# Hibu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hibu the right Campaign Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207701/Hibu/reviews --- Hibu 3.9 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hibu Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews TB Taylor B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to.“ May 9, 2026 MS Michael S OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! “ May 29, 2026 BF Bonnie F Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Our experience in revising the website was top notch.“ December 10, 2025 TB Taylor B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They don’t allow you to directly review them on their site or on Google because their reputation is terrible.“ May 9, 2026 MW Maddy W Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I am blown away by how many Google reviews Tucson Sports Recovery has gotten since starting with Hibu; before Hibu I had to pull my clients' teeth to get them to leave a review!“ February 15, 2024 BB Brandon B OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “On top of that they sell low quality websites that are cheap and put together using AI.“ February 6, 2026 GD George D OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I can easily respond to customer reviews in one place and the impact is across the other platforms“ January 9, 2024 MJ Monique J DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julie B. CEO Entertainment Used the software for: 1-2 years ### "Hibu Improved Our Online Presence" January 11, 2024 5.0 Pros 's "Listings Management" tool allows me to easily update my company contact info, hours of operation and important information with a few clicks and that seamlessly updates all over the internet (google, yelp, random sites). Real time review notifications are also extremely helpful. I no longer have to physically monitor the internet searching for company reviews. When a guest posts a review I immediately receive an email and text so that I can respond in real time. Cons I'm pleased with 100% of the functions of that my business uses. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. EL Edwin L. President Retail Used the software for: 6-12 months ### "Working with Hibu & \[sensitive content hidden\]" April 24, 2025 5.0 We love working with \[sensitive content hidden\]e & they have helped our business grow with the wbsite they have out together for us Pros Wonderful to work with \[sensitive content hidden\], she has been helpful & our business has grown Cons Nothing we are extremely happy with working \[sensitive content hidden\] & We would recommend them to anyone Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Wasn't doing anything for our website & & our business is better for it! Review Source Response from Hibu May 1, 2025 hank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. MS Michael S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Just want your money" May 29, 2026 1.0 Horrible unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Pros Horrible customer service unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Cons They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! They don’t listen and just want your money !!! Horrible!!! Switched from [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) We are switching back asap!!! Incompetent horrible customer service they don’t listen to anyone Review Source TB Taylor B. Owner Hospitality Used the software for: 2+ years ### "Scam Artists Official " May 9, 2026 1.0 has a great sales pitch and horrible execution. They train their employees to stay uneducated. I have a background in digital marketing and pay per click and they set us up with a 30 dollar a day max campaign in an industry that spends 30 dollars a click. They lied to my ca e about their experience within the industry and beat practices and too. Our money and ran. My rep was an incredible rep ten years ago. She seems to be more interested in a comfortable salary and bonus structure than having a commitment to local businesses. So sad the way that these companies think they can continue to get away with these type of relationships when digital Marketing is going to be all but taken over by AI in the next five years. They’ll be out of business in ten years. Guaranteed. Pros Ease of use of platform. I have nothing else to say. They’ve invested in a bunch of shiny platform modules that do nothing for the average business owner. It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to. Google dashboard or anything of actual use. This company suuuuuuuuuuucks. Cons Commitment to service and transparency from sales reps and strategists alike. Unresponsive KY reps. I worked for for a short amount of time. They experience incredibly high turnover and they blast their new employees through training that doesn’t even give them an opportunity to consider if they’re a good match for the role. This company wants people to go are ready to scam small businesses. They have about a 50/50 shot at producing leads for a company and they bank on that business model and have no conscience of the customers they burn. They don’t allow you to directly review them on their site or on Google because their reputation is terrible. Chat GPT breaks them down as a poor provider. These guys have been through tons of corporate acquisitions and they gaslight the absolute shit out of people on digital strategy. I would be somberassed to still be working at this company. Their reps and their strategy in itself, are terrible. Review Source BF Bonnie F. Office Manager Construction Used the software for: 6-12 months ### "Great service" December 10, 2025 5.0 Our experience in revising the website was top notch. worked directly with us to get the style and feel that we are looking for. Edits are simple to make and take place very quickly. Pros Very user friendly, staff is excellent and very responsive. We work with Shannon and she has been an excellent resource Cons A little pricey but overall we are satisfied with the services that we receive. I really don't have any complaints. We would just like it if it was a little more cost effective. Review Source Response from Hibu December 15, 2025 We’re thrilled you’ve had a positive experience! Thank you so much for sharing your Hibu review. Have a great day! MJ Monique J. Director Child Day Care Services Used the software for: 6-12 months ### "I wish I never chose this company for marketing" February 26, 2026 1.0 My experience working with was extremely disappointing and ultimately a waste of my time, money, and effort. I was initially contacted and encouraged to switch from my existing website to one they would provide, which was presented to me as a free, optimized solution that would improve my business visibility. However, after signing, I later learned from another representative that I was actually being charged for the website in addition to the marketing service all along. Throughout our agreement, I raised repeated concerns that my business was being advertised in the wrong city. Despite paying monthly, my concerns went unanswered, and when leads did come in, potential customers believed my business was located in the incorrect location listed in the ads. As a result, I did not gain any new clients from the service I was paying for. After four months, I requested to end the agreement. Although multiple representatives acknowledged that the ads were running in the wrong area, each person passed responsibility to someone else and claimed they didn’t understand how the mistake happened. I was told the issue would be escalated and corrected, but it never was. Instead, billing continued and payment was still demanded, with little interest shown in actually resolving the problem or providing satisfactory service. Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance. Overall, my experience was frustrating, misleading, and unproductive. Pros In person assigned sales rep unfortunately this didn’t help because he only emailed supposed results a few times a month. When I sent him messages asking him to correct errors I often didn’t receive a response. Cons Seemed more interested in locking into a contract and receiving payment than producing results and being accurate in their marketing for the company. Review Source STEVE A. Owner Wholesale Used the software for: Less than 6 months ### "Hibu not professional. All they know how to do is collect money" April 29, 2026 1.0 Collected money to do absolutely nothing. I had reviews website. They put it on Facebook didn't do anything. All I got was Spam calls complained they never responded to any complaints. Did not do anything to repair anything and would not let me cancel. I had to block them from my credit card. Finally to stop them from taking the money they did absolutely nothing. They're very good at trying to collect money though I got to tell you. Pros The worst digital marketing company on the planet all they did was collect money and they never responded to any complaints. Could not cancel the service and they just ripped me off $8 $900 a month for nothing zero not one phone call. Everything was spam. Nothing was ever done to fix anything after 3 or 4 months of taking my money. That's all they know. How to do is collect money. They do nothing. Cons Norhing, was done. They offered Facebook did nothing SEO. Nothing all we ever got was spam calls. Complaints had reviews on the site. Everything was done on my end. They did absolutely nothing to help my business. Not one thing, not one phone call. Review Source PH Patina H. Wedding and events coordinator Marketing and Advertising Used the software for: 1-2 years ### "The easy way to use the application" December 10, 2025 5.0 I love the program. It allows me to connect with the client and put a package together for them that suits their needs. Pros I like the fact that it includes telephone numbers and emails so that I might be able to reach out to them to better put a package together. I love the fact that I can call them. Cons I really can't think of anything that I don't like about the application if I had one thing to say is make the comment filled a little bit longer. Review Source Response from Hibu December 15, 2025 Thanks for the awesome Hibu review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. CB Christina B. Attorney Judiciary Used the software for: 1-2 years ### "Review of HIBU" December 10, 2025 5.0 Pros Ease of submitting information has always been great- my contact person is always readily available to help with any issues. Cons navigating the website was more difficult than I felt that it should have been, but it, was overall, a fine experience. Review Source Response from Hibu December 15, 2025 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’s needs. BB Brandon B. Owner Food & Beverages Used the software for: Less than 6 months ### "WARNING!!! DO NOT USE HIBU UNDER ANY CIRCUMSTANCES" February 6, 2026 1.0 It is horrible dealing with them. They will charge you no matter how their services perform and tgeir "Expertise" is in high volume sales. Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Pros Nothing, they lie from the first time you are speaking to them. They promise you a competetive website and leave you holding the trash they created. Cons Everything! Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Review Source Response from Hibu February 13, 2026 Brandon, I’m sorry that you’ve been experiencing some issues with your Hibu program. Thank you again for your feedback and please let me know if there’s anything else we can do for you or your business. BS Bill S. Owner Construction Used the software for: 2+ years ### "Review 11-7-2024" November 9, 2024 4.0 Overall experience was good, last meeting with new rep Nick was outstanding and we need to stay on that path. Rep was engaged and knew his job. Pricing is still a little high compared to other companies. Pros Professional design of website, we get great compliments on it all the time. Last rep Nick is showing he knows what he is doing Cons Previous rep could have been more engaged Review Source Response from Hibu November 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. TR Tom R. Owner Arts and Crafts Used the software for: Less than 6 months ### "Scam job it generated absolutely no business" June 21, 2024 1.0 , is it totally worthless company it has generated absolutely no business at all. I would not recommend this company unless you want to waste money. Pros Made a lot of promises but delivered none. The experience was very bitter. Cons What I liked least about was the customer service. They kept passing me off from one agent to another without any of them answering my question. Reason for choosing Hibu A friend recommended it But the real problem is, they were supposed to generate a business Facebook page which they never did so therefore, I canceled the contract Review Source Response from Hibu June 28, 2024 Tom, your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@hibu.com with the information below: "Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) AL Ashley L. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Was expecting more" January 8, 2024 3.0 Pros The initial set up was good and things seemed to be going well, then the communications slowed, then stopped, then requests for changes went ignored, ended up having to do it myself and then cost was increased. Cons Felt that once the honeymoon stage was over we had no support. Looking for something more cost effective and better response times. Review Source Response from Hibu March 21, 2024 We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with “Capterra concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right. GD George D. Owner Automotive Used the software for: 2+ years ### "HIBU has helped us grow" January 9, 2024 4.0 Pros Our rep at , \[sensitive content hidden\] has been a good and present partner in finding the best target areas to help our business grow at amazing levels. I can email \[sensitive content hidden\] and within a few hours or less than 1 day the changes we request are put in place. I can easily log into the administration portal and update the website with anything we want to change. I can easily respond to customer reviews in one place and the impact is across the other platforms Cons Sometimes I feel that we are driving the direction of marketing and I would prefer I was being led with great ideas on where/what/how to increase market penetration. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. DS Don S. Owner Retail Used the software for: Less than 6 months ### "Low quality for a high price" February 6, 2024 2.0 The biggest thing I have a problem with is that I gave them a few months of paying more than almost any other SEO service that I could find and had to spend many hours and phone calls correcting mistakes I did not ask for a refund but for my service to be canceled and they are holding me to the rest of the "contract" and I just need to deal with them being poor quality. This is the reason they make people sign the 6 month minimum agreement because they would not keep you as a customer otherwise. Pros Most of the staff are nice including the rep assigned to me. Cons Very poor SEO content on the website like a child wrote it. When I asked for revisions which is an option they give then they just did not ad the content at all in those sections. Extra symbols added into social media posts making it look like either AI did it or they just did not pay attention while typing. They choose the easier keywords that sound good for your business and then brag about how much they are ranking them up. ( I was not opposed to starting with easier keywords but if you are going to brag at least pick the hard ones). Messed up my business listings that they put out to supposedly 50+ sites. I had to correct the hours of operation three times last time not even showing me as open. Also they send you review cards that have your customer do a review that only goes to so it does not actually help you get reviews in places that matter. I wish I read the negative reviews on this site first because it seems that other people had the same issues. Review Source Response from Hibu March 21, 2024 We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with “Capterra concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right. DC Daylyn C. Manager Warehousing Used the software for: 2+ years ### "Satisfied customer" January 18, 2024 5.0 Great, no complaints. Again, \[sensitive content hidden\] has been great and made our experience smooth and easy with the company. Pros I normally deal with \[sensitive content hidden\], she is great and is always checking to make sure we are good to go. Any updates I might have for the website she gets on it right away. Cons I do not have any complaints, price has stayed fairly reasonable and not increased a ton which is nice. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. PM Pam M. General Manager Entertainment Used the software for: 2+ years ### "Local and Great to work with" April 19, 2024 5.0 Pros I love the fact they are local and I get to speak to my sales rep in person. They are always around and having the advantages of a big company when it comes to platforms and support is great and at the same time the local feeling of a smaller company Cons I do not really have any con's at this time Review Source Response from Hibu May 15, 2024 Thanks so much! We love hearing from our clients. DT Dave T. Executive Director Education Management Used the software for: 2+ years ### "EXCELLENT customer service and products" January 8, 2024 5.0 10 out of 10. always great service and the products help run our business Pros prompt service and quick responses. best products in the industry Cons nothing really to say. ive dealt with for 10 years and love it Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! JM James M. CEO Retail Used the software for: 2+ years ### "Satisfied with results" January 2, 2024 5.0 The experience is simple and fast. We get responses quickly and have a great relationship with our rep. Pros Our representative, \[sensitive content hidden\], is totally responsive and reactive to any issues we may have. He meets with us regularly to review our needs and adapts the products to suit our seasonal business. Cons None. Im very satisfied with the results we get from Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. AG Ashley G. Office Manager Construction Used the software for: 2+ years ### "Great Customer Service " January 2, 2024 5.0 We stay for the customer service and take their word for it that we are benefiting from the service. Every company needs a website, and handles everything we need to have one. Pros We love our representative. We have had great customer service when upgrading or downgrading our services. They do their best to explain the differences in the packages and what it all means. Since no one in our company knows much about tech or advertising, the guidance is essential. Cons It is expensive. We have been told by numerous sources that we could get something similar for much less cost. Since we do not know that much about the services, and since we enjoy our representative, we choose to stay with . Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! AG Apul G. President Construction Used the software for: 2+ years ### "I do not have to do anything" November 10, 2022 5.0 It helped us to increase our visibility Pros \[SENSITIVE CONTENT\] and her team does everything for me. That is the best part I like about this. Cons Anything I want it to get done I just called \[SENSITIVE CONTENT\] Reason for choosing Hibu I have very good referral about Review Source RW Ross W. Office Manager Environmental Services Used the software for: 1-2 years ### "Great Service Overall" May 22, 2023 5.0 Very good experience, it has been much more user friendly than other services we have used in the past. Pros The most beneficial part of the service for myself and the team in general is the ability to track leads and go back and listen to phone calls. As a whole the amount of analytics makes it easy to track the progress we are making in overall visibility Cons As a whole there is not much to complain about. All of the information and analytics are a nice tool, but it would be nice if there was a way to condense it down to make it slightly more digestible. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! JH Joseph H. Attorney Law Practice Used the software for: 2+ years ### "Great Service" January 3, 2024 5.0 Overall, I am very pleased with the work that has done for my company. Pros helped fix my website and get all my social media ads set up. They continue to monitor them and keep things current. Very turn-key. Cons There isn't much I don't like. It did take a while for the advertising to pay off, but that is the nature of advertising. It isn't the fault of or anyone else. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. JS James S. Owner Consumer Services Used the software for: 2+ years ### "Satisfied Customer" January 10, 2024 5.0 My Rep \[sensitive content hidden\]. has been great. Delivered results as promised. Well satisfied. Pros My customer rep., \[sensitive content hidden\] delivered results plus more as promised. Cons Minimum 6 month subscription for the social media advertising. My business has a short selling 3 month selling season. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. WS Walt S. CEO Automotive Used the software for: Less than 6 months ### "Great tool for growing your business!" November 1, 2022 5.0 The people are great and everything has been great so far. We have received over 50 reviews in the last couple months Pros The format of their website for tracking your results and sending out review requests is very nice. Very easy to navigate through and use. I love how I can easily edit my website. Cons n/a so far. I'm pretty happy with everything up to this point but I'm still learning the system. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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