# PayPal Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/207944/PayPal --- # PayPal Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal ## What is PayPal? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26,455 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure payment experience High and confusing transaction fees Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PayPal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paypal.com&name=PayPal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal 4.6 (26,455) VS. [4.6 (3,349)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.09 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,433) Ease Of Use 4.5 (3,338) Value For Money 4.5 (20,286) Value For Money 4.3 (2,540) Customer Service 4.2 (20,541) Customer Service 4.2 (2,289) ## PayPal alternatives [4.2 (2,045)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.8 (721)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (130)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [4.2 (1,310)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Overview ### What problems does PayPal solve? PayPal solves slow, risky, and fragmented payment workflows by letting businesses send invoices, collect online and international payments, transfer funds quickly, and create shipping labels in one place. Small businesses, freelancers, e-commerce sellers, and finance teams benefit most by reducing checkout friction, avoiding card-data exposure, and keeping cleaner transaction records. Answer based on 19013 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, designers, photographers, and consultants rely on it for client billing, while office managers, accountants, and sales teams use it to process transactions, track payments, and support everyday commerce. Answer based on 26340 reviews Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses, which make up 74% of reviewers, with Education Management, Information Technology and Services, and Marketing and Advertising each representing 5%. It also serves enterprises and midsize businesses, aligning with its stated audience of eCommerce platforms, marketplaces, enterprises, and developers. Answer based on 26436 reviews Features and Usability ### What are the key features of PayPal? PayPal includes core payment processing for online payments, credit card payments, and money transfers, plus digital wallet payments and multi-currency support for international transactions. Differentiating features include invoice creation, payment links, transaction history with reporting, refunds, and security controls such as fraud detection, buyer protection, and two-factor authentication. Answer based on 14137 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with over 50 third-party tools and platforms, including payment and commerce apps like Venmo, Stripe, Shopify, WooCommerce, Payoneer, Cash App, and Google Pay, plus website and store builders such as WordPress and Wix. Official catalog listings also show integrations with BigCommerce and QuickBooks Online. Answer based on 3076 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally quick to onboard for teams handling basic payments, invoicing, and refunds, with documentation and video tutorials available for guidance. Reviewers say frontline staff, volunteers, and nontechnical users learn fast, often with little formal training, while admins and developers need more time for integrations, customization, and advanced business features. Answer based on 104 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful once they reach a live representative, with useful self-service resources, but many report slow replies, long callback waits, automated responses, and inconsistent communication between agents during more complex account or dispute issues. Answer based on 4310 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-step authentication, passwords, fingerprint or biometric login, device recognition, sign-in alerts, transaction notifications, and identity verification processes such as KYC and document checks. It also helps shield card and bank details during checkout. Some reviewers say security checks, account locks, and verification requests can feel overly strict or slow. Answer based on 2508 reviews Payments ### How well does PayPal handle online payments? PayPal makes online payments easy, secure, and widely accepted for personal and business transactions. Freelancers, online sellers, and small businesses use it for sending money, receiving payments, invoicing, and cross-border checkout, though transaction fees, occasional holds, and transfer delays can make some payment workflows less predictable. Answer based on 14137 reviews ## Who uses PayPal? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 1,044 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 1,044 reviews Administrative 30% Administrative 30% IT & Software Development 9% Entrepreneurs/ Owners 9% Creative & Design 9% Others 43% Top industries Based on 1,044 reviews Information Technology and Services 25% Consumer Services 21% Retail 18% Education Management 18% Other 18% ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6147 Most reviewers describe ease of use as essential, appreciating simple navigation and quick setup for all experience levels. Michael R Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing transaction fees 68% negative reviews out of 2817 Most users comment that fees are costly and unpredictable, especially for small businesses and international or frequent transactions. Blair G CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure payment experience 96% positive reviews out of 888 Most users report safe transactions, valuing strong security measures and confidence when sharing financial information online. Inconsistent fraud resolution process 66% negative reviews out of 1153 Some reviewers indicate fraud protection is unreliable, citing slow dispute handling and difficulty recovering funds after scams. Yessnia G Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 693 Most reviewers find reliability crucial, consistently experiencing dependable service for both business and personal transactions. Beth A Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 814 Some reviewers find country availability restrictive, noting service limitations, account restrictions, and missing features in many regions. Mena I Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Payments 4.7 (3,721) 65.04% of 3721 reviewers that rated this feature as important or highly important PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. Payment Processing 4.6 (3,443) 63.26% of 3443 reviewers that rated this feature as important or highly important PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. Data Security 4.6 (3,135) 66.22% of 3135 reviewers that rated this feature as important or highly important PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. Mobile Payments 4.6 (2,651) 62.28% of 2651 reviewers that rated this feature as important or highly important PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. Mobile Access 4.7 (1,349) 59.90% of 1349 reviewers that rated this feature as important or highly important With this capability, you can manage your PayPal account, send or receive payments, and monitor transactions from anywhere using your phone. Reviewers appreciate the app’s convenience, security, real-time notifications, and user-friendly design, though some mention occasional logouts. Payment Fraud Prevention 4.5 (2,691) 63.51% of 2691 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. PayPal 96 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Detection of fraudulent checks to prevent financial losses Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Invoices that can be tailored according to company's branding, payment terms and personalized information Import and export data to and from software applications Ability to handle large datasets PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. Graphical representation of data Accept and process credit/debit card transactions Buyer isn't billed until the period is up without any interest charges Allows customers to check out with wallet payment methods that digitally store credit and debit cards Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Digitally sign online documents Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Intended to be used by banks Intended to be used by online stores Designed for food trucks For Retail Stores Designed for small businesses Identify and prevent suspicious activity Transactions that typically involve face-to-face interactions between the payer and the payee Monitoring employee behavior for suspicious activity to detect internal fraud Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Reports specific to marketing and associated campaigns With this capability, you can manage your PayPal account, send or receive payments, and monitor transactions from anywhere using your phone. Reviewers appreciate the app’s convenience, security, real-time notifications, and user-friendly design, though some mention occasional logouts. PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. Observe and track the demand, usage, progress or quality of a system, product, or user Manage and handle various international currencies Manage and support multiple locations Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application Create, send, and view electronic invoices PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. Manage and track customer orders for goods, investments, or any other purchases Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Send clickable links via text or email to collect payments from customers Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. Track sent and received payments, invoices, and bills. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Organize and manage the accomplishments and development of employees or performance of applications or systems Accept and process customer payments for products or services using hardware and software Present a catalog of inventory that customers can view Estimate or forecast of a future scenario based on the study of present trends Design, communicate, and distribute incentives to perform a specific action Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Upload, track, and submit receipts in a central database Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Analyze potential risks across the organization Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track the status over time for a request, process, asset, or transaction Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.6 (26,423) 4.6 Based on 26,423 reviews ## Pricing Value for money 4.5 (20286) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,286) 4.5 Based on 20,286 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20541) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,541) 4.2 Based on 20,541 reviews ## User reviews Overall rating 4.6 Based on 26,455 reviews Filter by rating 5(19570) 4(5293) 3(1066) 2(207) 1(319) Mentioned topic Sorted by most recent LB Lucas B. President Internet ### "PayPal is a Win in My Book" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 14, 2026 Pros I really like the invoicing page in PayPal. It makes tracking and sending invoices so easy. I love it for follow up and ease of use. It is made my expense management much easier. Cons I initially struggled with PayPal shipping. Once they updated it, it got a lot better. It seems like this product is going places. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FE Fatemeh E. Data Analyst Retail ### "Easy and Reliable Payment Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 14, 2026 Pros I liked PayPal’s convenience, fast transactions, and secure payment system. It makes managing online payments simple and hassle-free. Cons Fees can sometimes be higher than expected, and resolving account or transaction issues may take time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jessica B. Manager Automotive ### "Pal pay you . You PayPal " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 June 13, 2026 Pros The ease of which they allow transfer tonor from 3rd party account or cards and the options they now have to pool split raise funds and just over all transactions amongst your friends or business dealings Cons The difficulty you may receive from customer support sounding like bots with repeated responses and no direct answers to fix or solve issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rosanne R. Owner Health, Wellness and Fitness ### "Small Businesses Love the PayPay Way!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 13, 2026 PayPal continues to be a very pleasant and seamless platform for me to make purchases and transactions for my small business. Pros PayPal is reliable and consistently trustworthy. I don't even think about some of my yearly subscriptions that continue seamlessly through renewals without interruption. Cons I really do not have a like least feature about PayPal. But I do stay on top of my transactions through them to confirm they are in sync. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dean C. Admin Education Management ### "Paylal Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 13, 2026 Pros Ease of use, access and security. We knew our client’s personal information are safe b/c it logs out after certain periods of time. Easy to track invoices, along with transactions. Cons Having to retype information we’ve seemed to have already input. Having to log in again after certain period. Perhaps allow users to use pins. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levon W. Ceo Food & Beverages ### "It’s convenient and it’s been around for a while and they’ve improved" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 12, 2026 To be honest, I like PayPal it has been very convenient efficient the fees seem to be a bit excessive for when you deposit a check and then you have to transfer the check before I get my first length of money they have taken out 40 bucks Pros I don’t know why I was having issues before I think there was something going on with eBay I believe and it seemed like I had a big distrust for PayPal. I ended up paying the money that they were asking me just to resolve the issue. Also customer service has been very comprehensible. Cons I have this problem with every app, but logging on could be a bit of a hassle thank God I haven’t been locked out yet, but I think software systems you didn’t be aware of the problem that people’s number has changed all the time. Some people have the same number for like 30 or 40 years, but Landlines are long Alternatives considered [Zello](https://www.capterra.com/p/198898/Zello/) Reasons for choosing PayPal Easier to use and everyone was already alclamatied Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BZ Briana Z. Art Instructor Arts and Crafts ### "Reliable for Small Businesses, but Fees Add Up Quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 Overall, my experience with PayPal has been very positive. It has provided a reliable and professional way to accept payments, send invoices, and manage transactions for my business. The platform is intuitive, widely recognized, and trusted by customers, which helps increase buyer confidence and makes the payment process smoother. While there is room for improvement in areas such as transaction costs, occasional technical issues, and expanded marketing tools, PayPal has remained a valuable part of my business operations. I would recommend it to other small business owners looking for a convenient and established payment processing solution. Pros PayPal is easy to use and widely recognized by customers, which makes collecting payments simple and convenient. I appreciate that many customers already have PayPal accounts and feel comfortable using the platform. Creating invoices is straightforward, and funds are generally available quickly, especially if you have the PayPal debit card linked to your account. The integration with online platforms and the ability to accept multiple payment methods have been helpful for running my small business. Cons The transaction fees can become expensive, especially for small businesses with tight profit margins. Customer service experiences have been inconsistent, and resolving account issues can sometimes take longer than expected. I also found that products like PayPal Working Capital, while convenient, can become costly due to the fixed fees and automatic repayment structure, which may put pressure on cash flow during slower business periods. Accessing PayPal statements for PayPal Credit can be tricky- the bug is the page often won't load and the site encounters issues and error messages when trying to download statements. I wish the PayPal Credit line had an actual card attached to it- not all merchants can take PayPal Credit online. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Stephanie D. Owner Consumer Services ### "Paypal is a must for small businesses " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 12, 2026 I really enjoy using paypal. I love all the differeht options customers have to choose from to pay. Its helpful that you can have all your products, pricing, invoicing, billing and received payments. All in one as well as all customer information and it tracks sales automatically. Pros The simplicity of invoicing and customer tracking for a small business. The variety of payment options they provide. Direct messaging for customers from the app itself. For any issues or feedback. Cons Can create listing for your products, but they don't offer their own store front. If you're nit real tech savy. It can be rather overwhelming trying to integrate paypal as a payment option, on your website. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing PayPal Shopify all though offers a store front. It didn't offer many of the all around small business options my company was needing for tracking income and expenses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kaycee C. Founder Cosmetics ### "My honest review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 11, 2026 Pros It’s very easy to use. Can link my credit card from multiple countries easily. Don’t need to worry about scam. Cons It’s not easy to top up money on the website. Also the exchange rate of the currencies are not the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rhonda R. Administrator E-Learning ### "Step up or move out ... PayPal may be on its death rattle." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 11, 2026 I would say it is fair to call the practices of PayPay and their tools as exploitative. They take funds, issue credit, and revoke access at will with no explanation. It's hard to cancel things or get support. Pros I can send and receive funds. That's all I like about it. I literally cannot think of anything else at all. Cons It has too many items that it charges for, too many ways they try to take from users, and too little customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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