# Hibu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hibu the right Social Media Monitoring solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207701/Hibu/reviews --- Hibu 4.1 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Hibu Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews BF Bonnie F Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Our experience in revising the website was top notch.“ December 10, 2025 BB Brandon B OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “On top of that they sell low quality websites that are cheap and put together using AI.“ February 6, 2026 MW Maddy W Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I am blown away by how many Google reviews Tucson Sports Recovery has gotten since starting with Hibu; before Hibu I had to pull my clients' teeth to get them to leave a review!“ February 15, 2024 MJ Monique J DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance.“ February 26, 2026 GD George D OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I can easily respond to customer reviews in one place and the impact is across the other platforms“ January 9, 2024 BB Brandon B OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Do not use company, they use deceptive practices and lie to you in order to make sales.“ February 6, 2026 AG Ashley G Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “We stay for the customer service and take their word for it that we are benefiting from the service. “ January 2, 2024 MJ Monique J DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “I was told the issue would be escalated and corrected, but it never was.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julie B. CEO Entertainment Used the software for: 1-2 years ### "Hibu Improved Our Online Presence" January 11, 2024 5.0 Pros Hibu's "Listings Management" tool allows me to easily update my company contact info, hours of operation and important information with a few clicks and that seamlessly updates all over the internet (google, yelp, random sites). Real time review notifications are also extremely helpful. I no longer have to physically monitor the internet searching for company reviews. When a guest posts a review I immediately receive an email and text so that I can respond in real time. Cons I'm pleased with 100% of the functions of Hibu that my business uses. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. EL Edwin L. President Retail Used the software for: 6-12 months ### "Working with Hibu & \[sensitive content hidden\]" April 24, 2025 5.0 We love working with \[sensitive content hidden\]e & Hibu they have helped our business grow with the wbsite they have out together for us Pros Wonderful to work with \[sensitive content hidden\], she has been helpful & our business has grown Cons Nothing we are extremely happy with working \[sensitive content hidden\] & Hibu We would recommend them to anyone Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Wasn't doing anything for our website & & our business is better for it! Review Source Response from Hibu May 1, 2025 hank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. MJ Monique J. Director Child Day Care Services Used the software for: 6-12 months ### "I wish I never chose this company for marketing" February 26, 2026 1.0 My experience working with Hibu was extremely disappointing and ultimately a waste of my time, money, and effort. I was initially contacted and encouraged to switch from my existing website to one they would provide, which was presented to me as a free, optimized solution that would improve my business visibility. However, after signing, I later learned from another representative that I was actually being charged for the website in addition to the marketing service all along. Throughout our agreement, I raised repeated concerns that my business was being advertised in the wrong city. Despite paying monthly, my concerns went unanswered, and when leads did come in, potential customers believed my business was located in the incorrect location listed in the ads. As a result, I did not gain any new clients from the service I was paying for. After four months, I requested to end the agreement. Although multiple representatives acknowledged that the ads were running in the wrong area, each person passed responsibility to someone else and claimed they didn’t understand how the mistake happened. I was told the issue would be escalated and corrected, but it never was. Instead, billing continued and payment was still demanded, with little interest shown in actually resolving the problem or providing satisfactory service. Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance. Overall, my experience was frustrating, misleading, and unproductive. Pros In person assigned sales rep unfortunately this didn’t help because he only emailed supposed results a few times a month. When I sent him messages asking him to correct errors I often didn’t receive a response. Cons Seemed more interested in locking into a contract and receiving payment than producing results and being accurate in their marketing for the company. Review Source BB Brandon B. Owner Food & Beverages Used the software for: Less than 6 months ### "WARNING!!! DO NOT USE HIBU UNDER ANY CIRCUMSTANCES" February 6, 2026 1.0 It is horrible dealing with them. They will charge you no matter how their services perform and tgeir "Expertise" is in high volume sales. Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Pros Nothing, they lie from the first time you are speaking to them. They promise you a competetive website and leave you holding the trash they created. Cons Everything! Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Review Source Response from Hibu February 13, 2026 Brandon, I’m sorry that you’ve been experiencing some issues with your Hibu program. Thank you again for your feedback and please let me know if there’s anything else we can do for you or your business. BF Bonnie F. Office Manager Construction Used the software for: 6-12 months ### "Great service" December 10, 2025 5.0 Our experience in revising the website was top notch. Hibu worked directly with us to get the style and feel that we are looking for. Edits are simple to make and take place very quickly. Pros Very user friendly, staff is excellent and very responsive. We work with Shannon and she has been an excellent resource Cons A little pricey but overall we are satisfied with the services that we receive. I really don't have any complaints. We would just like it if it was a little more cost effective. Review Source Response from Hibu December 15, 2025 We’re thrilled you’ve had a positive experience! Thank you so much for sharing your Hibu review. Have a great day! MC Matt C. VP Consumer Services Used the software for: 2+ years ### "honest review of Hibu" October 11, 2024 1.0 It is almost hard to descibe in words how bad my experience with Hibu has been. They do not follow through with promises, they don't know what they're doing, although they will claim they're "experts" in marketing. I wasted so much of my hard-earned money on their gimics. To top it all off, when I called to cancel my services, they said I didn't give them enough notice and charged me for another month. I highly recommend you choose ANYONE but this poor excuse for a company. Pros Our service from the rep we initially signed up with, briefly Cons marketing strategy, claims they were experts in my field, constantly asking to spend more money Review Source Response from Hibu November 1, 2024 Your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@hibu.com with the information below: "Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) PH Patina H. Wedding and events coordinator Marketing and Advertising Used the software for: 1-2 years ### "The easy way to use the application" December 10, 2025 5.0 I love the program. It allows me to connect with the client and put a package together for them that suits their needs. Pros I like the fact that it includes telephone numbers and emails so that I might be able to reach out to them to better put a package together. I love the fact that I can call them. Cons I really can't think of anything that I don't like about the application if I had one thing to say is make the comment filled a little bit longer. Review Source Response from Hibu December 15, 2025 Thanks for the awesome Hibu review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. CB Christina B. Attorney Judiciary Used the software for: 1-2 years ### "Review of HIBU" December 10, 2025 5.0 Pros Ease of submitting information has always been great- my contact person is always readily available to help with any issues. Cons navigating the website was more difficult than I felt that it should have been, but it, was overall, a fine experience. Review Source Response from Hibu December 15, 2025 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’s needs. DL Darlene L. Owner Construction Used the software for: 2+ years ### "Satisfied Client" December 10, 2024 5.0 It's working now. I fell like it's too corporate sometimes. Pros My relationship with \[sensitive content hidden\] . She is thorough and eager to assist me. Cons If I loose my rep. I don't like reestablishing trust. Review Source Response from Hibu December 26, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! Angel S. Owner Construction Used the software for: 2+ years ### "Please turn to a local digital marketing company. HIBU IS FRAUD!" July 12, 2022 1.0 please run away!!! run away please. I am an honest hard working business owner, and this is my best advice, run away and look for someone else. preferably local. Pros nothing. they built me a website and put a wrong dead number and refused to correct it for almost 2 months. I pay 3,000 a month for this garbage? Cons They put the wrong number on my website and made it to where customers could not call me, I informed them immediately DAY ONE, it took them 2 months to fix..... I pay 3,000 a month for this and im in a contract. this is illegal. Review Source JP Jeffrey P. Owner Retail Used the software for: 2+ years ### "I don't trust it." May 30, 2024 3.0 Started great. Then content pressure to pay more. Pros It seemed exciting and affordable years ago. Cons Confusing. Plus I always asking to know how to change my website on my own. Plus, gotten too expensive with little result. Review Source Response from Hibu June 4, 2024 We value your input and appreciate you giving us a chance to respond. Please send us an email at cs.escalations@hibu.com with "Capterra concern” in the subject line and your business name and/or account number in the body so we can talk about next steps. RD Rebecca D. Owner massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Hibu is Great!" January 11, 2024 5.0 My experience with Hibu has been superb. I am not tech savvy at all, but they have made our business pop with it's online presence, and we are constantly getting compliments. The price is extremely affordable for our small business. Pros Hibu fixed my website problems. The cost was very affordable. They have our company listed very high in visability and reviews. I've always had great customer support. Since our business reviews, website and internet accessibility is incredibly important to businesses today I highly recommend them. I had another company prior to and had a very hard time with them. Once I switched to Hibu I've never regretted a dollar spent! We get compliments on our online presence constantly from our customers! Cons I have nothing to complain about with Hibu. I have been with them over 7 years and I wouldn't want anyone else. Review Source Response from Hibu March 21, 2024 Thanks for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. CM Christopher M. Owner Retail Used the software for: 1-2 years ### "Expected More" January 13, 2024 2.0 Really good service. Expansive for a small store. Pros Easy to use. Our Rep was fantastic. Lots of data to work with Cons Under performed in getting this store to the next level. Review Source Response from Hibu March 21, 2024 Your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@hibu.com with the information below: “Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) JL Jason L. Owner Construction Used the software for: 2+ years ### "Value for growth" January 18, 2024 5.0 Pros Hibu has been a major catalyst for growing our business. Our call volume, website visits, and overall sales have continued to grow since utilizing Hibu. Our rep \[sensitive content hidden\] has been remarkable with leading the way with our advertising. Cons We wish we would have listened to \[sensitive content hidden\] sooner about signing on. Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! CO Christian O. Owner Furniture Used the software for: 1-2 years ### "We love Hibu!" January 11, 2024 5.0 I have loved using it for my business and will continue to! Pros I love how user-friendly Hibu is to use. I can easily check and change things on my website daily, and receive instant help if I need it or have questions. Cons I do not have any negative comments at this time. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! MW MICHELE W. Owner Food & Beverages Used the software for: 2+ years ### "What am I actually paying for?" January 18, 2024 3.0 It's a joke, the few times in the last 8 years I have needed their support I never get answers, I have to call my rep to have him get some action. Instagram hasn't been connected in over 4 years, I can't do it, they evidently can't do it. I pay Go Daddy for the domain every few years, I don't even know what they do for $225 a month. That's over $21,000 in the past 8 years. In fact this last October I don't even think I got the annual renewal phone call which is all I ever get. If I had time to actually look for something else I would change. Pros My sales person. The monthly reports are helpful Cons Price The time it takes to update Updates not done. Zero customer service Reason for choosing Hibu Brian Coombe is very good as a sales person. I had him when he was with yellow book. Review Source Response from Hibu March 21, 2024 Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@hibu.com with the information below: “Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) MD Martin D. Owner Retail Used the software for: 2+ years ### "Customer service " January 2, 2024 4.0 Its been fairly a positive one usuall i can get in touch with someone Pros My rep is very good and responsive at all times Cons Getting pricey am nor getting my monthly return for what I spend Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! SP Sarah P. Owner Hospital & Health Care Used the software for: 1-2 years ### "Small Business" January 2, 2024 5.0 I am happy with everything overall and think it is the number one marketing need for my company. Pros The traffic it drives to my store, the access to a marketing manager for feedback and help. Cons I like most things. Sometimes it is hard to understand what I am seeing on the dashboard. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. MW Maddy W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "\[sensitive content hidden\] and Hibu have put Tucson Sports Recovery on the map!" February 15, 2024 5.0 Pros I am thrilled with my decision to work with \[sensitive content hidden\] and Hibu! \[sensitive content hidden\] helped every step of the way through the transition and the results were almost immediate. I am blown away by how many Google reviews Tucson Sports Recovery has gotten since starting with Hibu; before Hibu I had to pull my clients' teeth to get them to leave a review! We are so happy with their services that we even upgraded our package to include the website. Enlisting Hibu's help is a no-brainer - take my word for it. Thank you \[sensitive content hidden\] and Hibu! Cons The thing I liked least about Hibu was I wasn't sure who to go to with certain questions. Was I supposed to email my Account representative who sold me the product, the person who helped set up my listing and dashboard, or the customer service number at the top of the Hibu dashboard? Having a a clear pipeline to get my questions to the right personnel would have been helpful. Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! TH Tammy H. Director of Nursing Medical Practice Used the software for: 2+ years ### "Hibu is great" January 8, 2024 5.0 Pros Very easy to work with our account executive and website building team. Customer service was used once and they were incredible nice and fixed the problem while I was on the phone with them. Cons It took a couple of times to get the colors for the website right. What I envisioned and what we had weren't the same, but after speaking with the designer again, it was completed perfectly. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! SK Steven K. Electrician Construction Used the software for: 2+ years ### "Everything you need to grow your small business" January 2, 2024 5.0 Pros Hibu makes it easy to login and make my own changes to my website and they are there if I need any help. There is a dashboard where I can see exactly how things are doing and what my online traffic looks like. Cons So far I really don't have any complaints about hibu service. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. JH Joseph H. Attorney Law Practice Used the software for: 2+ years ### "Great Service" January 3, 2024 5.0 Overall, I am very pleased with the work that Hibu has done for my company. Pros Hibu helped fix my website and get all my social media ads set up. They continue to monitor them and keep things current. Very turn-key. Cons There isn't much I don't like. It did take a while for the advertising to pay off, but that is the nature of advertising. It isn't the fault of Hibu or anyone else. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. JS James S. Owner Consumer Services Used the software for: 2+ years ### "Satisfied Customer" January 10, 2024 5.0 My Rep \[sensitive content hidden\]. has been great. Delivered results as promised. Well satisfied. Pros My customer rep., \[sensitive content hidden\] delivered results plus more as promised. Cons Minimum 6 month subscription for the social media advertising. My business has a short selling 3 month selling season. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. WS Walt S. CEO Automotive Used the software for: Less than 6 months ### "Great tool for growing your business!" November 1, 2022 5.0 The people are great and everything has been great so far. We have received over 50 reviews in the last couple months Pros The format of their website for tracking your results and sending out review requests is very nice. Very easy to navigate through and use. I love how I can easily edit my website. Cons n/a so far. I'm pretty happy with everything up to this point but I'm still learning the system. Review Source TH Teresa H. Owner Retail Used the software for: 1-2 years ### "Use of Hibu" November 7, 2022 5.0 Pros Tracking of where calls come from and the ads that pop up on interenet Cons Frequent emails about calls but like the recordings Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.