--- title: "PayPal Payments Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PayPal Payments Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/207944/PayPal/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # PayPal Payments Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal Payments ## What is PayPal Payments? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal Payments used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Overall rating Based on 26,711 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure online payment experience High and confusing fee structure Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal Payments 4.6 (26,711) VS. [### Stripe Payments](https://www.capterra.com/p/123889/Stripe/) [4.6 (3,392)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.09 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,689) Ease Of Use 4.5 (3,381) Value For Money 4.5 (20,524) Value For Money 4.3 (2,581) Customer Service 4.2 (20,784) Customer Service 4.2 (2,329) ## PayPal Payments alternatives [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,044)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,552)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [4.2 (2,082)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135757/NetSuite/) [Stax](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/) [4.2 (149)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/) [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Payments Overview ### What problems does PayPal solve? PayPal solves payment friction for online shoppers, freelancers, sellers, and small businesses by enabling checkout without repeatedly sharing card details, sending and receiving money, and processing international payments. It also supports invoicing, payment requests, transaction records, and buyer and seller dispute workflows, helping teams track cash flow and collect client payments. Answer based on 22533 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by business owners, founders, and executives who accept customer payments, pay vendors, and manage cash flow. Freelancers, consultants, designers, and photographers use it to invoice clients and receive project fees. Office managers, accountants, and sales teams track transactions, process reimbursements, and support day-to-day payment administration. Answer based on 26597 reviews Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses, which represent 74% of reviewers, and serves Education Management, Information Technology and Services, and Marketing and Advertising, each at 5%. It also supports eCommerce platforms, marketplaces, enterprises, and developers; enterprise users account for 15% and midsize businesses for 11% of reviewers. Answer based on 26693 reviews Features and Usability ### What are the key features of PayPal? PayPal includes online payments and payment processing for sending, receiving, and accepting digital transactions. Its most-discussed features also include data security, payment fraud prevention, mobile payments, and debit/credit card processing. Online invoicing supports payment requests and invoice settlement. PayPal also covers PCI Compliance and Compliance Management. Answer based on 2934 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with more than 40 third-party tools and platforms, including Venmo, Shopify, WooCommerce, WordPress, QuickBooks Online, Cash App, Google Pay, and BigCommerce. These connections support payment acceptance, ecommerce checkout, accounting workflows, digital wallets, and online forms across merchant websites and business operations. Answer based on 3060 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally easy to onboard for staff handling routine payments, invoices, refunds, and transfers. Documentation and video tutorials support setup and common tasks. Reviewers report that nontechnical users and occasional payment staff learn quickly with minimal training, while developers and business administrators may need more time for integrations, API setup, custom features, and account configuration. Answer based on 105 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report helpful, professional representatives and quick resolutions for many routine issues. However, experiences vary: some cite slow replies, long waits, automated interactions, and difficulty reaching a human agent, particularly for account limitations or disputes. Answer based on 4349 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-factor authentication, passwords, fingerprint login, security questions, and device recognition to protect account access and transaction data. It lets buyers avoid sharing card or bank details directly with merchants and provides buyer protection, dispute processes, alerts, and transaction records. Reviewers also report fraud, account limits, repeated verification, and unclear resolution outcomes. Answer based on 2519 reviews Payments ### How well does PayPal handle online payments? PayPal handles online payments reliably for individuals, freelancers, and small businesses through payment links, invoices, digital wallet checkout, and international transfers. Users value its familiar interface, transaction tracking, and broad merchant acceptance, while fees, occasional account reviews, and transfer delays can affect cash flow. Answer based on 14208 reviews ## Who uses PayPal Payments? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6184 Most reviewers find ease of use important, appreciating PayPal’s simple navigation and quick setup for various needs. Michael R. Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing fee structure 68% negative reviews out of 2838 Most reviewers describe fees as excessive, mentioning unpredictable charges, high transaction costs, and unfavorable rates for small businesses. Blair G. CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure online payment experience 96% positive reviews out of 888 Most reviewers indicate safe transactions are essential, valuing PayPal’s security measures and protection of financial details. Inconsistent fraud resolution process 66% negative reviews out of 1159 Most reviewers report fraud protection is problematic, citing slow dispute handling and insufficient support for scam victims. Yessnia G. Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 696 Most reviewers describe reliability as crucial, highlighting PayPal’s consistent performance and longstanding reputation for trust. Beth A. Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 821 Some reviewers indicate country availability restricts usage, noting difficulties accessing features or receiving payments in many regions. Mena I. Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) PayPal supports all three of the features reviewers rate most highly: **Data Security**, **Online Payments**, and **Mobile Access**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and manage payment activity on the go, allowing teams to process transactions with more confidence and flexibility. Data Security 4.6 (3,241) 67.36% of 3241 reviewers that rated this feature as important or highly important PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. Online Payments 4.7 (3,841) 66.08% of 3841 reviewers that rated this feature as important or highly important With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. Mobile Access 4.7 (1,387) 60.92% of 1387 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Debit/Credit Card Processing 4.5 (1,957) 55.80% of 1957 reviewers that rated this feature as important or highly important You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. Payment Fraud Prevention 4.5 (2,792) 64.72% of 2792 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Payment Processing 4.6 (3,486) 63.71% of 3486 reviewers that rated this feature as important or highly important It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. PayPal Payments 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Digital Wallet Payments: Allows customers to check out with wallet payment methods that digitally store credit and debit cards - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Banking: Intended to be used by banks - For eCommerce: Intended to be used by online stores - For Food Trucks: Designed for food trucks - For Retail: For Retail Stores - For Small Businesses: Designed for small businesses - Fraud Detection: Identify and prevent suspicious activity - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Internal Fraud Monitoring: Monitoring employee behavior for suspicious activity to detect internal fraud - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Marketing Reports: Reports specific to marketing and associated campaigns - Mobile Access: Access software remotely via mobile devices - Mobile Payments: PayPal offers you the flexibility to send, receive, and manage money on the go via its mobile app. Users think mobile payments are convenient, secure, and easy to use, with broad acceptance, though some mention occasional app limitations and transaction management challenges. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Payment Processing: It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. - Payment Tracking: Track sent and received payments, invoices, and bills. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Catalog: Present a catalog of inventory that customers can view - Projections: Estimate or forecast of a future scenario based on the study of present trends - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.6 (26,679) 4.6 Based on 26,679 reviews ## Pricing Value for money 4.5 (20524) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,524) 4.5 Based on 20,524 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20784) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,784) 4.2 Based on 20,784 reviews ## User reviews Overall rating 4.6 Based on 26,711 reviews Filter by rating 5(19745) 4(5356) 3(1076) 2(211) 1(323) Mentioned topic Sorted by most recent SB Swapnil B. Subject Matter Expert - Credit Operations and Automation Financial Services ### "Easy way to receive international payments" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 27, 2026 PayPal is an easy way to receive international payments into an Indian account, and setup was simple. Pros It's an easy way to receive international payments into an Indian account, and setup was simple. Payments show up clearly in the dashboard. Cons India's KYC checks take extra steps, and the currency conversion fees are high. Withdrawals to the bank can also take a few days. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Marquale J. Owner Arts and Crafts ### "The one that matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Pros It’s very easy to use and is on the inexpensive side I would one hundred percent recommend this software Cons This software had very little cons but one is the online deposit system it will not cash but after you sign it is void Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM THELMA M. Manager Retail ### "Convenient and Easy to Use for Online Payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2026 Overall, my experience with PayPal has been convenient for online payments and receiving money. I like its ease of use and security features, although fees and occasional transaction delays could be improved. Pros I like that PayPal makes it easy and convenient to send and receive money online. It is simple to use and allows me to make payments without sharing my bank details directly with every seller. Cons Sometimes transactions can be delayed, and fees or currency conversion charges can be confusing. I would also like the process of resolving payment issues to be faster and easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Antonina P. Founder, Learning Experience Designer E-Learning ### "Convenient and Easy to Use, but Fees Could Be Lower" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 25, 2026 Overall, PayPal is a reliable and convenient solution for online payments. It saves time, is accepted by many businesses, and makes transactions relatively simple. However, I would appreciate more transparent pricing and lower fees for international transactions. Despite these drawbacks, it remains a useful payment tool for both personal and business purposes. Pros PayPal is convenient, easy to use, and widely accepted. I like being able to make online payments quickly without sharing my card details with every seller. The interface is straightforward, and the transaction history makes it easy to keep track of payments. Cons Transaction fees, especially for international payments and currency conversions, can be quite high. The fee structure is not always transparent, making it difficult to predict the final cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alina S. Graphic Designer Design ### "Stress-Free Payments" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 24, 2026 Reassuring and convenient for your purchases, but too expensive for receiving payments regularly. PayPal remains my favourite trusted intermediary for shopping online without stress. Pros You can pay without exposing your bank card details, and their buyer protection has already refunded me for lost parcels without any dispute. Cons As soon as we start receiving business payments, their fees become particularly steep And that's very important. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT MaChelsea T. CEO Accounting ### "Good Customer Service and Business Resources, but Fees Add Up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 23, 2026 My experience with PayPal has been mostly positive. I’ve had good experiences speaking with customer service, and I appreciate the different services available to business owners. I do think the fees could be more reasonable, but overall I still find PayPal useful for my business. Pros One thing I really like about PayPal is the customer service. I’ve called before and was able to speak with someone without much trouble. I also like that PayPal offers additional resources for business owners, including opportunities to apply for business funding. It’s nice having a payment platform that offers more than just sending and receiving money. Cons The transaction fees are one of my biggest complaints, especially when using PayPal for business. Between payment processing fees and the extra cost of instant transfers, it can get expensive. I also think managing personal and business accounts could be more convenient, especially when it comes to keeping account information separate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sudeep B. Sr. Accountant Real Estate ### "PayPal – My Go-To for Online Payments, Fees and All!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2026 My overall experience with PayPal has been good. I find it practical for everyday online shopping and managing digital payments. I appreciate how quickly I can complete a transaction and check my payment history without much effort. It has made online purchases more convenient for me, although I have learned to pay attention to fees before confirming payments. Overall, it is a useful service that gets the job done, but a little more transparency and better customer support would make it even better. Pros Personally, I like using PayPal because it makes online payments quick and convenient. I don't have to enter my card details every time I shop online, which saves me time and makes the checkout process easier. I also like being able to check my transaction history whenever I need to confirm a payment. The interface is straightforward, and I find it helpful to have my online payments organized in one place. Cons What I like least about PayPal is that currency conversion fees and international transaction charges can sometimes make payments more expensive than I expect. I also feel that customer support could be easier to reach when I need help with a payment issue. A clearer breakdown of fees before completing a transaction would make the experience much better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Amber U. Nurse Assistant Medical Practice ### "Easy to use, but Fees could be better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 22, 2026 Overall, I've had a good experience with PayPal. It's simple, convenient, and makes handling payments easier. There are a few things that could be improved, but it's still a useful service Pros I like how easy PayPal is to use. It's convenient for sending and receiving payments, and I like being able to keep track of transactions all in one place Cons The fees can be frustrating, especially with business transactions. I also think getting help when there's an issue could be a little easier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Sarah D. Office Manager Legal Services ### "Paypal is great. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2026 I love it. We use it in our office for purchasing smaller things but also renewing firm licenses and also ordering through websites. Pros The ease of using this application. All I need to do is sign in and click a button and my purchase is complete. Cons Nothing, again the ease of this application is =excellent. Anyone can use it and understand what you are doing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mandy L. Commodity Clerk Farming ### "Love the ease of use of Paypal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2026 I have used Paypal for many years and have had very few problems, I have even had fraudulent charges on my Paypal debit card and they took care of it quickly Pros It is easy to use, has many options all in one app. I utilize the ability to purchase shipping labels, I have received and sent money, I have a PayPal savings account and everything has been a great experience Cons sometimes things are not available at the time when I needed them, ie the savings at times when I may need to move money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Stripe Payments vs PayPal Payments](https://www.capterra.com/compare/123889-207944/Stripe-vs-PayPal)[Square Point of Sale vs PayPal Payments](https://www.capterra.com/compare/207944-275802/PayPal-vs-Square-Point-of-Sale)[QuickBooks Online vs PayPal Payments](https://www.capterra.com/compare/190778-207944/QuickBooks-Online-vs-PayPal)[NetSuite vs PayPal Payments](https://www.capterra.com/compare/135757-207944/NetSuite-vs-PayPal)[Stax vs PayPal Payments](https://www.capterra.com/compare/157492-207944/Fattmerchant-Payments-Online-vs-PayPal)[Epos Now vs PayPal Payments](https://www.capterra.com/compare/152638-207944/Epos-Now-vs-PayPal)[authorize.net vs PayPal Payments](https://www.capterra.com/compare/207944-221412/PayPal-vs-authorizenet)[Shopify vs PayPal Payments](https://www.capterra.com/compare/83891-207944/Shopify-vs-PayPal) [Clover vs PayPal Payments](https://www.capterra.com/compare/207944-226864/PayPal-vs-Clover)[Stampli vs PayPal Payments](https://www.capterra.com/compare/147301-207944/Stampli-vs-PayPal)[QuickBooks Enterprise vs PayPal Payments](https://www.capterra.com/compare/174984-207944/QuickBooks-Enterprise-vs-PayPal)[Afterpay vs PayPal Payments](https://www.capterra.com/compare/207944-229452/PayPal-vs-Afterpay)[PaySimple vs PayPal Payments](https://www.capterra.com/compare/146664-207944/PaySimple-vs-PayPal)[Wave vs PayPal Payments](https://www.capterra.com/compare/178021-207944/Wave-Apps-vs-PayPal)[BILL AP/AR vs PayPal Payments](https://www.capterra.com/compare/166559-207944/BILL-vs-PayPal)[Genius vs PayPal Payments](https://www.capterra.com/compare/195074-207944/Genius-vs-PayPal)