# Faith Direct Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Faith Direct the right Donation Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207846/Faith-Direct/reviews --- Faith Direct 4.6 (72) [View alternatives](https://www.capterra.com/p/207846/Faith-Direct/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Faith Direct Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews MH Mary H Pastoral AssociateReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “We appreciate the "events" option which we use for RE registration and adult faith and family activity sign ups, and even for our festival raffle ticket purchases. “ September 14, 2020 KN Kellianne N Business Office CoordinatorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “The only complaint that we have is the report we receive when the information is downloaded, contains a section at the end of "Donor Notes". “ September 8, 2020 KN Kellianne N Business Office CoordinatorReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “The most important feature that we use and is time saving, is the ability to download the financial data and import this information into our church office software.“ September 8, 2020 CG Carol G Data ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “Creating my own reports can be somewhat frustrating when I have to toggle between "member" and "family" to get pertinent information. “ September 9, 2020 TW Trish W Director of FinanceNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The great thing about Faith Direct is the ease in which we can set up new drop down items for our parishioners to donate to as they come up, for example an emergency collection for a hurricane, Covid-19 etc. “ September 3, 2020 AJ Ann J Accounting ManagerReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “It was difficult for our users to understand that even though they wanted to give weekly, the full monthly amount would be pulled out at once.“ September 9, 2020 CT Catherine T Finance ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “My favorite feature is their annual mailing to the parishioner base, asking if they'd like to adjust their donations, or soliciting new members to enroll in EFT giving. “ September 3, 2020 TD Thaddeus D Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It does not have a seamless integration with our administrative processing software (Parish Soft).“ September 14, 2020 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Carol G. Data Manager Religious Institutions Used the software for: 2+ years ### "Faith Direct User's Perspective" September 9, 2020 5.0 Doing tax statements is a breeze with this software. I have access to a ton of information about our parish at my fingertips Pros This product is easy to use and provides a great source of financial information for our parish. Cons Creating my own reports can be somewhat frustrating when I have to toggle between "member" and "family" to get pertinent information. To get the 1 piece of information I need--Active Family- I have to get the Active Member--way more work to delete multiple family members. Reason for choosing Faith Direct no other choice Switched from [Parish Data System](https://www.capterra.com/p/2678/PDS-Church-Office/) To be inline with other parishes in the Archdiocese Review Source SN Sarah N. Director of Business Operations Non-Profit Organization Management Used the software for: 2+ years ### "Faith Direct helped us increase our offertory!" September 8, 2020 4.0 We have enjoyed a substantial increase and overall consistency in offertory since switching to Faith Direct. Pros The software is user-friendly for the customers. We've had very little confusion or questions about registering and maintaining accounts. Faith Direct customer service is good and they work hard to help the organization to keep their eye on increasing usage therefore increasing offertory. Cons The reports could be improved. They are not as friendly to the end-user as I would wish. It is hard to extract some of the data that we want to see for statistics. Switched from [Online Giving](https://www.capterra.com/p/149731/Online-Giving/) Not user friendly at all and reporting systems were very poor. Review Source PL Paul L. Pastoral Associate Religious Institutions Used the software for: 2+ years ### "Faith Direct is ok." September 3, 2020 3.0 Early on, customer service was not so good. I judged they did not listen, and failed to recognize that the customer could be right. Customer service has gotten better. If not encouraged by the Archdiocese, we likely would not have made the switch from WeShare. Now we stay with Faith Direct because it would be a lot of work and trouble to convey change to parishioners. Faith Direct is “ok” but not a “wow” experience. Pros The monthly summaries we receive are easily tied in with our bank statements. Our bookkeeper is a fan. Cons • Reports are very limited. • The ability and flexibility to look up or edit parishioners information and giving is limited. • “Weekly” giving means amount is multiplied by 4 or 5, but withdrawn once a month. Reason for choosing Faith Direct Encouraged by the Archdiocese Review Source AW Angela W. Communications Religious Institutions Used the software for: 2+ years ### "Good software for online church giving" September 3, 2020 4.0 Overall my experience has been positive as a user and as an admin. The staff is always helpful and responsive. Pros It's easy for the user to set up an account and give automatically and/or pay for events. It's increased our online giving a great deal. Cons It's a little buggy. Setting up an event takes several steps and doesn't always save correctly. And every time is saves, you have to click back into the event. Switched from [Acceptiva for Nonprofits](https://www.capterra.com/p/67988/Acceptiva-for-Nonprofits/) I believe Faith Direct was easier on the user end and incorporated into our database easier. Review Source CT Catherine T. Finance Manager Religious Institutions Used the software for: 2+ years ### "Big Fan of Faith Direct" September 3, 2020 5.0 As EFT Donations are so important to the consistent giving for churches, Faith Direct has taken most of the burden off the parish to provide a service that is safe, PCI compliant, always available to both the church and their parishioners through their supurb customer service. Pros I am totally in love with Faith Direct. We signed on with Faith Direct at a previous parish when I worked there and just loved it so that when I moved to another parish, we changed to them as well. And when we became a pastorate, we signed the new parish on with Faith Direct. Customer Service is the best I've experienced. They are quick to respond, and always address whatever issues you may have. When I have directed parishioners to call FD, the feedback from them has been great. They are always treated in a friendly, courteous manner. Another nice thing with Faith Direct is that there is no limit to the number of funds people can give to. We include ALL of them for the year, but specify the month. So, parishioners can decide now what they would like to give for the year and the donations would be charged to their card or withdrawn from their bank account in the month that is specified. Text-to-Give is another feature included in their services, at no extra charge. My favorite feature is their annual mailing to the parishioner base, asking if they'd like to adjust their donations, or soliciting new members to enroll in EFT giving. The letters are all handled by them. We are just beginning to use other platforms FD offers for taking Faith Formation registrations and tuition payments. It seems to be going well and we have experienced no problems yet. Cons The only Con I can come up with is that when you move to a different EFT provider, you lose donors. This is not Faith Direct's fault, it's just people don't understand you have to register again. They assume everything moves over from the old provider to the new. Faith Direct does a great job sending out reminders, but you cannot count on everyone reading and understanding what they must do. Again, not the fault of Faith Direct. Reason for choosing Faith Direct Even though Give Centrals fees were considerably lower than Faith Direct, when you factored in the services Faith Direct provided, we felt it was worth the extra costs. Review Source PA PAMELA A. Bookkeeper Religious Institutions Used the software for: 1-2 years ### "Faith Direct Online Giving as the Vendor of Choice" September 4, 2020 5.0 Our overall experience with Faith Direct has been very positive. We have been blessed with an amazing support person who has been a great partner during our journey to use Faith Direct and to stretch the limits of the software for our needs, thus prompting improvements and upgrades. We are very pleased with Faith Direct as a software product and with the staff that have been directly involved with our organization for setup, implementation and daily usage. Pros The features that have been most impactful to our organization are the ease to sign up parishioners for donations, the ability to setup events and collect fees, and the assistance with monthly promotional verbiage for bulletins and social media. An additional assest to us is the 'tex-to-give'' feature that provides a 'now' giving option for our parishioners and guests to the parish. Finally, the ability to download data from Faith Direct is a file that is readily prepared for upload to other software products within our organization. Cons The event set-up module is somewhat clumsy at this time, but it provides the end result we sought. I am aware that an upgrade is on the horizen for next Spring. We are excited to see and use this future upgrade. Reason for choosing Faith Direct Faith Direct was selected as the vendor of choice due to many of the features we needed for our organization. We had a wish-list that drove the interview/review process when seeking the perfect vendor fit to St Mary Parish. Faith Direct met the majority of our wish-list needs. They were also the leading vendor in online donations and that history placed them in the top spot in our selection. The other vendors we me with, were not as advanced with the software or at a level that improvements could be implemented in a timely manner. Flexibility was missing in the other vendors, whereby Faith Direct had enough history and experience to have surpassed the other vendors for the advancement of the software product. Review Source MH Mary H. Pastoral Associate Religious Institutions Used the software for: 2+ years ### "Faith Direct" September 14, 2020 4.0 The overall experience has been positive and it filled the need to provide an online option for giving. The flat monthly fee is expensive if you do not have a high level of use. The fee has increased but our user numbers have remained relatively stable. Support staff is great. Pros The platform is attractive and easy to access, and user sign up is very straightforward. We appreciate the "events" option which we use for RE registration and adult faith and family activity sign ups, and even for our festival raffle ticket purchases. We also used it when Masses resumed during COVID to have people sign up for Mass to make sure we had enough seats available. The ability to set up payments for second collections is also very helpful. Cons Reports are not as adequate as we would like. Our finance manager has to calculate fees for each activity in order to charge them to the proper account. It would be nice to have flexibility in creating reports. Some parishioners have not signed up bc of the processing fees we have to pay, and others switched from our EFT option, which had no or very minimal transaction fees, to Faith Direct using a credit card, so some of our costs increased. Reason for choosing Faith Direct Hoping for a larger number of participants, we believed that the monthly fee + transaction costs would be less than the higher processing fees charged by other companies. We also wanted to have the "event" feature. Review Source LB Lynn B. Accounting Assistant Religious Institutions Used the software for: 1-2 years ### "L. Baerwolf Faith Direct Review" September 3, 2020 5.0 We are allowing the parishioners in the Diocese of Saginaw to make online gifts to either the Diocese directly or to many other campaigns that we are currently running in Faith Direct. We are bringing in significant additional revenue for the schools, renovation projects, priest retirement and our main Catholic Services Appeal campaign. This has been extremely valuable to us during the months of the pandemic when the churches were closed and people continued to support them through Faith Direct. Pros The most impactful thing for our company was giving people the option to donate online on their own. This has been extremely helpful during the pandemic . The system is very easy to use and the integration into our existing systems was quite easy also. Cons The only issue or problem that we have had with the software is sometimes people either think they are making a one time gift and really they are making an ongoing gift or vice versa. They sometimes think they are making an ongoing gift but they are actually making a one time gift. I believe that the confusion has less to do with the Faith Direct software and more to do with our own website and how they get into Faith Direct to donate in the first place. Reason for choosing Faith Direct I was not part of the committee that chose Faith Direct so I do not know anything about the cost of the system or who else they looked at. Review Source SS Suzi S. Office Administrator Religious Institutions Used the software for: 2+ years ### "Positive Change to Faith Direct" September 21, 2020 5.0 Overall the product has been a valuable resource for us in many ways and the customer support has always been very helpful and expedient. Pros The ease of use for both staff and parishioners has been great. It has been more utilized during this time of Covid, giving our parishioners a safe and secure way to continue their giving and parishioners have report how easy it is to use. The Text-to-Give feature has been an added benefit especially with one time collections and special collections. The ability to pull a variety of detailed reports is very helpful, especially the projected giving. This has been huge for us during Covid and when preparing budgets. Cons The event sign up has been a bit complicated and cumbersome, but I understand they are rolling out a new and improved version. Review Source BL Beckee L. Coordinator of Youth Ministry Religious Institutions Used the software for: 1-2 years ### "Helpful but Needs Added Features" September 3, 2020 4.0 We're happy with it. It's made a lot of things easier for us, though we are hoping for some updated functions that will make it better. Pros It's mostly easy to understand the flow of it. The event/online registration function has been amazing for our religious ed programs. Cons It would be nice if it allowed us to log baptisms that took place outside of the United States. We've been told that's just not an option which just seems insane. We would love it if the certificates for sacraments were nicer. They're just very plain. And the mail merge option isn't very intuitive. We've had some problems with that, especially in regards to the mother's maiden name. With online registration, it would be nice if we could get registrations sent to us as an actual registration form, not just a summary with multiple kids on one page. Switched from [Parish Data System](https://www.capterra.com/p/2678/PDS-Church-Office/) It was recommended by our Diocese. Review Source JS Jeanne S. Director of Youth Apostolate Religious Institutions Used the software for: 2+ years ### "Review" September 3, 2020 5.0 Pros I like the one-time gift option for allowing youth to pay for events electronically. Cons It could be more user friendly, ability to set up my own links etc. That may be an option, but if so, it has not been explained to me how to use it. Review Source LT Lisa T. Business Manager Religious Institutions Used the software for: 2+ years ### "Faith Direct product review" September 17, 2020 4.0 Overall experience with Faith Direct, including the software and customer service has been great for me. The software has all the reports we need and is easy to use and not complex. Anytime I have had a question on the software or a general question, I have received a helpful answer. Our account manager knows me and follows up on our use of the product and services that Faith Direct offers. Pros The automation of gifts processing, the hands-on customer service, the simple, easy reports, the import into parishioner database software, and the event registration. Cons Some of the challenges with the event registrations setup. Review Source KN Kellianne N. Business Office Coordinator Religious Institutions Used the software for: 2+ years ### "Faith Direct Review " September 8, 2020 5.0 Our experience overall has been excellent. We had customer service issues at first (many years ago) when we converted to their program. Having said that, they have been responsive over the years. We now have an account rep that is available, easy to reach and most helpful. Pros The most important feature that we use and is time saving, is the ability to download the financial data and import this information into our church office software. With 2,000+ donors currently participating, and with multiple funds to contribute too, this is a financial time saver for the office and ensures accuracy for the donor. Cons The only complaint that we have is the report we receive when the information is downloaded, contains a section at the end of "Donor Notes". The report downloads the whole history of "Donor Notes", not just the current month. This feature would be very useful if we did not have to read through all the notes. Review Source ML Mary L. Director, Stewardship Development Non-Profit Organization Management Used the software for: 6-12 months ### "Review" September 3, 2020 5.0 Our parishioners want to give electronically as they do everywhere else. This product is timely, easy to use and they like using it and our bottom line increases). Pros I like the ease with which our users have taken to this software. It's easy to use, offers recurring and one-time options and our parishioners have increased electronic giving 60%. Cons From an accounting point of view (I am not the accountant), there is "clean-up" every month re non member giving and comments that stay with the user whether they are permanent (split donation) or one time comment that stays with the file for months without differentiation. That's time consuming for the accountant. That's an internal complain, probably very small when comparing to user acceptance!!! Review Source TD Thaddeus D. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "On-Line Giving" September 14, 2020 5.0 Customer service has been awesome. Anytime we need something our dedicated customer representative \[SENSITIVE CONTENT HIDDEN\] has been there for us with a great attitude and genuine interest in our needs. Pros Once set up it runs. Most of our parishioners who use it say it was easy to set up their donations. Cons It does not have a seamless integration with our administrative processing software (Parish Soft). The extra effort to convert to Excel for export import requires more time and allows for errors. Review Source FDB Fr. Douglas B. Pastor - Catholic priest Religious Institutions Used the software for: 2+ years ### "Great extra features" September 3, 2020 4.0 Overall it has been positive especially with their efforts to recruit new users through letters and emails. Pros While we originally signed on with Faith Direct for online offertory, I have been impressed with the extra features such as "text-to-give" and event registration. Cons More personalized interaction with Faith Direct representatives who could tailor a program specifically for our needs. Reason for choosing Faith Direct The Diocese of Cleveland recommended it at the time. Review Source KG Karen G. Business Manager Religious Institutions Used the software for: 2+ years ### "Reliable Software" September 3, 2020 4.0 Amount (monthly fee) we are charged should be based on actual number of users, not projected users. Pros Easy for parishioners to sign up; easy to add more appeals Cons Need more reporting options; no follow up from customer support telling me about new features to use and how to use them. We have had this product for years and there seems to be little improvements. Review Source FC Frank C. Pastor Religious Institutions Used the software for: 2+ years ### "Pastor Perspective" September 8, 2020 5.0 Has helped us through the changes due to the corona virus pandemic. Pros My staff finds the program easy to use, web site easy to navigate. Complete accuracy regarding funds collected. Cons The cost of the program to the parish. Would hope there could be ways to lower the cost in the future. Review Source JM Joan M. Accountant Religious Institutions Used the software for: 2+ years ### "Easy to use" September 3, 2020 5.0 Faith Direct has been great for our Offertory - especially due to the pandemic! Pros Faith Direct is easy to use. When we need something, customer support has been great. Cons With Forms, it would be nice if the price on the forms doesn't have to be set. The customer should be able to indicate what they are paying for the item or service. Reason for choosing Faith Direct Our Sunday Visitor charges per transaction. Faith Direct is a set monthly fee, so we can budget more effectively. And we have a large number of parishioners with a lot of special collections, so this saves us money. And it is easy to use! Review Source FO Farah O. Admin. Assistant Religious Institutions Used the software for: 6-12 months ### "Blessed Sacrament Church Scottsdale" September 9, 2020 4.0 My account rep is awesome. We had our launch and less than 60 days later we had to close down for Covid-19. Our Rep was great with helping us enroll more people during this time. We have really seen the beefit of Faith Direct during this pandemic. Pros Ease of use is the best part about this software. Being able to upload into our PDS System makes is a wonderful tool. Cons User end with regards to events and set up for school tuition. It feels like we are jimmy rigging the system, and the system really isn't capable of doing what we want. Review Source MK Mary K. director of communications Religious Institutions Used the software for: 2+ years ### "User @ St. Tom's" September 8, 2020 4.0 Our account representative has been very responsive and has helped me much as a new user. Pros With customer support, we have been able to set up what we need to track. Cons It is not integrated with our parishioner member database (REALM purchase by our Diocese) so it isn't easy for us to run always meaningful reports. We also have an email service provider and digital services even offered by our bulletin provider. Review Source CD Chris D. Business Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great product for a reasonable price" September 3, 2020 5.0 Honestly, the support and response time we receive from Faith Direct is excellent. Pros The product is simple and easy to use, especially when updating parishioners' information. Cons I wish it was fully integrated with Realm, the parish database system we use. It can be tedious to export the contribution report as a .csv file and then modify it when uploading to Realm. Review Source MS Mary S. Administrative Assistant Religious Institutions Used the software for: 2+ years ### "Faith Direct review " September 24, 2020 5.0 Pros I like that Faith Direct is easy to use to make contributions, and also easy to use as the administrator of the software. Cons Overall Faith Direct is easy to navigate as a user and administrator, and I don't have notable complaints. Review Source DD Dana D. Church Administrator Religious Institutions Used the software for: 6-12 months ### "User" September 8, 2020 5.0 Happy, no problems Pros I like this software because it is easy to use. Cons Don't use it on a daily basis, so I can't tell you what I like the least about the program. Review Source TW Trish W. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Online Giving for Non Profit Businesses/Churches" September 3, 2020 5.0 I would highly recommend Faith Direct to anyone looking to move to online giving. The customer service is excellent, and we have been please overall with the product and client care. Pros The great thing about Faith Direct is the ease in which we can set up new drop down items for our parishioners to donate to as they come up, for example an emergency collection for a hurricane, Covid-19 etc. We were able to sustain our offertory during covid-19 by asking our parishioners to move over to Faith Direct online giving. Many of them did which helped greatly with the financial situation during this difficult time. Approximately 90% of our givers are on Faith Direct. Cons At times there are issue with the Capital Campaign reporting features, and the ability to down load reports or upload into Pds. Perhaps more webinars or training available for reporting. Review Source Similar Products Featured