--- title: "PayPal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PayPal the right Payment Processing solution for you? Explore 26687 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/207944/PayPal/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- PayPal 4.6 (26687) [View alternatives](https://www.capterra.com/p/207944/PayPal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of PayPal Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews CD Cody D Performance HeadMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Paypal easily adds my bank account and make secure payment using the email and the otp , even after i do my payment i got the invoice receipt over the email which is so useful for me.“ July 8, 2026 Joe H Founder and PrincipalHospitality, Self-employedUsed the software for: More than 2 years. “In using the debit card, or if you use it as a bank account, it will sometimes randomly decline transactions (which can be super embarrassing), and even make transfers seem impossible because of another financial institution… when in reality, PayPal is the culprit.“ May 6, 2026 SR Shawn R Graphic Design - Art and Creative DirectionMarketing and Advertising, 201 - 500 employeesUsed the software for: More than 2 years. “Fast payments received from international clients, simple interface for creating professional invoices, reassuring security for transactions, handy mobile app for tracking payments on the go.“ August 17, 2026 BZ Briana Z Art InstructorArts and Crafts, Self-employedUsed the software for: More than 2 years. “Accessing PayPal statements for PayPal Credit can be tricky- the bug is the page often won't load and the site encounters issues and error messages when trying to download statements.“ June 12, 2026 NW Nathaniel W Chef and BartenderFood & Beverages, Self-employedUsed the software for: More than 2 years. “PayPal used to provide a lot of efficient money moves as far as quicker payments and efficient execution through apps that allow you to buy things such as plane tickets, hotels concerts, with in so much more“ August 14, 2026 Deepeshkumar G Techno Functional ConsultantInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “QR scanning facility is not available in my region and the international money transfer takes 24 hours hold in paypal account.“ May 11, 2026 Prachi D AdministrativeConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “I also like the data managing feature of transaction history where I can review my past receipts and invoices, which helps me in expense management. Whenever I find any glitch like delays in showing payments, customer support always assisted me well.“ July 20, 2026 Bruno M Sales ExecutiveAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Another disadvantage of PayPal is that it might limit the account in case of high sales volume, large transactions, or several failed attempts in a short period of time.“ July 22, 2026 ## Showing most helpful reviews Showing 1-25 of 26687 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Donold N. Founder and CEO Human Resources Used the software for: 2+ years ### "Paypal - Reliable, User-Friendly Payment Solution for Individuals and Businesses" August 26, 2026 4.0 Overall, PayPal has been very dependable and user-friendly payment solution to me and I would recommend it to individuals and businesses looking for a convenient way to manage online and international payments. Pros The platform is user-friendly, sending, receiving and tracking payments can be done without much difficulty. Cons Occasional delays but they have not significantly affected my overall experience so far. Overall, my experience has been stable. Switched from [SendWaves](https://www.capterra.com/p/10048191/SendWaves/) Unreliability and poor customer service mostly characterized by late response Review Source MA Muhammad A. Technical Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "9 Years of Reliable, Secure, and Easy Payments" August 20, 2026 4.0 Overall, my experience with PayPal over the past 9 years has been a positive one. It's become my go-to platform for sending and receiving payments on a daily basis, thanks to how easy it is to use, how secure it feels, and how widely it's accepted almost everywhere I need to pay or get paid. The invoicing and transaction history features have made it simple to stay organized, and having everything in one place has saved me from needing separate tools for expense tracking. That said, it hasn't been entirely without friction. Every now and then, a payment method gets rejected without a clear reason, which can be inconvenient when I'm in the middle of a transaction. I've also learned to be mindful of timing when withdrawing funds, since fees tend to run higher mid-month. Even with those occasional issues, the consistency and reliability I've experienced over nearly a decade outweigh the drawbacks. PayPal remains a trusted part of how I manage payments both personally and professionally. Pros I've been using PayPal for about 9 years now for sending and receiving payments on a daily basis, and it's held up consistently well across that time. Value for Money: For the convenience and reliability it offers, PayPal is well worth it. Standard transactions are straightforward, and the fees feel reasonable compared to the peace of mind and functionality you get in return. Ease of Use: This is where PayPal really shines. The interface is intuitive and simple to navigate, whether I'm sending money, checking my balance, or reviewing past transactions. Even after all these years, it still feels effortless to use. Customer Support: When I've needed help, support has generally been responsive and able to resolve issues without too much back and forth. Invoicing: The invoicing feature has been useful for keeping payment requests organized and professional-looking, making it easy to bill for work or track what's owed. Expense Management: Having a clear transaction history makes it easy to track spending and payments over time, which helps me stay on top of my finances without needing a separate tool. Data Management: I appreciate having all my payment history in one place — it makes it simple to go back and reference past transactions whenever I need to. Bugs and Issues: Over 9 years of daily use, I've run into very few technical issues, and the platform has felt stable and dependable overall. After nearly a decade of relying on PayPal daily, what stands out most is its consistency — it's secure, accepted almost everywhere, and easy to use, which is exactly what I need for both personal and work-related payments. Cons While PayPal has been reliable overall, there are a couple of things that stand out as drawbacks. Occasionally, it rejects payment methods for no clear reason, which can be frustrating when I'm trying to complete a transaction quickly. I've also noticed that withdrawal fees tend to be a bit higher when I need to withdraw funds in the middle of the month, which makes timing my withdrawals something I have to think about rather than just doing it whenever I need to. Alternatives considered [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Reason for choosing PayPal I chose PayPal over Payoneer primarily because of how fast withdrawals and transfers are. Speed matters a lot for my day-to-day payment needs, and PayPal has consistently delivered quicker access to funds compared to what I've experienced or heard about with Payoneer. Combined with its wide acceptance and the ease of integrating it into my own site's checkout, it made PayPal the more practical choice for both receiving client payments and managing everyday transactions. Review Source kaile D. Clothing and accessories retail shop owner Apparel & Fashion Used the software for: 2+ years ### "Great for managing everyday business operations " August 31, 2026 3.0 I would have to say my experience has been great, their business tools are very organized and easy to manage. Pros Very easy to use. Paypal has made my business thrive so much ! My favorite thing about using paypal for my general operations has definitely been the easy to use business tools. Cons The customer service support could use some updates. Theyre not very attentive to customers needs at times. Review Source sohail A. Business Owner Architecture & Planning Used the software for: 6-12 months ### "Convenient Payments, but Fees Can Add Up" July 26, 2026 5.0 Overall PayPal has been convenient and reliable for everyday online payments. It’s easy to use and widely accepted, though fees and occasional account-review delays can be frustrating Pros I liked PayPal’s convenience and wide acceptance. It makes online payments quick keeps card details more private and is easy to use across many stores and services Cons Fees can feel high especially for international payments or currency conversion. Account limitations and slower dispute resolution can also be frustrating Switched from [PayNet Banking Platform](https://www.capterra.com/p/163173/PayNet-Cloud/) I switched because PayPal is widely recognized, simple for customers to use, and lets me accept payments quickly without requiring customers to enter card Review Source VR Verified Reviewer Data Scientist E-Learning Used the software for: 1-2 years ### "Reliable and Convenient for Online Payments" September 16, 2026 5.0 My overall experience with PayPal has been positive. It is easy to set up and use for online payments, receiving money, and tracking transactions. The transaction records are helpful for keeping financial information organized. The main areas I would like to see improved are transaction fees, currency conversion rates, and the speed of resolving support issues. Pros PayPal makes online payments and receiving money straightforward. I like the simple interface, quick transaction processing, transaction history, and notifications. It is also useful for managing payments from different sources without having to share card details directly with every merchant. Cons Fees can be relatively high for some types of transactions, especially international payments and currency conversion. Refunds or account-related issues can sometimes take time to resolve, and customer support could be more responsive for certain cases. Switched from [Paytm m'Loyal](https://www.capterra.com/p/10004148/Paytm-mLoyal/) That was not convenient as the PayPal . That's why i switch from the Paytm m'Loyal. Review Source Susan T. Founder CEO Consumer Goods Used the software for: 2+ years ### "Paypal is a trusted name customers like for Payments on online stores" August 29, 2026 5.0 Overall experience is good. I have never had a problem receiving funds, payouts work seamlessly and fast, and my data is always there when I need it. Pros I like that PayPal has a trusted name and is widely used by consumers. I also like that I can use it to ship customer orders. Cons With the PayPal Integration with Shipstation I feel that it actually was easier to ship an order in PayPal before Shipstation. Also when I have had fraud/bot orders come thru and peoples credit card was charged PayPal would charge me an extra fee eventhough it was not my fault that someone bad used someone elses card to place orders. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing PayPal I actually use Paypal in addition to other products because customers like to have options. Review Source Nour S. CEO and founder , designer Alternative Medicine Used the software for: I used a free trial ### "PayPal best review of 2026 " September 28, 2026 5.0 My overall experience with PayPal was a great one I loved everything and the functions and descriptions of the PayPal . Pros Value for money and data management as well as there where some financial aspects of verification of the id that I had problems with Cons I didn’t like the bugs and the fixes that sometimes you can’t request money or send money to your bank account . Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) I wanted something more in the financial spectrum and I chose PayPal . Review Source MA Md A. Research Assistant Higher Education Used the software for: 6-12 months ### "Easy and fast payout method" August 24, 2026 4.0 Sending money abroad is easy and fast. Also, I can split bill which is very useful for restaurant bills. Pros I like to send money instant using PayPal. It is straightforward and the money gets instantly sent. But, the processing time keeps a good track of everything. I can even send money to different countries. Cons Free send to bank takes time, it needs improvement. Also, It needs more verification to use Paypal balance which is an extra hassle. Switched from [Venmo](https://www.capterra.com/p/222572/Venmo-/) For faster and better connectivity with friends and methods supported at different shops. Review Source IW Ishara W. Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Best in the business" September 4, 2026 4.0 Overall experience is very good compared to Payoneer because integrating is easy compared to this. Highly recommend PayPal always! Pros PayPal is free to use and fees are very reasonable. Also the customer support is available 24/7 because of that you can contact them at anytime. Cons Finding what you need is bit hard sometimes. As an example it was very hard to find where is the payment via link method. Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/) Because fees are less and the website integration is easy. Review Source Miguel A. Technical Director Arts and Crafts Used the software for: Less than 6 months ### "Sorry to See You Go PayPal" August 29, 2026 1.0 I honestly hate what PayPal is right now. It seems like it is a trap and I would advise anyone outside of the US to avoid it completely. Pros Several years PayPal worked beautifully as a way for persons in the Caribbean to receive International payments. It was great as a pathway for micro enterprises to engage in real ecommerce. Cons I am based in Trinidad and Tobago and as of August 29, 2026, it seems that PayPal can no longer be used by persons in Trinidad and Tobago to receive international payments from clients. Switched from [Payoneer](https://www.capterra.com/p/187086/Payoneer/) A client was not familiar with Payoneer and asked if I could make an exception and accept a payment through PayPal. I am seriously regretting that decision. Review Source DS Danielle S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Take the good with the bad" March 23, 2026 4.0 I’ve had a pretty mixed experience using PayPal over time. On the one hand, it’s incredibly convenient. Setting up an account was quick, and I like not having to enter my card details every time I make an online purchase. Sending and receiving money is usually fast and straightforward, which makes it useful for splitting bills or paying people without much hassle. One of the biggest positives for me has been the sense of security. Knowing there’s some level of buyer protection gives me peace of mind when shopping online, especially from sellers I’m not familiar with. That said, there are definitely downsides. The fees can be frustrating, especially for certain transactions or when dealing with international payments. It sometimes feels like small amounts get chipped away more than expected. Another issue I’ve run into is how sensitive the system can be—there have been moments where transfers were delayed or my account was briefly limited, and it wasn’t always clear why. Overall, I’d say PayPal is reliable and convenient for everyday use, especially for online purchases, but it’s not perfect. It works well most of the time, but when problems come up, they can be a bit frustrating to deal with. Pros PayPal is a convenient and widely accepted payment method. Setting up a PayPal account is easy and hassle-free. Additionally, PayPal is accepted at many retailers, further enhancing its ease of use and convenience. Cons I have reservations about certain functionalities of PayPal. There are numerous scams associated with PayPal, and perpetrators often face minimal consequences. Additionally, PayPal lacks adequate protections for sellers. Consumers can fraudulently claim that goods or services have not been rendered, leading to a reversal of payment. The fees associated with certain transactions can end up feeling more like a penalty rather than a necessity. Alternatives considered [Cash App](https://www.capterra.com/p/246167/Cash-App/)[Zeller](https://www.capterra.com/p/10005081/Zeller/)[Venmo](https://www.capterra.com/p/222572/Venmo-/) Reason for choosing PayPal Length of time that I have used this product and familiarity. Review Source VR Verified Reviewer Administrative Consumer Goods Used the software for: 2+ years ### "Smooth app with minor glitches" July 20, 2026 5.0 My overall experience with Pay Pay is mostly positive. I feel it is secure and easy to use. The interface is not hard to use. I would definitely recommend Pay Pal to others for secure and simple to use app for online transactions. Pros The very first thing I like about Pay Pal is that how easy it makes to send and receive payments, especially the international ones. I also like the data managing feature of transaction history where I can review my past receipts and invoices, which helps me in expense management. Whenever I find any glitch like delays in showing payments, customer support always assisted me well. Taking everything in account all in all Pay Pal is offering good value for the convenience and features, must say. I always feel secure using it. Cons The only thing I dislike about Pay Pal is the app glitches, like data loading issues or getting the payment notifications late. Review Source Deepak G. Administrative executive Real Estate Used the software for: 2+ years ### "Forever user PayPal" July 24, 2026 5.0 My overall experience with the PayPal is highly positive I would say that PayPal is the central application and portal to get money from most of the international vendors who are ready to process payments within a matter of hours and even if I am doing some kind of invoicing or filing taxes they have all the documents available and the best part is that itconnect straight to my back Pros PayPal is the easiest method to get paid globally or within the United States and I have been experiencing the services of PayPal since the last five years it is the only way to get payments in my bank account they only charge the nominal fee of about 4% per transaction and I I have rarely used their customer support services free are easily available and there are no lags in the transfers of the money that has been sent to me every time I use PayPal I feel I am in safe hands Cons The transfer time or I should say the days that it takes to convert the money from an international currency to the national currency is too high I believe that if it was a few hours instead of a few days it would have been great for PayPal and all of its users Review Source Bhawna D. Accounting assistant Accounting Used the software for: 1-2 years ### "PayPal review " August 8, 2026 5.0 Overall, my experience with PayPal has been positive. It is easy to use, convenient for sending and receiving payments, and provides a good level of security. However, the fees and occasional transaction holds can be a little frustrating. Pros What I liked most about PayPal was how easy and convenient it was to use. The platform made sending and receiving payments simple, and the overall interface was user-friendly and straightforward. Cons One downside of PayPal is that some transactions can have higher fees, especially for certain types of payments or international transfers. Account holds or transaction reviews can also sometimes be inconvenient and take time to resolve. Review Source Cristin H. Office manager Automotive Used the software for: 2+ years ### "A great online payment tool with room for improvement" July 3, 2026 4.0 Overall, PayPal is a reliable and highly convenient tool for everyday online shopping and quick money transfers. It offers great Peace of mind regarding security since it keeps financial details hidden from merchants. However, the high transaction fees for international payments and the difficulty in reaching helpful customer support when an issue arise prevent it from being perfect. It's a solid essential service with some clear areas that need improvement Pros PayPal is incredibly convenient because it is widely accepted by almost every online store, making check out fast and easy. I feel very secure using it since I don't have to share my credit card details with multiple websites, and the mobile app is simple to navigate for everyday shopping and paying back friends. Cons The transaction fees and currency conversion rates are quite expensive, especially for international payments. I also find the app a bit cluttered with unnecessary features, and it is very frustrating trying to reach a real person and customer support when you have a payment dispute or an issue. Review Source EA Estrella A. Software Engineer Computer Software Used the software for: 2+ years ### "Paypal is Reliable for Shopping, but Poor Support" July 5, 2026 5.0 For over 10 years, it’s been my go-to for personal shopping. While it lacks project management features, it's easy to use and great value for money. Pros It makes online shopping incredibly fast and secure. I love not having to type my card details every time I buy something. Cons Their customer support chat is often unhelpful, and resolving account bugs or payment issues feels impossible with their automated messaging. Review Source BZ Briana Z. Art Instructor Arts and Crafts Used the software for: 2+ years ### "Reliable for Small Businesses, but Fees Add Up Quickly" June 12, 2026 5.0 Overall, my experience with PayPal has been very positive. It has provided a reliable and professional way to accept payments, send invoices, and manage transactions for my business. The platform is intuitive, widely recognized, and trusted by customers, which helps increase buyer confidence and makes the payment process smoother. While there is room for improvement in areas such as transaction costs, occasional technical issues, and expanded marketing tools, PayPal has remained a valuable part of my business operations. I would recommend it to other small business owners looking for a convenient and established payment processing solution. Pros PayPal is easy to use and widely recognized by customers, which makes collecting payments simple and convenient. I appreciate that many customers already have PayPal accounts and feel comfortable using the platform. Creating invoices is straightforward, and funds are generally available quickly, especially if you have the PayPal debit card linked to your account. The integration with online platforms and the ability to accept multiple payment methods have been helpful for running my small business. Cons The transaction fees can become expensive, especially for small businesses with tight profit margins. Customer service experiences have been inconsistent, and resolving account issues can sometimes take longer than expected. I also found that products like PayPal Working Capital, while convenient, can become costly due to the fixed fees and automatic repayment structure, which may put pressure on cash flow during slower business periods. Accessing PayPal statements for PayPal Credit can be tricky- the bug is the page often won't load and the site encounters issues and error messages when trying to download statements. I wish the PayPal Credit line had an actual card attached to it- not all merchants can take PayPal Credit online. Review Source PP Piyusha P. Customer service Hospital & Health Care Used the software for: 1-2 years ### "Trusted and Convenient Online Payment Platform" June 16, 2026 4.0 My overall experience with PayPal has been very positive. It has provided a secure and efficient way to handle online payments, business transactions, and invoicing needs. The platform is easy to use, widely accepted, and offers strong security measures that build confidence when making or receiving payments. I particularly value the convenience of managing transactions, tracking payment history, and sending invoices from a single platform. Although the fees and occasional account review processes can be drawbacks, the reliability, ease of use, and global reach make PayPal a valuable tool for both personal and business financial transactions. Pros What I liked most about PayPal is its convenience and global acceptance. The platform makes it easy to send and receive money securely without sharing sensitive banking information. The user interface is intuitive, making payments, refunds, and account management simple even for non-technical users. I also appreciate the invoicing capabilities, buyer and seller protection features, and seamless integration with online stores and marketplaces. The ability to manage transactions from both desktop and mobile devices adds to its overall convenience. For businesses, it offers a professional payment experience that customers already trust. Cons One aspect I liked least about PayPal is the transaction and currency conversion fees, which can become expensive for frequent international users. Customer support can sometimes be slow when dealing with account limitations or dispute resolutions. There are occasional delays in fund availability, and account reviews may temporarily restrict access to funds, which can be frustrating for businesses. While bugs are not common, some users may experience occasional issues with payment processing or account verification that require additional follow-up. Review Source AE Amrin E. Marketing Director Legal Services Used the software for: 2+ years ### "Reliable Payment Processing for International Transactions" June 4, 2026 5.0 Overall, my experience with PayPal has been positive. I have used it to manage payments related to online business activities and found it to be dependable and easy to use. For example, while handling transactions for projects associated with Medilenz (https://medilenz.com), PayPal provided a convenient way to receive payments from clients in different countries. Although the fees could be more competitive, the platform's reliability, security, and global reach make it a practical choice for international transactions. Pros PayPal makes it easy to send and receive payments internationally. The platform is widely accepted, offers a familiar user interface, and provides an additional layer of security when handling online transactions. The integration process with websites and online services is generally straightforward. Cons Transaction fees can be relatively high, especially for international payments and currency conversions. Occasionally, account reviews or verification requirements can slow down access to funds, which may be inconvenient for businesses that rely on quick cash flow. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Reliable and Secure Online Payment Platform with Great Convenience" May 8, 2026 5.0 My overall experience with PayPal has been positive because it provides a simple, secure, and reliable platform for online payments and money transfers. The service makes it easy to send and receive money, shop online, and handle international transactions without needing to share bank or card details directly with merchants. Its user-friendly interface and mobile app make managing payments convenient, while features like transaction tracking and buyer protection add extra confidence and security. PayPal is also widely accepted by many online stores and businesses, which increases its usefulness for both personal and professional purposes. However, there are some drawbacks, such as transaction fees, occasional delays in fund transfers, and account verification processes that can sometimes be inconvenient. Despite these issues, PayPal remains a trusted and efficient digital payment platform that offers a smooth experience for most online financial activities. Pros PayPal is its ability to make online payments fast, secure, and convenient for people all over the world. PayPal allows users to send and receive money easily without sharing sensitive bank or card details directly with sellers, which helps protect personal financial information. It supports international transactions, making it very useful for freelancers, online businesses, and customers who buy products or services from different countries. Another important feature is its buyer and seller protection policy, which gives users confidence while making transactions because disputes and unauthorized payments can be resolved more safely. PayPal also provides a user-friendly interface through its website and mobile app, allowing people to manage payments, track transaction history, and link multiple bank accounts or cards in one place. Its quick payment processing, strong security measures, and global acceptance make PayPal one of the most trusted digital payment platforms in the world. Cons PayPal is that its transaction fees can sometimes be high, especially for small businesses, freelancers, and international payments. Users may face extra charges for currency conversion, cross-border transactions, or receiving payments, which can reduce overall earnings. Another issue is that PayPal occasionally places limitations or temporary holds on accounts and funds for security reasons, and this can be frustrating when users need immediate access to their money. Some customers also find the dispute resolution process slow or difficult, especially when there is a misunderstanding between buyers and sellers. In addition, customer support experiences may vary, and resolving account-related issues can sometimes take a long time. Although PayPal is widely trusted and convenient, these problems can create inconvenience for users who depend on fast and smooth financial transactions. Review Source Deepeshkumar G. Techno Functional Consultant Information Technology and Services Used the software for: 2+ years ### "Fast, Secure, digital platform for International/Domestic Money transfer" May 11, 2026 5.0 Overall I am very happy with Paypal because the transfer very secure and verified the account with national ID and video conference. Pros Highly secure, free digital payment platform especially for international and domestic money transfer and very good for international shopping. Very good for International and domestic both business and personal. Cons QR scanning facility is not available in my region and the international money transfer takes 24 hours hold in paypal account. Review Source NHH Nguyen H. H. Deputy Service Manager Facilities Services Used the software for: 2+ years ### "Reputable for payments however, enhancements should be made." June 7, 2026 5.0 For a small to mid-size company and international payments, PayPal is very good. It's reliable for the majority of jobs, however the deal charges and also infrequent customer support problems are restrictive its prospective. It is a practical tool for companies in the Facilities Services industry, albeit with some minor challenges. Overall, it's a good choice for payment and invoicing, just make sure you budget for the fees. Pros PayPal has been a great help with the payment process from overseas clients, particularly in handling smaller bills for quick turn around. I find it easy to set up vendor and client accounts and it's seamless with our expense tracking system, so I'm able to keep a good eye on outbound payments. I am saving time monthly when I review my expenses from the reporting tools. It is also great for one-off reimbursements of staff for items related to their work. Cons These transaction fees can accumulate, particularly for smaller or more frequent transactions. Payment is sometimes withheld without valid reasons, causing delays in the invoicing. The customer support response times are not consistent and the customer may not be able to get a response when needed. Another thing was that, a couple of times there were some unexpected login problems because of their security measures which caused a little disruption in working for a while. Review Source ML Murphy L. Head of Marketing Administration Consumer Goods Used the software for: 1-2 years ### "Trusted, secure, and globally accepted—PayPal makes online payments simple" April 2, 2026 5.0 My overall experience with PayPal has been positive. It’s a reliable platform for both personal and business transactions, offering peace of mind with its security and global acceptance. While fees and occasional support delays are drawbacks, the convenience and trustworthiness outweigh the negatives. For small businesses and individuals, PayPal remains one of the most dependable online payment solutions. Pros \- PayPal is a free platform that allows users to send and receive money across the globe - Easy integration with e-commerce platforms - Secure and trusted brand with decades of credibility - Mobile app is convenient and user-friendly Cons \- Transaction fees are relatively higher for merchants - Customer support can be slow to resolve complex issues - Account holds and verification processes can disrupt business cash flow - Limited customization for advanced business needs - Refunds are reliably processed but sometimes can take way longer than expected depending on bank and cards - Occasional bugs cause delays when generating invoices, which can be frustrating. Review Source Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Pay your way through the day with PayPal" August 5, 2026 5.0 I’ve had a streamlined and efficient experience with PayPal. Being able to use this singular software to pay through the products and services I need also helps keep the company’s data management organized as well. Pros Using Paypal directly assists in keepingmy invoicing and expense management organized. While using this app consistently, I never deal with any bugs and issues. The ease of use shows when you can easily pay for a multitude of products and services using just PayPal, saving time and giving you its value for the money. Cons Paypal is consistently easy to navigate, but in the rare occasions I reach out for customer support the steps may take some time. Review Source Abdelrahman A. Associate Software Developer Financial Services Used the software for: 2+ years ### "The Most Accessible Payment Gateway for E-commerce and Freelancing" March 2, 2026 4.0 Whether I am handling payments for custom development projects or managing financial transactions for a retail e-commerce page, PayPal provides a secure and universally trusted platform. It saves me the immense hassle of building and securing complex payment infrastructures from scratch, allowing me to focus on business growth and development. Pros Integrating PayPal's API into custom backend solutions is straightforward and well-documented. It is incredibly reliable for receiving payments from international freelance clients and managing daily transactions for online e-commerce setups. The universally recognized checkout process is seamless, which builds trust with customers and helps reduce cart abandonment. Cons The transaction fees can be quite high, especially when factoring in cross-border fees and currency conversion rates for international transfers. Additionally, their automated security system can sometimes place unexpected, temporary holds on funds, which can temporarily disrupt cash flow for small businesses. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.