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Pros
Great text messaging system for a small business.
It is very convenient tool to reach out to the public and members of our organization. I enjoy that you can message back and forth with ease just like you are on a cell phone.
It has been great as a whole. Great customer service and quality texting service.
It's easy to use and message delivery is fast enough and reliable.
Cons
The website can be sometimes glitchy and difficult to navigate. There's a delay switching between functions and pages.
Bad business ethics, poor customer service. Unwilling to refund accidental subscription time, meant to cancel after first month.
TextSpot do not have Android an IOS applications which makes it difficult to use in mobile devices.
I can't think of anything I don't like. It does exactly what I need it to do.
Showing Most Helpful
Showing 19 of 19 reviews
"Good and inexpensive Mass SMS system"
Overall: Very smooth, and when someone replies to a text, I get a notification that someone has done so.
Pros: Very easy to setup and transfer in contact lists and groups. Messages are sent immediately and if there are any issues to any numbers, I am notified immediately so that the issue can be corrected.
Cons: The billing module needs help when the card info needs updating. It doesn't see that you already have a subscription that just needs updating for the autopay, and I end up having two subscriptions and then having to get customer service to iron out the problem.
Vendor Response
"TextSpot is a Valuable Business Tool"
Overall: My overall experience with TextSpot is positive - I am very happy with the software! Customer support is responsive and new features and functionality are added regularly. My clients LOVE that I can text them with a dedicated number, and I have a record of sent, received and deliverability without worrying about losing any messages should I lose or switch my cell phone.
Pros: This software is a convenient and easy way to keep in touch with my clients with updates, changes, appointment reminders, and with important information, especially while they are actively traveling. Messages can be sent and received from my phone or desktop, and can include links and images, and the TextSpot notifications tell me who incoming messages are from. The dedicated number now keeps my business mobile free and messages archived.
Cons: This software is amazing - nothing to dislike as far as I am concerned. Some requested features would be the ability to send up to two (2) images per message and brand without using the image slot for my company logo.
Vendor Response
"Bad business ethics / support"
Overall: Not good. They want to keep free money for doing nothing. Bad ethics.
Pros: Can't say that I liked anything. I don't recommend it at all.
Cons: Bad business ethics, poor customer service. Unwilling to refund accidental subscription time, meant to cancel after first month. Just wanted to try text marketing out. I was sure I had cancelled it but it slipped by somehow.
Vendor Response
"Great software"
Overall: Very easy to use for communication with associates
Pros: Easy to use and I like the notifications
Cons: Customer support is not the greatest help
Vendor Response
"Experience Exceptional Service with Textspot"
Pros: Textspot has been consistently improving and enhancing its services for its users, and we rely on their services daily. Their support team diligently collaborates with us, and they efficiently address any concerns or problems that arise.
Cons: At present, TextSpot does not have any downsides. They have enriched their services by integrating automatic responses, which we are eagerly anticipating utilizing in the future.
Vendor Response
"Great text messaging system for a small business."
Pros: I found TextSpot easy to learn and work with. I can set up the appointment reminders for a single appointment or multiple appointments at one time. I can do group text if we need to cancel a whole day. Textspot has saved me a lot of time and phone calls, and easy for the patient's to respond. The cost can't be beat! For us being a small business, Textspot provided a needed service at a price a small business can afford. I highly recommend Textspot!
Cons: At the beginning it did take some time to learn how to edit or delete a message, and it felt slow in customer support for responses, however, that has improved!
Vendor Response
"TextSpot Review"
Overall: It has been great as a whole. Great customer service and quality texting service
Pros: It is very convenient tool to reach out to the public and members of our organization. I enjoy that you can message back and forth with ease just like you are on a cell phone.
Cons: Would like an app for it, but otherwise no complaints
Vendor Response
"Easy to Use, Great Value"
Overall: My experience with Text Spot has been very positive. I've recommended it to others and hope to utilize it in a larger way in the next few months.
Pros: Text Spot allows me to quickly schedule SMS reminders to our cleaning team so no one forgets a clean or particular task.
Cons: Nothing at this time. We are considering switching from our current SMS provider which sends marketing texts to our subscribers.
Vendor Response
"Re: Customer Service"
Overall: Overall Textspot meet our needs for quick communication with clients.
Pros: [sensitive content hidden] was friendly, efficient, and communicative in solving our issue.
Cons: TS is a little wonky or slow in showing texts sent and received. I often need to refresh to see the text but this is not a big problem.
Vendor Response
"Reliable SMS"
Pros: It's easy to use and message delivery is fast enough and reliable.
Cons: The website can be sometimes glitchy and difficult to navigate. There's a delay switching between functions and pages.
Vendor Response
"Great service"
Pros: Easy to send mass texts to my vendors. Makes it simple.
Cons: Has issues with delivering messages sometimes.
Vendor Response
"WaupacaOnline Review"
Pros: Allows me to keep customers informed of upcoming Maintenace or outages
Cons: Need to send to multiple lists at same time
Vendor Response
"Great product!"
Overall: I love that I can schedule text reminders for appointments. Set it and forget it!
Pros: Easy to use, easy navigation, very reasonably priced.
Cons: I can't think of anything I don't like. It does exactly what I need it to do.
Vendor Response
"Beneficial to the business "
Overall: Overall txtapot has really helped adult customers on making their monthly car payments!
Pros: The facet that I can send monthly reminders to our customers on making their payments and I only have to set it up once.
Cons: I do not like that I can not edit a txt once I've set it up, if I made a mistake on a scheduled txt I have to delete it and rewrite it.
Vendor Response
"Overall a great service "
Pros: Scheduled texts work great. That way I can do them all in advance.
Cons: Not being able to reply to messages. Or have an app for the software.
Vendor Response
"TextSpot hits the spot!"
Pros: I really like the capabilities of this software however it would be great if we could change an already scheduled text because meetings change often. Other than that, it checks all the boxes I needed it for.
Cons: Editing scheduled texts and not being able to use my phone number or something like it.
Vendor Response
"TextSpot makes text message management easy"
Pros: Have quite advance features that automates the bulk text messaging in a all-in-one approach.
Cons: TextSpot do not have Android an IOS applications which makes it difficult to use in mobile devices.
Vendor Response
"So easy to set up and use!"
Pros: I love that I can create templates of texts and then apply whatever contacts to these templated texts and send out scheduled reminders.
Cons: I wish I could edit scheduled texts more easily.
Vendor Response
"Great product"
Pros: Customer service has been wonderful. They are so easy to work with
Cons: Wish there was the ability to have sub-groups
Vendor Response