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MyUsage is an integrated utility customer engagement suite consisting of Online and Cash Payments, Customer Alerts, Prepay Billing, Online Bill Presentment, Usage Monitoring, and a Mobile App (for both iOS and Android).
Provider
Exceleron Software
Located In
United States
Foundation
1999
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Linux, On-Premise Windows
Mobile Apps
iOS, Android
Training
Webinars, In Person, Documentation, Live Online
Support
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk
Utilities
Content Source: MyUsage
Green rating bars show the winning product based on the average rating and number of reviews.
MyUsage Reviews
Pros
We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer.
Account in a positive status. They have a great customer service team at the ready, to answer any questions.
Month was a great idea win-win. It also allows a customer to obtain services without paying a large deposit.
It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly.
Cons
Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us.
As I already stated, bad debt were reduced dramatically.
A returning customer with an old debt to obtain services and pay their old debt at a percentage each.
Most of the problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us.
"Money Saving Software"
Overall: I have been using Myusage.com software for over 10 years and am extremely happy with it. It not only allows me to see daily electric usage I can tell if one day has more usage than normal and catch any problems early. As an example to that previous comment, in 2012 I had a hot water leak under the house that I was able to catch within 24 hours, if I wasn't using the Myusage.com software it could have been a month before I realized there was a problem when my electric bill finally came. As I also work for an electric utility, I've seen first hand how our customers have been able to see daily usage and conserve energy which builds a positive relationship between the utility and customer. Wouldn't use anyone else for electric prepaid software.
Pros: Cost savings, Customer appreciation and Education on Energy Usage.
Cons: There may be areas to improve the product but at this time I can't think of any.
Vendor Response
"Exceleron is top-notch products with top-notch service to support it."
Overall: As I already stated, bad debt were reduced dramatically. Customers monitor and pay what they want when they need it. Truthfully, these are our most knowledgeable customers because they do routinely monitor their usage. A traditional bill customer tends to forget the harsh weather days (hot and cold) by the time they receive their monthly billing. Then they say "No way I used that much. The weather wasn't bad at all."
Pros: We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer. Bad debt has been reduced by more than 80% from 2013 even through the COVID-19 period. Customers are able to properly budget and reduce their energy consumption by monitoring their usage on a daily/weekly or monthly basis. Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues.
Cons: Our integration process was relatively painless. I honestly have nothing negative to say about the product.
Vendor Response
"Redundant Input for customer, poor customer service, unknown/misc charges "
Overall: Site goes down with no indication for customer Site Maintenance, only rejects usual log in .
Pros: Daily monitor usage,since hourly is not available.
Cons: Usage is averaged and not truly by 24hr/12hr or the physical day.
"MyUsage Portal Review by RSE"
Pros: It is easy to implement and use this produce. The support we receive is very good and quick to respond. Since we started using this product several years ago, there has been little problem/breakdown of this product. It stays up and seems to always work well.
Cons: I can't think of anything that I don't like about this product. Most of the problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us.
Vendor Response
"Simple and efficient layout"
Pros: The MyUsage Customer Portal holds all data needed for our representatives and customers to monitor their daily utility usage and charges. The simplified layout makes it easy to navigate through the site, allowing our teams to walk customers through the site via phone.
Cons: We found that some of the reports could use additional filter options. Most recently we needed active account emails, but the current report provides ALL emails, there is not an option to filter to active accounts only. We recently started using the credit limit option, we would like to have a comments section within the credit limit as it will help us filter out accounts that do not need to be reviewed for a couple of months.
Vendor Response
