Who Uses This Software?

Vendini provides dependable and easy-to-use ticketing, marketing, and fundraising solutions to any sized live event organization arts, music, sports, festivals, and more.


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vendini
  • www.vendini.com/cap
  • Founded 2001
  • United States

About Vendini

Thousands of organizations rely on Vendini solutions for event management. The company's suite of applications includes a fully integrated marketing system to promote events via email, social networks and self-service responsive websites as well as mobile apps for ticket sales, patron management, and scanning. Vendini counts many top arts, festivals, and sports venues among its customers. Start a free trial today to see how Vendini simplifies the business of live events.


Vendini Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Vendini Reviews Recently Reviewed!

It's refreshing to deal with our Vendini colleagues. Prompt, courteous, helpful and knowledgeable.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We find the software quite intuitive and Vendini keeps adding new options that draw us closer to our patrons. That is a good thing.

Vendor Response

by Vendini on November 15, 2017

Hello James, Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Thanks again!

Vendini still has time for one-on-one contact while offering techno solutions as well.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am from the "dark ages" of computers, yet more than not can navigate successfully through the different areas.

Cons: The marketing platform leaves something to be desired. I am used to publishing and design programs which allow placement of art in a much less rigid and limited manner.

Vendor Response

by Vendini on November 15, 2017

Hello Noel, Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Thanks again!

We have worked with Vendini for about 5 years and are pleased with the product and the support.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Having all of our sales and patron data in one place, being able to manage ticket sales, memberships and email communications in one central hub.

Cons: Specific reports we need (for instance, ZIP codes) are difficult to run the way we need to see them. Not being able to import donation data to show up properly into patron record (besides processing the donation through Vendini).

Vendor Response

by Vendini on October 27, 2017

Hello Jessie, Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Just to let you know, we've recently made it possible to import all donation data! Thanks again!

Easy to use! love it.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly. It posts to Facebook automatically. When sending an email you just click the event to share and all the information is generated for you, no retyping it again.

Cons: The member fees....but they are comparable to others, so we really can't complain. Waiting 90 days to receive the last funds from an event.

Vendor Response

by Vendini on October 24, 2017

Hello De, Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Looking forward to our continued relationship! Thanks again!

Appreciate this great software and support.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to tailor it to my needs. Like quick deposit of funds. Like appearance for user and producer

Cons: large list view when I have multiple events. Wish we could have a table view. Too much to scroll for my festival master classes.

Vendor Response

by Vendini on October 23, 2017

Hello Annie, Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Looking forward to our continued relationship! Thanks again!

Vendini has made ticketing super easy for us

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ticketing software is very easy to use. Vendini has made everything from setting up events to selling tickets a very straight-forward and intuitive process. Training new box office staff takes almost no time at all.

Vendor Response

by Vendini on October 18, 2017

Hello Bill, Thank you so much for the incredible review! We really appreciate you taking the time to let everyone know how well our product has worked for you. Looking forward to our continued relationship! Thanks again!

I have had the great pleasure of working with Vendini for 5 yrs, I love it!

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How user-friendly the software is. The excellent customer service. Any questions, concerns, or
issues, which are usually user-error, the support team is always helpful.

Cons: The inflexibility with surveys, some patron reporting, but I feel in time,
those issues will be resolved.

Vendor Response

by Vendini on October 09, 2017

Hello Shandra, Thanks for the great insights you shared in your review. We appreciate your feedback and feel lucky to partner with you and the Jubilee Theatre team. We're always working hard on updating our patron reporting and we'll let you know once the updates go live! Thanks for being a part of the Vendini family! Cheers, The Vendini Team

A very complete solution that has helped us with ticketing, marketing and patron management.

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All the major functions are completely integrated: ticket sales, online sales, marketing, patron management and reporting. Setup of new events is a snap.

Cons: The reporting features seem to do what we want but it can be difficult to figure out what you need to do to get the report you want. On the other hand, the customer support is always there to help and explain things as needed. The email functionality needs to be updated as well--not terribly modern looking emails, and the functionality is a bit buggy.

Overall: Helped us sell more tickets by giving us online ticket sales, email marketing, reporting and patron management all in one package.

Vendor Response

by Vendini on October 06, 2017

Carl, thanks for the great insights you shared in your review. We appreciate the feedback and feel lucky to partner with you and the Howland Chamber Music Circle team. We're hard at work on an improved email marketing tool and look forward to your feedback when it goes live. Thanks for being a part of the Vendini family! Cheers, The Vendini Team

We do approximately 450 ticketed shows per year, and Vendini makes our job so easy!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use! From building events to selling tickets, we find it extremely easy to maneuver. Designing event layouts - Gift Card Availability - Event Reminders

Cons: Sometimes we have delays in reports loading, but this may be due to our amount of data. We would like to see the availability of Gift Card use with package purchases.

Easy to use.

Aug 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love Vendini!! Ease of creating events, to the customer transactions it gives us everything we need. It is wonderful to keep all of our consumer information all in one location.

Cons: Still waiting for the Android based software. That is our only grip at this time. Looking forward to having this soon.

Vendi online ticketing has boosted our ticket sales!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The step by step process for setting up each event is straightforward and super easy to use. For our customers, using Vendi online to purchase and print their tickets is uncomplicated and trouble free. Our presale ticket prices are slightly discounted, so online tickets purchased through Vendini save our guests money as well assist us in projecting our event attendance.

Cons: I honestly cannot think of a downside to using the software. If you run into trouble or are uncertain about how to access features, the customer support team is friendly, knowledgeable, and willing to assist you right away.

Vendini is a reliable, user-friendly, electronic ticketing interface

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: While the software is accessible, it's really the customer support team that is incredible. Over the three years of use, whatever the question or the need to troubleshoot a matter, they are on top of it. Prompt responses are a given. Friendly, capable staffing makes a huge difference for me and all delivered without my need of being an expert. A great product that serves the needs of our theatre patrons online and at the box office, the software provides what is needed for a small venue or larger organization.

Pleased with Vendini!

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: Switched from another ticketing platform and was nervous about the ease of transition. From end to end, the process was seamless & pleasant. They are partners & problem solvers.

The BEST reservation/ticketing software !

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked for ten years (no kidding) for the best software for our reservations and ticketing needs. We tried a few during that time frame that just didn't work well enough to suit our needs. I stumbled upon Vendini at an INTIX conference and instantly fell in love. The software has done exactly what I need AND the developers LISTEN to my needs and have actually improved the software based on our requests. They answer the phone when I have problems and FIX it, right away (there has only been a need for this a few times in over 4 years). The additions and features with all the available reports have made my job so much easier. We are more efficient in our marketing efforts (which has saved us a ton of money) due to the reports that tell us where our customers are coming from. The website that is attached to the software makes it a snap to always have the most up to date information on the web for our customers (which in turn has cut down on the number of phone calls from customers because they can easily find that info about us on our website now)
Try it... (I don't work for Vendini)... The day you sign up will be a very happy day. Your job will become so much easier, efficient and FUN. Plus Vendini has Camp Vendini every year where you can go and learn more about the functions of the software, learn about business in general and have some good old fashioned FUN networking with others from the same industry.
I recommend Vendini 100%

Vendini is the Choice When You Need Flexible, Easy-to-Use and Easy-to-Teach Ticketing Software

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and the flexibility.

Cons: It gets hung up sometimes and often it is because we need the latest update on a flash player but didn't even know it changed. I wish we had advisories about that.

Overall: I've been using Vendini ticketing software for eight years and have trained countless numbers of students at my University Box Office how to use the software in a quick amount of time. As our staffing changes each semester, and our events can change on a dime, the ability to train quickly, make changes instantly, and have flexible software that is easy to use, is imperative. I created some great relationships with the Vendini support team so that when there is an occasional hiccup, I know who to call and receive courteous and helpful service. But perhaps the most important aspect of Vendini is that it gets the job done. Not everything has to be complicated, and Vendini isn't!

Recommendations to other buyers: For a box office that has rotating staff that don't have the time to make operating ticketing software their first priority, this is a great option. I can teach someone to use Vendini at the window in five minutes to get us through a busy show. Then, teaching the more intricate levels of reporting, exchanges etc. is easy to build on. I have a student staff of 30 and often many of them change each semester based on their school schedules. Ease of use and success at accomplishing the task are my main priorities and Vendini accomplishes both. It is also affordable!

A great Company that keeps you in control of your ticketing

Feb 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Adding VIP event add ons (meet & great, etc)

Overall: We love Vendini - from the ease of creating events, to the customer transactions it gives us everything we need.

Recommendations to other buyers: Use it, and don't be afraid to call support...

Vendini is choice for ticketing software

Feb 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that this software can sell tickets across all my electronic platforms. It's mobile friendly. The reporting features are great. There are so many report options that I was able to find just the one that fits my needs. Most importantly the customer service is top notch! The Vendini team works year round to make this software the best in the business. They listen to our needs within the industry and then they figure out a way to incorporate those needs to continually keep the software up to date. Vendini tickets continues to by our companies ticketing choice year after year!

Cons: That I can't figure out how to make it send me a text or SMS message an hour before a kayak renter is due to arrive. Or how to make it send me a text or SMS message if a kayak renter books a boat less than 12 hours prior to sales cut-off time.

Overall: I searched 8 years for the best ticketing and reservation software. I found Vendini at the International Ticketing Trade Show in San Antonio about 4 years ago. They were great back then, but with all the enhancements that they have added every year since then Vendini is the only software that I use to sell my tickets and take reservations for my events.

Recommendations to other buyers: Vendini tickets is worth the time to give it a trial run. Once you've used it for 6 months to a year then you will see for yourself why this software package is the best one on the market. Vendini has so many features available that the software is completely customizable to fit most organizations.

This is what you need to run a successful box office!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everything you could possibly need is provided by Vendini. They are always looking for new ways to keep their product innovative and fresh. They have great customer service and they really care about your company and you and that's what I want in a company. Their is no need to go anywhere else it's all here.

Best decision my venue has made!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use/training
Marketing add ons to the ticket system

Cons: It is not as customizable as I would like.

Overall: The Vendini system has been the best investment we could have made in opening our venue. The ease of use and overall features have been a blessing to us as we navigated getting our patrons to use a new ticket system. The staff is always available to help and they are always finding new ways of improving.

I'm a big fan of Vendini

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I appreciate how easy it is to use the program, and that when I do call with any kind of issue I am rarely treated like a "number". It has happened a few times over the years, but more times than not I feel that the person I am speaking with will do whatever they can to solve my issue or find the person that can. This is one of the first things I tell people when speaking about Vendini. In this age of automated customer services, it is very nice to speak to a real person that seems to truely care.

Outstanding Ticketing and Marketing Software

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use
Patron building
Marketing
Professional appearance

Cons: Wish I had more hours in the day to utilize all the features of the program.

Overall: I have been using Vendini now for over 7 years. The system is used across our Performing Arts Department at a large urban high school. I do not have a staff other than the students in the class. This is what is so wonderful about Vendini, it can do a little or it can do a lot. The students who are trained on the program are learning industry standard Arts Management skills. It goes well beyond just ticketing but also incorporates easily social media such as email and Facebook. Since using the program our shows sell out, revenue is way up, and we are able to have an impressive professional face. I cannot say enough good things about the services the program offers. In fact, it has been so successful that our district, the second largest in California, is taking it district wide based on the success and recommendations from my site.

Recommendations to other buyers: It will change how you market your shows! It will make ticket sales exciting for you and your staff. The reports features and ability to use the program on tablets and phones will have you checking sales in the middle of the night just for fun :-)

Ticketing made simple

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of setting up and selling tickets

Cons: Waiting for easier ability to manage VIP add on Benefits for events

Overall: Vendini was already in place when I started at the Riviera, and I am glad that it was. I can have events ready to sell in minutes and have full control over my ticketing.

Recommendations to other buyers: Use it!

Great customer service

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and setup

Cons: Wish the email option offered more options

Overall: Love Vendini staff! They help setup our events and provide constant help! We just setup our 2017 festival and they were great at troubleshooting

Recommendations to other buyers: No

The Villages and Vendini

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: None

Overall: We have been using Vendini for years and LOVE IT! The ease of creating the event to selling tickets is head and shoulders above anything we have seen!

Vendini and Forks & Corks

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything

Cons: None

Overall: We have used Vendini for the past 2 years to sell tickets to our large scale food & wine festival. Our tickets historically sell out in minutes. Using the Vendini platform for ticketing is very user friendly as easy to use for our patrons to purchase tickets. I especially like the ipod touch scanners for day of admission. We were able to move 1500 patrons through the one entry gate to our event within 15 minutes using Vendini equipment. Will continue to use Vendini year after year!

Recommendations to other buyers: Excellent customer service if you ever need help using Vendini

Vendini Perks

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall the system has been a great change for us. We have had a huge learning curve as with any major changes, but the end result has been great. MerleFest is a tricky system to maneuver and so far, they have managed to meet most of our needs. We still have some work to do with system errors from time to time that can't be explained, and the Logistics Manager piece is at times challenging because of all our specifics, but overall, very greatful for the change.

An incredible company to work with!

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vendini, is one of the best vendors I have worked with. I've built some incredible relationships with many of the awesome people they employ and they're always right there ready to assist us when we need help! Their solution is simple and easy to use, that requires very little training when new staff start. It has an easy interface, that employees and students just understand. I've looked at many solutions for for ticketing systems, but none come close to the Vendini all in one solution.

Fantastic Customer Service & Easy-to-Use!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Anyone can pick up this software and use it without instruction. It is a "quick learn" for my staff and easy-to-use for our guests. If I have any questions, the Vendini staff is quick to respond to my inquiries.

Cons: There is nothing I would change about Vendini.

Overall: Vendini has been a life-saver for our theatre! They have provided us with excellent customer service for over six years! I would be lost without them. They have helped our theatre grow by allowing us to provide our guests with a professional, easy-to-use, purchasing system. I highly recommend them if you are in the market for a ticket software system!

Recommendations to other buyers: No.

Vendini is a simple ticketing solution

Oct 03, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to navigate front end. The patrons rarely had trouble purchasing tickets.

Cons: The financial reporting that did not match.

Overall: I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities.

From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice.

The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference).

All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.

Recommendations to other buyers: It is used best when not dealing with complicated fee structures or discounts.

Vendini Overview The Klein

Sep 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of selling tickets. It is relatively quick and painless.

Cons: I do not like that you do not get receipts for cash purchases at the door. I also dislike that we are charged to change the structure of the seating map as well. We also have a lot of issues with calls being dropped by clients that are under the impression they have already purchased tickets.

Recommendations to other buyers: If you need help ASK. The tutorials online are great and they have pretty descent and friendly customer service.

The Cadillac of Ticketing Software!!

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot begin to express how amazing Vendini is. I operate the ticketing duties of our small community theatre and Vendini has been a treasure for us. From the setup of shows to the selling of tickets at the door to the listing of our shows on our website, Vendini has been there for us!

The reports that can be run are invaluable. We are able to keep up with our patrons, our finances and our proceeds easily and with extreme accuracy.

I cannot recommend Vendini enough. If you are looking for a professional organization and product to handle your ticket sales, look no further than Vendini!

Vendor Response

by Vendini on September 10, 2015

Cory, thank you for the kind words. We're here because of members like you and Navasota Theatre Alliance. Thanks for making our job fun!

Confident all in one ticketing/marketing solution both you and your venue can grow with

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Vendini since June 2011. One of the major reasons we switched ticketing providers was for ease of use. Our box office is staffed by a rotating group of students who need to be trained in a relatively short period of time. Vendini's POS TicketAgent is pretty self explanatory and my students are able to pick it up almost immediately. On the backend, building events the way we need them is a breeze and it almost seems like the reporting capabilities are limitless. It really makes my job easier by improving the flow of information to our marketing team and development office. As far as peripherals are concerned, Vendini is really "with it" in terms of functionality and integration. Our box office was able to upgrade to cash draws that electronically integrate with the POS and we added iPads & iPods so that we could offer print-at-home and mobile tickets. The apps developed to work with these devices are really cool and really easy to use. We get compliments from our customers all the time when we scan their ticket on an iPod or sell them tickets an iPad. I feel really confident knowing that they continue to program new tools and update existing ones to help make event ticketing simpler for venues like mine. What's also really helpful is that they have excellent training and continued learning opportunities through a comprehensive online support catalogue (including both written & video tutorials). It's a great resource. In addition, they host an annual Vendini Member Conference where you can network with system experts and other venues using their solution. It's an invaluable experience to learn more about their solution and how to get the most out of it. In terms of customer service, Vendini has been open to our feedback and responsive to all our requests and has always found a solution for any problems that we have experienced.

Vendor Response

by Vendini on March 23, 2015

Russell, thank you so much for the review. We're happy to hear that you enjoy the system. Thanks for being so great to work with. We love working with you and your team!

Flexible and reliable system

Nov 05, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, Vendini is an advanced ticketing system with mostly positive attributes. Every system has it's flaws but for the most part Vendini's technology and customer service outweigh most of the flaws. We use the system in a unique form and the system is relatively flexible in meeting our needs. The built in consignment manager and email marketing components are features that other systems do not current have. The packages and shopping cart features are what we use the most and Vendini's team is very receptive to user ideas and feedback on how to improve the system.

Vendor Response

by Vendini on November 06, 2014

Courtney, thanks for taking time to write us a review. We love working with you and the SPI Entertainment team! We're always here if you need anything.

Vendini box office software

Oct 29, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy to set up, clear and concise screens, easy to use and to train new staff, feature rich and affordable. Very good, usually fast, response from customer service.

Cons: unable to process multiple payment types in one transaction (if paying for part with a season membership and part by credit, must do separate transactions). Reports are generally good, but they can be confusing--in the beginning I needed to spend quite some time on the phone going over report details to make sure I understood the terms and how to read the reports correctly. Still have some questions about a few details, and still have some frustration about limiting and expanding reports. Also, we have regular complaints from online users about setting up online tickets--some is obviously user error, but some is based upon the OS they are using.

Vendor Response

by Vendini on October 29, 2014

Melissa, thanks for sharing your review. We feel lucky to work with great members like you. We value your feedback. We'll be sure your product feedback makes it to the right folks here. As always, if you need anything, you can always reach out to us directly and we'd be happy to help. Cheers, The Vendini Team