--- title: "Hibu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hibu Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more." source_url: "https://www.capterra.com/p/207701/Hibu/" page_type: "product" language: "en" --- # Hibu Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hibu ## What is Hibu? Hibu’s social media management solution helps small and local businesses stay active, consistent, and visible across major social platforms. Hibu creates and publishes engaging, professionally written content designed to reflect each business’s brand and connect with local audiences. Social media efforts are coordinated with Hibu’s broader digital marketing strategy to support awareness, engagement, and lead generation. Hibu addresses common social media challenges such as inconsistent posting, lack of time or content ideas, low engagement, and difficulty maintaining a professional brand presence. With ongoing management and clear performance reporting, businesses can stay relevant without managing social media themselves. By simplifying social media and aligning it with business goals, Hibu helps businesses build relationships, strengthen brand trust, and remain top‑of‑mind with potential customers. ## What is Hibu used for? [Website Builder](https://www.capterra.com/website-builder-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[SEO](https://www.capterra.com/seo-software/) Recognitions Shortlist Overall rating Based on 88 user reviews Reviews sentiment Positive 74% Neutral 7% Negative 19% Starting price $449 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hibu alternatives Highest Rated [4.6 (6,093)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (6,251)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (2,325)](https://www.capterra.com/p/151962/SEMrush/reviews/) Starting price $139.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (713)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207701/Hibu/alternatives/) ## FAQs about Hibu Overview ### What problems does Hibu solve? Hibu solves the problem of small businesses lacking in-house website and digital marketing expertise by pairing them with hands-on reps who guide setup, package selection, upgrades, and site changes. Owners, local retailers, and service businesses benefit most by reducing technical confusion, speeding website updates, and getting responsive support when issues arise. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Hibu? Hibu is most used by small-business owners, presidents, CEOs, and office managers who need outsourced digital marketing support without building an in-house team. Professional service leaders, including attorneys and agency operators, use it to manage online presence, generate leads, improve local visibility, and keep customer inquiries flowing. Answer based on 82 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Hibu built for? Hibu serves local businesses across the United States, primarily small businesses at 99% of reviewers, with Construction leading at 20%. It also appears in Retail at 11% and Consumer Services at 5%, while midsize businesses represent just 1%, indicating a strong fit for local customer, client, and patient lead generation. Answer based on 82 reviews Features and Usability ### What are the key features of Hibu? Hibu includes core digital marketing features like website management, lead generation, call tracking, and reporting/analytics. Reviewers also often mention review monitoring and response management for handling customer feedback. Differentiating features include listings management, search marketing, social marketing, and ROI tracking through a central dashboard. Answer based on 31 reviews Integrations ### Which third-party tools and platforms does Hibu integrate with? Hibu integrates with 3 third-party tools: PayPal for payments, QuickBooks Desktop for pulling client demographic data, and Levitate for reviews, cross-selling, and client management. These integrations cover payment processing, accounting, and customer relationship workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Hibu offer? Hibu provides documentation for teams that need written reference material during setup and day-to-day use. This format supports self-paced review of product features, process steps, and common tasks without requiring live instruction or video-based training. Answer based on 2 reviews Getting Started and Support ### What customer support options does Hibu offer, and how do users rate the experience? Hibu offers email/help desk, phone support, and chat. Users often describe support as helpful, friendly, and quick to make changes, with strong guidance from reps and fast help by phone. Some reviewers report inconsistent follow-through, being passed between agents, slow updates, and unresolved billing or service issues. Answer based on 30 reviews Features and Usability ### How easy is it to manage a website with Hibu? Hibu makes website updates manageable for many small businesses, but the quality and flexibility of sites draw mixed feedback. Teams often like the self-service editor, quick change requests, and centralized dashboard, while others report generic designs, weak content, navigation learning curves, and occasional errors in listings, copy, or customization. Answer based on 20 reviews Sales representatives ### How good are Hibu sales reps and account managers? Hibu delivers mixed experiences with sales reps, offering attentive local support for some businesses but inconsistent follow-through for others. Small business owners often value responsive account managers, regular check-ins, and help with campaign changes, while others describe poor communication, turnover, unclear expectations, and difficulty getting issues resolved after signing. Answer based on 31 reviews ## Features AI summary Based on 9,378 Social Media Marketing reviews Capterra reviewers highlight these as the features buyers value most when choosing social media marketing software: - **Social Media Integration** (**51%** of reviewers rated this feature as critical) - **Social Promotion** (**43%**) - **Post Scheduling** (**44%**) Hibu includes **Post Scheduling**, which helps businesses plan and publish content more consistently across their social channels. However, it does not offer **Social Media Integration** or **Social Promotion**. Instead, it provides **Social Media Monitoring** (**39%**), giving teams a way to track brand activity and follow conversations online. Together, these features help businesses stay active on social platforms, keep posting on schedule, and monitor audience response more effectively. Social Media Integration 3.6 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Pre-built Templates 3.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Pre-defined templates within a library for common cases such as contracts, websites, emails, and more SEO Management 3.2 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content Campaign Management 2.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Email Marketing 2.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Review Monitoring 2.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Hibu 70 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Advertising Management: Manage advertising space and its sales within your network or publication - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Display Ad Management: Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scoring: Automatically calculate score after the assessment - Search Marketing: Track visibility and traffic from search engines - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Advertising: Create and manage advertising campaigns on social media networks - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Analytics: Track and analyze information regarding website visitors - Website Management: Built-in website builder or integration with third-party site - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies --- Get Advice We can help you find the software with the features you need. Features 4.0 (88) 4.0 Based on 88 reviews ## Pricing Value for money 3.7 (84) [View pricing plan details](https://www.capterra.com/p/207701/Hibu/pricing/) Hibu One $449.00 Other,Per Month Value for money 3.7 (84) 3.7 Based on 84 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (85) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (85) 4.0 Based on 85 reviews ## User reviews Overall rating 4.0 Based on 88 reviews Filter by rating 5(57) 4(8) 3(6) 2(3) 1(14) Mentioned topic Sorted by most recent SS Steve S. Owner Construction ### "\[sensitive content hidden\] is Aswesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 Excellent & Satisfied \[sensitive content hidden\] goes above and beyond for his clients. He listens carefully to your goals and provides clear options to help you achieve success. Since connecting with \[sensitive content hidden\] on Hibu, our client base has grown substantially. He is professional, engaging, and provides thorough answers to all inquiries with detailed and thoughtful responses. Thank you, \[sensitive content hidden\]! Cons I have had a consistently positive experience with Hibu and my representative. \[sensitive content hidden\] is excellent and has been incredibly helpful throughout the entire process, always providing clear guidance and prompt support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Thank you for sharing your feedback! We're delighted to hear that you've had such a positive experience and have seen meaningful growth in your client base. It's especially rewarding to know that the guidance, responsiveness, and dedication you received helped support your goals along the way. We truly appreciate your kind words and your confidence in our team. MR Michaela R. Office Manager Construction ### "Wonderful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Pros Working with \[sensitive content hidden\] with Hibu has been one of the best decisions we’ve made for our business. From the very first conversation, \[sensitive content hidden\] was professional, knowledgeable, and genuinely invested in helping us create a website that represented our company exactly the way we envisioned. Throughout the entire process, he was patient, responsive, and incredibly easy to work with. He took the time to explain everything clearly, answered every question we had, and offered valuable recommendations that made our website even better. His expertise and attention to detail gave us complete confidence that our business was in the right hands. What truly sets \[sensitive content hidden\] apart is that his commitment doesn’t stop once the website goes live. He continues to check in with our company to make sure everything is running smoothly, offers assistance whenever we need it, and genuinely cares about the success of our business. That level of customer service is rare and speaks volumes about his character and dedication to his clients. If you’re looking for someone who is knowledgeable, dependable, professional, and truly passionate about what he does, we cannot recommend \[sensitive content hidden\]highly enough. He exceeded every expectation we had, and we are incredibly grateful for the outstanding service and ongoing support he has provided. Thank you, \[sensitive content hidden\], for helping Cumberland Garage Doors establish a professional online presence and for continuing to be there long after the project was complete. We look forward to working with you for years to come! Cons Honestly there is nothing we have disliked about our experience with Hibu. Everything has been wonderful, and we have no complaints. \[sensitive content hidden\] has always been helpful, responsive, and great to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2026 Thank you for taking the time to share such thoughtful feedback! We're delighted to hear that your experience with Hibu has been such a positive one and that your website came together exactly as you envisioned. It's especially rewarding to know that the guidance, responsiveness, and ongoing support you received helped make the process smooth and enjoyable from start to finish. Providing that level of partnership is what we strive for, and we're grateful for your recommendation and the opportunity to be part of your online growth. Travis P. CFO Transportation/Trucking/Railroad ### "Gain marketing traction at a reasonable cost." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, I have been pleased at the traction of leads we have received. We have received a good bit of calls on our service side of the business. Pros Hibu was quick in the creation of our website. We quickly raised our internet visibility of our business which was proven through more leads than we have had in the past. Cons Limited options to modify the email flyer graphics. I wish when we create our email blast (which are very beneficial) we could have more flexibility in the graphics. There is also confusion on why the phone number is different than our normal number. This can almost make it look like Spam. Alternatives considered [Novo Solutions](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/) Reasons for choosing Hibu Cost was a big driver. Hibu was the lowest cost. Taking over the websites was also a plus (although it is a risk as if we leave Hibu, we lose our websites). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 18, 2026 Thank you for taking the time to share your experience. We're thrilled to hear that your website launch helped boost your online visibility and generate more leads for your business. We also appreciate your candid feedback regarding email flyer customization and phone number clarity. Input like yours helps us continue to improve, and we're grateful for the opportunity to be part of your marketing efforts. MF Melissa F. Owner Retail ### "Hibu's Top Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 My overall experience with Hibu has been very positive. The product is easy to use, and customer service has always been efficient, responsive, and helpful whenever I have needed assistance. Pros The product is very easy to use and navigate. I have been with Hibu for years and have always found the website tools simple and convenient to manage for my business. Cons I have been with Hibu for years and honestly have very few complaints. If I have ever had a question or concern, customer service has been helpful in getting it resolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2026 We're grateful to have earned your trust over the years. It's great to hear that you find our tools intuitive and that our team has been there when you needed support. Thank you for being a valued Hibu client, and we look forward to continuing to help your business thrive. JP Julie P. Franchise Business Owner Retail ### "Happy HIBU Client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Hibu is a little pricier than another company we were using for Google marketing, but it is worth the extra cost. Since using them, we are seeing increased traffic and bookings. The online management dashboard is also very helpful for seeing in real time where our activity is occurring and for viewing transcripts and recordings of our incoming calls. Pros Team responsiveness. I get replies the same or next business day. Also, super fast to adjust our marketing budget. The team gets that done typically on the same day. Cons Nothing so far! The services accurately reflect what we were told before starting, and we can see the benefits of using Hibu. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2026 It's rewarding to hear that you're seeing meaningful growth in both traffic and bookings. We're especially glad that our team's responsiveness and the visibility provided through the dashboard have helped you stay connected to your marketing performance. We appreciate your confidence in Hibu and are grateful for the opportunity to support your business. HS Harold S. Broker-Agent Insurance ### "A Positive Experience with Hibu" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Overall, our experience with Hibu has been positive. Their team has been helpful, responsive, and supportive in improving our online presence and marketing efforts. Pros Spiro Insurance Agency enjoys working with Hibu because they make digital marketing easier for our agency. Their team helps us strengthen our online presence, reach more potential clients, and keep our marketing working together across multiple platforms. We especially appreciate having a knowledgeable team we can turn to for guidance and support, allowing us to spend more time doing what we do best, helping our clients find the right insurance coverage at the best possible value. Cons Limited control – When an outside company manages your website, SEO, ads, or listings, you may have less direct control over changes and strategy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 14, 2026 We're pleased to hear that our team has helped make digital marketing easier and more effective for your agency. Having a trusted partner to provide guidance and support is something we strive for, and we're glad that collaboration has helped strengthen your online presence. Thank you for your partnership and for sharing your experience with Hibu. Kim S. Marketing Consultant Utilities ### "Great partners" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 Great partner and have enjoyed the interactions with the people. They are fast, reliable and willing to help in all circumstances. Pros Hibu has been a great partner for website creation. Our site traffic has significantly increased and the overall structure of the platform has been fairly easy to navigate. We like the customization that has gone into things and it has helped aid in the content creation for our social media management. Cons There's always a slight learning curve when using a new platform, but overall it has been a smooth process. I don't have any real complaints with our interactions. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wanted something more professional and was looking for full service hosting and analytical support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 15, 2026 Thank you for taking the time to share your feedback! It's great to know that your website is helping drive increased traffic and that the platform's customization and social media tools have supported your business goals. We appreciate your partnership and are grateful for the opportunity to work with you. We're especially pleased that our team's responsiveness and commitment to service have made such a positive impression! EB Erika B. Sales Service Administrative Assistant Consumer Services ### "Top Notch Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 9, 2026 Pros We at Total Comfort are extremely pleased with Hibu. The creation and maintenance of our website has been top notch. If we have any issues, they are quick to respond and extremley helpful. Hibu has also helped increase our online presence by helping us get better Google reviews and helped bring our rating from a 3.7 to a 4.6! Thank you Hibu Team! Cons I don't have anything bad to say. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 13, 2026 Thanks so much for the kind words! We're thrilled to hear you've had a great experience with the website and our team. It's especially exciting to see your Google rating grow from 3.7 to 4.6. We appreciate your partnership and look forward to continuing to support Total Comfort's success! MS Michael S. Owner Health, Wellness and Fitness ### "Just want your money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2026 Horrible unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Pros Horrible customer service unbelievable incompetence is thru the roof and they won’t listen at all just want to charge your credit card over and over and over again Cons They have been billing my credit card for 8months now and we are going to have to take them to court to get our money back as we have asked to cancel them every month now for 8months $1k a month it’s absolutely insane!!!! They don’t listen and just want your money !!! Horrible!!! Switched from [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) We are switching back asap!!! Incompetent horrible customer service they don’t listen to anyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Hi, we’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’d like the opportunity to review your concerns further. Please email us at websites@hibu.com and include the following so we can assist: 1) “cancellation concerns” in the subject line 2) Your business name and/or Hibu account number 3) A brief description of the issue (you’re welcome to include the same review) TB Taylor B. Owner Hospitality ### "Scam Artists Official " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2026 Hibu has a great sales pitch and horrible execution. They train their employees to stay uneducated. I have a background in digital marketing and pay per click and they set us up with a 30 dollar a day max campaign in an industry that spends 30 dollars a click. They lied to my ca e about their experience within the industry and beat practices and too. Our money and ran. My rep was an incredible rep ten years ago. She seems to be more interested in a comfortable salary and bonus structure than having a commitment to local businesses. So sad the way that these companies think they can continue to get away with these type of relationships when digital Marketing is going to be all but taken over by AI in the next five years. They’ll be out of business in ten years. Guaranteed. Pros Ease of use of platform. I have nothing else to say. They’ve invested in a bunch of shiny platform modules that do nothing for the average business owner. It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to. Google dashboard or anything of actual use. This company suuuuuuuuuuucks. Cons Commitment to service and transparency from sales reps and strategists alike. Unresponsive KY reps. I worked for Hibu for a short amount of time. They experience incredibly high turnover and they blast their new employees through training that doesn’t even give them an opportunity to consider if they’re a good match for the role. This company wants people to go are ready to scam small businesses. They have about a 50/50 shot at producing leads for a company and they bank on that business model and have no conscience of the customers they burn. They don’t allow you to directly review them on their site or on Google because their reputation is terrible. Chat GPT breaks them down as a poor provider. These guys have been through tons of corporate acquisitions and they gaslight the absolute shit out of people on digital strategy. I would be somberassed to still be working at this company. Their reps and their strategy in itself, are terrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Thank you for your feedback. We’d like to better understand the specifics of your experience so we can review your concerns appropriately. Please email us at websites@hibu.com with your business name and/or Hibu account number, along with a brief description of your concerns, and our team will take a closer look. [View all Reviews](https://www.capterra.com/p/207701/Hibu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Wix vs Hibu](https://www.capterra.com/compare/169007-207701/Wix-vs-Hibu) [Thryv vs Hibu](https://www.capterra.com/compare/156926-207701/Thryv-vs-Hibu)