. We are looking forward to using it even more in the future. I also like the added feature of having the local news on the first page, particularly for those who are not in the area full time. Cons There is nothing I dislike about the software. It serves our purposes beautifully. Reason for choosing HOA Ally The features, ease of use, and the price fit all of our requirements. Review Source VR Virginia R. Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of Condo Ally" September 24, 2018 5.0 Pros Have been using this portal at our condo for almost a year and a half. Very easy to use, great tech support, helps to bring the community together. Cons Can be a problem for some individuals to bully other residents and overly express negativity. Review Source CB Chuck B. Treasurer Real Estate Used the software for: 2+ years ### "Use of condo alley software" August 22, 2019 5.0 Serving on the board of directors with the need for this financial and management information at least monthly and at certain times of the year to prepare budgets and determine our progress against annual goals Pros Central storage area for information: essential information for financial and operational management: neighborhood news Cons Information it provides needs to. Be updated monthly: but then that is likely the quickest information is available Reason for choosing HOA Ally Our property manager did the selection and pays for its use. We pay as part of our management fee. Review Source SK Susan K. Secretary/Treasurer Individual & Family Services Used the software for: 2+ years ### "Powdermill " August 15, 2019 5.0 Very good Pros All documents can be stored on this site Cons Don’t have any problems Software is very user friendly Reason for choosing HOA Ally Wasn’t any other alternatives Review Source PD Paul D. Manager Real Estate Used the software for: Less than 6 months ### "Ease of Use and Configure - Intuitive Design - No Development Experience Required " June 16, 2019 5.0 I tried several HOA solutions and HOA Ally was by far the easiest to use and set up. Their support team is friendly, knowledgable and responsive. No training is needed to learn HOA Ally and you don't need to be an IT person or developer to make changes. Everything is point and click. My goal was to find a solution that I would feel comfortable turning over to a non-technical Board of Directors to maintain, to be able to quickly demo the solution at an HOA meeting, and for members to have good experience to increase adoption. HOA Ally meets these needs while fostering communication throughout the community and in various teams and committees. Pros \-Ease of Use -Responsive Support -Simple Payment Gateway Setup -Forums, Polls, News Dashboard -Minimal Lead Time to Production -Reliable Cons I wish that I could have signed up earlier, but unfortunately, HOA Ally was not taking on new associations. Review Source AG Allan G. board member Real Estate Used the software for: 2+ years ### "900 Ainslie Condo Assocm HOA Ally review" February 6, 2019 5.0 Good experience communicating separately with condo unit owner- occupants, renters, absentee owners, and all of the above together, depending upon the matter needed to be communicated. Pros All condo related by-laws, docs, general building information, local sources, and more are all on one site. Cons The following message appears at the end of every message and accumulates with every additional message onto a message string. Very annoying! : "If you're receiving too many e-mails or you feel the group e-mail system is being misused, let us know by clicking here:" Review Source HM Herb M. President Information Services Used the software for: 2+ years ### "Condo ally review " October 2, 2018 5.0 I needed a way to be more organized with managing reports and communications with our small 3 unit self-managed Condo Association; Condo Ally provided me with all the tools I needed to be more organized. Pros Versatility of the app that allows it to be of use to condo associations large or small. It provided me with the ability to be more organized with managing our small condo association. Cons I can’t say I have any negatives about the app. For my purposes as the President of a 3 unit self-managed Condo Association it has provided more than I needed. Review Source VR Verified Reviewer Strategic Planning, Web/Internet, Event & Small Business Design, Management & Consulting Accounting Used the software for: Less than 6 months ### "a good homeowner association portal" October 6, 2018 4.0 able to create a portal all homeowners can view to see the minutes, documents, pay dues, etc. Pros ease of use, functionality such as ability to host documents for all to view, ability for residents to pay online Cons no ability to create and send invoices, yeta Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "Great HOA Management software " September 28, 2018 5.0 The HOA board for the HOA that I am managing decided on a different software suite, so my experience is limited to the trial period. Pros The website that is available to the HOA Cons The lack of accounting software to be included. Review Source VR Verified Reviewer Coordinator of Math Center Higher Education Used the software for: Less than 6 months ### "Awesome tool for HOA's" September 26, 2018 5.0 My experience with HOA Ally has been outstanding. We had been looking for a simple app that allows us to share documents and news with residents of the HOA. This tool was super easy to set up and feedback from residents has been very positive. Pros Very updated look and feel. GPS aware to where units are located. Customer support is excellent and interface is easy for non-expert computer users to figure out. Cons I wish that there was a way to have more than one telephone number (e.g. home and cell) per resident. Review Source LB Larry B. HOA President Law Enforcement Used the software for: Less than 6 months ### "Complete Novice at both being an HOA President and user of this software" July 8, 2018 5.0 Pros The price (free), and inclusion of all functions that I require is a very import plus. Contact with support is fantastic Cons None yet but not having experience in the HOA is also figured into this. I just have to tinker with the software and trust I get help. Review Source SL Stephen L. .Net Software Engineer Insurance Used the software for: 2+ years ### "Sacramento Ave HOA Condo Ally Review" September 25, 2018 5.0 We needed a place to keep our associations documentation and a secure place for owners to get contact information. Pros Ease of use, and well supported features allow our HOA to maintain its independence without sacrificing quality control. Cons Logging in for first time users always seemed to be somewhat of a pain. Review Source KL Kris L. Secretary of the Association Civic & Social Organization Used the software for: 2+ years ### "JUST WHAT WE NEEDED" September 28, 2018 5.0 Pros I like the price first of all. The software gave us just the features we were looking for. When I wanted a changed, I communicated and got a quick response. And then the change was made. Cons No dislikes of any features or usage of this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.