# MyUsage Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MyUsage Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/207893/MyUsage --- # MyUsage Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyUsage ## What is MyUsage? MyUsage is an integrated utility customer engagement suite consisting of Online and Cash Payments, Customer Alerts, Prepay Billing, Online Bill Presentment, Usage Monitoring, and a Mobile App (for both iOS and Android). ## What is MyUsage used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2000 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyUsage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://exceleron.com&name=MyUsage) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyUsage 4.6 (11) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $2000 Per Feature, Per Month Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11) Ease Of Use 4.6 (54) Value For Money 4.2 (10) Value For Money 4.5 (45) Customer Service 4.6 (11) Customer Service 4.8 (51) ## MyUsage alternatives Highest Rated [4.9 (58)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207893/MyUsage/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Meter Data Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Metered Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Non-Metered Billing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process billing for a product/service with a fixed monthly charge Online Payments 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) MyUsage 15 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Create, manage, and send invoices or bills to customers Store and organize information about customers and previous interactions Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Get Advice We can help you find the software with the features you need. Features 4.4 (11) 4.4 Based on 11 reviews ## Pricing Value for money 4.2 (10) Basic $2,000 Per Feature,Per Month Value for money 4.2 (10) 4.2 Based on 10 reviews ## Integrations [ NorthStar](https://www.capterra.com/p/220528/NorthStar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (11) 4.6 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 11 reviews Filter by rating 5(8) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JW John W. Respiratory Rherapist Medical Practice ### "Redundant Input for customer, poor customer service, unknown/misc charges " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2023 Site goes down with no indication for customer Site Maintenance, only rejects usual log in . Pros Daily monitor usage,since hourly is not available. Cons Usage is averaged and not truly by 24hr/12hr or the physical day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Veronica M. Customer Service Manager Utilities ### "Simple and efficient layout" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Pros The MyUsage Customer Portal holds all data needed for our representatives and customers to monitor their daily utility usage and charges. The simplified layout makes it easy to navigate through the site, allowing our teams to walk customers through the site via phone. Cons We found that some of the reports could use additional filter options. Most recently we needed active account emails, but the current report provides ALL emails, there is not an option to filter to active accounts only. We recently started using the credit limit option, we would like to have a comments section within the credit limit as it will help us filter out accounts that do not need to be reviewed for a couple of months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2020 Thank you Veronica! You are a valued customer and we appreciate you! Thank you for your business. KA Kimberly A. Utility Collections Manager Utilities ### "Great customer service, customizable " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2020 Pros Customizable to processes. The best customer service responsiveness that I have ever encountered during implementation and after. Cons Reconciliation process is cumbersome overall. Reasons for choosing MyUsage Best variety of payment options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 10, 2020 Thank you Kim! You are a valued customer and we appreciate you! Thank you for your business. TD Tonja D. Computer Software Specialist 1 Utilities ### "MLGW Review of Myusage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2020 Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us. Myusage give MLGW a second option and our customer a second chance to have utilities again. Pros The product was easy to use, easy to train and gave out customer a option of pay as you go or prepay for services. Cons The Reconciliation process should be easier to allow the user to automatically added the reconciliation credit to the debt recovery balance. At the present time, we have to manually process a reconciliation credit if we want to apply it to the debt recovery amount owed. Reasons for choosing MyUsage Myusage offered a product that we felt would be beneficial to MLGW and to our customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 10, 2020 Thank you Tonja! You are a valued customer and we appreciate you! Thank you for your business. DF Dudley F. Director - Accounting & Finance Utilities ### "Exceleron is top-notch products with top-notch service to support it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 As I already stated, bad debt were reduced dramatically. Customers monitor and pay what they want when they need it. Truthfully, these are our most knowledgeable customers because they do routinely monitor their usage. A traditional bill customer tends to forget the harsh weather days (hot and cold) by the time they receive their monthly billing. Then they say "No way I used that much. The weather wasn't bad at all." Pros We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer. Bad debt has been reduced by more than 80% from 2013 even through the COVID-19 period. Customers are able to properly budget and reduce their energy consumption by monitoring their usage on a daily/weekly or monthly basis. Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues. Cons Our integration process was relatively painless. I honestly have nothing negative to say about the product. Reasons for choosing MyUsage Exceleron had years of experience and had a superior product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 14, 2020 Thank you Dudley! You are a valued customer and we appreciate you! Thank you for your business. JW Jeff W. Office Manager Utilities ### "MyUsage FES review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 The best I have used so far. This also includes the phone app as well Pros Customer Service would be the most important feature. The team is always available to help and quick to respond to any problems that arise. They are also understanding to our needs and go above and beyond to maintain our satisfaction. Cons I would like the daily temperature to be revealed within the summary data page for history purposes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2020 Thank you Jeff! You are a valued customer and we appreciate you! Thank you for your business. MM Mark M. MDM Systems Analyst Utilities ### "MyUsage The Prepay System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2020 The MyUsage Customer Portal provides our customers with a new way to monitor and pay for their utility services. Many customers like the ability to pay ahead as they are able to better budget their money. They also like the daily visibility to their usage and charges so that they can monitor and track that in order to make changes and save money. Pros It is very easy for customers to use in checking on their balances. The ability to use the web or the mobile app give the customers many options to monitor their account when and where they desire. The reports available are also helpful from a company perspective. Cons I would like the ability to create custom reports or be able to see where a report request is in the company queue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2020 Thank you Mark! You are a valued customer and we appreciate you! Thank you for your business. DF DALE F. Office Supervisor/ Billing Clerk Utilities ### "User and Customer friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2020 We have had a lot of positive results with this product. After implementing this product we have collected in old debts (Write Offs) from previous years a total of $147,123.27. Having an option for a returning customer with an old debt to obtain services and pay their old debt at a percentage each month was a great idea win-win! It also allows a customer to obtain services without paying a large deposit. Pros The software was an almost seamless integration with our existing system. We loved that it took a lot of pressure off our collection department. The customer was as we put it, in charge of keeping their account in a positive status. They have a great customer service team at the ready, to answer any questions. Cons There's nothing that I can say I don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2020 Thank you Dale! You are a valued customer and we appreciate you! Thank you for your business. DB Doug B. Utility Support Supervisor Utilities ### "Money Saving Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 I have been using Myusage.com software for over 10 years and am extremely happy with it. It not only allows me to see daily electric usage I can tell if one day has more usage than normal and catch any problems early. As an example to that previous comment, in 2012 I had a hot water leak under the house that I was able to catch within 24 hours, if I wasn't using the Myusage.com software it could have been a month before I realized there was a problem when my electric bill finally came. As I also work for an electric utility, I've seen first hand how our customers have been able to see daily usage and conserve energy which builds a positive relationship between the utility and customer. Wouldn't use anyone else for electric prepaid software. Pros Cost savings, Customer appreciation and Education on Energy Usage. Cons There may be areas to improve the product but at this time I can't think of any. Reasons for choosing MyUsage At the time of selecting the product Myusage.com had the best product with the meter types our utility uses and then years later after reviewing competitors products and Myusage.com we determined that Myusage.com is far ahead of the other products on the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2020 Thank you Doug! You are a valued customer and we appreciate you! Thank you for your business. CG Crystal G. CSR Utilities ### "This product has helped in many ways." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 The portal is very easy for staff to use and teach our customers all the benefits MyUsage holds. Whether it is monitoring usage only or paying for power as you go, the flow is very easy to follow. It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly. Pros The software is easy to maneuver around and is dependable. Cons Having a customizable dashboard to be able to add report totals would be nice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2020 Thank you Crystal! You are a valued customer and we appreciate you! Thank you for your business. [View all Reviews](https://www.capterra.com/p/207893/MyUsage/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)