--- title: "ecQX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ecQX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/207824/ecQX/" page_type: "product" language: "en" --- # ecQX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ecQX ## What is ecQX? Epygi Cloud QX (ecQX) is a hosted PBX service. Trunk termination to PSTN is achieved through 3rd party SIP trunk providers giving flexibility in service. Basic activation starts with 3 extensions per instance and can expand up to 3000. Call Recording, Audio Conference, and Call Center are some of the added services that can be activated separately. No long-term contracts. Cancel anytime No activation fees Has cloud-based monitoring/management service It has an extensive list of features ## What is ecQX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ecQX?[Manage this product listing](https://www.g2.com/products/ecqx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ecQX 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $5 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (467) Value For Money 0.0 (0) Value For Money 4.3 (308) Customer Service 0.0 (0) Customer Service 4.1 (339) ## ecQX alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) [4.8 (10)](https://www.capterra.com/p/182721/EasyPBX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182721/EasyPBX/) ## FAQs about ecQX Overview ### What company size and specific industries is ecQX built for? ecQX is designed for call centers, schools, hotels, hospitality businesses, and care homes for the elderly. The vendor description does not specify company size, so the product appears aimed at organizations in these service-oriented sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of ecQX? ecQX offers call center management, automatic call distribution, call routing, queue management, and IVR for handling inbound calls. It also includes call recording, call monitoring, call reporting, real-time analytics, contact management, SMS messaging, video conferencing, role-based permissions, and third-party integrations. Getting Started and Support ### What training and onboarding options does ecQX offer? ecQX provides in person training, webinars, documentation, and videos to help teams get started. In person training supports guided instruction, webinars allow live online learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ecQX offer? ecQX offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available here, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) ecQX supports all three features that reviewers rate most highly: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations more effectively, and identify incoming callers quickly, allowing teams to respond faster and handle communication with more consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Disposition Track and report on call outcomes ecQX 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- ## Pricing Free Trial Basic $5.00 Flat Rate,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.