# Page 69 | PayPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 69 - Is PayPal the right Payment Processing solution for you? Explore 26417 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207944/PayPal/reviews --- PayPal 4.6 (26417) [View alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 69 - Reviews of PayPal ## Showing most helpful reviews Showing 1701-1725 of 26417 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carmen M. Interior Designer Design Used the software for: 2+ years ### "Good for buyers, not much for sellers." March 6, 2019 4.0 I will always recommend PayPal for online purchases. As an honest customer I like the easiness and security it offers. As a seller? Never. Pros Get paid instantly, manage your money, send invoices to your customers and clients, pay using those funds on all the online stores that accept PayPal. With all the different options for sourcing funds, it is easy to jump from your credit card to your checking account if you desire to do so. Their app works fast, it is reliable and allows me opening it anywhere to check my balance and even get alerts when an invoice has been sent or paid. As a buyer, it is probably my first choice whenever I make online purchases, for safety, because I don't really like writing down my credit card details on every single store I shop at, and because it is faster, saves me time from introducing numbers and codes as everything is recorded and verified already. Cons As a seller, this can be tricky, specially when selling items on Ebay. In fact, PayPal is what keeps me from selling anything there. If you are unlucky enough to sell your collectibles, antiques or your hard work to a smart guy, they will report the item as "not as pictured", "not as expected" or any other excuses they might find creative and PayPal will ALWAYS be on their side. I have lost a few thousand dollars thanks to PayPal and their policies and these buyers with no morals. They are not forced to return the item, money will be returned no matter what you say, even shipping charges, and you can say whatever you want, PayPal just doesn't care about sellers AT ALL. I can say without hesitation that PayPal has killed the hobby collector, the artisan and those small honest sellers that loved selling their products online, specially Ebay. And this without even mentioning the "fake fakes" hunters. I tried to sell authentic Designer clothing and shoes and my items were literally stolen. Buyer reports your item as a counterfeit and you will lose your money and the item. They are only suggested to destroy it. Yes, right... like that is ever going to happen. Review Source CR Caitlyn R. Editor-In-Chief Entertainment Used the software for: 2+ years ### "The Old Faithful Every Man's Payment Processing Service For Businesses and Ordinary People" October 10, 2022 5.0 My overall experience with PayPal has been a pretty good one. I have used it for multiple things, as I am sure many people have. It was something I familiarized myself with when I started selling items on eBay, then when I moved on to doing other forms of eCommerce, as well as person to person payments. It has served me very well. As I titled this review, it is the old faithful payment processing platform. Perfect whether you are just starting out in business and need a relatively free platform to process your payments that is compatible with pretty much any type of web hosting platform, or just someone who needs to be able to send and receive payments for on the spot projects. I would definitely recommend PayPal. Pros The PayPal service is very easy and uncomplicated to use. The fast payment processing, invoice creation, and fraud protection, make it a great platform for anyone looking to start out whether it is in person to person business or eCommerce. Cons The only cons I can really think of is the fact that sometimes it is difficult to get a hold of an actual human person when you need a problem solved. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing PayPal I chose PayPal because it is a service I have used for many years and I know I can trust it. Also, there are somethings that I simply find PayPal to be more convenient in its function. Even though, I do also use Square Point of Sale, I find PayPal to be more convenient in on-the-go outsourcing and freelance situations because most everyone has PayPal and you don't have to ask them to whip out their credit card or whatever. They can just send you the money via PayPal. Review Source AS Amy S. Artist/Accountant Arts and Crafts Used the software for: 2+ years ### "An essential tool for operating online" August 27, 2021 5.0 Exceptional. I love it and my buyers love it. PayPal is the very reason I am able to allow same day shipping, and to all parts of the globe. I wouldn't want to run my business without it. Pros Firstly, the security cannot be matched. This is crucial in today's world. No one has to worry about their account info falling into the wrong hands. Second, the ease of use. I receive payment from buyers within seconds. I can allocate this to my account of choice within minutes. Third, this is available around the world. What it does for business is monumental. Cons There are cons? Forgive me, as I haven't discovered any yet. Reason for choosing PayPal I must say there are no other services I'd want to look at since linking with PayPal. It is truly a gift to sellers and buyers alike. The security, the ease of use, and the global availability are second to none Review Source VR Verified Reviewer Pay Pal for Graphic Designer Design Used the software for: 1-2 years ### "Pay Pal for Graphic Designer" March 19, 2020 5.0 When we take overall this app is very useful to me.This application is one of my day to day using apapplication .I highly recommend this application to any one who looking to do a safer secure easiest money transaction. Pros Pay pal is very useful financial software to me.As a Graphic designer I have to work with many ccustomers through the internet .There for I need some online method to do my money transactions.Pay pal is the best and fastest easiest way to do it.An also many of my customers have been connected with pay pal and it very easy to do money transactions with them .No need to introduce a new application for them becouse this software is very fameous and they now how to work with it very well.It is very hhelpful to me because I have not to bring lot of cash with me to purchase some thing.Just only log in to my paypal application on my mobile and do the transactions.In Sri Lanka Pay Pal is the most popular transaction method when we going to buy something in Ebay. Because It very safer and secure method to do online website transactions.The Pay pal mobile application is very use full.Becouse it make my transactions very easier.And also I can lock or login to this Pay Pal mobile app through my mobile finger print reader there for I makes very easier and secure to do my transactions .I highly recommend this to every one in 20th century. Cons This software has some draw backs.I have some trouble with managing and conforming my credit and debit cards.And also some countries have not given access to the pay pal transactions there for when I meet a coustomers from those countries I have to find a different method to do my transactions.And also some online shopping website like Ali express do not approve the pay pal transactions. There for I need to find secure method to do my payments.My country also have some restrictions with pay pal there for some times I could not able to bring my money to my hand from the software .There for I need to find different method to bring my money to my hand. Reason for choosing PayPal It is very user friendly and it has very big fan base.So it is very help full to transactions with many people Review Source VR Verified Reviewer Help Desk Support Information Technology and Services Used the software for: 2+ years ### "Great for sending and receiving payments" February 17, 2020 5.0 Overall I am satisfied with PayPal from the ease of sending and receiving money to know that my purchases are protected and my account is protected from fraudulent activity.  It's my number one go-to when paying online and when it's not available at the merchandisers website and I have never used them before I rethink my purchase and usually back out. No PayPal pay no buying for me. Pros I have used PayPal for years and I can honestly say that when using a payment app I recommend this %100! The first thing I love is how my friends and family can send me money or vice versa for no fee. I use their PayPal cash card to spend my PayPal funds the only bad thing with that is that the ATM fee's are upwards of $5 please change that PayPal please. I don't recommend sending it to your bank due to how long it takes to post to your bank and the fee you are charged. That's why I use the card that you can get free with your account. I'm mainly a buyer but I do at times sell things and it works flawlessly. The best part of it all is whether you receive or use it to purchase products etc. You have the PayPal Purchase protection first your purchase information is secured because they don't share your full financial information with sellers. Secondly they have 24/7 monitoring. Thirdly they have a dispute resolution if there is a problem with a transaction and I have personally had to use this twice since using} and PayPal was able to resolve the issue and I received my money back. Now it takes a while for it to finally get resolved but it gets resolved. I receive money to PayPal through completing survey's and other part-time jobs online and I have never had a problem receiving it. Cons When you call customer service most of the time you can not understand the representative that's supposed to be helping you. I've actually hung up and called back two or three times until I was able to reach someone I could understand. Secondly, this is a good and frustrating issue is that all the multi-authentication you have to go through just to long in. I mean it's great to know my account is secure but can't they make it any easier? And if your account gets locked oh boy that's a headache. Review Source VR Verified Reviewer commerciante Apparel & Fashion Used the software for: 2+ years ### "Servizio fondamentale se vuoi acquistare o vendere in sicurezza online" February 19, 2023 5.0 Nel complesso è un ottimo strumento da utilizzare online, sicuro ed affidabile. Pros La piattaforma negli anni si è aggiornata con tutti gli strumenti necessari per favori il commercio online. Permette al venditore di garantire il cliente sul buon esito dell'ordine e allo stesso tempo al cliente di poter recuperare quanto speso quanto ordinato non corrispondesse a quanto ricevuto. La possibilità di pagare in tre rate introdotta recentemente è molto comoda ed incentiva l'acquisto. L'assistenza clienti è competente ed immediata anche quando viene svolta da operatori extra UE. Cons L'unico neo è il costo per il venditore per ogni transazione il fisso sulla transazione e la percentuale di commissione sono alte, questo inevitabilmente si riflette anche nel prezzi vendita per il cliente finale. Alternatives considered [Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Amazon Pay](https://www.capterra.com/p/247554/Amazon-Pay/) Reason for choosing PayPal quando ho iniziato ad usare paypal non esisteva uno strumento simile, attualmente sul mercato ci sono altri prodotti che sto testando ma non credo che sostituiranno paypal. Review Source AB Adam B. Marketing Marketing and Advertising Used the software for: 2+ years ### "EASY ONLINE METHOD WHERE YOU CAN PAY FOR ANYTHING ONLINE WITHOUT ANY RISKS " February 6, 2020 5.0 Overall, as I’ve mentioned previously I do like Paypal a lot as it’s very secure and easy and very fast to make transactions to people or online businesses and it saves time not using your cards or putting in your card details. Apart from a negatives about freezing someone’s account I can’t really say anything else bad about PayPal. PayPal is the biggest online money company in the world it’s services and customer services are excellent so I’ve had nothing but good experiences as it’s quick, easy and accepted that’s all you want in a website to help with your money. Pros What I love about PayPal is that it’s so easy to use! When you start up you create your account and add all your details and bank information and it’s very quick and secure and it’s nothing to worry about your bank details being disclosed or threats of scam on your cards and finding your information so secure it’s on here is key and excellent as that a a top priority for a money site like this. I know a lot of people that avoid PayPal or companies don’t use online payments as people with credit cards or so on can get unwanted party’s adding money into your account or people finding your details and taking money instead. If this happened credit card and bank companies would help get your money back or whatever scenario you have, put it could take a long time for that to happen so you’d be dealing with a long wait and uncertainty to what’s actually happening. With PayPal though you will not have any problems with people taking your information or any fraudulent activity and if there was PayPal would be on the case straight away and would sort the dilemma and sufficient as possible as it’s customer service is excellent and making sure your account and money is closed off from other people. Lastly you can create and send invoices through your account to family, friends or businesses and this is an excellent way to send money and very easy to use without any hassle at all. Cons To be honest I’ve been using PayPal for quite sometime and I haven’t had. Major problem on it but there are only a few things which could improve the software, first of all chargebacks.... whenever you receive or send money PayPal will take a fee of your payment and if it’s on eBay for example it would take 5-10% of the transaction. Furthermore another situation is PayPal can freeze someone’s account and people report this to PayPal that there accounts have been frozen for no reason. The reason PayPal do this is because they check everyone’s transactions and if they feel like there is a particular transaction that looks like unusual behaviour like a very larger than usual sum being sent through there system they will freeze your account. When your account is froze it will stop you from making any transactions and you won’t be able to use your money or withdraw it either. In addition if you’re buying something online PayPal can freeze that money and it may refuse to list the ban until the item has been delivered which causes hassle and life difficult for retailers. Review Source MR Mohamed R. blogger Education Management Used the software for: 2+ years ### "How do I avoid losing" August 27, 2021 4.0 Very good, without it, I would not have solved some problems in receiving money from other countries, as well as for you as a developer, it is easy, but for people it is considered a bit complicated and lacks a set of developments creating a payment card of its own Pros My experience with Paypal is good, during which I eliminated a bunch of problems like selling services in the USA, so I had no choice but Paypal in order to receive my money Cons The service needs publicity and definition because most people do not know it and I and we know that this service depends on the exchange of money between people You also need to introduce their services to people and create a payment card for them Review Source JAZE P. Systems Administrator Architecture & Planning Used the software for: 2+ years ### "PayPal For Everyone" August 20, 2021 5.0 The best decision I ever made for my business. I can finally transact with the rest of the world with confidence and convenience. Pros It is the most accepted payment system on the Internet, second to only VISA I think but way more secure and user friendly. The usability is far more accommodating than what other payment processors have to offer and the mobile app is so convenient, it is like having a bank in my pocket everywhere I go. Cons Some vendors don't like to use PayPal because they claim that the transaction fees that they have to cough up to PayPal are not worth it and I just learned that they have a business loan department which I would've love to try out but it is only available to U.S citizens:-( Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing PayPal I strictly did it for the buyers protection act plus most of my clients didn't feel comfortable paying me in any other way, so I literally had to adapt to it or go broke:-( Review Source FC Francis C. Audit Associate Accounting Used the software for: Less than 6 months ### "Seamless Transaction and Integration " September 1, 2023 5.0 Pros I like the security, its user-friendly feature, the speed and convenience and of course its rewards. Cons So far so good! I think none at this moment. Review Source Souhil S. Entrepreneur Design Used the software for: 2+ years ### "The Perfect Payment Platform for Personal and Business use." December 1, 2020 5.0 Paypal helps me to accept Credit and Debit card payments from my customers and it also, helped me to gain trust because it's safe and secure and I never had any problem with it. It also, helped me to grow and perform better online and I don't need to worry about my payments not being transferred to my account because with Paypal I get it instantly in my account. With Paypal I don't get just a Payment Platform I get more than that with Paypal I can really grow and get our Business to the next level. The company is doing a great job, and I hope we will get a lot of cool and useful features in the future and I'm sure my great experience will continue with them for years. Pros It's very easy to use, and I really like the clean UI and I have everything I need in just one place. One of the best Payment Platforms and I use it for my business for years now and I really never had any problem with them. The support is great too and if I need anything I just email their support, and they will get back to me and call me in less than 24 hours and I really like their support. I had an amazing experience with them for +7 years, and I still use Paypal to receive daily payments from my Customers and to send money to my family/friends and pay for services and goods. I like the Express Checkout option for the websites, and I use it for Shopify and It's fast, secure, and easy to use to get credit card payments from my clients/customers. I also, like their mobile app it's very easy to use and I can see my store transactions in one place. It allows me to add my credit/debit cards and my bank account to the platform and I can use my credit/debit card to purchase products online or to send money from it. They have a lot of accounting and financial stuff and they send me monthly and yearly reports to see how my store is performing. I can add different currencies to my account, and I can convert between them in one click. I like the mass payout option too because It allows me to send payments to my VA's at one time and I don't need to do it manually for each person. They have integration with almost every e-commerce platform in the world Etsy, Shopify, eBay...etc. Cons They can allow us to use our PayPal balance to purchase online I don't know why we don't have this feature available for Paypal users in Algeria. Paypal fees are a little high especially if you receive an international transaction from another Paypal user. but, after all, we get a lot of useful tools and features and the support is great too. Review Source dD diane D. president and ceo Management Consulting Used the software for: 2+ years ### "Misrepresentation and misinformation and inconvenience" January 12, 2022 1.0 The experience was horrible. I was on hold for a total of 2.5 hours with no solution. The conversation was redundant and there was no level of sensitivity to the damage that is being done to me with absolutely no options. I just wasn't a human and felt like all they wanted to do was tell me what was in the terms and conditions. I called 20 people and asked if they were aware of this 21 day delay and all but one said no. The one who knew said they Paypal released their 21 day hold in one day when they called. Pros It was not too difficult to set up other than the validating of the bank account Cons The 21 day delay for a customer who has been a member since 2008 is totally ridiculous. I am running in a special election and by the time the funds post my election will almost be over. \[SENSITIVE CONTENT\] in customer service told me it would be 7 days and now it is 21 days which defeats the purpose. Had I had known this I would have selected another way for donors to contribute. These funds are not tax deductible campaign contributions and are needed to run and finance my campaign. I use PayPal for all my ebay and amazon and other retail purchases. Just baffled that there seems to be no solution to release these funds especially since I was told in this circumstance they would release the funds. Second, the customer service agents were like robots who did not understand my situation and were repetitive and redundant and it was as if I was a number. I am so disappointed and frustrated. Even the donors are frustrated and are saying they have not requested that Paypal withhold these funds and they are not understanding this decision by Paypal. The monies raise to manage the campaign will be of little avail when they release this hold. We are not a charity like a 501c3 but a campaign committee Reason for choosing PayPal I have been a client of paypal for many years for retail purchases. Never thought in a million years that my time sensitive campaign account would have a 21 day hold since I am a current customer who use the payment processing often. my campaign funds are not tax deductible Review Source SD Samuel D. Global Charity Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Improving & innovating FinTech " March 23, 2026 4.0 Overall my impression with Paypal is improving, they are vital for our charity to send and receive donations and they keep the fees much lower than other banks and transfer middle men, but what I have started to like more and more is they are going back to there traditional FinTech roots and looking to expand provide more and improved services and are developing exciting features that helps remove/ reduce the steps needed for transfers to be made making it more accessible to many more people. Pros They have started to provide more innovative tools and options to embed and customise links to ensure people who support our charity know they are sending to the correct account. Also the Paypal giving fund is a huge benefit to most small charities and Non-profits, despite not being able to get all the data out about the donors. Cons They still have not fixed the dummy link issue where fraudsters can use a link almost identical to spam people into thinking they are donating to a charity/ one account when in fact they are not. For example, you can have a Paypal.me/AnimalRescue-London and a scammer can use almost the same link with a different hyphen location to trick people (Paypal.me/Animal-RescueLondon) and even if you report them to Paypal they do not ban these accounts from doing this. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal Paypal is used by more people around the world than any other payment platform and it is the cheapest Review Source Angel G. Community Manager Marketing and Advertising Used the software for: 1-2 years ### "Paypal is a safe way to protect your payment data online." October 13, 2021 5.0 I've been satisfied with its efficiency, I've purchased online games, books, and even a hosting & domain for a website I'm currently working on. No problems so far, even when I got a refund at an online course, Paypal accepted it and notified me without an issue. Pros What I like the most about Paypal is its quickness when it comes to pay on an online store. You previously register your bank account/cards so they're ready to be used through this service. Also, its biggest argument is that it protects your information, so when you buy or pay something online, you don't have to write your credit/debit card info (which can be kind of risky sometimes due to web page hacking, phishing, keylogger software, etc.), you just choose paypal as payment method, and no info is put in risk, paypal takes charge through your previously registered cards. Also, every payment, billing, suscription, refund, or invoicing movement is notified to you at the moment with important details. Cons What it might not be so nice about using Paypal, is that not every online service or commerce incorporates this payment method, so it's not a guarantee that this will work everywhere. Though it's actually becoming a trend in many users to ask their providers to add this feature on their systems. Hopefully soon every e-commerce or service will allow payment via Paypal. Review Source KL Katherine L. LPC Mental Health Care Used the software for: 1-2 years ### "Ease of collecting payments from clients via PayPal for sole practitioner " November 21, 2019 5.0 Accepting payments from clients was easy. Transferring money from PayPal to my personal accounts was easy. I really enjoyed using PayPal for my business needs for the time that I did, however I was using a paper health records system in conjunction with PayPal, so when I transferred over to an electronic health records system, the EHR included a payment functionality that streamlines with client appointments, notes, etc. I prefer PayPal's operations over the one I'm using now, except for the streamlined and connected functionality of the EHR payment system. Pros The variety of options in what to do with the money held in PayPal after a payment was made. This included an instant transfer to my personal bank account for a reasonable fee, a standard transfer to my bank account for zero fee that would happen in a couple business days, or even just leaving the money in PayPal to be used for other things. My Uber and Lyft accounts were linked to PayPal for payment, as well as Netflix, Spotify, Groupon, and other things. I always knew where my money was, there was no wondering how long it would take to transfer from one account to another. Cons I was unable to accept HSA or FSA cards. I also did not have a physical card reader so my clients were either downloading PayPal in order to pay via transfer to me, or I was creating an invoice where they could then enter in a card number. As a clinician, I didn't like that it felt as though I was asking them to download an app, even though the flexibility was actually there if they chose not to do so. I would have also liked the option to add a 'cash payment completed' option on an outstanding invoice. There was actually very little that I did not like about PayPal however. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PayPal PayPal was the obvious choice at the time. I already had a personal PayPal account and was able to start accepting money from clients right away without any hassle or hoops to jump through. If I were running a different type of business that didn't also require attached notes, 'superbills', and other medical professional add-ons, I would still be using PayPal as my primary way to collect money. Review Source ND Nina D. Accounting Health, Wellness and Fitness Used the software for: 2+ years ### "PayPal" August 17, 2023 4.0 Apart from the assistance that leaves something to be desired, I had good experiences with paypal. At some point a purchase was made on my behalf (which I did not make). I made a request to paypal and it was solved without problems. Pros I like that it's a fast payment processor, that I have a transaction history. Payment safety, low faruda risk. Cons I don't like the nurse from paypal, it's very hard to communicate with them. If you forget to change (update) your phone number, it blocks your account. It doesn't give you many opportunities to reactivate your account. Here they have a big minus from my point of view. Review Source Christopher K. Senior Sales Manager Farming Used the software for: 2+ years ### "I Don't Want PayPal Again" September 11, 2021 2.0 While my accounts were running, I was able to buy goods and services from around the world and to receive funds. Thus PayPal supported my business and my life and everything was smooth. But the fact that they banned my accounts and to date have neither reopened them nor offered an explanation and cannot even close them at my request gives my overall experience a very sour taste and I don't want to have anything to do with PayPal ever again. Pros The efficiency of payment processing is top class. The funds you send will be received in an instant as your receivables are equally processed in no time. Anyone, whether in business or not, wants to experience such efficiency in the modern fast world. Cons 1\. PayPal does not support the receiving of funds in some countries, including mine; I was only able to open an account just for online purchases by integrating my credit/debit card. The only time I was able to open an account that can receive funds was when I lived in South Africa because SA is fully supported on all PayPal services. Thus, PayPal seems blind to the fact that the world is now one global village where anybody anywhere with internet connectivity must access what the internet can offer. 2. PayPal banned my two accounts without a WARNING and without an EXPLANATION and I cannot transact anymore though I can still login. My efforts to get an explanation have drawn a blank. My support ticket asking them to just shut my accounts have achieved nothing. I am wondering why for about two years they cannot let me close the accounts when neither them nor me is benefitting. I have since switched to four other equally reputable and global payment processors which I use in exactly the same way I have been using PayPal without any problem arising for about two years now and I even receive funds in my country. But why only PayPal is this heartless. Review Source Priyansh K. Owner Animation Used the software for: 2+ years ### "The first choice for receiving International payments" July 12, 2022 4.0 Our ecommerce platform still uses PayPal and approximately 60% users prefer to checkout with PayPal. We are glad to use it and it definitely opens up new avenues for sales internationally. Pros About 12 years ago, we set up our own small ecommerce website and implemented PayPal, and it is still with us. - Hundreds of integrations available that can be implemented at the click of a button. - Invoicing is extremely simple and quirky to use. - All you need is an email to receive payments. - Seller protection for both goods and services. - Tax documents and FIRA available at a click. - New API is extremely versatile and works well with our ecommerce platform. - Never had a failed payment or disputes. - Next day settlement of all payments. - Branded checkout page. Cons \- The biggest gripe I have with this service is the excess fees charged at each step. There is a fixed fee, then a percentage fee, and then there is a currency conversion fee. All this can rack up to 10% for international transactions. - There is some legacy interface in the settings that is hard to navigate and some settings are confusing and repetitive. - Customer service is slow to respond. - There is often lag in the interface and have to deal with a loading sign repetitively. Alternatives considered [PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) Reason for choosing PayPal No availability in India. Review Source Christine C. Hr analyst Computer & Network Security Used the software for: 2+ years ### "Paypal for international payments and safest " September 28, 2022 5.0 I have had a great experience with paypal everything was a 5 star for me Pros Paypal is one of the best if not the best application for fraud prevention incase you feel that another user is a fraud you can always pay through paypal it ensures the highest security and helps me do transactions in US as well easily Cons Some websites in India do not have paypal integrated in them so that's why I use google pay for these transactions and it's not a problem with paypal but j hope more websites will integrate paypal in them Review Source Fox A. Freelance researcher and writer Translation and Localization Used the software for: 2+ years ### "What makes PayPal at the forefront of electronic banks? " October 9, 2022 5.0 I have done online shopping in more than one online store and Paypal was my preferred method of payment due to the high security in the bank as well as the speed of dealing Pros Ease of use, accuracy of transactions, and speed of payment processing. It also accepts multi-identity payment cards and accepts payment in all countries of the world . If you are a retailer I advise you to add PayPal as a payment method to process your sales . And if you are a shopper, I advise you to use PayPal as a very secure and accurate payment method. You can send and receive your money easily and conveniently with the achievement of time and effort . A very distinguished support team if you encounter any problem with payment Cons I have not had any problems using it, as it is one of the simplest electronic banks to use Reason for choosing PayPal Paypal is a very secure electronic bank. Excellent support team . The speed of dealing in sending and receiving money . You can use it anytime and anywhere in the world . Credit card processing speed . Review Source MT Michael T. Teaching Fellow Higher Education Used the software for: 2+ years ### "Ubiquitous for a Reason" August 14, 2023 4.0 PayPal has made it easy for me to receive payments from and send payments to individuals as part of my hobbies and side-businesses. I use the service all the time and have few complaints. Pros PayPal makes sending and receiving payments extremely convenient and easy to track. PayPal is ubiquitous because, in addition to being early to market, it is user-friendly and accepted by a wide variety of merchants. Cons In the rare instance that customer service is needed, PayPal can be hard to reach and slow to respond. However, when I have had to use PayPal to resolve disputes I have found them to be fair and reasonable, if slow. Review Source MH Michael H. Founder & Co-President Non-Profit Organization Management Used the software for: Less than 6 months ### "Untrustworthy, malicious payment company" October 13, 2021 1.0 Extremely hard to set up, no mention anywhere about the product and selling restrictions, and horrible customer service who after 4 phone calls was barely able to solve my problem, which kept appearing after every customer service rep "claimed" it was resolved. I terminated my account as soon as I received whatever funds went through that my customers paid for, and am now using a much better, more trustworthy payment service. Pros Nothing, everything about Paypal for my small non-profit organization was horrible Cons Extremely hard to set up, no mention anywhere about the product and selling restrictions, and horrible customer service. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal I thought it would be easier and people trust it more versus alternative payment methods so I thought I'd give it a try. After this experience, I am never using this payment service again. Stripe is 100% easier to navigate, easier for customers to use, and delivers the funds to my organization's bank account the next day with no questions asked. Very easy and convenient, I would recommend it to anyone who is thinking about starting their own small business or looking to accept payments online from customers. Review Source TT Thomas T. Business Owner Arts and Crafts Used the software for: 2+ years ### "Paypal: A very convenient fix to online business." January 18, 2022 5.0 Over the 10+ years I have used Paypal for my business, my overall experiences have been very convenient. Paypal has been really easy to work with, on both personal and business levels. Pros Ever since I have used Paypal, which has been around 10+ years, I have nothing to complain about. I find that the way Paypal works, it has made me start and successfully maintain a business really seamlessly. What I like most about this platform is the ability to send and receive payment internationally. In my line of work, I am always working with international clients. Cons I think they could upgrade the look of their User interface design with regards to the mobile application. Review Source VR Verified Reviewer To receive International payments Computer Games Used the software for: I used a free trial ### "The Best and the only Great international Payments Platform" April 17, 2019 4.0 I do freelancing and some other part time works and almost everytime I receive my money from other countries. So, if there was no PayPal or even if it was not available in my country, then receiving PayPal would have become impossible for me. In other words , PayPal is the best and the only best International Payments medium for me and for my friends too. The easy and fully featured interface makes is real easy and fun to use . Sending and receiving funds is as easy as just like sending text messages on PayPal. The automatic transfer of funds is also really useful. PayPal guarantees security and complete encryption of information and transactions so I can use it without any worries. The only problem is the tax/fee while receiving a payment and also the correct conversion fee is a little bad. But overall, my experience with Paypal is really good and I appreciate . Pros While receiving International Payments, PayPal is the only lifeline for me. I reside in India and there's no any international Payments Bank which is easy to use as PayPal is. Without PayPal, I would not have received any money from my side works. So basically, PayPal is the best and the only best payments platform which is available Globally and accepted nearly everywhere online and mostly everywhere Offline too. The best part of PayPal is that sending to anyone as well as receiving money is easy as just like sending and receiving text messages. The second best thing about PayPal is its interface which is easy and fully featured. PayPal informs everytime whenever there is an update to their site, privacy policy, terms and conditions, and when we receive or send money. The paypal mobile app is also very easy to use and has a very nice and featured interface. When it comes to security, PayPal stands very greatly... PayPal insures each and every payment is secured and encrypted. Joining PayPal in India is very easy as just like joining a social media site, to receive international Payments, Indians have to link their Pan Card and if they want to use it locally they will have to link Aadhaar Card as well. The verification process is fast as expected. In India, due to RBI regulations PayPal has made Automatic Transfer of funds from PayPal which is really way useful, because of it we don't have to care about withdrawing the funds as they are done automatically. Cons The only things I dislike about PayPal are :- 1) when we receive money we have to pay a little fee which is sometimes not so little . So, there's a rule that when a user receives money, he/she will have to pay a fee and in my opinion, the fee is sometimes too much than expected. 2) The PayPal International currency conversion is really not so good. I reside in India so here the currency is INR , and I mostly receive money in other currencies such like USD or GBP , so the problem is that the currency conversion occurs in a very bad way. Example, last time when I received money in USD, 1USD was actually equivalent to 69INR but PayPal did the currency exchange and gave me 67 INR for each USD. So, if we receive a little International payment, then the currency conversion fees will be just a little as negligible bit when we receive a high payment the currency conversion charge will be high too which could be proved less benefited for users. Review Source RY Ross Y. PM Computer Software Used the software for: 2+ years ### "#1 solution for non-credit card payments" April 23, 2020 5.0 Robust payment solution for both personal and business use. Fast, secure and used widely across the US. Less popular in other countries and has issues with customer support, but overall this is still the industry standard for payments other than via credit cards. Pros I use PP for both personal and business purposes. Personal: 1. Extremely easy to use: simple interface, intuitive functions. 2. Send money to friends, receive money from friends - transferring money among people via PP has become as natural as finding information on Google. 3. Apps are very high quality, stable and reliable Business: 1. Payments collection: PP has a great reputation for use on websites that don't instill a lot of confidence. Which is basically any website that is not Amazon, Walmart and maybe a few others. My business falls into the category of "unknown", which automatically makes customers reluctant to pay with a credit card. PayPal is the way to go, about 60% of all transactions on my website are done via PP. 2. Invoice functionality is great - especially with the reminder feature. 3. Even for people who don't have PP, it offers an option to pay w/Credit Card through the PP interface. 4. Integrations with other services (besides Venmo) are great. For example, integration with Woocommerce / Wordpress. 5. The option of a credit/debit card is fantastic. Cons 1\. Customer support is terrible. Usually everything goes great, but if there's a problem - good luck trying to get it resolved. If Amazon is around 10 on the customer support scale, PP is closer to 2 or 3. 2. PP is not popular in other parts of the world besides the US, which makes it difficult to have business with other countries. For example, it would be almost impossible to pay an Easter Europe freelancer. 3. Business reporting is buggy. The reports seem to be disconnected from reality or just don't show the needed info. 4. Some features on the website are buggy or lacking, for example transactions search: you can't just search by a sub-string of a keyword. First, you need to select a category (first name, last name, email, etc), then you have to write the whole term. Unnecessarily cumbersome and so 2001. 5. Zero synergies from Venmo integration. You'd think that owning Venmo would make it easy to use the same login and other features across the two products. Wrong - those are still two separate services with no cross-integrations whatsoever. Alternatives considered [Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing PayPal 1\. More popular 2. Better business integrations Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Financial Services](https://www.capterra.com/financial-services-software/)[Food Truck POS Systems](https://www.capterra.com/food-truck-pos-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.