# Page 2 | LabiDesk Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of LabiDesk Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of LabiDesk Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/207935/LabiDesk

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Page 2 - LabiDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

LabiDesk

## User reviews

SJ

Shubh J.

CEO

Computer Software

### "Worst customer support ever"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 12, 2021

Pros

None! Stay away from labidesk. They are not ready to give me a refund.

Cons

The software needs a lot of work. A product is only as good as the support. In the case of labidesk, the support is non-existent and all features say “coming soon”. As soon as I installed the widget to my website, my cart and checkout stopped working.I lost thousands of dollars because of this corrupted software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 11, 2021

This is fake review by the competitors! False accusations! Non true allegations!

Chaitanya B.

CEO & Founder

E-Learning

### "Feature Rich Helpdesk Platform with Huge Potential."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 14, 2021

Labidesk helped me save my time to answer queries of customers and website visitors using its intuitive all in one Customer Help Center. Using its help widget FAQ section most of the users queries were resolved quickly. Built in Ticket Support system helped me organize queries and assigning the Tickets Department wise to team members was one the best part to resolve queries effectively. Labidesk widget has FAQ, Contact Us and Updates Section all integrated at one place. Sending recent updates and improvements made on platform using Announcement section made my platform look more professional. Indeed Labidesk helped me build customer relationships.

Pros

1) Fast, Reliable & User Friendly ! 2) Shared Inbox, FAQ Help center, Announcement and Contact sections all under one roof. 3) Building Knowledge Base and resolving queries using advanced Ticketing System is quick and easier. 4) Feature rich tool with deep help center customizations, ticket assigning, mailboxes, automations, reports and analytics and many amazing features like Livechat, autoresponders in roadmap makes this tool powerful Helpdesk solution. 5) Value for money and good customer support.

Cons

1) Labidesk is a new product with a great potential but UI/UX can be improved. 2) Help widget affects on Website Pagespeed Score a bit.

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Value for Money. Inexpensive and good customer support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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