# LabiDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LabiDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/207935/LabiDesk --- # LabiDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LabiDesk ## What is LabiDesk? LabiDesk is all-in-one help desk software with multiple support channels: Shared Email Inbox/ Ticketing System, HelpWidget, Knowledge Base, Chat. It helps manage incoming requests, onboarding, and communication with customers and leads. ## What is LabiDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price $79 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LabiDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://labidesk.com&name=LabiDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LabiDesk 4.3 (27) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (27) Ease Of Use 4.3 (3,603) Value For Money 4.2 (22) Value For Money 4.2 (2,658) Customer Service 4.2 (22) Customer Service 4.3 (2,766) ## LabiDesk alternatives Highest Rated [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207935/LabiDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.2 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Reporting/Analytics 3.9 (11) 18.18% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Service Level Agreement (SLA) Management 4.2 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Real-Time Chat 4.6 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Self Service Portal 4.3 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Customizable Branding 4.6 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding LabiDesk 17 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.0 (27) 4.0 Based on 27 reviews ## Pricing Value for money 4.2 (22) Free Trial Basic $79.00 Flat Rate,Per Month Value for money 4.2 (22) 4.2 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (22) 4.2 Based on 22 reviews ## User reviews Overall rating 4.3 Based on 27 reviews Filter by rating 5(14) 4(11) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Software engineer Computer Software ### "Sad to see the service of LabiDesk" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2022 I am not happy. This is my 6-month long experience. I should have gone for intercom or freshwork. Pros They have a very strong roadmap. They know what to build next. Cons The whole product needs quality assurance. I don't know how the company release a feature to its users. From knowledge base to ticket management has major issues. - Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds - No integration with slack or other communication channels when a new message comes - No browser sounds, buzz, or notification comes when a new message come - No mobile apps - In case you are not using their website, the system should email you the message the customer has written. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Junwen Chen -. Financial Coach Financial Services ### "All-In-One help desk solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 24, 2021 Overall, Labidesk is an All-In-One help desk solution that helps to manage customer relationships comprehensively. It is rich in features and still very simple to use. With a structured solution like Labidesk, we can keep our customers' contacts and details organized and not lose the tasks. Pros Pros: 1) All in one help desk solution - all the essential elements include in one tool (help center, live chat, knowledge base) 2) Relatively simple to use - the onboarding is user friendly to get us to start 3) Customizable - a lot of options are available to use Cons Cons: 1) No apps for iOS and Android (can only work on laptop and not on the move) 2) UI/UX can be improved (good to have dark mode) 3) Addition of more features and integrations will be good to have Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User ceo Design ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 16, 2021 Enjoyable experience easy to use Pros Easy to use Excellent and friendly company Cons No con.... There is nothing I can't find wrong with this product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Calvin S. Researcher Education Management ### "Solid Help Desk All in One Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2021 Overall I have had a great experience using Labidesk. Pros Very convenient to have knowledge base, chat and ticket management all in one app. A lot of great features in the roadmap (chat bots, roadmap etc) that will enhance customer support. Cons The UI is clean but could use but could use some improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kumar G. Founder Internet ### "All in one software to help you manage your customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2021 Pros It is complete all-in-one software to manage your customer service from Live chat to support tickets and many more and I love to use it. The team behind is great and they love to hear feedback and improve on it. Cons There are no cons as of now. However, the UI could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mr Samuel A. IT Consultant Computer & Network Security ### "No Omni Channel Settings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 9, 2021 Very fast and easy to use by anyone. No High Tech Knowledge is Needed. Pros Fast and easy to use. Modern Look of the Interface. Personal Email Signature loves this a lot. Navigation panel well organized. Cons No Mobile app | Desktop App | The Website is Ok Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Consultant Biotechnology ### "It’s a great help desk software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2021 Pros LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat. Cons Nothing, everything is great! I wouldn’t change anything with the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hansil M. Owner Consumer Goods ### "Worth the price - value for money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 8, 2021 Pros A lot of potential for this software. Works well in the current version as well Cons Still a lot of development left as per the roadmap Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA mike a. director Wholesale ### "Great Shopify Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 8, 2021 Pros Most help desks don't have Shopify integration. I find it very important. Cons I would like more customizations with how to shape the chat box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Peter D. Owner Retail ### "Great helpdesk platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 8, 2021 Pros I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package. Cons I dont think they have a mobile app yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JZ Justin Z. Freelance Web Designer Information Technology and Services ### "A Good Contender" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 8, 2021 It saves you from using several tools by having Public Roadmap, Email signatures, and Custom Integrations under the same roof. Pros Not many startups can launch with features like Omnichannel Inbox (coming very soon) that can compete with heavy-weights like Zendesk and Intercom. And with Automation Rules, it saves humans time from answering majority of the questions. These days, still many helpdesk software doesn't come with collectiing surveys (coming soon too), IT department needs to use other software to automate this. Clean and nice UI also. Cons I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though. I also want custom domain to be available to Starter plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Web Developer E-Learning ### "Very fast app" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 8, 2021 Fast app. I like that a lot. Pros \- The UI - The design looks cool. - It has a lot of options that are easy and intuitively to set - It has themes - has mailbox and chat too - it is super fast. Cons I could not verify my mailbox from the begining. The design could be modified a little Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fabrizio S. Freelancer Dev Internet ### "A promising Helpdesk software with Nice extras" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 8, 2021 Labidesk is a good option for more pricey solutions like Zendesk or Support hero. The platform is still at early stages and indeed requires some touch-ups, but it's totally working. I think they still need to develop a mobile native app and improve a few sections of the app but then it will be all marketing as the platform is super promising at this stage! Pros The all in one integrated environment includes live chat and unified inboxes to better manage the tickets. The branding is nice but still a bit buggy, but it provides a very personal touch to the platform. The User interface is clean and usable. Cons The initial set-up onboarding was nice but the integration and site management did not work from scratch. Also, the theme section has bugs where settings are not being applied even if saved at the start. I felt the lack of IOS or ANDROID apps was important and I am sure they are already implementing them as i saw the icons in the menu. When someone opens a ticket the user and the admin don't receive an email, it only happens when you reply. This is something I would indeed change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Novelyn C. Launch Manager/Director E-Learning ### "Simple and Effective Client Ticketing System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2021 Pros LabiDesk is an easy-to-use helpdesk software that helps us engage with leads and customers in a way that is efficient and convenient. We love that we only have to log in to our account once and that there is no need for us to install additional software or hardware. Cons Lacking of integrations for third party softwares. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ankush C. Founder E-Learning ### "Connect with your customers using LabiDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 8, 2021 Pros 1\. Easy to configure 2. Canned responses and live chat 3. Customizable to your brand Cons I would like to see the option to know the page a user is on when they initiate a chat Reasons for choosing LabiDesk Overall look and feel of the chat widget, flexibility and configuration options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manoj L. Director Computer Software ### "The product has potential." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2021 I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business. Pros I like how to chat UI looks similar to the intercom and Chat + Tickets + KB is one of the best combinations for us to use the software. Cons CRM, I hope to use it somebody but I don't currently plan to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aditya S. Proprietor Marketing and Advertising ### "Polished Helpdesk Solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 8, 2021 Overall the platform has simplified my workflow and I am quite happy with it. If you are looking for a ticketing and support tool, you should definitely try this. Pros I have been looking for a help desk type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals less hassle. Knowledge base is another thing I like, which I have gradually built and added multiple articles into it, this also helps in reduction of support queries, which frees up my time. As everything is integrated, things seem automated, so when step-1 occurs, then it is automatically directed to setp-2 as it is within the app itself. So I really like that it does multiple things and not just one. Cons There is definitely room for improvement, and addition of more features would be great, to make the platform more powerful. Integration with more platforms will be a nice addition to make it more dynamic. Some more feature development is required to make this the ultimate platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hoang A. Admin Education Management ### "Good all in one app. Need improve UX/UI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 8, 2021 Support cusomter quickly through chat, help center and ticket system Pros \- dashboard tutorial check list is very detail - can choose color for app - Help center customize is very easy - Mail server is available for newbie (no need SMTP set up) - Code Injection: i can insert my js code into help center (like popup) - Canned Responses is useful if you must type same response many times. Cons \- font not clear, i recommend arial or roboto font - pricing page many color - Not display limited number of agents in invite teams (unlimited? ) - you need redesign UX/UI (important), i not like color with font in app. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LabiDesk It's cheaper and all in one Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nilayan G. Content Writer Internet ### "LabiDesk is a winner!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 8, 2021 Pros This is an excellent product for small businesses. It offers a complete solution for an email inbox, ticketing system, knowledge base, live chat and customer support. The customer service team is terrific, knowledgeable and prompt. The features of this software suite are extensive, and we find that it is perfect for our organization. I'm very impressed with LabiDesk. Cons I have not encountered anything broken or lacking yet. The might be a few features that will be great for other customers, but as of now, I think this software can satisfy my use case. That said, no software is perfect. The good thing is the team behind LabiBook looks committed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stasha K. Tech support E-Learning ### "I needed a good experience with the help desk system, and I got it right away with LabiDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 17, 2021 The crucial thing in my job is a good user experience. With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help. To be honest, I had to put the needed features for technical support in the same line with the budget, and I got a good experience with this product. Because this is a new brand on the market, I was prepared for some issues, but none of them happened to ruin the day. They have good support, and I always get the answers to my questions. I can say that it is pleasurable to work with LabiDesk. Pros In the first place, I was looking for the knowledge base for the self-help option, but I gave it a try with the Help Desk. It's possible to communicate with clients and customers directly on the website, or they can contact support by email via the widget option. It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine. It has full-brand customization. Cons I find it missing the Night mode switcher because I work at night, and it will be more pleasurable if I had the option to switch on a better eyesight mode. I didn't experience any lag in service for now, and I hope that remains good in the future. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/) [Desky](https://www.capterra.com/p/203614/Desky/) Reasons for choosing LabiDesk LabiDesk has a different look which is original over the competition. I feel it's in common with my story. Maybe someone finds it less modern, but I like the design. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GN Giulio N. \- Computer Games ### "Good ticket system, but still in its early stages" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 23, 2021 Overall, I am satisfied, but as noted, it definitely lacks features to keep up with other products. Pros What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents. There are also several setting options for the widget. The widget is very well designed, too. Cons Unfortunately, there are still too few features. For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aristotle M. Founder Internet ### "Good Helpdesk Tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 26, 2021 Overall it is Satisfactory, waiting for automation rules! Pros It has a shared inbox, live chat, knowledgebase, and updates currently. UI is ok. I can assign support to your team and get the work done fast. Knowledgebase helps you to have all the support articles for your users in one place. In the widget, users can do live chat, view articles, and updates. Mostly It works well but needs more improvements along the road. The team has many apps and they are coming up with updates. Worth a Try! Cons I thought having onboarding messages would be great. Autoresponders, Automation rules, reports, and analytics are on the roadmap. These can be really helpful saves a ton of time automating the stuff and understanding the analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Henry H. Founder Education Management ### "Awesome Helpdesk tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 25, 2021 Pros I was originally using a different help desk solution and it was terrible. Full of bugs and it's chat widget with very slow. I'm glad I switch to labi desk as it now loads very quickly. Cons Lacking in integrations but I heard they'll be coming soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kevin S. Accountant Accounting ### "Labidesk is a gem!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2021 The team behind Labidesk is very committed to their clients, open to criticism and they are constantly working on each of their products to make our lives easier! ... how great !!! I give a huge vote of confidence to this team, not only because of Labidesk but also because of all the work they have been doing with each of their products. Go for Labidesk! If you don't, you will regret it all your life! Pros A multi-channel help desk software that makes your life easier and saves you a lot of headaches when your main goal is to offer your customers quality care. If you are looking for a tool that fulfills the functions of shared email inbox, ticket system, help widget, knowledge base, live chat, canned responses, CRM and roadmaps, Labidesk is the one !! ! I have no doubt !!! Cons At the moment I have not found anything that I have not liked, but if I should mention something it could be that the platform adds more languages so that users can use the platform in their native language. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. Project Director International Trade and Development ### "LabiDesk is what you want for customer support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2021 Fantastic. Pros Helpdesk - self help / how-to primarily.. the team at LabiDesk are great, communication is prompt. They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress. Cons Maybe native integrations, but they have an API. Everyone wants everything yesterday these days :p Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zendesk Suite vs LabiDesk](https://www.capterra.com/compare/164283-207935/Zendesk-vs-LabiDesk)[Milvus vs LabiDesk](https://www.capterra.com/compare/202528-207935/Milvus-vs-LabiDesk) [Freshdesk vs LabiDesk](https://www.capterra.com/compare/124981-207935/Freshdesk-vs-LabiDesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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