--- title: "Hibu Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hibu the right Reputation Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/207701/Hibu/reviews/" page_type: "reviews" language: "en" --- Hibu 4 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 29th, 2026 # Reviews of Hibu Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews TB Taylor B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to.“ May 9, 2026 MS Michael S OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! “ May 29, 2026 Kim S Marketing ConsultantUtilities, 11 - 50 employeesUsed the software for: Less than 6 months. “Hibu has been a great partner for website creation.“ July 14, 2026 TB Taylor B OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They don’t allow you to directly review them on their site or on Google because their reputation is terrible.“ May 9, 2026 Kim S Marketing ConsultantUtilities, 11 - 50 employeesUsed the software for: Less than 6 months. “Great partner and have enjoyed the interactions with the people.“ July 14, 2026 BB Brandon B OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “On top of that they sell low quality websites that are cheap and put together using AI.“ February 6, 2026 BF Bonnie F Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Our experience in revising the website was top notch.“ December 10, 2025 MJ Monique J DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance.“ February 26, 2026 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kim S. Marketing Consultant Utilities Used the software for: Less than 6 months ### "Great partners" July 14, 2026 5.0 Great partner and have enjoyed the interactions with the people. They are fast, reliable and willing to help in all circumstances. Pros Hibu has been a great partner for website creation. Our site traffic has significantly increased and the overall structure of the platform has been fairly easy to navigate. We like the customization that has gone into things and it has helped aid in the content creation for our social media management. Cons There's always a slight learning curve when using a new platform, but overall it has been a smooth process. I don't have any real complaints with our interactions. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wanted something more professional and was looking for full service hosting and analytical support. Review Source Response from Hibu July 15, 2026 Thank you for taking the time to share your feedback! It's great to know that your website is helping drive increased traffic and that the platform's customization and social media tools have supported your business goals. We appreciate your partnership and are grateful for the opportunity to work with you. We're especially pleased that our team's responsiveness and commitment to service have made such a positive impression! EL Edwin L. President Retail Used the software for: 6-12 months ### "Working with Hibu & \[sensitive content hidden\]" April 24, 2025 5.0 We love working with \[sensitive content hidden\]e & Hibu they have helped our business grow with the wbsite they have out together for us Pros Wonderful to work with \[sensitive content hidden\], she has been helpful & our business has grown Cons Nothing we are extremely happy with working \[sensitive content hidden\] & Hibu We would recommend them to anyone Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Wasn't doing anything for our website & & our business is better for it! Review Source Response from Hibu May 1, 2025 hank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. MS Michael S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Just want your money" May 29, 2026 1.0 Horrible unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Pros Horrible customer service unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Cons They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! They don’t listen and just want your money !!! Horrible!!! Switched from [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) We are switching back asap!!! Incompetent horrible customer service they don’t listen to anyone Review Source Response from Hibu June 17, 2026 Hi, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’d like the opportunity to review your concerns further. Please email us at websites@hibu.com and include the following so we can assist: 1) “cancellation concerns” in the subject line 2) Your business name and/or Hibu account number 3) A brief description of the issue (you’re welcome to include the same review) EB Erika B. Sales Service Administrative Assistant Consumer Services Used the software for: 2+ years ### "Top Notch Service" July 9, 2026 5.0 Pros We at Total Comfort are extremely pleased with Hibu. The creation and maintenance of our website has been top notch. If we have any issues, they are quick to respond and extremley helpful. Hibu has also helped increase our online presence by helping us get better Google reviews and helped bring our rating from a 3.7 to a 4.6! Thank you Hibu Team! Cons I don't have anything bad to say. Review Source Response from Hibu July 13, 2026 Thanks so much for the kind words! We're thrilled to hear you've had a great experience with the website and our team. It's especially exciting to see your Google rating grow from 3.7 to 4.6. We appreciate your partnership and look forward to continuing to support Total Comfort's success! BF Bonnie F. Office Manager Construction Used the software for: 6-12 months ### "Great service" December 10, 2025 5.0 Our experience in revising the website was top notch. Hibu worked directly with us to get the style and feel that we are looking for. Edits are simple to make and take place very quickly. Pros Very user friendly, staff is excellent and very responsive. We work with Shannon and she has been an excellent resource Cons A little pricey but overall we are satisfied with the services that we receive. I really don't have any complaints. We would just like it if it was a little more cost effective. Review Source Response from Hibu December 15, 2025 We’re thrilled you’ve had a positive experience! Thank you so much for sharing your Hibu review. Have a great day! TB Taylor B. Owner Hospitality Used the software for: 2+ years ### "Scam Artists Official " May 9, 2026 1.0 Hibu has a great sales pitch and horrible execution. They train their employees to stay uneducated. I have a background in digital marketing and pay per click and they set us up with a 30 dollar a day max campaign in an industry that spends 30 dollars a click. They lied to my ca e about their experience within the industry and beat practices and too. Our money and ran. My rep was an incredible rep ten years ago. She seems to be more interested in a comfortable salary and bonus structure than having a commitment to local businesses. So sad the way that these companies think they can continue to get away with these type of relationships when digital Marketing is going to be all but taken over by AI in the next five years. They’ll be out of business in ten years. Guaranteed. Pros Ease of use of platform. I have nothing else to say. They’ve invested in a bunch of shiny platform modules that do nothing for the average business owner. It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to. Google dashboard or anything of actual use. This company suuuuuuuuuuucks. Cons Commitment to service and transparency from sales reps and strategists alike. Unresponsive KY reps. I worked for Hibu for a short amount of time. They experience incredibly high turnover and they blast their new employees through training that doesn’t even give them an opportunity to consider if they’re a good match for the role. This company wants people to go are ready to scam small businesses. They have about a 50/50 shot at producing leads for a company and they bank on that business model and have no conscience of the customers they burn. They don’t allow you to directly review them on their site or on Google because their reputation is terrible. Chat GPT breaks them down as a poor provider. These guys have been through tons of corporate acquisitions and they gaslight the absolute shit out of people on digital strategy. I would be somberassed to still be working at this company. Their reps and their strategy in itself, are terrible. Review Source Response from Hibu June 17, 2026 Thank you for your feedback. We’d like to better understand the specifics of your experience so we can review your concerns appropriately. Please email us at websites@hibu.com with your business name and/or Hibu account number, along with a brief description of your concerns, and our team will take a closer look. MJ Monique J. Director Child Day Care Services Used the software for: 6-12 months ### "I wish I never chose this company for marketing" February 26, 2026 1.0 My experience working with Hibu was extremely disappointing and ultimately a waste of my time, money, and effort. I was initially contacted and encouraged to switch from my existing website to one they would provide, which was presented to me as a free, optimized solution that would improve my business visibility. However, after signing, I later learned from another representative that I was actually being charged for the website in addition to the marketing service all along. Throughout our agreement, I raised repeated concerns that my business was being advertised in the wrong city. Despite paying monthly, my concerns went unanswered, and when leads did come in, potential customers believed my business was located in the incorrect location listed in the ads. As a result, I did not gain any new clients from the service I was paying for. After four months, I requested to end the agreement. Although multiple representatives acknowledged that the ads were running in the wrong area, each person passed responsibility to someone else and claimed they didn’t understand how the mistake happened. I was told the issue would be escalated and corrected, but it never was. Instead, billing continued and payment was still demanded, with little interest shown in actually resolving the problem or providing satisfactory service. Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance. Overall, my experience was frustrating, misleading, and unproductive. Pros In person assigned sales rep unfortunately this didn’t help because he only emailed supposed results a few times a month. When I sent him messages asking him to correct errors I often didn’t receive a response. Cons Seemed more interested in locking into a contract and receiving payment than producing results and being accurate in their marketing for the company. Review Source STEVE A. Owner Wholesale Used the software for: Less than 6 months ### "Hibu not professional. All they know how to do is collect money" April 29, 2026 1.0 Collected money to do absolutely nothing. I had reviews website. They put it on Facebook didn't do anything. All I got was Spam calls complained they never responded to any complaints. Did not do anything to repair anything and would not let me cancel. I had to block them from my credit card. Finally to stop them from taking the money they did absolutely nothing. They're very good at trying to collect money though I got to tell you. Pros The worst digital marketing company on the planet all they did was collect money and they never responded to any complaints. Could not cancel the service and they just ripped me off $8 $900 a month for nothing zero not one phone call. Everything was spam. Nothing was ever done to fix anything after 3 or 4 months of taking my money. That's all they know. How to do is collect money. They do nothing. Cons Norhing, was done. They offered Facebook did nothing SEO. Nothing all we ever got was spam calls. Complaints had reviews on the site. Everything was done on my end. They did absolutely nothing to help my business. Not one thing, not one phone call. Review Source PH Patina H. Wedding and events coordinator Marketing and Advertising Used the software for: 1-2 years ### "The easy way to use the application" December 10, 2025 5.0 I love the program. It allows me to connect with the client and put a package together for them that suits their needs. Pros I like the fact that it includes telephone numbers and emails so that I might be able to reach out to them to better put a package together. I love the fact that I can call them. Cons I really can't think of anything that I don't like about the application if I had one thing to say is make the comment filled a little bit longer. Review Source Response from Hibu December 15, 2025 Thanks for the awesome Hibu review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. CB Christina B. Attorney Judiciary Used the software for: 1-2 years ### "Review of HIBU" December 10, 2025 5.0 Pros Ease of submitting information has always been great- my contact person is always readily available to help with any issues. Cons navigating the website was more difficult than I felt that it should have been, but it, was overall, a fine experience. Review Source Response from Hibu December 15, 2025 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’s needs. JL Joseph L. CEO Marketing and Advertising Used the software for: 6-12 months ### "Results are all that Matter!" December 18, 2024 4.0 \[sensitive content hidden\]l our Hibu rep. was awesome and very helpful. Pros Hibu produced leads for us. Its always important to make sure that you receive results from your spend. Cons Cost is always a factor, spending money to make money doesn't always happen. Review Source Response from Hibu January 8, 2025 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! JC JIM C. Butcher Food Production Used the software for: 6-12 months ### "support for website and other listings" August 8, 2024 5.0 ive needed to talk to support a few times, they were so helpful! \[sensitive content hidden\] is awesome! Pros all in one place to manage all our listings Cons nothing yet, everybody has been so helpful Review Source Response from Hibu August 22, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. cK clint K. Sales Construction Used the software for: 2+ years ### "Great web service" January 11, 2024 5.0 Very painless initial web setup. I told the designers what I wanted and they did the rest. Completely knocked it out of the park. Great people. Pros Hibu has taken our website to new levels. We have had a few snags and they were more than helpful with our needs. Our website has had numerous compliments from customers. They like the ease of use, and the detail. Cons Not loving the aspect of the review system. It used to let me send reviews from the dashboard. but now I have to use my phone. Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! RI Ray I. President Events Services Used the software for: 6-12 months ### "THe only good thing about Hibu is my Sales and Service representative" November 1, 2022 3.0 I wouldn't wish it on anyone. My sales and service man is a rock star who ends up having to do the work of the back office. Pros have to think about that... Cons There is always a problem. The ad department that runs the ads is horrible at copy. They take forever to get back to me or my sales person. They put a series of call forwards on a couple of my numbers and there was a 30+ second delay on the phone to ring in our location and we lost hundreds of calls and they never made up for our revenues lost. The company is very expensive and are hard to get the back office people to respond to my sales rep or me. They kept changing the verbiage in my website without having a clear understanding of what we do. I had to go inn and re-edit all of the copy on every page of the site. They disconnected me from my Google Analytics and still have not installed the Google update to get it fixed. Review Source TR Tom R. Owner Arts and Crafts Used the software for: Less than 6 months ### "Scam job it generated absolutely no business" June 21, 2024 1.0 Hibu, is it totally worthless company it has generated absolutely no business at all. I would not recommend this company unless you want to waste money. Pros Hibu Made a lot of promises but delivered none. The experience was very bitter. Cons What I liked least about HIBU was the customer service. They kept passing me off from one agent to another without any of them answering my question. Reason for choosing Hibu A friend recommended it But the real problem is, they were supposed to generate a business Facebook page which they never did so therefore, I canceled the contract Review Source Response from Hibu June 28, 2024 Tom, your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@hibu.com with the information below: "Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) FA Frank A. Owner GM Information Technology and Services Used the software for: 2+ years ### "Hibu Review 2024" January 11, 2024 3.0 Hibu has been a good investment. It has helped us gain customers that trust us quicker than without Pros The review solicitation and posting process help us have a reference to point to Cons It takes time and effort to manage the product. There are a lot of moving parts and it has taken a while to incorporate it into our daily workflow Review Source Response from Hibu March 21, 2024 Thanks for your feedback! yE yonas E. Project Manager Program Development Used the software for: 2+ years ### "Hibu is great" January 2, 2024 5.0 My experience with Hibu has been awesome!!! Pros The interface is user friendly. The customer service is always helpful. For the services provided the price is inexpensive. Cons The user interface could be a little easier to use. Reason for choosing Hibu Price, product, and I support local businesses. Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! JJ Jodi J. Treasurer Education Management Used the software for: 2+ years ### "Good Value for the Money" January 3, 2024 5.0 Always have fast response to changes. Other people I got quote from, it was a cost each time we needed to update the web site. It works well for us. Pros We do continuing education and are all volunteers. I submit changes to the web site at least a couple of times a month. We have a page for members to get their continuing education materials, certificates and member listing. They can also pay for their meeting with PayPal. They did a good job on setting it up and using their artwork. When I have a change it is normally done by the next day at the latest. Cons I don't know how much exposure we get but we are a volunteer group and not a business so it works for us. We are getting people to look at the web site but I don't know if anyone searches on google if they would be directed to our site. But since we are volunteers it works for us. Review Source Response from Hibu March 21, 2024 Thanks for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. BB Blake B. Insurance Agency Owner Insurance Used the software for: 1-2 years ### "Service First" November 14, 2022 4.0 I like working with Hibu, I just feel like my ideas are more advanced than my abilities so it is hard for me to implement change. I could have provided local photos and I did provide a couple, but implementing video or other interactive options on the website aren't really anything I know about so it is hard to convey what I'm looking for to the service center. I don't currently have a rep, but when I did, he was always checking in and coming up with a new game plan to make sure I was satisfied, I just think for my budget, we weren't very successful. I don't want to quit too early, but it is a little expensive to pay every month without a return on that investment. Overall though, I like the work they have done on our website and getting our reviews to be way up, they have done an extraordinary job with that. Pros They are very willing to have open conversation and listen to what the business owner's goals and wants are from the program. The service team is also very helpful and quick to make requested changes. I feel like they work as a team to determine the best route to go for desired outcome. Cons I don't necessarily feel like my business is growing from my advertising spend from the budget I had set. I also think my website could be customized a little bit more so it isn't so generic with stock images, but they also made it clear I could provide my own images to help. There isn't really anything I've wanted to do on the website that they said is impossible to do. Review Source CH Carissa H. Legal Assistant Legal Services Used the software for: 2+ years ### "Designing website is extremely easy." November 11, 2022 5.0 In a digital world everyone needs a current website that gives a consumer all of the information they want to know at their fingertips. If you don't the consumer will move on to another that does give them that information. Being able to update the website quickly and easily is essential for this purpose. Pros I can make changes to our website easily myself. If there is deeper formatting that I am unsure of the service team is pleasant and always willing to help. Cons It would be nice if the layout for different devices would be able to have differences. If they can I am unaware of this feature. Reason for choosing Hibu We are always presented with offers for website management (and digital marketing). We review the information as this information is presented to us. Hibu has always provided the best product when compared. Review Source KM Kevin M. VP Retail Used the software for: 2+ years ### "Great production at a reasonable price point" January 2, 2024 4.0 Easy setup, easy to modify the website, social media ads are simple but effective. The website works excellent and we have had complements from our customers. Pros Cost was excellent compared to our alternatives, our sales rep is excellent at his follow up. Cons Billing methods are not very flexible as far as scheduling a payment date that works with our accounting. Reason for choosing Hibu Ease of use and sales rep was familiar with our business Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! KW Katie W. Dance instructor Recreational Facilities and Services Used the software for: 2+ years ### "Hibu does our website marketing" January 2, 2024 5.0 Pros Covers our needs thoroughly - helps us make content changes easily and quickly. Cons Can't think of a thing. They have been helpful and always follow through with finalizing our needs. Reason for choosing Hibu Reasonable pricing and very friendly/helpful staff who did NOT speak in abbreviations and jargon. Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! JH John H. President Medical Devices Used the software for: 2+ years ### "Hibu is great" November 7, 2022 5.0 I have had an excellent experience with Hibu for several years. Pros Hibu customer service is always helpful and "on top of it"!! Cons Nothing!! I am very pleased with the Hibu product. :) Review Source JL JANE L. President Financial Services Used the software for: 2+ years ### "Hibu User Jane" January 11, 2024 5.0 Been OK. Going to look at some new ideas that one of your reps called about. Pros Seeing what is going on with contacts., etc. Cons I have nothing to say that would be negative. Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! EF Eric F. Owner Welder Mining & Metals Used the software for: Less than 6 months ### "Great customer sourcing" January 2, 2024 5.0 Pros HIBU has changed the game for us as a small business. We get daily leads which turn into customers! We are lucky to have the right customers directed our way. Cons It’s all great! HIBU has exceeded our expectations. Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.