# MyUsage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyUsage the right Utility Billing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207893/MyUsage/reviews --- MyUsage 4.6 (11) [View alternatives](https://www.capterra.com/p/207893/MyUsage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyUsage Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Doug B. Utility Support Supervisor Utilities Used the software for: 2+ years ### "Money Saving Software" August 4, 2020 5.0 I have been using Myusage.com software for over 10 years and am extremely happy with it. It not only allows me to see daily electric usage I can tell if one day has more usage than normal and catch any problems early. As an example to that previous comment, in 2012 I had a hot water leak under the house that I was able to catch within 24 hours, if I wasn't using the Myusage.com software it could have been a month before I realized there was a problem when my electric bill finally came. As I also work for an electric utility, I've seen first hand how our customers have been able to see daily usage and conserve energy which builds a positive relationship between the utility and customer. Wouldn't use anyone else for electric prepaid software. Pros Cost savings, Customer appreciation and Education on Energy Usage. Cons There may be areas to improve the product but at this time I can't think of any. Reason for choosing MyUsage At the time of selecting the product Myusage.com had the best product with the meter types our utility uses and then years later after reviewing competitors products and Myusage.com we determined that Myusage.com is far ahead of the other products on the market. Review Source Response from Exceleron Software August 5, 2020 Thank you Doug! You are a valued customer and we appreciate you! Thank you for your business. DF Dudley F. Director - Accounting & Finance Utilities Used the software for: 2+ years ### "Exceleron is top-notch products with top-notch service to support it." December 8, 2020 5.0 As I already stated, bad debt were reduced dramatically. Customers monitor and pay what they want when they need it. Truthfully, these are our most knowledgeable customers because they do routinely monitor their usage. A traditional bill customer tends to forget the harsh weather days (hot and cold) by the time they receive their monthly billing. Then they say "No way I used that much. The weather wasn't bad at all." Pros We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer. Bad debt has been reduced by more than 80% from 2013 even through the COVID-19 period. Customers are able to properly budget and reduce their energy consumption by monitoring their usage on a daily/weekly or monthly basis. Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues. Cons Our integration process was relatively painless. I honestly have nothing negative to say about the product. Reason for choosing MyUsage Exceleron had years of experience and had a superior product. Review Source Response from Exceleron Software December 14, 2020 Thank you Dudley! You are a valued customer and we appreciate you! Thank you for your business. JW John W. Respiratory Rherapist Medical Practice Used the software for: 2+ years ### "Redundant Input for customer, poor customer service, unknown/misc charges " March 20, 2023 3.0 Site goes down with no indication for customer Site Maintenance, only rejects usual log in . Pros Daily monitor usage,since hourly is not available. Cons Usage is averaged and not truly by 24hr/12hr or the physical day. Review Source DT David T. Vice President - Administration Utilities Used the software for: 2+ years ### "MyUsage Portal Review by RSE" August 4, 2020 5.0 Pros It is easy to implement and use this produce. The support we receive is very good and quick to respond. Since we started using this product several years ago, there has been little problem/breakdown of this product. It stays up and seems to always work well. Cons I can't think of anything that I don't like about this product. Most of the problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us. Reason for choosing MyUsage They were not ready to roll out the product and it was going to be a year or longer before they were. We were ready and wanting to start right away and Exceleron had this product ready to go and already being used successfully in the utility industry. Review Source Response from Exceleron Software August 5, 2020 Thank you David! You are a valued customer and we appreciate you! Thank you for your business. VM Veronica M. Customer Service Manager Utilities Used the software for: 2+ years ### "Simple and efficient layout" December 10, 2020 5.0 Pros The MyUsage Customer Portal holds all data needed for our representatives and customers to monitor their daily utility usage and charges. The simplified layout makes it easy to navigate through the site, allowing our teams to walk customers through the site via phone. Cons We found that some of the reports could use additional filter options. Most recently we needed active account emails, but the current report provides ALL emails, there is not an option to filter to active accounts only. We recently started using the credit limit option, we would like to have a comments section within the credit limit as it will help us filter out accounts that do not need to be reviewed for a couple of months. Review Source Response from Exceleron Software December 11, 2020 Thank you Veronica! You are a valued customer and we appreciate you! Thank you for your business. DF DALE F. Office Supervisor/ Billing Clerk Utilities Used the software for: 2+ years ### "User and Customer friendly" August 12, 2020 5.0 We have had a lot of positive results with this product. After implementing this product we have collected in old debts (Write Offs) from previous years a total of $147,123.27. Having an option for a returning customer with an old debt to obtain services and pay their old debt at a percentage each month was a great idea win-win! It also allows a customer to obtain services without paying a large deposit. Pros The software was an almost seamless integration with our existing system. We loved that it took a lot of pressure off our collection department. The customer was as we put it, in charge of keeping their account in a positive status. They have a great customer service team at the ready, to answer any questions. Cons There's nothing that I can say I don't like. Review Source Response from Exceleron Software August 19, 2020 Thank you Dale! You are a valued customer and we appreciate you! Thank you for your business. MM Mark M. MDM Systems Analyst Utilities Used the software for: 2+ years ### "MyUsage The Prepay System" August 12, 2020 4.0 The MyUsage Customer Portal provides our customers with a new way to monitor and pay for their utility services. Many customers like the ability to pay ahead as they are able to better budget their money. They also like the daily visibility to their usage and charges so that they can monitor and track that in order to make changes and save money. Pros It is very easy for customers to use in checking on their balances. The ability to use the web or the mobile app give the customers many options to monitor their account when and where they desire. The reports available are also helpful from a company perspective. Cons I would like the ability to create custom reports or be able to see where a report request is in the company queue. Review Source Response from Exceleron Software August 19, 2020 Thank you Mark! You are a valued customer and we appreciate you! Thank you for your business. TD Tonja D. Computer Software Specialist 1 Utilities Used the software for: 2+ years ### "MLGW Review of Myusage" December 9, 2020 5.0 Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us. Myusage give MLGW a second option and our customer a second chance to have utilities again. Pros The product was easy to use, easy to train and gave out customer a option of pay as you go or prepay for services. Cons The Reconciliation process should be easier to allow the user to automatically added the reconciliation credit to the debt recovery balance. At the present time, we have to manually process a reconciliation credit if we want to apply it to the debt recovery amount owed. Reason for choosing MyUsage Myusage offered a product that we felt would be beneficial to MLGW and to our customers. Review Source Response from Exceleron Software December 10, 2020 Thank you Tonja! You are a valued customer and we appreciate you! Thank you for your business. CG Crystal G. CSR Utilities Used the software for: 2+ years ### "This product has helped in many ways." August 4, 2020 5.0 The portal is very easy for staff to use and teach our customers all the benefits MyUsage holds. Whether it is monitoring usage only or paying for power as you go, the flow is very easy to follow. It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly. Pros The software is easy to maneuver around and is dependable. Cons Having a customizable dashboard to be able to add report totals would be nice. Review Source Response from Exceleron Software August 11, 2020 Thank you Crystal! You are a valued customer and we appreciate you! Thank you for your business. JW Jeff W. Office Manager Utilities Used the software for: 2+ years ### "MyUsage FES review" December 8, 2020 5.0 The best I have used so far. This also includes the phone app as well Pros Customer Service would be the most important feature. The team is always available to help and quick to respond to any problems that arise. They are also understanding to our needs and go above and beyond to maintain our satisfaction. Cons I would like the daily temperature to be revealed within the summary data page for history purposes Review Source Response from Exceleron Software December 9, 2020 Thank you Jeff! You are a valued customer and we appreciate you! Thank you for your business. KA Kimberly A. Utility Collections Manager Utilities Used the software for: 1-2 years ### "Great customer service, customizable " December 9, 2020 4.0 Pros Customizable to processes. The best customer service responsiveness that I have ever encountered during implementation and after. Cons Reconciliation process is cumbersome overall. Reason for choosing MyUsage Best variety of payment options. Review Source Response from Exceleron Software December 10, 2020 Thank you Kim! You are a valued customer and we appreciate you! Thank you for your business. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.