# CommPeak VoIP Service Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CommPeak VoIP Service Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/207820/CommPeak-VoIP-Service

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# 

 CommPeak VoIP Service Software Review 2026: Features, Integrations, Pros & Cons

Last updated on May 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

CommPeak VoIP Service

## What is CommPeak VoIP Service?

CommPeak offers secure, high-quality voice connectivity with its premium A-Z Voice Termination. Providing flexible routing and built-in cost management, CommPeak also gives users the ability to adjust capacity on demand, optimal for those wanting to scale high-performance operations. \* Global reach with tier 1 connectivity, optimized routing, and 10 strategic PoPs. \* Control call costs with competitive rates and access rate capping to manage budgets. \* Resolve connectivity issues before they affect service with proactive monitoring tools including alerts and live monitoring. \* Take advantage of scalable capacity by adding channels as growth demands and adjust routing as needs change.

## What is CommPeak VoIP Service used for?

[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Top alternative

Featured

Overall rating

Based on 59 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CommPeak VoIP Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.commpeak.com&name=CommPeak VoIP Service)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CommPeak VoIP Service

4.7 (59)

VS.

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

Contact vendor

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (59)

Ease Of Use

4.4 (464)

Value For Money

4.4 (54)

Value For Money

4.3 (304)

Customer Service

4.6 (55)

Customer Service

4.1 (336)

## CommPeak VoIP Service alternatives

[4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (11,011)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/)

[View all alternatives](https://www.capterra.com/p/207820/CommPeak-VoIP-Service/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.8 (39)

48.72% of 39 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Alerts/Notifications

4.7 (34)

52.94% of 34 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Call Monitoring

4.6 (33)

42.42% of 33 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Online Voice Transmission

4.8 (28)

53.57% of 28 reviewers that rated this feature as important or highly important

Transmit voice and other information digitally

Call Recording

4.9 (25)

48.00% of 25 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Caller ID

4.9 (15)

66.67% of 15 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

CommPeak VoIP Service 19 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Identify the number and contact information of a caller before answering the phone

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Transmit voice and other information digitally

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Enables the connectivity to send and receive calls over the internet

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.6 (59)

4.6

Based on 59 reviews

## Pricing

Value for money

4.4 (54)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (54)

4.4

Based on 54 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (55)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (55)

4.6

Based on 55 reviews

## User reviews

Overall rating

4.7

Based on 59 reviews

Filter by rating

5(44)

4(15)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JL

Janne L.

Finance and Commerce

Leisure, Travel & Tourism

### "Controls the sales process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 13, 2025

It met the expectations of having an integrated communication system to always keep contacts secure and with helpful tools that facilitate the entire process.

Pros

It has a comprehensive set of tools that make sales easier with more empowered management. The VoIP system makes communication more pleasant and precise at any time. It also makes it easier to manage contact with customers, allowing for greater security and personalization in each communication.

Cons

It is secure and reliable with no connection issues. It has always worked correctly without any problems with effective communication.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Cindy R.

Project Accounting Administrator

Design

### "Navigating CommPeak VoIP: my perspective on performance and experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 11, 2025

My experience with CommPeak VoIP has been positive, marked by reliable service and excellent call quality. While there are areas for improvement, particularly in customer support and setup, the benefits make it a strong option for any business seeking a robust VoIP solution

Pros

I consistently enjoy excellent call clarity, which significantly enhances my communication without interruptions or dropouts.

Cons

Although most calls are low-latency, I've noticed rare instances of lag during high-traffic periods.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jamie B.

Chief Accountant

Financial Services

### "What I Experience with CommPeak VoIP Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2023

Pros

CommPeak VoIP Service offers quality sound when calling and receiving calls.

Cons

I have used CommPeak VoIP Service for long and it rarely pose any flaw.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Amanda B.

Head of Production

Media Production

### "CommPeak VoIP Service: Cloud PBX of 2023"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 28, 2023

Pros

Through one number CommPeak VoIP Service is accessed across many devices in my organization which makes it easy to make and receive calls.

Cons

It get affected by internet connection producing weird sound when making calls.

Switched from

[Hosted VoIP PBX](https://www.capterra.com/p/120469/Hosted-VoIP-PBX/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VB

Victoria B.

Human Resource Specialist

Executive Office

### "Great Software, Great Communication!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2023

Effective communication is very important in Human Resource Process, and CommPeak helped a great deal with this! Positive experience.

Pros

CommPeak VolP helps in several Process such as conducting interviews, coordinating employee training sessions, and communication process generally. CommPeak VolP offers convenient call forwarding, call waiting, and call transfer options which further enhance the communication process. The call recording feature is also very effective for documentation purpose.

Cons

I can't find any. So, No cons for CommPeak VolP Service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Caleb M.

Application Developer

Civil Engineering

### "Unswerving, functional and truly powerful phone system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 27, 2023

We never had a line drop or communication errors during calls. It is easy to use and has a quality look to it.

Pros

It is very flexible with lots of great call handling features, easy to manage and a strong web client. Very light on our systems using less resources.

Cons

It’s as near to perfect as it can get for us. We never had issues with this system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Senior QA Analyst

Information Technology and Services

### "Premium, fantabulous, and versatile phone system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 22, 2023

Pros

It's easy to deploy and easy to use for the end-users. It has the flexibility of web app, desktop app and mobile apps. Easy to connect to all electronic devices giving me the ability to have my phone extension on my cell, and go anywhere, making calls to clients from the app.

Cons

Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Bimna A.

Property Sales Advisor

Real Estate

### "Excellent and reliable choice for communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2023

The user management is easy and intuitive, and the desktop companion app is great.

Pros

I must say that this software is user-friendly and easy to navigate and it has helped a lot when it comes to communication with Valuers and Architects.

Cons

There is nothing to dislike about CommPeak VoIP Service. CommPeak is the best in the market.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VK

Vinay kumar M.

Engineer

Information Technology and Services

### "Stay and converse."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 18, 2023

Pros

Beat tool to converse across the world with exceptional audio quality with effective price.

Cons

From my perspective customer support can be little better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Krishna T.

Associate software engineer

Information Technology and Services

### "Providing service with best values."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 17, 2023

Pros

I have few points those are : 1) Very much Affordable. 2)Best call quality maintained and never compromised. 3) Comparatively it is performing great and no hidden charges.

Cons

The customer support handling time is little bit high to respond back, though its not a big deal according to pros.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/207820/CommPeak-VoIP-Service/reviews/)

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Popular comparisons

[VoIP.ms vs CommPeak VoIP Service](https://www.capterra.com/compare/203084-207820/VoIP-ms-vs-CommPeak-VoIP-Service) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)