# PayPal Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PayPal Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more.

Source: https://www.capterra.com/p/207944/PayPal3

---

# 

 PayPal Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

PayPal

## What is PayPal?

With a simple, single integration you can accept debit and credit cards, PayPal, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world.

## What is PayPal used for?

[Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 26,419 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Intuitive and accessible interface

Secure online transaction experience

High and confusing transaction fees

Inconsistent fraud and dispute handling

Starting price

$0.09

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Payment Processing / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for PayPal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paypal.com&name=PayPal)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PayPal

4.6 (26,419)

VS.

[4.1 (129)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/)

Starting Price

$0.09

Other

Starting Price

$99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (26,397)

Ease Of Use

4.3 (129)

Value For Money

4.5 (20,253)

Value For Money

4.1 (123)

Customer Service

4.2 (20,507)

Customer Service

4.0 (125)

## PayPal alternatives

Highest Rated

[Stripe](https://www.capterra.com/p/123889/Stripe/)

[4.6 (3,343)](https://www.capterra.com/p/123889/Stripe/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/123889/Stripe/)

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,031)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

[4.3 (8,451)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/)

Starting price

$38.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/)

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

[4.2 (2,042)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/135757/NetSuite/)

[View all alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/)

## FAQs about PayPal

Overview

### What problems does PayPal solve?

PayPal solves slow, risky, and fragmented payment workflows by letting businesses send invoices, collect recurring and international payments, transfer funds quickly, and create shipping labels in one place. Small businesses, freelancers, ecommerce sellers, nonprofits, and remote teams use it to reduce checkout friction, protect buyer information, and document transactions clearly.

Answer based on 18993 reviews

Overview

### Which roles and teams benefit most from PayPal?

PayPal is most used by small business owners, founders, and executives who need fast payment collection, invoicing, and cash flow visibility. Freelancers, consultants, and creative professionals use it to bill clients and receive remote payments, while office managers, accountants, and project teams support transaction tracking, expense handling, and vendor or customer payments.

Answer based on 26313 reviews

Overview

### What company size and industries is PayPal built for?

PayPal is built primarily for small businesses, which make up 74% of reviewers, and it appears most often in Education Management, Information Technology and Services, and Marketing and Advertising at 5% each. It also serves enterprises at 15% and midsize businesses at 11%, alongside eCommerce platforms, marketplaces, and developers.

Answer based on 26409 reviews

Features and Usability

### What are the key features of PayPal?

PayPal includes core payment processing for online payments, credit card payments, digital wallet payments, and money transfers. Key differentiators include invoice creation, payment links, recurring billing, and multi-currency support. Reviewers also frequently mention transaction history, refunds, reporting, mobile access, and security features such as authentication and fraud detection.

Answer based on 14119 reviews

Integrations

### Which third-party tools and platforms does PayPal integrate with?

PayPal integrates with more than 50 third-party tools and platforms, including Venmo, Shopify, WooCommerce, WordPress, Cash App, Google Pay, Wix, and QuickBooks Online. Its integrations span ecommerce, website builders, digital wallets, accounting, forms, and fundraising tools, with additional catalog support for BigCommerce and Constant Contact.

Answer based on 3075 reviews

Getting Started and Support

### How easy is it to onboard and train a team on PayPal?

PayPal is generally quick to onboard for frontline staff and nontechnical users, with a simple interface supported by documentation and videos. Reviewers say sending invoices, refunds, and basic payment collection require little formal training. Admins, developers, and teams setting up integrations, carts, or custom business workflows may need more time.

Answer based on 104 reviews

Getting Started and Support

### What customer support options does PayPal offer, and how do users rate the experience?

PayPal offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast and helpful when they reach the right agent, especially by phone or chat, but many also report slow email replies, long hold times, automated responses, and inconsistent resolution for account limitations.

Answer based on 4310 reviews

Security

### How does PayPal handle data security and access control?

PayPal uses encryption, secure payment gateway protections, and two-factor authentication to safeguard personal and financial data. It also limits sharing card details with merchants, recognizes trusted devices, supports biometric login, and sends security alerts. Some reviewers say frequent verification, strict settings, and phishing risks can make access feel cumbersome.

Answer based on 2508 reviews

## Who uses PayPal?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 1,025 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 1,025 reviews

Administrative

30%

Administrative

30%

IT & Software Development

10%

Entrepreneurs/ Owners

9%

Creative & Design

8%

Others

43%

Top industries

Based on 1,025 reviews

Construction

28%

Information Technology and Services

25%

Arts and Crafts

16%

Consumer Services

16%

Other

15%

## Pros and Cons

Intuitive and accessible interface

95% positive reviews out of 6125

Most reviewers find ease of use valuable, noting the intuitive interface, simple navigation, and straightforward setup for both personal and business tasks across devices.

Danwil R

Owner and Founder, 1 employee.

"The user interface is intuitive, making it easy to navigate through the various features."

High and confusing transaction fees

68% negative reviews out of 2803

Most users comment that fees are a major drawback, mentioning high costs, unclear fee structures, and frustration over charges for various transactions, especially compared to alternatives.

Blair G

CEO, 1 employee.

"PayPal has a high fee structure per transaction that can deter a business from using it as part of their payment structure."

Secure online transaction experience

96% positive reviews out of 888

Most users report safe transactions as essential, highlighting robust security measures, longstanding reputation, and peace of mind when sharing financial details or making purchases online.

Inconsistent fraud and dispute handling

66% negative reviews out of 1147

Some users report fraud protection as problematic, citing slow dispute resolution, challenges recovering funds, and policies that sometimes favor scammers or make sellers vulnerable.

Alda C

Business Owner, 1 employee.

"Anyone can make a claim against a client, and they don't even ask for evidence, and give your money away."

Consistent trustworthy payment platform

97% positive reviews out of 687

Most reviewers describe reliability as a key reason for choosing PayPal, citing consistent performance, trusted brand reputation, and dependable transaction processing for both business and personal use.

Beth A

Copywriter, 2 - 10 employees.

"I've had a go with PayPal and Stripe for this and definitely find PayPal easier and more reliable."

Limited global service coverage

58% negative reviews out of 808

Some reviewers describe country availability as restrictive, noting difficulties accessing features, receiving payments, or managing accounts due to regional limitations and unsupported countries.

Mena I

Assistant Manager, 501 - 1,000 employees.

"It is limited to few countries which often restrict me from making use of this software sometimes when am not in a country that supports paypal which has limited me from making payment at times."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Payments

4.7 (3,706)

64.89% of 3706 reviewers that rated this feature as important or highly important

PayPal offers you a secure and fast way to pay or get paid online without sharing sensitive details. Users think it’s easy to use, widely accepted, and provides extra security, but some mention not all websites support PayPal for checkout.

Payment Processing

4.6 (3,438)

63.21% of 3438 reviewers that rated this feature as important or highly important

PayPal gives you fast, reliable payment processing with instant transfers and multiple payment options. Reviewers appreciate its ease and security, but some report issues with fund holds, high fees, and delays when resolving disputes or withdrawing money.

Data Security

4.6 (3,125)

66.11% of 3125 reviewers that rated this feature as important or highly important

PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers appreciate feeling safe and not sharing card details, but some users report issues with chargebacks and occasional account access problems.

Mobile Payments

4.6 (2,642)

62.15% of 2642 reviewers that rated this feature as important or highly important

You get the flexibility to send, receive, and manage money on the go with PayPal’s mobile payments. Some reviewers find it convenient, secure, and versatile for both personal and business use, though a few mention limited direct mobile wallet integration.

Mobile Access

4.7 (1,348)

59.87% of 1348 reviewers that rated this feature as important or highly important

With PayPal’s mobile access, you can manage accounts, send or receive payments, and track transactions from any device, anywhere. Reviewers appreciate the app’s security, real-time notifications, and user-friendly interface, though some mention certain actions still require the website.

Payment Fraud Prevention

4.5 (2,680)

63.36% of 2680 reviewers that rated this feature as important or highly important

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

PayPal 96 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Generate one-off reports that meet information requirements

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify unusual behavior

Application programming interface that allows for integration with other systems/databases

Verify the identity of users/devices to enable secure access

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Gateway through which end users can view past bills and pay current invoices

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Detection of fraudulent checks to prevent financial losses

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of dashboards

Invoices that can be tailored according to company's branding, payment terms and personalized information

Import and export data to and from software applications

Ability to handle large datasets

PayPal offers robust data security with encryption, two-factor authentication, and fraud monitoring. Reviewers appreciate feeling safe and not sharing card details, but some users report issues with chargebacks and occasional account access problems.

Graphical representation of data

Accept and process credit/debit card transactions

Buyer isn't billed until the period is up without any interest charges

Allows customers to check out with wallet payment methods that digitally store credit and debit cards

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Transfer of data from one computer system to another

Electronically collect payments for goods or services

Digitally sign online documents

Monitor and record expenses such as purchases or charges incurred

Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk

Plan, manage, and track the financial activities of an individual or organization

Generate reports to assess the financial performance of an organization

Intended to be used by banks

Intended to be used by online stores

Designed for food trucks

For Retail Stores

Designed for small businesses

Identify and prevent suspicious activity

Transactions that typically involve face-to-face interactions between the payer and the payee

Monitoring employee behavior for suspicious activity to detect internal fraud

Track and manage inventory levels to maintain proper supply

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Creation, processing, verification, and execution of invoices till the payment is made

Reports specific to marketing and associated campaigns

With PayPal’s mobile access, you can manage accounts, send or receive payments, and track transactions from any device, anywhere. Reviewers appreciate the app’s security, real-time notifications, and user-friendly interface, though some mention certain actions still require the website.

You get the flexibility to send, receive, and manage money on the go with PayPal’s mobile payments. Some reviewers find it convenient, secure, and versatile for both personal and business use, though a few mention limited direct mobile wallet integration.

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and handle various international currencies

Manage and support multiple locations

Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit

Process payments via multiple modes directly through the application

Create, send, and view electronic invoices

PayPal offers you a secure and fast way to pay or get paid online without sharing sensitive details. Users think it’s easy to use, widely accepted, and provides extra security, but some mention not all websites support PayPal for checkout.

Manage and track customer orders for goods, investments, or any other purchases

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Integration with payment gateways to facilitate online transactions

Send clickable links via text or email to collect payments from customers

Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more

PayPal gives you fast, reliable payment processing with instant transfers and multiple payment options. Reviewers appreciate its ease and security, but some report issues with fund holds, high fees, and delays when resolving disputes or withdrawing money.

Track sent and received payments, invoices, and bills.

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Organize and manage the accomplishments and development of employees or performance of applications or systems

Accept and process customer payments for products or services using hardware and software

Present a catalog of inventory that customers can view

Estimate or forecast of a future scenario based on the study of present trends

Design, communicate, and distribute incentives to perform a specific action

Receive notification of issues as soon as they occur

Receive data and information in real time

Active monitoring of systems, applications, or networks

Upload, track, and submit receipts in a central database

Generate recurring invoices

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee the process of issuing refunds

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Track and facilitate returns of products sold

Analyze potential risks across the organization

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reports specific to sales analysis for trends and strategies

Calculation of consumption tax imposed on the sale of goods/services

Set a time to generate routine reports automatically

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Generate or print labels that contain shipping information for packages

Manage and track orders being shipped to customers

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track the status over time for a request, process, asset, or transaction

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Monitor or audit historical and current transactions to analyze customer account activities

Get Advice

We can help you find the software with the features you need.

Features

4.6 (26,387)

4.6

Based on 26,387 reviews

## Pricing

Value for money

4.5 (20253)

Free Version

[View pricing plan details](https://www.capterra.com/p/207944/PayPal/pricing/)

Point of Sale

$0.09

Other,

Card Processing

$0.29

Other,

It includes:

-   Visa
-   Mastercard
-   Apple Pay
-   Maestro
-   American Express
-   Discover

PayPal and Venmo

$0.49

Other,

It includes:

-   PayPal
-   Venmo

Pay Later

$0.49

Other,

Value for money

4.5 (20,253)

4.5

Based on 20,253 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Wix](https://www.capterra.com/p/169007/Wix/)[

Venmo](https://www.capterra.com/p/222572/Venmo-/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Xero](https://www.capterra.com/p/120109/Xero/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (20507)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (20,507)

4.2

Based on 20,507 reviews

## User reviews

Overall rating

4.6

Based on 26,419 reviews

Filter by rating

5(19551)

4(5280)

3(1064)

2(205)

1(319)

Mentioned topic

Sorted by most recent

AW

Angeleah W.

ReSeller and artist

Arts and Crafts

### "Send and receive money with ease "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 26, 2026

I have enjoyed using PayPal and find it to be a widely used payment source that is an excellent option for me to keep current.

Pros

I love that PayPal has a wide range of products that support payment relationships that help protect the sender and the receiver

Cons

I don’t like that I can’t have multiple accounts for personal or business because it is tied to the same social.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PG

Portia G.

teacher

Education Management

### "Pay with Paypal"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2026

Paypal is my trusted payment method to go with new web orders. I knew that my money is guaranteed if I didn't receive the products as mentioned.

Pros

Paypal is the easy and secure payment method which I prefer to use all the time. It really helps me pay with assurance.

Cons

Some of paypal's features are confusing. Especially the reward and cash back programs. I never used any of those.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Christina K.

Manager

Child Day Care Services

### "PayPal is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 25, 2026

PayPal is great! You can transfer to any account, business or individual. There's a lot of great options and keeps me in the know of where my money comes in and out.

Pros

PayPal is a great tool for quick and efficient transactions! I can manage expenses and invoices with security.

Cons

Sometimes PayPal has a lot of updates needed which is only annoying if it needs to update when you are trying to make a payment. Otherwise it's a great app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Karen S.

Manager

Consumer Services

### "Good for online and peer to peer payments "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

May 25, 2026

Ive had a prety easy time of it. They have a debit card and savings so you can keep your money in paypal and spend from there. Also excepts direct deposit.

Pros

I like how easy it is for peer to peer payment transfrers and for paying and receiving money on line.

Cons

I dont like how much they charge to move my money to my account and that they charge you to send money.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jessica L.

CEO

Consumer Goods

### "Recommend to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

May 24, 2026

Pros

What I liked most about PayPal was the ease of use, the ability to invoice my customers and the peace of mind

Cons

What I like least is that in the past I’ve had fraudulent activity and I couldn’t get it resolved immediately.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Sheila K.

Admin

Construction

### "Paypal review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 24, 2026

Haven't used PayPal for years my overall experience is good and I've definitely would recommend to other people.

Pros

What I like most about PayPal it was very easy to get started and access my funds as well as collect funds.

Cons

What I like the least about PayPal was the transaction fees if you used it through say a transaction based collection. Customer service can be frustrating at times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Daniele d.

freelancer

Computer Software

### "Piattaforma comoda, solida e con un’assistenza cliente efficace"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2026

Nel complesso, la mia esperienza con PayPal è stata positiva. Ho apprezzato soprattutto la sicurezza percepita della piattaforma e la possibilità di scambiare denaro con amici in modo rapido e immediato. Trovo molto utile anche la presenza di un supporto che fa da tramite tra cliente e venditore in caso di assistenza, oltre alla possibilità di rateizzare alcuni pagamenti senza interessi. Sono aspetti comodi anche il collegamento diretto al conto corrente, il tracciamento automatico dei pacchi per gli ordini pagati tramite PayPal e la possibilità di gestire più conti all’interno della stessa applicazione. Tra gli aspetti meno convincenti segnalo l’assenza della possibilità di versare denaro contante direttamente nel saldo PayPal. Inoltre, l’interfaccia grafica, pur essendo semplice, mi sembra a tratti troppo scarna e poco pratica: alcune funzioni utili, come la divisione di una spesa tra più partecipanti, risultano nascoste in sottomenù non immediati da raggiungere.

Pros

Sicurezza della piattaforma e scambio di denaro con amici in maniera istantanea. Consulente personale che si occupa di fare da tramite tra cliente e venditore nel caso di richiesta di assistenza. Piani di pagamento a rate senza interessi. Possibilità di collegarlo direttamente al conto corrente. Sistema di tracciamento pacchi automatico per gli ordini pagati tramite PayPal. Possibilità di gestire più conti nella stessa applicazione.

Cons

Mancanza della possibilità di depositare nel saldo PayPal di denaro contante. Interfaccia grafica troppo semplice e scarna, alcune funzioni comode, come dividere una spesa tra più partecipanti, sono nascoste in diversi sottomenù difficili da raggiungere rapidamente.

Switched from

[Paysafe](https://www.capterra.com/p/128002/Paysafe/)

Necessità di un software più sicuro, diffuso online e con assistenza clienti sempre disponibile

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mailen G.

Business Owner

Financial Services

### "Reliable but with some fees and limitations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2026

Overall, my experience with PayPal has been positive. It is a convenient and widely accepted payment platform that makes online transactions simple and secure. It works well for sending money, receiving payments, and managing small business transactions. However, the fees and occasional account restrictions are drawbacks to consider. Despite that, it remains one of the most reliable digital payment systems available.

Pros

What I like most about PayPal is how easy it is to send and receive payments worldwide. It is very user-friendly and works well for both personal and business transactions. The checkout process is fast, and it integrates easily with online stores and invoicing tools. I also like that it offers a sense of security since payments are protected and disputes can be opened if there are issues.

Cons

The main downside is the high transaction fees, especially for international payments or currency conversion. Sometimes account limitations or holds on funds can be frustrating without clear explanations. Customer support can also be slow or difficult to reach in urgent situations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Freelancer

Marketing and Advertising

### "good experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 23, 2026

Pros

I use paypal for receiving payments and it was easy to receive and send money to mt bank account. Usually takes few days to receive money to the bank account.

Cons

Paypal charges higher fee than others when converting money into another currency. But it is convenient to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NM

Nicole M.

Breeder

Veterinary

### "Love PayPal "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 23, 2026

I have had a wonderful experience using PayPal and have used my account for 5 to 8 years. It’s very simple to use and send my link to others or request a payment from someone else.

Pros

There are so many different options to use with PayPal, I like that I can connect it with my eBay account and make purchases and it also has the pay later feature.

Cons

That it caused to transfer money to my bank account. I also wish there were more features with switching to different account accounts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/207944/PayPal/reviews/)

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