# Page 61 | PayPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is PayPal the right Payment Processing solution for you? Explore 26283 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207944/PayPal/reviews --- PayPal 4.6 (26283) [View alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 61 - Reviews of PayPal ## Showing most helpful reviews Showing 1501-1525 of 26283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use zG zakaria G. Stourna Commercial Real Estate Used the software for: 2+ years ### "My experience via PayPal" September 1, 2023 5.0 PayPal is an easy and powerful platform that enables me to pay and receive money comfortably, quickly and safely. It is popular across international platforms and stores Pros PayPal is easy to use, secure, and available on many trading platforms, and you can deal with it with ease and comfort compared to similar transactions. Cons As for the things that PayPal must do, it is to reduce fees and taxes for some transactions, and a customer service number must be set, and users must be able to add an additional email in case there is a problem with the first email. Review Source IRP Ivy Rose P. Free Lance Writing and Editing Used the software for: 2+ years ### "Best Online Wallet" October 5, 2022 5.0 This is the best online wallet because everything I transact is well monitored, no fraud transactions and safe to use due to high security by authentication and identity confirmation. I also appreciate the software's voucher to users like me because it is a huge amount when I convert it to my currency. Pros What I love the most about this software is that it is worldwide. As a free lancer I get clients in different countries and just in one account, I could be paid in different currencies and convert them into my currency. Cons I wish that the display or theme will be more lively. Review Source DF Damon F. Blogger Writing and Editing Used the software for: 2+ years ### "My review of PayPal" September 24, 2022 5.0 PayPal is by far the most secure way to execute a payment from one person to another. It’s no wonder that companies like eBay use this exclusively on their program. Pros The best thing about this software is how safe it is to use. Data security is top notch and I have never had my credit card information stolen when I have used PayPal. This often happens when I’m out in public using it on a machine somewhere else. Cons I wish I had more to say about what I like to least about the software but if I’m going to be super picky, I guess I would say maybe spruce up the app version to make it prettier. The functionality and user interface is perfect. Don’t mess with that. Review Source Suman S. Freelancer Computer Software Used the software for: 1-2 years ### "A Popular Online Payment Solution" February 20, 2023 5.0 PayPal is a popular and widely accepted payment solution with many advantages, including its ease of use, security, and international support. However, users should be aware of the fees, limited customer service, and other potential issues when using the platform. Pros Wide Acceptance: PayPal is widely accepted by millions of merchants and online platforms, making it easy to use for online shopping, money transfer, and bill payment.Security: PayPal offers a high level of security and protection for both buyers and sellers, using encryption and fraud protection tools to safeguard transactions and financial data.Ease of Use: PayPal is easy to set up and use, with a user-friendly interface that makes it easy to send and receive money, track transactions, and manage your account.Mobile App: PayPal has a robust mobile app that allows you to manage your account, make payments, and send money from your mobile device.International Support: PayPal supports transactions in over 200 countries and 25 currencies, making it a great option for international payments. Cons Fees: PayPal charges fees for some transactions, such as receiving money from a sale or sending money internationally, which can be costly for some users.Limited Customer Service: PayPal's customer service can be slow to respond, and the company's automated systems can be frustrating to navigate.Account Freezes: Some users have reported having their accounts frozen or restricted by PayPal without warning, which can be frustrating and disruptive to business operations.Exchange Rates: PayPal's exchange rates for international transactions may not be as favorable as those offered by other payment providers or banks.Payment Holds: PayPal may place holds on funds for new accounts or accounts with a high volume of transactions, which can be inconvenient for some users. Review Source NG Nadia G. Owner Retail Used the software for: 2+ years ### "Small business friendly! " August 31, 2021 5.0 I have used PayPal for the last ten years. I will continue to do so. There is no other platform that I can depend on for security and ease as PayPal. I love all the features and have easy access on the go. Pros The fact that I can securely send and pay invoices for my customers and suppliers make this product priceless. Most people seem to use PayPal, so it is absolutely crucial I use this software. Thankfully, I have not been disappointed. It take so much hard work out of my job. Cons My only complaint is the fees are slightly higher than some competitors. Review Source GL Gustavo L. Gerente de Tienda Retail Used the software for: 2+ years ### "...págalo con PayPal!!!" October 19, 2022 4.0 Pros es sencillo y facil de usar ya que te da la oportunidad de tener un software seguro y eficaz a gran escala, ya que puedes generar cualquier pago o transferencia desde cualquier lugar y con la seguridad que todo va estar en tiempo y seguro, entre usuarios o a un tercero y/o empresa, se piuede usar desde un computador o un smartphone generando asi una experiencia unica al usar este tipo de plataformas amigables para el usuario Cons Pues puede tener varias mejoras y áreas de oportunidad para el mismo, ya que dependen de tener una buena calidad de red y señal para poder procesarlo, puede que no se vea reflejado de inmediatamente la transacción ya que esto puede generar atraso para el usuario y cierta disconformidad, los modos nuevos de autenticación pueden generar errores o problemas par el usuario si no se cumplen o se olvida la contraseña y podría ser mas amigable o sencialla la forma de arreglarlo Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal Es mas competitivo en el mercado y fue una mejor optativa en precio y se ajustaba mejor a las necesidades que teniamos como empresa Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Fue una mejor optativa en precio y se ajustaba mejor a las necesidades que teniamos como empresa Review Source VR Verified Reviewer diseñador Graphic Design Used the software for: 2+ years ### "mi experiencia usando PayPal" June 17, 2023 5.0 me siento bastante segura usando esto la facilidad de realizar los pagos en linea y en otros establecimientos . la facilidad de facturar y de realizar pagos a otras partes del mundo facil y rapido es una exelente plataforma . Pros la seguirdad al comprar en establecimientos , se que cualquier cosas podre resolver lo , es una protección mas a mi dinero ya que algunos bancos tienen bastantes problemas . Cons creo que lo unico malo es que me costo una semana en poder tener verificada mi cuenta .. es lo unico Reason for choosing PayPal por la seguirdad que me brinda lel servicio y si llego a tener algun problema su servicio al cilente es muy bueno y la forma de facturar es facil y sencilla . Review Source MC Misty C. Owner Legal Services Used the software for: 2+ years ### "PayPal software " October 25, 2022 5.0 Our over all experience with the product is great it does everything we was looking for a software to do. The are a couple things that need to be worked out which PayPal is currently working on. It has helped us so much keep track of services done by us so we can invoice and take payments in a timely manner Pros What we like the most is the product is absolutely free there maybe something that requires a small fee but nothing to out outrageous Cons The least thing we liked about the software is the amount of time it took to navigate around the program the set up is not great Reason for choosing PayPal It's absolutely free Review Source Lacey C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The only way to pay, pal. " October 20, 2022 5.0 Pros I love the low fees, the several products available, the support and the ease of accessing my account any where any time! Cons I only don't like the fact that business accounts aren't issued a routing number and account number and that they dont offer store card on file for the ability to preauthorize a charge for a later day. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Stripe offers no protection from disputes, which leaves you very vulnerable. I rent vacation homes and guests have disputed the charge months after they stayed and every single time won. Leaving me struggling to cover thousand in unexpected expenses suddenly, and the guests with a free vacation. On top of that, stripe didn't refund the fees from original transactions and charge me a dispute fee. Review Source Darien Isaías L. UX & UI Designer & Frontend developer Internet Used the software for: 2+ years ### "Paypal, the easiest way to pay on internet." September 21, 2021 5.0 Pros Paypal have promotions with many companies or business, so almost all the time there will be discounts or months without interest. Besides, your information will always be secure with paypal. Cons I have found that seniors found difficult to use paypal. Also it would be better if paypal gives you more information or analytics about the payments or incomes you have. Review Source Sébastien L. Directeur Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paypal Is a Robust Solution to Managing Your Money Online and Almost Everywhere" March 2, 2019 5.0 My current PayPal account is active since 2008 and so I can confidently say that I know I have been able to rely on this service many times over the years. Their customer service kindly helped me once to set back my account to "Personal" after I had been playing with the settings and wanted to know more about their "Business" upgrade. Many times, PayPal has been my best bet in getting paid for remote freelancing gigs, knowing this is a reputable platform and having the ability to confirm the sender's identity. Because one can move money around and connect different accounts to PayPal, this flexibility has been useful a few times when buying online with insufficient funds in the PayPal account. Since it can withdraw automatically from your credit cards if you check that option, this provides a seamless integration with the rest of your digital life that's, again, secure and very useful. Pros PayPal opens the doors to securely managing money online quickly and easily. In many ways, this is a solution that's "set it and forget it" and it works great. For instance, adding a bank account or a credit card is a one-time process and once this is done, receiving and sending money is a breeze. One can even receive money without having first created an account. PayPal, being so omnipresent, is a wonderfully secure option to shop online on any well-known website and to receive money from family, friends or employers. Sharing a link to get paid a specific amount in any desired currency is a simple as using PayPal.Me, a nice additional feature available in the dashboard. This is a software that works equally well for personal and business use and one can upgrade their account without trouble. PayPal makes it easy to manage your money on their website by either using your available balance when buying online and also has options to transfer money from or to your bank accounts, which is a perfect bridge to the digital world. There even exists the possibility to fall back to paying with a credit card online when the PayPal balance is too low without needing to reveal the details of the credit card to the merchant. Cons I love this service, but I did have problems getting to validate mobile phones in foreign countries by not receiving SMS. For this reason, I had to skip the addition of my mobile phone to the account, meaning I cannot use it to recover access to my account if the need arises. I would also add that this is not an ideal service to be transferring money to your bank account on a regular basis as the fees do add up and for some reasons, this is sometimes flagged as a fraudulent behavior when the money is being transferred from one PayPal account to another before making the deposit to the bank account. In my experience, one gets much more benefits in limiting its use to online transactions. Review Source Yassine O. CEO Design Used the software for: 2+ years ### "Paypal is the best platform to pay and get payed as a designer and a small business owner." October 25, 2022 5.0 Paypal is the best payment processing platform if you are running an online business. Pros I love the ease of use, the ease of getting money from customers, and the ease of dealing with getting your money back in case someone tries to scam you. So far, PayPal is considered safe to use for me and my customers as a designer and a small business owner. Cons What I do not like very much is the large number of changes in fees, sometimes the difficulty of entering the account, and the complications of linking the account to the bank or cards. Other than that, Paypal remains my favorite solution. Review Source MQ Matthew Q. Receptionist Religious Institutions Used the software for: 2+ years ### "Send and Receive Money Easily" August 9, 2022 5.0 People have become tired of writing checks or putting checks in the envelopes for their tithes and donations. By using a secure service like PayPal, they know their payment goes through. There is no more losing checks or cash at church. Pros I like the different ways you can send and receive money. I like the built in security whether it be on my phone or browser. Now you can also buy, sell, and crypto! Cons At this point in time, I cannot really find any flaws. At one time, a customer wanted to do autopay for his tithing, but we referred him to his bank. But, there is actually a way to do it. Perhaps this can be emphasized by the company more. Review Source YJ Yashovardhan J. Researcher Education Management Used the software for: 2+ years ### "Paypal as a digital payment processor" October 5, 2022 5.0 PayPal is a secure, fast and convenient way to send and receive money. For me, it is an easy to use payment method that I can use without having to worry about my credit card information being stolen. I can easily send money to friends or family using the app on my phone and I don't have to worry about the fees associated with sending money internationally. Pros PayPal is a service that allows people to send and receive money online. It is a convenient way to pay for goods or services and can be accessed on mobile devices. PayPal is one of the most popular payment methods in the world. They allow people to send and receive money online, making life easier. People can use PayPal on their smartphones as well as computers with internet connections, making it more accessible than ever before Cons What I liked least about PayPal was that it was not accepted by all websites. I had trouble using my PayPal account on some sites because they did not accept PayPal as a form of payment. Also one more downside of PayPal is that it does not offer any rewards programs for its customers. Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing PayPal Paypal is easy to use and trustworthy. Review Source Dallas S. Marketing Agency Partner Marketing and Advertising Used the software for: 2+ years ### "Why is PayPal in my good books?" October 24, 2022 5.0 This is the easiest software to use while running a relatively small business. No hassles with essential a pay as you go model with the minimal transfer fees. Pros \- Very easy to understand and use with a modern website interface that makes me feel secure with my money. This software has fewer bugs and glitches while presenting a modern feel.- Well structured website with easy to access invoices and client contacts.- 1% fee with a max $10 on an immediate e-transfer is generous yet expected since in Canada we have no transfer fees. Cons \- Sometimes the website is slow to load IF I have multiple screens open. That might be a separate performance issue but this site seems to have the bug.- Difficult to navigate the website for additional features that are not on the home navigation menu. Alternatives considered [Remitly](https://www.capterra.com/p/234233/Remitly/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing PayPal Simplicity to use and established rep-ore from previous years use. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) PayPal is easier to understand and use without trying to up sell you. Review Source Chris B. Manager Music Used the software for: 2+ years ### "Online Payments" February 28, 2021 5.0 All in all PayPal favors the buyer because they have risk by not doing so. This means that as a seller you have to fight to win appeals. Its a bit frustrating when it can be completely a buyers fault but they still side with the buyer to avoid a charge back from the credit card companies. Other than unscrupulous buyers and the appeals process - the company is solid and reliable. It is used all over the world so you don't usually have a hard time finding a place that takes PayPal. PayPal is great as an extra layer of insurance on the products you buy. They have a pretty robust money back guarantee on fraud so you can count on them to back up your purchase. They have two costing models. One is for the higher volume business transactions and the other is for families sending money or charities etc. Pros Both the mobile app and the desktop application are very easy to use. The interface is user friendly and and intuitive. There are also personalized mini links you can give people to send their money to which is a handy feature that doesn't see the acclaim that it should. The apps themselves can store as much or as little data as you would like. The less data you keep on filed there though the more you have to enter in with each buy. Your information is easy to navigate through in some simple menu selections and a few clicks you can pretty much navigate everywhere on this site. On your mobile device you can set it up for express pay and you can keep your own personal profile up to date for payments for personal or business. All in all its very easy to use software. Cons The fee structure if you're not a trusted vendor can feel a bit trapping as there is a mandatory wait period before they will release your money to you. There is no way within the software to expedite the process and there is no easy way to contact PayPal in this manner. The other issue with the app is that once you enter in a debit card number or a credit card number the app won't let you remove it until they are clear that your account is clear. Reason for choosing PayPal This is one of those cases where the competition each as a segment of the market so a person really needs an account on all of those as well as PayPal. The two I use heaviest is Google Pay and PayPal. Those two seem to be easy to find a vendor that takes them. Review Source SA Setareh A. Electrical Engineer Higher Education Used the software for: 2+ years ### "Paypal is a secure and convenient way to handle online transactions " April 29, 2023 5.0 Overall, I am satisfied with PayPal and I will keep using it for online payments, sending, and receiving money. PayPal is one of the most trusted payment platforms for individuals and businesses worldwide, with a robust set of features. Pros I use PayPal a lot. I use it to send money to a friend or family. I also use it to send money to a bank, or do online shopping. One of the benefits of using PayPal is that it can be linked to multiple sources of funds, such as a bank account or credit card. This makes it easy to manage finances and keep track of transactions in one place.Paypal is very safe and secure; it offers buyer and seller protection, which can give peace of mind when making purchases. The platform also provides a dispute resolution process in case of any issues. The last thing to mention is that PayPal payments are usually processed quickly, and the account balance is updated almost instantly. I recommend using PayPal to everyone who needs to handle online transactions and ecommerce securely. It is also free and user-friendly. Cons PayPal is very powerful and useful application; I do not have many dislikes. The only cons I can mention is that PayPal charges fees for various transactions, including receiving money, transferring between accounts, and withdrawing funds. It would be great if these charges could have been removed. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) PayPal has more users, and it is easier to send money to them through this, instead of asking them to download Venmo. Review Source Sarah B. Digital Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Every Business's Best Friend" September 28, 2021 5.0 Paypay is our one-stop-shop. We use it for billing, paying virtual assistance who reside in different countries to creating invoices that can be downloaded in PDF or send a link to customers. Pros Paypal Business is a no brainer, from setting up new customers, adding products to sell online to invoicing both reoccurring or new customers or using it on your website as a card payment gateway. We advise our clients to include it as a payment system if they already had one elsewhere. For nearly five years now, we have had no issues except for one time and that was quickly resolved. Cons Sometimes clients struggle to find the developer integration key that they end up having to give us login details to collect it and then they change their PW. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)[Account Ability](https://www.capterra.com/p/154484/Account-Ability/) Reason for choosing PayPal Before switching to business, I had been using PayPay for personal use and loved its features. Review Source VR Verified Reviewer Administrative Security and Investigations Used the software for: 2+ years ### "PayPal is a safe and secure form of payment." August 19, 2022 5.0 There is no minimum balance requirement, no monthly cost, and transferring payments is secure. For inactivity or sparse use of the card, there are no fees. Pros The fact that Paypal protects your account is what I enjoy the most. You feel confident using your linked credit, debit, or other payment accounts to make purchases, send money, and pay bills. Instead than using a credit card to make online purchases, you can use PayPal, which hides your payment information from retailers. In most circumstances, it also makes transmitting money simple and cost-free. In essence, checks and pricey wire transfer services are no longer necessary thanks to PayPal. Cons Sometimes transactions take a while, and they may even be put on hold for five days. Review Source SB Stephanie B. Student E-Learning Used the software for: 2+ years ### "Nice free product " September 28, 2021 5.0 I’ve been using the product for 11 years and I’ve only had 1 issue that customer service resolved quickly. I like the ease of use and the availability of a PayPal debit card so I can use funds in person not just virtually. Pros PayPal costs nothing to join initially which was a huge selling point, their customer service is also great in times of problems. Cons The only “down” side is that the refund process can be extensive if you purchase something with PayPal. They make you try and communicate with the seller first in the event that doesn’t happen well you can still get refunded but it takes a couple weeks . Switched from [Cash App](https://www.capterra.com/p/246167/Cash-App/) The ease of use was horrendous for cash app. I also was scammed . Review Source Priscilla E. Sole proprietor Consumer Services Used the software for: 2+ years ### "The best bang for your buck when it comes to online Finance" September 13, 2022 4.0 My experience with PayPal has been positive overall through any issues they have had my back and everything has gone great I highly recommend it Pros The best thing about PayPal is how easy it is to use it's not complicated you put in your email address that is also your PayPal ID no need to remember anything else beside your password makes it very easy for people to pay you all they got to do is put in your email address I love it that is my favorite thing about it it also makes it very easy to get your money they have linked debit cards and even prepaid cards linked that are specific for PayPal I love it you can also link your regular Bank it's just wonderful Cons It is difficult to verify your identity if you do not have an ID. There are a few features that they will not allow you to use if you cannot verify your identification Review Source DN David N. Attorney Law Practice Used the software for: 2+ years ### "Decent, but ONE MAJOR FLAW" October 7, 2022 4.0 It has been invaluable for my company. Before, I did not accept credit card companies and it made me less competitive as a business. Pros It is very easy to use. It made my business more competitive, since I am now able to take credit card payments. Cons You cannot make changes to invoices once a client makes a payment (i.e. if you have a client that is on a payment plan, you cannot change the invoice to reflect cash/check or other forms of payments). It would be nice to be able to change the original invoice amount to reflect payments/credits made outside of PayPal. Reason for choosing PayPal I do not use many Apple products, so I did not want to use IPay. Also, I did not not like how the bulky card readers from other companies looked, so I opted for PayPal. I have two offices so I needed something that I can use at both offices. Review Source MM Marianne M. Asst. Director Primary/Secondary Education Used the software for: 2+ years ### "Confidence with using PayPal " October 12, 2022 5.0 PayPal is a secure way to receive and send money, it's also accepted by everyone across the US as a dependable and protected way to send money. Pros PayPal is a secure way to transfer money and receive money from customers. Any time there has been an issue with not receiving an item I purchased through Paypal, I have always relied on the security features of Paypal to investigate any issue and get a refund on my money. Because of this, I wholeheartedly trust Paypal. Cons Like similar software I wish the fees were less, but that is par for the course. I used to use the Friends feature on Paypal, but I believe there are fees associated with that now as well. Review Source MK Monique K. Web Designer Online Media Used the software for: 2+ years ### "A great tool for any size business, but also for the average Joe to send money to a friend for tix." May 28, 2019 5.0 My overall experience with PayPal as a buyer is very positive. I am happy that it is easy to use and I am protected. As a seller/business, my experience is mostly positive. I enjoy the features, the ease, and the trustworthiness as an option to my customers. However, it is difficult (near impossible) to use when you have someone using the PayPal software to get refunds. Pros There are so many pros. I use this software as a business, to help set-up other businesses to accept online payments, but I also use it as a person. Let me explain, I use it to send money to friends to pay for my half of our concert tickets. I use it to pay my mom back for the loan she gave me. My mom uses it to send me money if there are emergencies. One of the biggest pros is that it is easy. PayPal is by far the easiest to use, after it is set-up. You can have all your bank accounts, cards, etc. all in one place. I do not have to have my wallet handy. Checkout is a breeze. It is the same experience across any store, and any place that uses PayPal. As a business, it is trusted, and that is a huge plus. They are hugely protective of buyers, which makes you feel safe using it. Continually, there are tools like invoicing, website button codes, abilities to send reminders, or monthly auto-payment requests. The possibilities as a business and a regular 'person' are endless. I use this software daily. I even sometimes use it as a sort of 'bank account' and use the attached debit card. Cons The same thing that is a pro, is actually a con, though from the seller's perspective. Frankly, because the buyer protections are so strict, it can mean that money is taken from your account as a seller, without your consent. It is very difficult to regain that money. A seller must take photos, videos, and keep stellar documentation to protect themselves. The actual process itself is a bit cumbersome and not the easiest to find. A second "con" is the fees. Obviously it costs money to process credit cards, but the fees do get to be a bit excessive. However, they are competitive in terms of how much they charge. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing PayPal Paypal is more widely known and trusted. I also have used the product for a decade, with no real issues. Review Source Richard S. Remote Assistant Machinery Used the software for: 2+ years ### "More secure than Cash App, but a little but more costly" October 20, 2022 4.0 I first used PayPal to place orders on eBay (as I'm sure most people have), but never would have imagined that the service would grow to the size that it has. Overall I have been mostly pleased with PayPal, only experiencing a few instances which caused me to complain. They could make it easier to reach customer service personnel, but other that that and the fees, the service is pretty fantastic. Pros My favorite aspect of PayPal is probably its ubiquitous nature, being accepted at almost all online retailers, and even providing users a free debit card connected to their PayPal balance. Also, if any unauthorized charges are made PayPal customer support will cancel the card and reimburse the charges, immediately sending out a new card. This is NOT the case with some other similar apps (most notable Cash App). Cons My least favorite aspect of PayPal is the ridiculous number of fees associated with many transactions. While the amount of these fees tend to be somewhat reasonable, they are applied to many transactions that similar apps would not charge for all. These can add up relatively quickly. Also, reaching someone at customer service can be a bit of pain. Review Source Similar Products Featured