--- title: "Skywave CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Skywave CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/207835/Skywave-CRM/" page_type: "product" language: "en" --- # Skywave CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Skywave CRM ## What is Skywave CRM? All-in-one, multi-functional, web-based software with automation at its core. Built for sales organizations looking for maximum lead conversion and efficiency. CRM, Phone System, Marketing Platform, Reporting, Accounting, Chat, Timeclock, and MORE. Every aspect of running a business is covered within a user-friendly, attractive interface that works FOR you. ## What is Skywave CRM used for? [Financial CRM](https://www.capterra.com/financial-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Skywave CRM?[Manage this product listing](https://www.g2.com/products/skywave-crm/claim_requests/new?auto=true) ## Skywave CRM Overview Updated September 2026 AI summary Skywave CRM offers small and midsize businesses a cloud-based platform for managing customer relationships, sales activities, and marketing efforts. It brings together contact management, sales pipeline oversight, and workflow tools, along with options like customizable reports, marketing automation, and territory management. The software aims to centralize communications, lead tracking, and analytics in a web-accessible environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Skywave CRM 4.7 (3) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.0 (4,388) Value For Money 5.0 (2) Value For Money 4.0 (3,517) Customer Service 4.7 (3) Customer Service 4.1 (3,527) ## Skywave CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) ## FAQs about Skywave CRM Overview ### What company size and specific industries is Skywave CRM built for? Skywave CRM is designed for call centers and sales organizations, especially those in student loan consolidation, tax relief, credit repair, debt settlement, debt validation, mortgages, marketing, survey groups, auto warranties, and vacation sales. The description does not specify company size, but it clearly targets specialized outbound sales and service teams. Features and Usability ### What are the key features of Skywave CRM? Skywave CRM offers contact management, lead generation, lead management, and lead qualification for sales tracking. It also includes sales pipeline management, forecasting, and customizable reports, plus workflow management, task management, calendar/reminder system, email management, document storage, and reporting/analytics for organizing customer and team activity. Integrations ### Which third-party tools and platforms does Skywave CRM integrate with? Skywave CRM integrates with Asterisk, Docusign, Five9, PayPal, Profituity, RightSignature, RingCX, Stripe, and eDebit Direct. These integrations cover calling, document signing, payments, and revenue collection tools, giving Skywave CRM connections to core sales and finance platforms. Getting Started and Support ### What training and onboarding options does Skywave CRM offer? Skywave CRM provides in person training, live online sessions, webinars, and documentation for teams getting started. In person training and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Skywave CRM offer? Skywave CRM provides chat support. No reviewer feedback on support quality is available in the catalog data, so no user sentiment about response times, helpfulness, or common issues can be confirmed. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to these CRM features as the top priorities for buyers: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Skywave CRM includes other functionality that reviewers also consider important, such as **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep relationship information up to date, helping businesses manage outreach more effectively and maintain clearer visibility into customer communications. Calendar/Reminder System Notifications/alerts for upcoming events or tasks Contact Management Manage, organize, and store contact information Customizable Reports Alter the layout and content of reports Document Storage Store and organize documents in a centralized system Email Management Manage, store and organize emails within the system or via third-party apps Email Marketing Create and send email blasts/campaigns Skywave CRM 23 features ### All Features - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $50.00 Flat Rate,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[ RightSignature](https://www.capterra.com/p/220507/RightSignature/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ Profituity](https://www.capterra.com/p/143240/Profituity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AQ Allison Q. CEO / Claims Processor Consumer Services ### "Solved 90 Percent of Issues I Had With Other CRM's" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 Price wise I haven't found a better system. I was previously using spreadsheets and crunching data with They offer a ton of internal tools that lowered my businesses overhead just by switching to them because I was able to get rid of other software that was needed. Skywave has helped me make my business more profitable by allowing me to automate a lot of things I use to pay employees for. Pros Workflow Status Configuration: Set up your own custom statuses. Once you have one created, choose which statuses will be offered to your users when a case file is in that status. This forces users input and helps to reduce workflow errors that result in files that get categorized incorrectly. Workflow Status Next Steps: There's a button offered within each client's case file called "Move To Next Status". When clicked, the file will move to whatever statuses was set as a next step for the status the file is currently in. This is particularly useful when the file meets all the criteria needed to go to the next workflow status and there is no issues stopping it from moving forward. Automations Galore: Once you have your statuses set up with your workflow, you can begin creating Actions. When you create an action you go inside it and add individual tasks that you want to happen automatically on the case file. Then you take that action and tie it to a status. Now when the file is placed in that status it will run that action and all the tasks it contains. Timed Actions: My personal favorite. When you have an action created, you can have that action run immediately or delay it before running. Set the number of days you would like to delay before the action runs. This allows you to set up email drip campaigns and delay any system action as well. I've mainly used this for Nurture Campaigns to drip emails to potential customers that didn't become client's the first time we spoke. Cons Feature Placement: It may just be my opinion but sometimes when you would like to set up multiple automations you will have to navigate back and forth to different pages because you need to see how the automation is currently set up and flowing in order to set up the next automation. You may have to open a few tabs to get the right environment to brainstorm. Not really a big deal once you become more familiar with it. Practice Makes Perfect: This system is a bit more advanced than your average CRM and will require getting familiar with it before your creative side can take over. Once you learn the fundamentals of Skywave CRM, your creativity will pick up and you can start thinking through the automation pretty quickly and implementing them in minutes. Alternatives considered [DebtPayPro](https://www.capterra.com/p/165109/DebtPayPro/) [Copper](https://www.capterra.com/p/141642/Copper/) Reasons for choosing Skywave CRM I wanted an all in one system to manage my client's, payments, emails, text messages, notifications, etc... Skywave took the time with me to set up the system the way i needed in the beginning. They offered multiple trainings and they answered all my questions fast and efficiently. I felt comfortable that they would continue to assist me if I needed their help. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KP Karla P. Director of Fixed Ops Management Consulting ### "Glad We Got It" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2020 I consider myself a very active user/administrator whom loves to be involved in development and implementation of any crm. I found this crm to be very user friendly and helps tremendously in implementing efficiencies and reducing some cost. If you struggle with finding solutions on how to manage anything or coming up with ideas how to follow thru with a specific outcome, Skywave customer support is there to provide options and help you create it. You can customize a lot you simply need to plan ahead. Pros All in one crm. Instant interaction with client's responses and documents thru e-mail and texting thru the crm itself! Ability to automate at least half of the workload, once you understand the flow, and adding new automations as you keep learning the system. Great, detailed reports. Allowing our company to provide a user friendly client portal. Cons Struggled with the integration/functions of their phone system, ended opting out of this feature. Wished some basic customization was open to modifications by user/administrators rather than needing to request it all the time to customer support. Example; customizing sequence of fields or even eliminating un used fields to industry specific. Or to have the ability to self map document templates or modify them. Reasons for choosing Skywave CRM Not only because it is all in one crm and met 90% of what we were looking for but also because we had the support of Skywave's team to make the transition less of a head ache. It was phenomenal! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD John D. CEO Telecommunications ### "Working with Skywave has Changed our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 21, 2020 Skywave has made managing a large portfolio of clients possible with far less staff which made our business tighter, leaner, and more streamlined. Skywave handles a lot of necessities with clients and documents through automation. The more we automated the system the better our clients experience was. A system will always do the same thing over and over again if you set it up to be that way. People are inconsistent and will often send the same answer in written communication in several different ways to clients. Now depending on the situation that can be a good or a bad thing. What we have noticed is that certain processes dont require human interaction and where human interaction is not needed we lean on Skywave to handle that part of the process for us through configuring the system to provide the desired results we are looking for. Pros The flexibility of the system is what I liked most. Being able to customize almost every feature of the system to work within our business model and allow us to maintain and monitor our employees from the USA to the Philippines would not have been possible without a system as dynamic as Skywave. Also, the functionality of the system makes it very simple to find what you are looking for and target specific data points within a pool of data that is stored within the software. The user experience is very clean and efficient once you learn how dynamic the system really is and how customizable it is to fit your needs without needing further software updates and development to meet your criteria. The development team has been phenomenal when it comes to utilizing previous software of current software within our organization and utilizing an API to connect both systems so our phone systems, messaging platforms, and various other software could link up to the system. Once I realized that skywave could offer all of these platforms in one that was the game-changer for us. Being able to have all your software needs met by one company and housed by one company at an affordable rate that is higher quality and less expensive than other software services made partnering with Skywave a simple decision for myself, my company, and my future endeavors. Cons The most difficult part about the software would be determining how you want to connect everything. Once you have it mapped out and you understand the software and how to apply it to your business that is no longer a con. It becomes a pro of the system. Its just taking the time to make sure that you map out what your goals and use for the system are going to be. The system itself is only as good as the administrator and trainers controlling the implemenation of the Skywave to the organization. If you have a solid team that knows how to implement tools and software and takes time to make sure that things are set up right the first time before implementing then Skywave isnt going to have too many cons that I can think of. I guess the only other con would be new development can take time depending on the request. The system is capable of handling so much that new development can take time depending on how many different areas of the system will need to be changed. Everything separate part of the system or tool in the system works well in its ecosystem because they connect in some fashion which is what make the user experience seamless, but that also means more time to ensure that a new feature that you want to connect to many different areas in the system isnt always going to be done over night. Alternatives considered [Shape](https://www.capterra.com/p/173673/SetShape/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [DebtPayPro](https://www.capterra.com/p/165109/DebtPayPro/) [OnSite CRM](https://www.capterra.com/p/155368/OnSite-CRM/) Reasons for choosing Skywave CRM Skywave is a partner in your buisness that offers everything that you need and so much more at a cost that is known from the start, the rest were software companies where you were just one of many clients. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.