# Hibu Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hibu Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more. Source: https://www.capterra.com/p/207701/Hibu --- # Hibu Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hibu ## What is Hibu? Hibu’s social media management solution helps small and local businesses stay active, consistent, and visible across major social platforms. Hibu creates and publishes engaging, professionally written content designed to reflect each business’s brand and connect with local audiences. Social media efforts are coordinated with Hibu’s broader digital marketing strategy to support awareness, engagement, and lead generation. Hibu addresses common social media challenges such as inconsistent posting, lack of time or content ideas, low engagement, and difficulty maintaining a professional brand presence. With ongoing management and clear performance reporting, businesses can stay relevant without managing social media themselves. By simplifying social media and aligning it with business goals, Hibu helps businesses build relationships, strengthen brand trust, and remain top‑of‑mind with potential customers. ## What is Hibu used for? [Website Builder](https://www.capterra.com/website-builder-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[SEO](https://www.capterra.com/seo-software/) Recognitions Shortlist Overall rating Based on 80 user reviews Reviews sentiment Positive 71% Neutral 8% Negative 21% Starting price $449 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hibu alternatives Highest Rated [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (6,235)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (2,926)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207701/Hibu/alternatives/) ## FAQs about Hibu Overview ### What problems does Hibu solve? Hibu solves the challenge small businesses face when they lack in-house website, advertising, or digital marketing expertise. It helps owners, local retailers, and service businesses package the right services, manage website updates, get quick support, and make changes without wrestling with technical setup, confusing options, or slow vendor follow-through. Answer based on 28 reviews Overview ### Which roles and teams benefit most from Hibu? Hibu is most used by small-business owners, presidents, CEOs, and office managers who need to manage digital marketing without a large in-house team. Professional services leaders, including attorneys and agency owners, use it to improve local visibility, generate leads, and streamline advertising, website management, and customer outreach. Answer based on 80 reviews Overview ### What company size and industries is Hibu built for? Hibu serves local businesses in the United States, primarily small businesses, which make up 99% of reviewers, with Construction leading at 20%. It also sees use in Retail at 11% and Education Management at 4%, while midsize businesses represent just 1% of reviewers. Answer based on 80 reviews Features and Usability ### What are the key features of Hibu? Hibu includes core digital marketing features such as website management, lead generation, call tracking, review monitoring, and listings management. Differentiating capabilities include search marketing, social marketing, and marketing automation. Reviewers most often mention the website editor, dashboard reporting and analytics, review requests, and the ability to track calls and website traffic. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does Hibu integrate with? Hibu integrates with PayPal, QuickBooks Desktop, and Levitate. These integrations cover payment collection, accounting data, and client management or cross-selling workflows, giving Hibu connections to three third-party tools. Answer based on 3 reviews Getting Started and Support ### How responsive are Hibu sales representatives? Hibu delivers a mixed experience with sales representatives, ranging from attentive local support to poor follow-up after signup. Small business owners often value regular check-ins, in-person access, and quick updates, but many also describe turnover, inconsistent communication, unmet promises, and difficulty getting issues resolved once campaigns are underway. Answer based on 31 reviews Getting Started and Support ### What training and onboarding options does Hibu offer? Hibu provides documentation to help teams get started. Documentation gives users written reference material for reviewing setup steps, learning product features, and checking information as needed during onboarding and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Hibu offer, and how do users rate the experience? Hibu offers email/help desk, phone support, and chat. Users often describe support as helpful, responsive, and easy to work with, especially through account representatives and phone assistance. Some reviewers, however, report being transferred between agents, slow follow-through, unresolved issues, and frustration when promised fixes or updates did not happen. Answer based on 28 reviews Features and Usability ### How easy is it to manage a website with Hibu? Hibu makes website management fairly easy for many small businesses, with self-service edits, staff help, and a simple dashboard. Many users like being able to request updates quickly and handle listings in one place, while others find the interface confusing at first and criticize generic design, copy quality, and limited customization. Answer based on 20 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Management 2.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Pre-built Templates 3.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Review Monitoring 2.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Email Marketing 2.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Review Notification 2.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Notifies a business when a review is left Monitoring 1.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Hibu 27 features Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Manage various distribution channels, build relations with channel partners, and track their performance Initiate interactions with customers by proactively starting conversations or providing informational content Collaborate on creating a product by sharing and adjusting designs through a shared portal Send automated marketing emails based on user actions over a predetermined period Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Manage the process of attracting and converting business prospects into leads Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Adjust communications based on previous interactions or personal preferences Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Timed notification for any upcoming task, deadline, appointment, or activity Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Automatically calculate score after the assessment Track visibility and traffic from search engines Manage campaigns and track engagement for marketing efforts across social media channels Create, save, and re-purpose templates for emails, forms, etc. Monitor activity of individuals who visit your website using cookies Get Advice We can help you find the software with the features you need. Features 3.9 (80) 3.9 Based on 80 reviews ## Pricing Value for money 3.6 (76) [View pricing plan details](https://www.capterra.com/p/207701/Hibu/pricing/) Hibu One $449.00 Other,Per Month Value for money 3.6 (76) 3.6 Based on 76 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (77) 3.9 Based on 77 reviews ## User reviews Overall rating 3.9 Based on 80 reviews Filter by rating 5(49) 4(8) 3(6) 2(3) 1(14) Mentioned topic Sorted by most recent MS Michael S. Owner Health, Wellness and Fitness ### "Just want your money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2026 Horrible unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Pros Horrible customer service unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Cons They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! They don’t listen and just want your money !!! Horrible!!! Switched from [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) We are switching back asap!!! Incompetent horrible customer service they don’t listen to anyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Hi, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’d like the opportunity to review your concerns further. Please email us at websites@hibu.com and include the following so we can assist: 1) “cancellation concerns” in the subject line 2) Your business name and/or Hibu account number 3) A brief description of the issue (you’re welcome to include the same review) TB Taylor B. Owner Hospitality ### "Scam Artists Official " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2026 Hibu has a great sales pitch and horrible execution. They train their employees to stay uneducated. I have a background in digital marketing and pay per click and they set us up with a 30 dollar a day max campaign in an industry that spends 30 dollars a click. They lied to my ca e about their experience within the industry and beat practices and too. Our money and ran. My rep was an incredible rep ten years ago. She seems to be more interested in a comfortable salary and bonus structure than having a commitment to local businesses. So sad the way that these companies think they can continue to get away with these type of relationships when digital Marketing is going to be all but taken over by AI in the next five years. They’ll be out of business in ten years. Guaranteed. Pros Ease of use of platform. I have nothing else to say. They’ve invested in a bunch of shiny platform modules that do nothing for the average business owner. It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to. Google dashboard or anything of actual use. This company suuuuuuuuuuucks. Cons Commitment to service and transparency from sales reps and strategists alike. Unresponsive KY reps. I worked for Hibu for a short amount of time. They experience incredibly high turnover and they blast their new employees through training that doesn’t even give them an opportunity to consider if they’re a good match for the role. This company wants people to go are ready to scam small businesses. They have about a 50/50 shot at producing leads for a company and they bank on that business model and have no conscience of the customers they burn. They don’t allow you to directly review them on their site or on Google because their reputation is terrible. Chat GPT breaks them down as a poor provider. These guys have been through tons of corporate acquisitions and they gaslight the absolute shit out of people on digital strategy. I would be somberassed to still be working at this company. Their reps and their strategy in itself, are terrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Thank you for your feedback. We’d like to better understand the specifics of your experience so we can review your concerns appropriately. Please email us at websites@hibu.com with your business name and/or Hibu account number, along with a brief description of your concerns, and our team will take a closer look. STEVE A. Owner Wholesale ### "Hibu not professional. All they know how to do is collect money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 29, 2026 Collected money to do absolutely nothing. I had reviews website. They put it on Facebook didn't do anything. All I got was Spam calls complained they never responded to any complaints. Did not do anything to repair anything and would not let me cancel. I had to block them from my credit card. Finally to stop them from taking the money they did absolutely nothing. They're very good at trying to collect money though I got to tell you. Pros The worst digital marketing company on the planet all they did was collect money and they never responded to any complaints. Could not cancel the service and they just ripped me off $8 $900 a month for nothing zero not one phone call. Everything was spam. Nothing was ever done to fix anything after 3 or 4 months of taking my money. That's all they know. How to do is collect money. They do nothing. Cons Norhing, was done. They offered Facebook did nothing SEO. Nothing all we ever got was spam calls. Complaints had reviews on the site. Everything was done on my end. They did absolutely nothing to help my business. Not one thing, not one phone call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Monique J. Director Child Day Care Services ### "I wish I never chose this company for marketing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2026 My experience working with Hibu was extremely disappointing and ultimately a waste of my time, money, and effort. I was initially contacted and encouraged to switch from my existing website to one they would provide, which was presented to me as a free, optimized solution that would improve my business visibility. However, after signing, I later learned from another representative that I was actually being charged for the website in addition to the marketing service all along. Throughout our agreement, I raised repeated concerns that my business was being advertised in the wrong city. Despite paying monthly, my concerns went unanswered, and when leads did come in, potential customers believed my business was located in the incorrect location listed in the ads. As a result, I did not gain any new clients from the service I was paying for. After four months, I requested to end the agreement. Although multiple representatives acknowledged that the ads were running in the wrong area, each person passed responsibility to someone else and claimed they didn’t understand how the mistake happened. I was told the issue would be escalated and corrected, but it never was. Instead, billing continued and payment was still demanded, with little interest shown in actually resolving the problem or providing satisfactory service. Even my sales representative, \[sensitive content hidden\], contacted me stating he would help resolve the situation, but after that conversation I received no follow-up or assistance. Overall, my experience was frustrating, misleading, and unproductive. Pros In person assigned sales rep unfortunately this didn’t help because he only emailed supposed results a few times a month. When I sent him messages asking him to correct errors I often didn’t receive a response. Cons Seemed more interested in locking into a contract and receiving payment than producing results and being accurate in their marketing for the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brandon B. Owner Food & Beverages ### "WARNING!!! DO NOT USE HIBU UNDER ANY CIRCUMSTANCES" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 6, 2026 It is horrible dealing with them. They will charge you no matter how their services perform and tgeir "Expertise" is in high volume sales. Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Pros Nothing, they lie from the first time you are speaking to them. They promise you a competetive website and leave you holding the trash they created. Cons Everything! Do not use company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do not use them!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Brandon, I’m sorry that you’ve been experiencing some issues with your Hibu program. Thank you again for your feedback and please let me know if there’s anything else we can do for you or your business. BF Bonnie F. Office Manager Construction ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2025 Our experience in revising the website was top notch. Hibu worked directly with us to get the style and feel that we are looking for. Edits are simple to make and take place very quickly. Pros Very user friendly, staff is excellent and very responsive. We work with Shannon and she has been an excellent resource Cons A little pricey but overall we are satisfied with the services that we receive. I really don't have any complaints. We would just like it if it was a little more cost effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 We’re thrilled you’ve had a positive experience! Thank you so much for sharing your Hibu review. Have a great day! PH Patina H. Wedding and events coordinator Marketing and Advertising ### "The easy way to use the application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2025 I love the program. It allows me to connect with the client and put a package together for them that suits their needs. Pros I like the fact that it includes telephone numbers and emails so that I might be able to reach out to them to better put a package together. I love the fact that I can call them. Cons I really can't think of anything that I don't like about the application if I had one thing to say is make the comment filled a little bit longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 Thanks for the awesome Hibu review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future. CB Christina B. Attorney Judiciary ### "Review of HIBU" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 Pros Ease of submitting information has always been great- my contact person is always readily available to help with any issues. Cons navigating the website was more difficult than I felt that it should have been, but it, was overall, a fine experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2025 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’s needs. EL Edwin L. President Retail ### "Working with Hibu & \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 We love working with \[sensitive content hidden\]e & Hibu they have helped our business grow with the wbsite they have out together for us Pros Wonderful to work with \[sensitive content hidden\], she has been helpful & our business has grown Cons Nothing we are extremely happy with working \[sensitive content hidden\] & Hibu We would recommend them to anyone Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Wasn't doing anything for our website & & our business is better for it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2025 hank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. JS Jack S. President Construction ### "Happy customer " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 March 13, 2025 Pros \[sensitive content hidden\] (my rep)has been very attentive and has been doing a fantastic job listening to all of my needs. Cons The set up. It was a long dream out process Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2025 Thanks for the kind message! We appreciate it! [View all Reviews](https://www.capterra.com/p/207701/Hibu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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