# Page 3 | Hibu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hibu the right Social Media Monitoring solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207701/Hibu/reviews --- Hibu 4 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Page 3 - Reviews of Hibu ## Showing most helpful reviews Showing 51-75 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CO Christian O. Owner Furniture Used the software for: 1-2 years ### "We love Hibu!" January 11, 2024 5.0 I have loved using it for my business and will continue to! Pros I love how user-friendly Hibu is to use. I can easily check and change things on my website daily, and receive instant help if I need it or have questions. Cons I do not have any negative comments at this time. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! DC Daylyn C. Manager Warehousing Used the software for: 2+ years ### "Satisfied customer" January 18, 2024 5.0 Great, no complaints. Again, \[sensitive content hidden\] has been great and made our experience smooth and easy with the company. Pros I normally deal with \[sensitive content hidden\], she is great and is always checking to make sure we are good to go. Any updates I might have for the website she gets on it right away. Cons I do not have any complaints, price has stayed fairly reasonable and not increased a ton which is nice. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. MW MICHELE W. Owner Food & Beverages Used the software for: 2+ years ### "What am I actually paying for?" January 18, 2024 3.0 It's a joke, the few times in the last 8 years I have needed their support I never get answers, I have to call my rep to have him get some action. Instagram hasn't been connected in over 4 years, I can't do it, they evidently can't do it. I pay Go Daddy for the domain every few years, I don't even know what they do for $225 a month. That's over $21,000 in the past 8 years. In fact this last October I don't even think I got the annual renewal phone call which is all I ever get. If I had time to actually look for something else I would change. Pros My sales person. The monthly reports are helpful Cons Price The time it takes to update Updates not done. Zero customer service Reason for choosing Hibu Brian Coombe is very good as a sales person. I had him when he was with yellow book. Review Source Response from Hibu March 21, 2024 Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@hibu.com with the information below: “Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) PM Pam M. General Manager Entertainment Used the software for: 2+ years ### "Local and Great to work with" April 19, 2024 5.0 Pros I love the fact they are local and I get to speak to my sales rep in person. They are always around and having the advantages of a big company when it comes to platforms and support is great and at the same time the local feeling of a smaller company Cons I do not really have any con's at this time Review Source Response from Hibu May 15, 2024 Thanks so much! We love hearing from our clients. MD Martin D. Owner Retail Used the software for: 2+ years ### "Customer service " January 2, 2024 4.0 Its been fairly a positive one usuall i can get in touch with someone Pros My rep is very good and responsive at all times Cons Getting pricey am nor getting my monthly return for what I spend Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! DT Dave T. Executive Director Education Management Used the software for: 2+ years ### "EXCELLENT customer service and products" January 8, 2024 5.0 10 out of 10. always great service and the products help run our business Pros prompt service and quick responses. best products in the industry Cons nothing really to say. ive dealt with HIBU for 10 years and love it Review Source Response from Hibu March 21, 2024 Thanks for the kind message! We appreciate it! SP Sarah P. Owner Hospital & Health Care Used the software for: 1-2 years ### "Small Business" January 2, 2024 5.0 I am happy with everything overall and think it is the number one marketing need for my company. Pros The traffic it drives to my store, the access to a marketing manager for feedback and help. Cons I like most things. Sometimes it is hard to understand what I am seeing on the dashboard. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. JM James M. CEO Retail Used the software for: 2+ years ### "Satisfied with results" January 2, 2024 5.0 The experience is simple and fast. We get responses quickly and have a great relationship with our Hibu rep. Pros Our Hibu representative, \[sensitive content hidden\], is totally responsive and reactive to any issues we may have. He meets with us regularly to review our needs and adapts the products to suit our seasonal business. Cons None. Im very satisfied with the results we get from Hibu Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. MW Maddy W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "\[sensitive content hidden\] and Hibu have put Tucson Sports Recovery on the map!" February 15, 2024 5.0 Pros I am thrilled with my decision to work with \[sensitive content hidden\] and Hibu! \[sensitive content hidden\] helped every step of the way through the transition and the results were almost immediate. I am blown away by how many Google reviews Tucson Sports Recovery has gotten since starting with Hibu; before Hibu I had to pull my clients' teeth to get them to leave a review! We are so happy with their services that we even upgraded our package to include the website. Enlisting Hibu's help is a no-brainer - take my word for it. Thank you \[sensitive content hidden\] and Hibu! Cons The thing I liked least about Hibu was I wasn't sure who to go to with certain questions. Was I supposed to email my Account representative who sold me the product, the person who helped set up my listing and dashboard, or the customer service number at the top of the Hibu dashboard? Having a a clear pipeline to get my questions to the right personnel would have been helpful. Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! AG Ashley G. Office Manager Construction Used the software for: 2+ years ### "Great Customer Service " January 2, 2024 5.0 We stay for the customer service and take their word for it that we are benefiting from the service. Every company needs a website, and Hibu handles everything we need to have one. Pros We love our Hibu representative. We have had great customer service when upgrading or downgrading our services. They do their best to explain the differences in the packages and what it all means. Since no one in our company knows much about tech or advertising, the guidance is essential. Cons It is expensive. We have been told by numerous sources that we could get something similar for much less cost. Since we do not know that much about the services, and since we enjoy our representative, we choose to stay with Hibu. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! TH Tammy H. Director of Nursing Medical Practice Used the software for: 2+ years ### "Hibu is great" January 8, 2024 5.0 Pros Very easy to work with our account executive and website building team. Customer service was used once and they were incredible nice and fixed the problem while I was on the phone with them. Cons It took a couple of times to get the colors for the website right. What I envisioned and what we had weren't the same, but after speaking with the designer again, it was completed perfectly. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! AG Apul G. President Construction Used the software for: 2+ years ### "I do not have to do anything" November 10, 2022 5.0 It helped us to increase our visibility Pros \[SENSITIVE CONTENT\] and her team does everything for me. That is the best part I like about this. Cons Anything I want it to get done I just called \[SENSITIVE CONTENT\] Reason for choosing Hibu I have very good referral about hibu Review Source SK Steven K. Electrician Construction Used the software for: 2+ years ### "Everything you need to grow your small business" January 2, 2024 5.0 Pros Hibu makes it easy to login and make my own changes to my website and they are there if I need any help. There is a dashboard where I can see exactly how things are doing and what my online traffic looks like. Cons So far I really don't have any complaints about hibu service. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. BG Billy G. Owner Real Estate Used the software for: 1-2 years ### "Scared for new rep" January 8, 2024 5.0 Its good, Im scared with the turnover rate of employees locally Pros I have a local rep. She make appointments with me and does what I suggest. Cons Sometimes there are spelling issues, outdated ads Switched from [Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) I now manage my social media in house and didn't like the generic posts Hibu put out. Review Source Response from Hibu March 21, 2024 Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day! RW Ross W. Office Manager Environmental Services Used the software for: 1-2 years ### "Great Service Overall" May 22, 2023 5.0 Very good experience, it has been much more user friendly than other services we have used in the past. Pros The most beneficial part of the service for myself and the team in general is the ability to track leads and go back and listen to phone calls. As a whole the amount of analytics makes it easy to track the progress we are making in overall visibility Cons As a whole there is not much to complain about. All of the information and analytics are a nice tool, but it would be nice if there was a way to condense it down to make it slightly more digestible. Review Source Response from Hibu March 21, 2024 We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day! SM Susan M. Marketing and Advertising Coordinator Retail Used the software for: 2+ years ### "Talk about ease of use!" January 3, 2024 5.0 I can make changes to my website at 2:00 am, or request for their staff to complete the changes for me. Any time from anywhere. Pros I can easily have changes made to our website, or have the changes done for me. Cons There is nothing that I like the least about Hibu. They are prompt and reliable. Android phones dont work the best with the application though. Switched from [Monster+](https://www.capterra.com/p/48951/Monster-TMS/) Cost and convenience were the main reason for the switch. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. LH Luke H. Owner Facilities Services Used the software for: Less than 6 months ### "Biggest scam in the business " May 22, 2024 1.0 Pros They seem nice and wanting to work with you in the beginning Cons Stay far away. I started with HIbu just running our adds and saw a decrease in business and was spending more than I was running them on my own. I told myself it was just a slow time and things would come back around in the spring. When I did enter the time I am usually swamped with business I was still dead. I canceled (which is not convenient and you have to argue with them for 20 minutes before they will cancel your account) with hibu turned on my old adds spending less and 3x the amount of business I was doing. Then they have the audacity to try to get me to pay for an extra month after my cancellation. These people are the biggest scam I have ran into in business, if this review keeps even one person from using them then it is well worth the time typing this. Review Source Response from Hibu May 24, 2024 We’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@hibu.com with the information below: “Capterra concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left) JH Joseph H. Attorney Law Practice Used the software for: 2+ years ### "Great Service" January 3, 2024 5.0 Overall, I am very pleased with the work that Hibu has done for my company. Pros Hibu helped fix my website and get all my social media ads set up. They continue to monitor them and keep things current. Very turn-key. Cons There isn't much I don't like. It did take a while for the advertising to pay off, but that is the nature of advertising. It isn't the fault of Hibu or anyone else. Review Source Response from Hibu March 21, 2024 Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs. RC Rob C. President Maritime Used the software for: 1-2 years ### "Rep" November 7, 2022 5.0 Love it Pros My rep, \[SENSITIVE CONTENT\]. She is very helpful and goes above and beyond. Cons Don’t have any since they took out the hibu call when we answer phone. Review Source JS James S. Owner Consumer Services Used the software for: 2+ years ### "Satisfied Customer" January 10, 2024 5.0 My Rep \[sensitive content hidden\]. has been great. Delivered results as promised. Well satisfied. Pros My customer rep., \[sensitive content hidden\] delivered results plus more as promised. Cons Minimum 6 month subscription for the social media advertising. My business has a short selling 3 month selling season. Review Source Response from Hibu March 21, 2024 Thanks so much! We love hearing from our clients. AD Annemarie D. Owner Veterinary Used the software for: Less than 6 months ### "Thumbs sown" November 1, 2022 3.0 My overall experience was fair Pros I used hi boo for six months advertising marketing campaign Cons I used hi boo for six months advertising marketing campaign we had specific goals and objectives which we did not reach.I liked my sales person however the company itself did not perform as well as I would’ve liked. There was no to minimal growth in customer base.. Review Source WS Walt S. CEO Automotive Used the software for: Less than 6 months ### "Great tool for growing your business!" November 1, 2022 5.0 The people are great and everything has been great so far. We have received over 50 reviews in the last couple months Pros The format of their website for tracking your results and sending out review requests is very nice. Very easy to navigate through and use. I love how I can easily edit my website. Cons n/a so far. I'm pretty happy with everything up to this point but I'm still learning the system. Review Source April J. Multimedia Specialist Consumer Services Used the software for: 2+ years ### "Horrible Service" July 6, 2021 1.0 Would never ever use them again Pros Nothing it was awful, website had misspellings Cons Everything! Customer service was a joke, website was horrible, pictures were basic, words misspelled. Review Source DG Desiree G. Office Admin Construction Used the software for: 1-2 years ### "Digital Marketing made easy" November 14, 2022 5.0 Although the contracts are yearly and you are locked into decisions of those contracts, (even if previous employee signed), they are helpful and welcome any calls/emails. Pros We foster the benefits of them keeping us at lead of our competitors when it comes to search engine views. Cons No chance of knowing how we will do if/when we cancel. Will we fall off face of internet search? Hard to tell where our impressions and clicks come from exactly. Reason for choosing Hibu cheaper and already in place and working Review Source TH Teresa H. Owner Retail Used the software for: 1-2 years ### "Use of Hibu" November 7, 2022 5.0 Pros Tracking of where calls come from and the ads that pop up on interenet Cons Frequent emails about calls but like the recordings Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.