--- title: "PayPal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/207944/PayPal/" page_type: "product" language: "en" --- # PayPal Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal ## What is PayPal? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26,543 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure payment experience High and confusing transaction fees Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PayPal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paypal.com&name=PayPal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal 4.6 (26,543) VS. [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $0.09 Other Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,521) Ease Of Use 3.8 (3,350) Value For Money 4.5 (20,367) Value For Money 3.6 (2,551) Customer Service 4.2 (20,623) Customer Service 3.6 (2,299) ## PayPal alternatives Highest Rated [Stripe](https://www.capterra.com/p/123889/Stripe/) [4.6 (3,361)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,032)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,489)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Overview ### What problems does PayPal solve? PayPal solves slow, risky, and fragmented payment workflows by letting businesses send invoices, collect recurring or one-time payments, transfer funds quickly, and track every transaction in one place. Small businesses, freelancers, e-commerce sellers, and remote teams benefit most from faster checkout, stronger buyer protection, and less manual billing or bank-detail sharing. Answer based on 19072 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by small business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, designers, consultants, and photographers rely on it to bill clients and accept remote payments, while managers, accountants, and office teams use it to track transactions, reimburse expenses, and support online sales. Answer based on 26424 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses and eCommerce operations, with 74% of reviewers from small companies. It also serves enterprises at 15% and midsize businesses at 11%. Reviewer adoption is most common in Education Management, Information Technology and Services, and Marketing and Advertising, each representing 5%. Answer based on 26520 reviews Features and Usability ### What are the key features of PayPal? PayPal includes core payment features like online payments, credit card processing, money transfers, and multi-currency support. Reviewers also highlight invoice creation, payment links, refunds, and transaction history for daily operations. Differentiating features include buyer protection, fraud detection, two-factor authentication, and mobile payments through the app and card reader. Answer based on 14177 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with WordPress, WooCommerce, Shopify, Venmo, Cash App, Google Pay, Wix, and Gravity Forms, with reviewer-confirmed use across ecommerce sites and website builders. PayPal also supports over 50 integrations, including BigCommerce, QuickBooks Online, Gmail, and Microsoft Excel for payments, checkout, and business workflows. Answer based on 3093 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally quick to onboard for most teams, with a simple interface supported by documentation and video tutorials. Reviewers say frontline staff, small businesses, and nontechnical users often get started with little training, while admins and developers may need more time for integrations, invoicing setups, and advanced configuration. Answer based on 104 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, fast, and effective once connected, especially for disputes and account issues. Common frustrations include automated responses, inconsistent agent communication, long callback or reply times, and difficulty reaching a live representative. Answer based on 4339 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-step authentication, passwords, fingerprint or biometric login, device recognition, security alerts, and identity verification checks to protect personal and financial data. It also limits sharing card or bank details with sellers and offers buyer, seller, dispute, and fraud protection. Some reviewers find verifications, holds, and account locks frustrating. Answer based on 2516 reviews Payments ### How well does PayPal handle online payments? PayPal handles online payments well for everyday business and personal use, especially when speed, trust, and broad acceptance matter. Freelancers, small businesses, and online sellers value easy invoicing, payment tracking, and international transfers, though fees, occasional account reviews, and support delays can create friction for some transactions. Answer based on 14177 reviews ## Who uses PayPal? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6147 Most reviewers describe ease of use as essential, appreciating simple navigation and quick setup for all experience levels. Michael R. Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing transaction fees 68% negative reviews out of 2817 Most users comment that fees are costly and unpredictable, especially for small businesses and international or frequent transactions. Blair G. CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure payment experience 96% positive reviews out of 888 Most users report safe transactions, valuing strong security measures and confidence when sharing financial information online. Inconsistent fraud resolution process 66% negative reviews out of 1153 Some reviewers indicate fraud protection is unreliable, citing slow dispute handling and difficulty recovering funds after scams. Yessnia G. Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 693 Most reviewers find reliability crucial, consistently experiencing dependable service for both business and personal transactions. Beth A. Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 814 Some reviewers find country availability restrictive, noting service limitations, account restrictions, and missing features in many regions. Mena I. Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features AI summary Based on 17,379 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) PayPal supports all three of the features reviewers value most: **Data Security**, **Online Payments**, and **Debit/Credit Card Processing**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and process card payments reliably, allowing teams to manage payments more efficiently and support a smoother checkout experience. Data Security 4.6 (3,174) 66.67% of 3174 reviewers that rated this feature as important or highly important PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. Online Payments 4.7 (3,766) 65.43% of 3766 reviewers that rated this feature as important or highly important PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. Debit/Credit Card Processing 4.5 (1,955) 55.75% of 1955 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Payment Fraud Prevention 4.5 (2,727) 63.99% of 2727 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Mobile Payments 4.6 (2,696) 62.80% of 2696 reviewers that rated this feature as important or highly important PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. Payment Processing 4.6 (3,459) 63.46% of 3459 reviewers that rated this feature as important or highly important PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. PayPal 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers feel confident sharing sensitive information, appreciate buyer protection, and value frequent notifications, though a few mention concerns about scam handling and occasional account access issues. - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Digital Wallet Payments: Allows customers to check out with wallet payment methods that digitally store credit and debit cards - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Banking: Intended to be used by banks - For eCommerce: Intended to be used by online stores - For Food Trucks: Designed for food trucks - For Retail: For Retail Stores - For Small Businesses: Designed for small businesses - Fraud Detection: Identify and prevent suspicious activity - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Internal Fraud Monitoring: Monitoring employee behavior for suspicious activity to detect internal fraud - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Marketing Reports: Reports specific to marketing and associated campaigns - Mobile Access: With this capability, you can manage your PayPal account, send or receive payments, and monitor transactions from anywhere using your phone. Reviewers appreciate the app’s convenience, security, real-time notifications, and user-friendly design, though some mention occasional logouts. - Mobile Payments: PayPal gives you the flexibility to send, receive, and manage money directly from your mobile device. Reviewers appreciate the convenience, security, and speed, as well as options like QR code payments and integration with services like Mpesa, though some mention occasional transaction management challenges. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: PayPal offers a fast, secure way to make online payments globally. Users think it’s easy to pay or get paid, track transactions, and enjoy strong fraud protection. Many highlight seamless integration with e-commerce sites, though some note not all merchants accept PayPal. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Payment Processing: PayPal helps you process payments quickly and securely, supporting instant transfers, multiple payment methods, and real-time notifications. Users value the streamlined experience, but some report issues with fund holds, high fees, and occasional delays in releasing payments. - Payment Tracking: Track sent and received payments, invoices, and bills. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Catalog: Present a catalog of inventory that customers can view - Projections: Estimate or forecast of a future scenario based on the study of present trends - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.6 (26,511) 4.6 Based on 26,511 reviews ## Pricing Value for money 4.5 (20367) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,367) 4.5 Based on 20,367 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20623) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,623) 4.2 Based on 20,623 reviews ## User reviews Overall rating 4.6 Based on 26,543 reviews Filter by rating 5(19629) 4(5316) 3(1070) 2(208) 1(320) Mentioned topic Sorted by most recent Andrew W. CEO Health, Wellness and Fitness ### "The proof is in the history!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 My overall experience with PayPal has been vital in the beginning stages of of my business! It provided me a platform to grow! Pros The best thing i love about PayPal is the consistent history of always being a reliable source of fund transfer since 10 years ago! Cons The only con I can really say about PayPal would be not having a credit option to increase my actual credit Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Jay N. Pool boy Construction ### "PayPal my pal " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 29, 2026 Pros I love how I send money close by and international!! The security and privacy safest way to wire money Cons I don’t really have any cons I really enjoy using PayPal!!! Me and friends use PayPal all the time!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nyasia N. Assistant Residence Manager Staffing and Recruiting ### "Reliable Payment Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Copilot said: Overall, my experience with PayPal has been positive. The platform is convenient, secure, and makes sending and receiving payments simple. I appreciate how quickly transactions can be completed and the peace of mind that comes from knowing support is available when technical issues arise. PayPal’s security features also help me feel confident when managing financial transactions online. While navigating the site can sometimes be a little complicated and require multiple steps, the benefits generally outweigh the frustrations. Pros What I liked most about PayPal was how reliable and supportive the platform is when challenges arise. Whenever there is a technical issue, there is always help available, which creates a sense of trust and confidence. PayPal also provides strong security features that help protect personal and financial information, making users feel safe when sending or receiving money. The dependable customer support makes the overall experience positive. Knowing that assistance is available when needed is one of the main reasons I value using PayPal. Cons What I liked least about PayPal was that sometimes it can take several steps to find the specific feature, setting, or information I need. Navigating through multiple menus and pages can be frustrating, especially when trying to resolve an issue quickly or complete a simple task. While the platform offers many useful tools and options, the layout can feel overwhelming at times, making it harder to locate important functions efficiently. This can result in spending more time than necessary searching for solutions or account details. Although PayPal is generally reliable, a more streamlined and user-friendly navigation experience would make the platform even better to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jakkie G. Freelance Artist Fine Art ### "Good for Buyers, Okay for Sellers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Pros Paypal is easy to use and well-organized. A lot of people use it and are familiar with it, so it's easy to do business with it. There haven't been issues, bugs, or annoyances that I've noticed so far, and there's verification through phone number if you want a purchase to be extra secure. Cons As a seller, the fee they take is frustrating and feels like too much. The buyer doesn't seem to have to pay a fee at all (I've used it as both a buyer and a seller), and that leaves the seller with a larger chunk taken out of their profit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS Ibrahim S. Senior Product Designer Computer Software ### "A payment solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2026 Despite these few inconveniences, PayPal remains for me a reliable and widely recognized solution, that I continue to use with confidence for my everyday transactions. Pros I have been using PayPal for several years for my professional and personal transactions. The buyer and seller protection reassures me a lot. The mobile app is also well designed and allows me to track my transactions easily wherever I am. Cons The fees applied on some transactions, especially international payments or in foreign currencies, can quickly add up and reduce my margin. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kate L. Management Machinery ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2026 Overall, my experience with PayPal has been positive. It's a reliable and convenient platform for making online purchases, sending and receiving payments, and managing transactions. The interface is user-friendly, and I appreciate the security features and buyer protection. While there have been occasional frustrations with customer support and account verification, the overall experience has been smooth and dependable. Pros I liked that PayPal is easy to use, secure, and widely accepted. Transactions are fast, the interface is intuitive, and it's convenient for both online purchases and sending money to others. I also appreciated the buyer protection and the ability to manage multiple payment methods in one place. Cons Customer support can sometimes be slow to resolve issues, and account limitations or verification requests can occasionally feel overly restrictive or take longer than expected to clear. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Suhan K. Manager Renewables & Environment ### "Convenient and Secure Payment Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2026 Overall, my experience with PayPal has been positive. It is a reliable platform for sending and receiving payments with good security features. Pros PayPal makes online payments quick, secure, and convenient. The interface is easy to use, and transactions are usually processed smoothly. Cons Customer support response times can sometimes be slow, and account verification or payment holds may take longer than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. sohail A. Business Owner Architecture & Planning ### "Convenient Payments, but Fees Can Add Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 26, 2026 Overall PayPal has been convenient and reliable for everyday online payments. It’s easy to use and widely accepted, though fees and occasional account-review delays can be frustrating Pros I liked PayPal’s convenience and wide acceptance. It makes online payments quick keeps card details more private and is easy to use across many stores and services Cons Fees can feel high especially for international payments or currency conversion. Account limitations and slower dispute resolution can also be frustrating Switched from [PayNet Banking Platform](https://www.capterra.com/p/163173/PayNet-Cloud/) I switched because PayPal is widely recognized, simple for customers to use, and lets me accept payments quickly without requiring customers to enter card Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Juan S. Site Manager Automotive ### "PayPal Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2026 I had a great time using PayPal for my transactions done with sellers on various platforms. I have not had a bad experience using it yet. Pros The easy of access of sending and receiving money for many deals and trades that I have done. It has also shown to be very safe towards unknown sellers. Cons There is nothing I did not really like about PayPal. It has been straight forward as far as managing expenses and generating invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Reyna F. Brand Manager Health, Wellness and Fitness ### "A Trusted and Convenient Way to Send and Receive Payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 24, 2026 I've been using PayPal for years, and it's become one of my go-to payment platforms for both personal and business transactions. Whether I'm paying for online purchases, sending money to friends or family, or receiving payments, it's consistently been fast, reliable, and easy to use. The app is straightforward to navigate, and I appreciate how securely it stores payment methods without requiring me to enter my card information every time I make a purchase. Transfers, payment history, and account management are all easy to access, and the buyer protection offered on many purchases provides added peace of mind. One feature I especially like is the flexibility. I can link multiple bank accounts and cards, send money quickly, and use PayPal at countless online retailers. It's widely accepted and integrates with many websites, making checkout simple and convenient. Overall, PayPal has proven to be a dependable payment solution that makes online transactions easy and secure. It's a service I use regularly and would recommend to anyone looking for a trusted digital wallet. Pros Easy to send and receive money Secure payment processing Widely accepted by online retailers Stores multiple payment methods Fast checkout experience Buyer protection on many eligible purchases Detailed transaction history Mobile app is easy to navigate Supports bank accounts, debit cards, and credit cards Ability to transfer money between accounts Trusted and well-established platform Convenient for both personal and business use Two-factor authentication and security features Cons nstant transfers often include a fee Standard bank transfers can take a few business days Customer service can be inconsistent depending on the issue Account limitations or holds may occur while transactions are reviewed Seller fees can be relatively high for businesses Currency conversion fees can add up for international transactions Dispute resolution may take time Some features are only available in certain countries Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Stripe vs PayPal](https://www.capterra.com/compare/123889-207944/Stripe-vs-PayPal)[Square Point of Sale vs PayPal](https://www.capterra.com/compare/207944-275802/PayPal-vs-Square-Point-of-Sale)[QuickBooks Online vs PayPal](https://www.capterra.com/compare/190778-207944/QuickBooks-Online-vs-PayPal)[NetSuite vs PayPal](https://www.capterra.com/compare/135757-207944/NetSuite-vs-PayPal)[Epos Now vs PayPal](https://www.capterra.com/compare/152638-207944/Epos-Now-vs-PayPal)[Stax vs PayPal](https://www.capterra.com/compare/157492-207944/Fattmerchant-Payments-Online-vs-PayPal)[authorize.net vs PayPal](https://www.capterra.com/compare/207944-221412/PayPal-vs-authorizenet)[Shopify vs PayPal](https://www.capterra.com/compare/83891-207944/Shopify-vs-PayPal) [Clover vs PayPal](https://www.capterra.com/compare/207944-226864/PayPal-vs-Clover)[Afterpay vs PayPal](https://www.capterra.com/compare/207944-229452/PayPal-vs-Afterpay)[QuickBooks Enterprise vs PayPal](https://www.capterra.com/compare/174984-207944/QuickBooks-Enterprise-vs-PayPal)[Wave vs PayPal](https://www.capterra.com/compare/178021-207944/Wave-Apps-vs-PayPal)[PaySimple vs PayPal](https://www.capterra.com/compare/146664-207944/PaySimple-vs-PayPal)[BILL Accounts Payable & Receivable vs PayPal](https://www.capterra.com/compare/166559-207944/BILL-vs-PayPal)[FreshBooks vs PayPal](https://www.capterra.com/compare/142390-207944/FreshBooks-vs-PayPal)[Genius vs PayPal](https://www.capterra.com/compare/195074-207944/Genius-vs-PayPal)