--- title: "PayPal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/207944/PayPal/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # PayPal Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PayPal ## What is PayPal? With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world. ## What is PayPal used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 26,687 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive and accessible interface Secure online payment experience High and confusing fee structure Inconsistent fraud resolution process Starting price $0.09 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PayPal 4.6 (26,687) VS. [4.6 (3,388)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.09 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (26,665) Ease Of Use 4.5 (3,377) Value For Money 4.5 (20,504) Value For Money 4.3 (2,577) Customer Service 4.2 (20,762) Customer Service 4.2 (2,325) ## PayPal alternatives [4.2 (2,080)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (146)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [3.8 (729)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.2 (1,334)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) ## FAQs about PayPal Overview ### What problems does PayPal solve? PayPal solves slow payment collection, risky checkout, and manual billing workflows by letting businesses send invoices, accept global payments, transfer funds quickly, and protect card details during purchases. Freelancers, small business owners, e-commerce sellers, and remote service teams benefit most from faster cash flow, cleaner transaction records, and fewer payment disputes. Answer based on 19109 reviews Overview ### Which roles and teams benefit most from PayPal? PayPal is most used by small business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, designers, photographers, and consultants use it to bill clients and receive remote payments, while office managers, accountants, and sales teams support transaction tracking, expense coordination, and customer purchases. Answer based on 26519 reviews Overview ### What company size and industries is PayPal built for? PayPal is built primarily for small businesses, which make up 74% of reviewers, and it most often appears in Education Management, Information Technology and Services, and Marketing and Advertising, each at 5%. It also serves enterprises at 15% and midsize businesses at 11%, alongside eCommerce platforms, marketplaces, and developers. Answer based on 26615 reviews Features and Usability ### What are the key features of PayPal? PayPal includes core payment processing for online payments, credit card payments, money transfers, and multi-currency transactions. Commonly discussed differentiators include invoice creation, payment links, mobile payments, and transaction history. Reviewers also highlight buyer and seller protection, refunds, alerts/notifications, and API integrations for eCommerce and custom checkout flows. Answer based on 14209 reviews Integrations ### Which third-party tools and platforms does PayPal integrate with? PayPal integrates with Venmo, Shopify, WooCommerce, WordPress, Google Pay, Cash App, Wix, and QuickBooks Online. It also supports more than 50 integrations across ecommerce, forms, fundraising, and billing tools, including BigCommerce, Ecwid, Chargebee, Gravity Forms, Donorbox, and Constant Contact. Answer based on 3095 reviews Getting Started and Support ### How easy is it to onboard and train a team on PayPal? PayPal is generally quick to onboard, with straightforward setup, intuitive navigation, documentation, and video tutorials that help most staff start sending invoices, requesting payments, and handling refunds with minimal training. Nontechnical users often get comfortable fast, while admins, developers, and teams configuring integrations or advanced business features usually need more time. Answer based on 104 reviews Getting Started and Support ### What customer support options does PayPal offer, and how do users rate the experience? PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful once they reach a live representative, with solid dispute assistance and callbacks, but many also report slow replies, long waits, automated responses, and inconsistent communication between agents. Answer based on 4350 reviews Security ### How does PayPal handle data security and access control? PayPal uses encryption, two-step authentication, passwords, fingerprint or biometric login, device recognition, KYC identity verification, and email sign-in alerts to protect personal and financial data. It also limits exposing card or bank details to merchants and offers buyer, seller, and fraud protection. Some reviewers find security checks, holds, and account locks overly strict. Answer based on 2519 reviews Payments ### How well does PayPal handle online payments? PayPal handles online payments well for everyday business and personal use, especially for fast checkout and money transfers. Freelancers, small businesses, and online sellers value its wide acceptance, invoicing, and transaction tracking, though fees, occasional account reviews, transfer delays, and uneven support can create friction for some users. Answer based on 14209 reviews ## Who uses PayPal? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 95% positive reviews out of 6184 Most reviewers find ease of use important, appreciating PayPal’s simple navigation and quick setup for various needs. Michael R. Digital marketer , 2 - 10 employees. "PayPal's user-friendly interface makes it accessible to individuals of all tech-savviness levels." High and confusing fee structure 68% negative reviews out of 2838 Most reviewers describe fees as excessive, mentioning unpredictable charges, high transaction costs, and unfavorable rates for small businesses. Blair G. CEO, 1 employee. "PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure." Secure online payment experience 96% positive reviews out of 888 Most reviewers indicate safe transactions are essential, valuing PayPal’s security measures and protection of financial details. Inconsistent fraud resolution process 66% negative reviews out of 1159 Most reviewers report fraud protection is problematic, citing slow dispute handling and insufficient support for scam victims. Yessnia G. Operations, 2 - 10 employees. "I trusted PayPal to protect my personal and financial information, yet they have failed completely. Despite reporting the issue, PayPal has refused to refund my money and continues to allow the same fraudulent charges to go through." Consistent and trusted platform 97% positive reviews out of 696 Most reviewers describe reliability as crucial, highlighting PayPal’s consistent performance and longstanding reputation for trust. Beth A. Copywriter, 2 - 10 employees. "I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable." Limited global accessibility 57% negative reviews out of 821 Some reviewers indicate country availability restricts usage, noting difficulties accessing features or receiving payments in many regions. Mena I. Assistant Manager, 501 - 1,000 employees. "It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times." ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) PayPal supports all three of the features reviewers rate most highly: **Data Security**, **Online Payments**, and **Mobile Access**. Together, these capabilities help businesses protect transaction information, accept payments through digital channels, and manage payment activity on the go, allowing teams to process transactions with more confidence and flexibility. Data Security 4.6 (3,234) 67.29% of 3234 reviewers that rated this feature as important or highly important PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. Online Payments 4.7 (3,830) 65.98% of 3830 reviewers that rated this feature as important or highly important With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. Mobile Access 4.7 (1,381) 60.83% of 1381 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Debit/Credit Card Processing 4.5 (1,957) 55.80% of 1957 reviewers that rated this feature as important or highly important You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. Payment Fraud Prevention 4.5 (2,781) 64.58% of 2781 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Payment Processing 4.6 (3,484) 63.69% of 3484 reviewers that rated this feature as important or highly important It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. PayPal 96 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Detection of fraudulent checks to prevent financial losses Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Invoices that can be tailored according to company's branding, payment terms and personalized information Import and export data to and from software applications Ability to handle large datasets PayPal offers strong encryption, two-factor authentication, and fraud monitoring to protect your financial data. Reviewers appreciate these robust security measures, though some mention rare issues with account access and concerns about dispute resolution in fraud cases. Graphical representation of data You can link and use debit or credit cards for quick, secure payments and withdrawals. Reviewers highlight the convenience, wide acceptance, and lack of setup fees, but some mention high transaction fees and occasional problems with card linking or chargebacks. Buyer isn't billed until the period is up without any interest charges Allows customers to check out with wallet payment methods that digitally store credit and debit cards Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Digitally sign online documents Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Intended to be used by banks Intended to be used by online stores Designed for food trucks For Retail Stores Designed for small businesses Identify and prevent suspicious activity Transactions that typically involve face-to-face interactions between the payer and the payee Monitoring employee behavior for suspicious activity to detect internal fraud Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Reports specific to marketing and associated campaigns Access software remotely via mobile devices PayPal offers you the flexibility to send, receive, and manage money on the go via its mobile app. Users think mobile payments are convenient, secure, and easy to use, with broad acceptance, though some mention occasional app limitations and transaction management challenges. Observe and track the demand, usage, progress or quality of a system, product, or user Manage and handle various international currencies Manage and support multiple locations Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application Create, send, and view electronic invoices With this capability, you can make fast, secure payments worldwide, link multiple funding sources, and enjoy seamless integration with e-commerce sites. Reviewers appreciate the convenience, security, and flexibility, though some mention limited acceptance at certain merchants. Manage and track customer orders for goods, investments, or any other purchases Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Send clickable links via text or email to collect payments from customers Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more It gives you fast, automated, and secure payment handling for online and business transactions. Some reviewers find the process reliable and efficient, but others report issues with payment holds, high fees, and inconsistent customer support. Track sent and received payments, invoices, and bills. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Organize and manage the accomplishments and development of employees or performance of applications or systems Accept and process customer payments for products or services using hardware and software Present a catalog of inventory that customers can view Estimate or forecast of a future scenario based on the study of present trends Design, communicate, and distribute incentives to perform a specific action Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Upload, track, and submit receipts in a central database Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Analyze potential risks across the organization Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track the status over time for a request, process, asset, or transaction Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.6 (26,655) 4.6 Based on 26,655 reviews ## Pricing Value for money 4.5 (20504) Free Version [View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/) Point of Sale $0.09 Other, Card Processing $0.29 Other, It includes: - Visa - Mastercard - Apple Pay - Maestro - American Express - Discover PayPal and Venmo $0.49 Other, It includes: - PayPal - Venmo Pay Later $0.49 Other, Value for money 4.5 (20,504) 4.5 Based on 20,504 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (20762) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (20,762) 4.2 Based on 20,762 reviews ## User reviews Overall rating 4.6 Based on 26,687 reviews Filter by rating 5(19727) 4(5350) 3(1076) 2(211) 1(323) Mentioned topic Sorted by most recent JP Jessica P. Finance Manager Education Management ### "PayPal: Reliable but a bit pricey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 11, 2026 I love how PayPal’s invoicing feature lets me send a PDF with a single tap from my phone, auto‑calculating taxes and attaching my logo. It syncs with my QuickBooks, so I never have to re‑enter amounts, and the client can pay instantly, which speeds up my cash flow. Pros What I like most is the invoicing feature; it lets me create and send professional PDFs with a single click, track payments automatically, and sync receipts straight into my accounting software. It's pretty solid for freelancers. Cons And the customer support response time can be a bit slow especially when I need help with fee disputes or setting up recurring payments. The documentation is decent but sometimes hard to locate specific settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rebecca R. GM Construction ### "Paypal review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2026 Overall, my experience with PayPal has been positive. It is a convenient and reliable platform that makes sending, receiving, and managing payments simple. I appreciate how user-friendly it is and the flexibility it offers for both personal and business transactions. While the fees can be a little high and transfers can sometimes take longer than expected, PayPal is still a useful tool that makes handling payments easier and more efficient. Pros What I like most about PayPal is how easy and convenient it is to use. It makes sending and receiving payments quick and simple, and I appreciate being able to manage transactions all in one place. I also like the security features and the flexibility of having multiple payment options. Overall, PayPal saves time and makes handling payments much easier, whether for personal or business use. Cons What I like least about PayPal is the transaction fees, which can add up quickly, especially for business payments. Sometimes payments can take longer than expected to process or transfer to a bank account. I also feel that customer support could be more responsive when issues arise. Overall, PayPal is convenient, but lower fees and faster access to funds would make the experience even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Madeline J. Owner Consumer Goods ### "Great for anyone " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2026 My overall experience with paypal has been very good ive been using it for a few years now and they have never let me down. Pros What i like most about PayPal is how easy it was to learn to use and understand once i started using it i never stopped. Cons Theres nothing to dislike about Paypal. They make it super simple to figure out how to use online banking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ali H. owner operator stylist Consumer Services ### "no need to try any others" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 PayPal is pretty infallible. They seem to have integrated the experience as well for the Canadian consumer as they had originally for their American base. Why look elsewhere when PayPal has been there for 25+ years Pros in it's most recent form, in apps for both iOS and AndroidOS the app is incredibly easy to use, very user friendly, and maintains their great customer service Cons individual users syncing their chequing account with the paypal app, more details as to why the sync failed would be helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Danny G. Account Manager Computer Software ### "Great platform for payments!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 I've had a good experience with PayPal due to how convenient it us to use for payments across many different platforms. Pros Very convenient for online payments and available widely across many platforms for ease of frequent use. Cons Can be a bit more gated in certain platforms and more confusing then using regular credit card payments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Madeline-Michelle C. Management Real Estate ### "PayPal Makes Online Payments Simple, Secure, Convenient, and Reliable for Everyday Personal Use Now." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 My overall PayPal experience has been reliable, convenient, and simple for managing online payments. Pros PayPal is easy to use, widely accepted and makes sending and receiving payments fast and convenient. Cons Fees can feel high for some transactions, and account holds or disputes may take too long to resolve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Nicholas S. Client Support Human Resources ### "Paypal Is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 5, 2026 My overall experience with PayPal is it provides exceptional customer support, simple to use, and I've never ran into any issues using it. Pros PayPal is extremely easy to use, provides tools to help manage money, and the interface is user friendly. Cons There's really not much that I don't like about PayPal. If there was one thing, it would be the fees associated with using the ATM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RN Ramon N. Office Manager Computer Software ### "Easy, secure and convenient for online payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2026 Overall, my experience with PayPal has been very positive. It makes online payments quick and simple, and I feel more comfortable using PayPal instead of entering my card details on different websites. It is reliable, widely accepted, and the installment payment option is a great extra when available. Pros PayPal is very easy to use and gives me a sense of security when making online payments. I also really like that some purchases can be paid in installments with no additional fees, which is very convenient. Cons Some options and settings can be a little difficult to find, and the fees for certain transactions or currency conversions could be clearer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Apparel & Fashion ### "Effortless Payment That is Trusted" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 3, 2026 So far, it has been a pleasant experience using Paypal. It gives my customers instant confidence at checkout, and I am reassured that I don't lose sales to complicated payments or distrust. Pros What I like most about Paypal is how frictionless it takes to set up. It took me literally less than 10 minutes to set up a business account, and sending professional invoices or custom deposit links from my phone takes little or no effort. Cons So far, I would say their support response time takes longer than usual. Payment can get held for security verification, and getting through to a live support agent can take forever. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing coordinator Marketing and Advertising ### "Secure platform with high fees " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 October 3, 2026 Pay pal has great security and protection however it has higher fees in comparison to other software. Pros Pay Pal has great security and protection, putting me at ease when using. It’s also easy to navigate and use. Cons Pay Pal has high fees in comparison to other softwares and it’s customer service isn’t the best but it’s ok. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Stripe vs PayPal](https://www.capterra.com/compare/123889-207944/Stripe-vs-PayPal)[Square Point of Sale vs PayPal](https://www.capterra.com/compare/207944-275802/PayPal-vs-Square-Point-of-Sale)[QuickBooks Online vs PayPal](https://www.capterra.com/compare/190778-207944/QuickBooks-Online-vs-PayPal)[NetSuite vs PayPal](https://www.capterra.com/compare/135757-207944/NetSuite-vs-PayPal)[Stax vs PayPal](https://www.capterra.com/compare/157492-207944/Fattmerchant-Payments-Online-vs-PayPal)[Epos Now vs PayPal](https://www.capterra.com/compare/152638-207944/Epos-Now-vs-PayPal)[authorize.net vs PayPal](https://www.capterra.com/compare/207944-221412/PayPal-vs-authorizenet)[Shopify vs PayPal](https://www.capterra.com/compare/83891-207944/Shopify-vs-PayPal) [Clover vs PayPal](https://www.capterra.com/compare/207944-226864/PayPal-vs-Clover)[QuickBooks Enterprise vs PayPal](https://www.capterra.com/compare/174984-207944/QuickBooks-Enterprise-vs-PayPal)[Afterpay vs PayPal](https://www.capterra.com/compare/207944-229452/PayPal-vs-Afterpay)[Wave vs PayPal](https://www.capterra.com/compare/178021-207944/Wave-Apps-vs-PayPal)[PaySimple vs PayPal](https://www.capterra.com/compare/146664-207944/PaySimple-vs-PayPal)[BILL Accounts Payable & Receivable vs PayPal](https://www.capterra.com/compare/166559-207944/BILL-vs-PayPal)[Genius vs PayPal](https://www.capterra.com/compare/195074-207944/Genius-vs-PayPal)