--- title: "PayPal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/207944/PayPal/" page_type: "product" language: "en" --- # PayPal Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal ## What is PayPal? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26,629 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure online payment experience High and confusing fee structure Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PayPal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paypal.com&name=PayPal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal 4.6 (26,629) VS. [4.6 (3,381)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.09 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,607) Ease Of Use 4.5 (3,370) Value For Money 4.5 (20,447) Value For Money 4.3 (2,570) Customer Service 4.2 (20,704) Customer Service 4.2 (2,318) ## PayPal alternatives [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (146)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Overview ### What problems does PayPal solve? PayPal solves slow, risky, and fragmented payment workflows by letting businesses send invoices, collect recurring or one-time payments, transfer funds quickly, and track every transaction in one place. Small businesses, freelancers, e-commerce sellers, and remote teams benefit most from faster checkout, stronger buyer protection, and less manual billing or bank-detail sharing. Answer based on 19072 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by small business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, designers, consultants, and photographers rely on it to bill clients and accept remote payments, while managers, accountants, and office teams use it to track transactions, reimburse expenses, and support online sales. Answer based on 26424 reviews Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses and eCommerce operations, with 74% of reviewers from small companies. It also serves enterprises at 15% and midsize businesses at 11%. Reviewer adoption is most common in Education Management, Information Technology and Services, and Marketing and Advertising, each representing 5%. Answer based on 26520 reviews Features and Usability ### What are the key features of PayPal? PayPal includes core payment features like online payments, credit card processing, money transfers, and multi-currency support. Reviewers also highlight invoice creation, payment links, refunds, and transaction history for daily operations. Differentiating features include buyer protection, fraud detection, two-factor authentication, and mobile payments through the app and card reader. Answer based on 14177 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with WordPress, WooCommerce, Shopify, Venmo, Cash App, Google Pay, Wix, and Gravity Forms, with reviewer-confirmed use across ecommerce sites and website builders. PayPal also supports over 50 integrations, including BigCommerce, QuickBooks Online, Gmail, and Microsoft Excel for payments, checkout, and business workflows. Answer based on 3093 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally quick to onboard for most teams, with a simple interface supported by documentation and video tutorials. Reviewers say frontline staff, small businesses, and nontechnical users often get started with little training, while admins and developers may need more time for integrations, invoicing setups, and advanced configuration. Answer based on 104 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, fast, and effective once connected, especially for disputes and account issues. Common frustrations include automated responses, inconsistent agent communication, long callback or reply times, and difficulty reaching a live representative. Answer based on 4339 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-step authentication, passwords, fingerprint or biometric login, device recognition, security alerts, and identity verification checks to protect personal and financial data. It also limits sharing card or bank details with sellers and offers buyer, seller, dispute, and fraud protection. Some reviewers find verifications, holds, and account locks frustrating. Answer based on 2516 reviews Payments ### How well does PayPal handle online payments? PayPal handles online payments well for everyday business and personal use, especially when speed, trust, and broad acceptance matter. Freelancers, small businesses, and online sellers value easy invoicing, payment tracking, and international transfers, though fees, occasional account reviews, and support delays can create friction for some transactions. Answer based on 14177 reviews ## Who uses PayPal? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6184 Most reviewers find ease of use important, appreciating PayPal’s simple navigation and quick setup for various needs. Michael R. Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing fee structure 68% negative reviews out of 2838 Most reviewers describe fees as excessive, mentioning unpredictable charges, high transaction costs, and unfavorable rates for small businesses. Blair G. CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure online payment experience 96% positive reviews out of 888 Most reviewers indicate safe transactions are essential, valuing PayPal’s security measures and protection of financial details. Inconsistent fraud resolution process 66% negative reviews out of 1159 Most reviewers report fraud protection is problematic, citing slow dispute handling and insufficient support for scam victims. Yessnia G. Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 696 Most reviewers describe reliability as crucial, highlighting PayPal’s consistent performance and longstanding reputation for trust. Beth A. Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 821 Some reviewers indicate country availability restricts usage, noting difficulties accessing features or receiving payments in many regions. Mena I. Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features AI summary Based on 17,379 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) PayPal supports all three of the features reviewers value most: **Data Security**, **Online Payments**, and **Debit/Credit Card Processing**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and process card payments reliably, allowing teams to manage payments more efficiently and support a smoother checkout experience. Data Security 4.6 (3,212) 67.06% of 3212 reviewers that rated this feature as important or highly important PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. Online Payments 4.7 (3,804) 65.77% of 3804 reviewers that rated this feature as important or highly important With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. Debit/Credit Card Processing 4.5 (1,955) 55.75% of 1955 reviewers that rated this feature as important or highly important You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. Payment Fraud Prevention 4.5 (2,758) 64.29% of 2758 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Mobile Payments 4.6 (2,741) 63.37% of 2741 reviewers that rated this feature as important or highly important PayPal offers you the flexibility to send, receive, and manage money on the go via its mobile app. Users think mobile payments are convenient, secure, and easy to use, with broad acceptance, though some mention occasional app limitations and transaction management challenges. Payment Processing 4.6 (3,471) 63.56% of 3471 reviewers that rated this feature as important or highly important It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. PayPal 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Digital Wallet Payments: Allows customers to check out with wallet payment methods that digitally store credit and debit cards - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Banking: Intended to be used by banks - For eCommerce: Intended to be used by online stores - For Food Trucks: Designed for food trucks - For Retail: For Retail Stores - For Small Businesses: Designed for small businesses - Fraud Detection: Identify and prevent suspicious activity - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Internal Fraud Monitoring: Monitoring employee behavior for suspicious activity to detect internal fraud - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Marketing Reports: Reports specific to marketing and associated campaigns - Mobile Access: Access software remotely via mobile devices - Mobile Payments: PayPal offers you the flexibility to send, receive, and manage money on the go via its mobile app. Users think mobile payments are convenient, secure, and easy to use, with broad acceptance, though some mention occasional app limitations and transaction management challenges. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Payment Processing: It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. - Payment Tracking: Track sent and received payments, invoices, and bills. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Catalog: Present a catalog of inventory that customers can view - Projections: Estimate or forecast of a future scenario based on the study of present trends - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.6 (26,597) 4.6 Based on 26,597 reviews ## Pricing Value for money 4.5 (20447) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,447) 4.5 Based on 20,447 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20704) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,704) 4.2 Based on 20,704 reviews ## User reviews Overall rating 4.6 Based on 26,629 reviews Filter by rating 5(19683) 4(5340) 3(1076) 2(208) 1(322) Mentioned topic Sorted by most recent AM Anthony M. Ingénieur Automotive ### "Paypal : l'incontournable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 10, 2026 Mon expérience avec PayPal est très positive. C’est un service simple, rapide et fiable qui facilite les paiements en ligne au quotidien. Malgré quelques frais sur certaines opérations, il reste pour moi une solution pratique que j’utilise en toute confiance Pros J’utilise PayPal régulièrement pour mes achats en ligne et pour envoyer ou recevoir de l’argent, et l’expérience est globalement très positive. La plateforme est simple à utiliser et permet d’effectuer des paiements rapidement sans avoir à saisir ses coordonnées bancaires à chaque achat. J’apprécie également le niveau de sécurité offert ainsi que la protection des achats, qui apporte une certaine tranquillité d’esprit lors des transactions avec des vendeurs que je ne connais pas. Le fait que PayPal soit accepté sur de nombreux sites est aussi un vrai avantage au quotidien Cons Par contre certains frais peuvent être élevés pour certaines transactions ou conversions de devises. Malgré cela, PayPal reste pour moi une solution pratique, fiable et facile à utiliser Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cara H. Adjuster E-Learning ### "Convenient and Reliable for Online Payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 8, 2026 PayPal makes sending and receiving payments simple and convenient. I like being able to securely pay without entering my card information on every website. Transactions are easy to track, the interface is straightforward, and PayPal is accepted by a large number of online businesses. Pros PayPal makes sending and receiving payments simple and convenient. I like being able to securely pay without entering my card information on every website. Transactions are easy to track, the interface is straightforward, and PayPal is accepted by a large number of online businesses. Cons PayPal makes sending and receiving payments simple and convenient. I like being able to securely pay without entering my card information on every website. Transactions are easy to track, the interface is straightforward, and PayPal is accepted by a large number of online businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Catherine P. Owner Arts and Crafts ### "Accepted virtually everywhere. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 7, 2026 I use PayPal to transfer money to people without PayPal accounts it's very versatile and user-friendly. Pros I love that I can use their debit card and it's not like a prepaid card and is accepted virtually everywhere. Cons I do not like the fees associated with the transfers. They also do not have enough offers or incentives for being such a big company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Arran D. CEO Retail ### "Strong, must have for receiving payments " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 7, 2026 over I am happy with my use of paypal and continue to use it if clients request to pay through paypal Pros Simple and quick to use, one of the main payment processors in the UK making it a good choice for local payments Cons sometimes there would be issues recieving payments, which may have been on the payee side instead of ours, but I noticed it was somewhat frequent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Adewale A. HIO E-Learning ### "Payment made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 7, 2026 Overall, I would say that PayPal has been a payment pal indeed - very useful beyond any other online payment platform. Pros I think PayPal understands users' needs as a payment platform. There has been a couple of changes lately on the organisation of the mobile pages and that makes things a bit easier than it used to be. I have not had need for contacting the customer service but I have been satisfied with what I already have. Cons There are a couple of cashback promotions with companies I don't buy from - I think these should be based on the specific needs of users. Secondly, most of the time, when I need to credit my credit card, repayment takes longer than necessary - this is not like other payment platforms where I could make repayments and have it available for me to spend almost immediately Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EP Elena P. Digital Strategy Senior Specialist Non-Profit Organization Management ### "A dependable for everyday transactions and invoicing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 7, 2026 Overall, Paypal has been dependable for everyday transactions and invoicing. The fees and occasional account issues are a downside, but its convenience, secutrity features, and widespread acceptance make it hard to beat. Pros The ease of use is unmatched, because sending and receiving payments takes seconds, and buyer/seller protection gives peace of mind. Wide acceptance across platforms and countries males it a reliable go-to for online transactions Cons Fees can add up quickly, especially for international transactions or currency conversion. Customer support is often slow to respond, and account holds or freezes can happen with little warning, which is frustrating Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gregg S. Transportation assistant Transportation/Trucking/Railroad ### "Purchasing goods" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 7, 2026 For the most part it has been positive, I've purchased a lot of things and paid them off with the Six month payment plan. Pros PayPal is accepted in many places and a lot of the places that I use So what I like about it just to convenience of being able to get the things that I like and paying them off time. Cons Customer service could be a little bit better very hard to get in touch with somebody which seems to be a standard of a lot of businesses today And it makes it slightly difficult when you have a serious issue Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karina A. User researcher Research ### "All-in-one financial/shopping app (except for budgeting)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 6, 2026 Pros The PayPal debit card has a lot of perks, including the 5% cash back on the category we choose each month (e.g. groceries, gas, etc.). You can also lock/unlock the card from the PayPal app. PayPal offers so many online retailer discounts/cashback deals, Pay-in-4 option, and I can easily send money to others or transfer money into my bank account easily through the app/website. Cons The PayPal debit card is a Mastercard, so you can't use it at retailers that don't accept Mastercard (e.g. Costco Gas). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brian B. President Mining & Metals ### "Avoid PayPal at all costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 6, 2026 Pros Nothing. My experience leads me to think that PayPal is a borderline criminal enterprise that refuses to release funds in a timely manner. Cons PayPal has held over $39,000.00 in funds for over 2 weeks. They refuse to release the funds and say that they can hold them for up to 21 days. Both parties have contacted PayPal to request release of the funds to no avail. I strongly recommend avoiding PayPal. Their practices border on criminal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sadaf Yusuf M. HOD Education Management ### "Great for Quick Shopping, but Customer Support is a Headache" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 4, 2026 PayPal is my go-to for online shopping because almost every website accepts it, and checking out takes seconds. Their automated system randomly locked my funds once, and getting a human on customer service to fix it was a nightmare. Pros Fast checkout saves time during online shoppingWidely accepted across millions of global websites and easy transfers. Cons Sudden account freezes lock your money unexpectedly. High seller fees eat into business profits. Terrible support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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