# MyQ X Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MyQ X the right Print Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/207724/MyQ/reviews

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MyQ X

4.7 (28)

[View alternatives](https://www.capterra.com/p/207724/MyQ/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 24th, 2026

# Reviews of MyQ X

Ease of use

4.9

Customer Service

4.6

## Showing most helpful reviews

Showing 1-25 of 28 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

alex S.  
Sen. Engineer  
Medical Practice  
Used the software for: 2+ years

### "MyQ will cut your costs for printing"

April 7, 2021

5.0

We really like that users have accsess only for their own documents when they print medical documents (they use passwords or IDcards, or via their mobile phones). I would especially like to note the support - they will always answer any questions that arise.

Pros

MyQ is the perfect software for managing of printing process. You always understand what is happening in general and on each MFP separately (cartridge, errors). We manage a fleet of multifunctional devices over 120 (Kyocera 3500, etc.) with MyQ very easy. Integration or upgrading wasn't difficult for our admin team.

Cons

You need to make up your mind and switch to this software.

Review Source

TÅ

Thomas Å.  
Product Business Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "A great print management solution."

June 22, 2022

5.0

It was easy to deploy and very positive feedback from the users.

Pros

Easy to customize, user friendly and lots of security features.

Cons

We can't use release all on some devices like small printers and select jobs on others as the same rule applies on all. The limitation is reported and will probably solved in a near future.

Alternatives considered

[PaperCut](https://www.capterra.com/p/133655/PaperCut/)

Review Source

NG

Normunds G.  
CEO  
Printing  
Used the software for: 2+ years

### "Best Print management solution"

June 21, 2022

4.0

Pros

very easy of use, intuitive interface and brilliant Print devices overview screen

Cons

Can't imagine what I miss with MyQ, latest edition solved many previous problems with support licensing

Review Source

MA

Mark A.  
Solutions Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great Print and Scan Management Product"

June 22, 2022

5.0

I have used MyQ for over 5 years and I have seen so many improvements. It a great product and so many of my clients agree.

Pros

The best feature is the customised tiles, I can create some many buttons and define what I want them to do. It could be a simple colour copy button or an advanced SQL query with data return to store the information in a DM. So much power.

Cons

Not all manufacturers have the same feature but they are developing this all the time.

Switched from

[PaperCut](https://www.capterra.com/p/133655/PaperCut/)

Need more power for scanning

Review Source

DG

Daniel G.  
System & Softwareintegration  
Information Technology and Services  
Used the software for: 2+ years

### "What a beauty"

March 26, 2021

5.0

This solution is so flexible and delivers an awesome user experince. With all the features MyQ delivers to you, there is no business case that you can‘t solve with this product.

Pros

Administration Flexibility and customization Intuitive User Interface Easy setup and use so much value for all business areas

Cons

Sadly actually no multi vendor universal printer driver

Reason for choosing MyQ X

Personally for me there is no other solution in the marked, which is such easy to handle (administrative) and which creates so much benefits. All of our installations work perfectly and our customers are really satifisfied. If there are problems you‘ll find a support which helps you right away. Normaly you won’t wait longer than a few minutes when you call the service desk in prague. I really appreciate that as I like to react on problems right away. Mostly you‘ll find a hard reachable service desk in the marked but not with MyQ!

Review Source

PH

Peter H.  
Founder  
Management Consulting  
Used the software for: 2+ years

### "Friendly system with nice UI"

March 26, 2021

5.0

We implement it about 2 years ago and since that time we don´t need to take care about it. Our external IT provider installed it in about one hour and the system is so intuitive, that no one had problem with it. Quit important is to mention that everybody must login him/herself via card (the same one for office doors) or by QR code via mobile app, so no more worries about sensitive documents.

Pros

I liked most the design of UI which is fully editable to my needs e.g. I am using one click button to scan all invoices directly to cloud folder, which is connected to our external accountants - it save a lot of time. It is very easy and intuitive to use. I admire job history and favorite jobs, which save a lot of time, no needs to go back to PC to reprint etc. I am also enjoying the possibility to personalize, so we have our brand colors and logo on display, which is small but nice detail.

Cons

The mobile app doesn´t support Face ID so far , which should be good improvement of user experience.

Review Source

DG

Denzil G.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "MyQ Administrator use"

June 22, 2022

5.0

Pros

The ease of installation and maintenance. I've had had sites running on version 5.2 for 5 years with no issues.

Cons

No Support for Konica but that's not a MyQ issue it is a Konica issue.

Switched from

[PaperCut](https://www.capterra.com/p/133655/PaperCut/)

we needed features like "Scan to Me"

Review Source

CY

Choony Y.  
Support Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "MyQ the best printing solution"

June 9, 2022

5.0

i have installed myq in about 20 companies and till now no bad reviews

Pros

ease of installation, configuration deployment and many new features that comes with new patches

Cons

till now nothing, Each issue with MyQ is tackled rapidly with the support Team

Reason for choosing MyQ X

MyQ provides the most features while printing

Review Source

lZ

lana Z.  
IT Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "A great solution with fantastic support"

June 21, 2022

5.0

Solution is well developed and well demonstrated to the market, powerful.

Pros

it is simple, easy and ready for high scaling

Cons

the new Epson Embedded was support great and fast in response

Reason for choosing MyQ X

MyQ has present in our region, they speck Arabic, also the product is well maintained with lovely features

Review Source

VR

Vytautas R.  
Service  
Accounting  
Used the software for: 2+ years

### "MyQ is our product"

June 21, 2022

5.0

My experience with MyQ is good.

Pros

Easy in configuration.Compatible with more brands and good support.

Cons

Stability problem. The terminal design is not very functional.

Reason for choosing MyQ X

Because is a little bit cheaper.

Review Source

LW

Leander W.  
IT-Administration  
Executive Office  
Used the software for: 6-12 months

### "Sehr guter Ansatz mit Luft nach oben"

July 27, 2023

5.0

Pros

Zentrales Management mit einheitlicher Ansicht und personalisierter Bedienungsoberfläche.

Cons

Unter Canon gibt es seit langer Zeit nach wie vor Kompatibilitätsprobleme, welche nur langsam gefixt werden.

Review Source

Response from MyQ

August 1, 2023

Dear Leander, Thank you for taking the time to share your review with us. We truly value your feedback. I'm happy to share with you that our team has been hard at work in enhancing our support for Canon devices, and as a result, our latest releases of MyQ X server and Canon embedded terminal offer comprehensive functionality. Moreover, we have introduced support for CPCA, which adds even more value to the overall printing experience. You can find the latest supported features for Canon devices at the following link www.myq-solution.com/myqx-canon If you have any further questions or need more information, please don't hesitate to contact your nearest MyQ branch. Alternatively, you can reach out to us directly at info@myq-solution.com, and we'll be more than happy to assist you promptly. Thank you. Best Regards, MyQ Marketing Team

YG

Yanet G.  
Ingeniero de Soporte  
Chemicals  
Used the software for: 1-2 years

### "Intuitiva herramienta, facil de administrar"

September 21, 2022

5.0

Es la primera ocasion que trabajo con la herramienta, como todo cambio es cuestion d adaptación, en lo personal me gusto la interfaz

Pros

Que con dos clis puedes hacer las cosas mucho más rapido, la sincronización es devolada, no tienes que esperar mucho tiempo para que tome los cambios

Cons

Con tema de migracion, han surguido algunos temas que se ha ido puliendo con el fin de mejorar el servicio.

Reason for choosing MyQ X

Por la interfaz y la gama de servicios que ofrece el proveedor.

Review Source

Oscar C.  
Preventa  
Information Technology and Services  
Used the software for: 2+ years

### "Es el software con mayores funcionalidades para un servicio de impresion conralado "

September 2, 2022

5.0

super maravillosa en todo sentido desde la instalacion administracion y uso

Pros

la personalizacion para diferentes funciones que te permite hacer

Cons

por el momento no hay algo que no me guste

Alternatives considered

[Equitrac Office](https://www.capterra.com/p/253552/Equitrac-Office/)[YSoft SAFEQ 6](https://www.capterra.com/p/227954/Y-soft/)[PaperCut](https://www.capterra.com/p/133655/PaperCut/)

Reason for choosing MyQ X

por las bondades u personalizaciones que me da

Switched from

[PaperCut](https://www.capterra.com/p/133655/PaperCut/)

por la funciones que meda y los contadores exactos

Review Source

MS

Maen S.  
Manager Corporate IT Support  
Oil & Energy  
Used the software for: 2+ years

### "Good Product"

June 9, 2022

5.0

Pros

Secure and Easy to deploy, use and integrate. Very fastsupport (patching and quick fix)

Cons

We like MyQ, good product great team

Review Source

CK

Cengiz K.  
Managing Director  
Computer Software  
Used the software for: 2+ years

### "MyQ X is the best solution so far I evet tested and used."

June 21, 2022

5.0

Very nice solution. I will advise and sell anyone I know in the market.

Pros

The level of customization, easy to use, easy to add devices, easy to get reports.

Cons

There is nothing I don't like. MYQ X is the best already.

Review Source

NB

Nemanja B.  
Senior System Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "MyQ X Review"

June 21, 2022

5.0

Pros

Very easy to use and set up. It mainly just works.

Cons

For multisite installations, there should be an easier way to set up all site servers faster than setting them up individually. Copying settings that are the same on every site server like terminal actions and SMTP settings.

Review Source

MI

Malik I.  
IT Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "good product"

June 9, 2022

5.0

very good

Pros

daily used features such as ease print and ease copy , scan to folder and reporting

Cons

availability options limitations . reporting limitations .

Review Source

CF

Christophe F.  
Responsable Solutions  
Wholesale  
Used the software for: 2+ years

### "Simple et efficace"

July 12, 2022

5.0

Pros

MyQ X apporte les réponses efficaces en terme d'utilisation sécurisée avec son application embarquée personnisable. - Les utilisateurs ont les fonctions qui répondent à leurs usages. - L'administration des systèmes d'impression est simple - Les multiples rapports d'utilisations apportent les infos nécessaires

Cons

Pas d'application embarquée avec la marque Konica Minolta

Review Source

PB

Prabir B.  
Sr. Service Manager  
Printing  
Used the software for: 2+ years

### "MyQ my First Choice"

August 31, 2022

5.0

Excellent. Very Friendly Support Team, never let us down

Pros

We are the market leader in MPS Business in Oman and MyQ X is our First Choice

Cons

Nothing really. MyQ we find adequate for our customer requirements

Reason for choosing MyQ X

We introduced and established MyQ in Oman

Review Source

dA

daniel A.  
ingeniero de soporte  
Chemicals  
Used the software for: Less than 6 months

### "MyQ "

September 21, 2022

2.0

es perfecta en todas sus funciones

Pros

que se puede usar con facilidad y que se tiene un mejor control de el conteo de impresiones mensuales y de perdida de documentos

Cons

la perdida de comunicación con el servidor

Review Source

DL

Daniel L.  
Responsable Solution  
Computer Hardware  
Used the software for: 2+ years

### "Interface"

July 12, 2022

4.0

Pros

Easy copie, Easy scan et file d'impression Follow me

Cons

Manque de fonctionnalité sur les copieurs Canon

Review Source

EM

Edwin M.  
Coordinador Tecnico de impresion  
Information Technology and Services  
Used the software for: 1-2 years

### "El futuro, MyQ"

September 5, 2022

5.0

excelente

Pros

Es una herramienta versatil y util para las empresas hoy en dia que permite llevar un buen control

Cons

Haria una mejora en el apartado de funciones del terminal para la creacion de escaneo a varias carpetas

Reason for choosing MyQ X

Costo - beneficio

Review Source

Ajay N.  
Head Of Sales  
Printing  
Used the software for: 2+ years

### "#EmbraceMyQ"

June 21, 2022

5.0

Pros

Ease of use..Understanding of features is not complicated and with a simple hands on training, one is good to go..Last but not least, its economical too

Cons

Nothing much on features....Wishing more success for the brand

Review Source

BC

Bruno C.  
President  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Prometteur "

July 12, 2022

4.0

Pros

Simplicité d utilisation. Qualité de la relation avec notre interlocuteur \[CONTENU SENSIBLE\]

Cons

Toute la démarche écologique et green du produit a mettre en avant

Review Source

rC

raul C.  
Gerente  
Information Technology and Services  
Used the software for: 6-12 months

### "experiencia cortes print company sas"

September 9, 2022

5.0

Pros

fácil de implementar y usar por los clientes finales

Cons

que no esta disponible para equipos canon es su totalidad

Review Source

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