# HelmBot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelmBot the right Appointment Scheduling solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207946/Helmbot/reviews --- HelmBot 4.9 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of HelmBot Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews DE Debbie E OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “During set up, we had constant support, including hour long video calls to teach us the platform.“ May 22, 2024 MK Matt K Co-FounderAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Cost - by far the most expensive platform compared to competitors, particularly for larger facilities since they bill on a per-room (per-service) basis.“ May 6, 2024 MK Matt K Co-FounderAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Well-designed, terrific UX for both staff and customers, including mobile-optimized.“ May 6, 2024 AS Alyssa S DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “Inability to choose a credit card processor.“ May 6, 2024 HW Howard W Clinical Director FounderMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Our clients enjoy the ease of scheduling and appreciate the clarity when scheduling and/or cancelling appointment times.“ April 29, 2024 HW Howard W Clinical Director FounderMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The cost is higher than other booking systems.“ April 29, 2024 DE Debbie E OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We loved that we could work through set up entirely to learn the ins and outs before officially purchasing the platform.“ May 22, 2024 AL Angela L DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The only major con for us is that we can not use the payment portion of the software as no banking systems align with us in New Zealand.“ August 12, 2020 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Work life would be harder without it!" August 13, 2020 4.0 Pros It’s so easy to schedule appointments (for the customer and staff). It’s visually attractive, and the customer service can’t be beat. Cons To say I like something the least is tough because Helm is very well thought out and created but for the sake of the question, the retail side could be just a bit better with regards to running brand specific reports/ Product sales, and order creation. Again, still well done compared to other self care/ wellness software. Review Source HW Howard W. Clinical Director Founder Mental Health Care Used the software for: 6-12 months ### "Grateful for HelmBot" April 29, 2024 5.0 Overall, has been an upgrade for our local business. Our clients enjoy the ease of scheduling and appreciate the clarity when scheduling and/or cancelling appointment times. Pros is intuitive. We love how clients can easily navigate scheduling and purchasing of our products and services. We also love the wait list feature and how the system will reach out to fill in open appointments without our needing to do anything. Cons The cost is higher than other booking systems. Scheduling recurring appointments is not currently available, which we hope will change soon, as it makes running our business so much more efficient. Review Source WG Wade G. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software" August 25, 2020 4.0 Highly recommended Pros The ease of use and detailed reports are amazing. The fact that it integrates easily into my website is awesome Cons The use over devices like smart phones can be cumbersome. Review Source DE Debbie E. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "All in one. Easy to use." May 22, 2024 5.0 Fantastic! From the start, a live person spent unrushed time answering all of our purchasing questions. During set up, we had constant support, including hour long video calls to teach us the platform. We loved that we could work through set up entirely to learn the ins and outs before officially purchasing the platform. They believe in their product and stand by the quality. Support doesn’t end there! We’ve had no trouble having any questions or troubles addressed immediately. To clarify, the programming runs very smoothly… the troubles/questions are usually on our end! Pros The programming is easy to use and anticipated so many needs. But the BEST thing is the customer service! Coming from a service that would take days to respond, ’s almost immediate support response is amazing! Cons The program has a lot more features than we need. However, it’s good to know that it’s there if we need to grow into it. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Our set up constantly changed with platform updates and we could NEVER get ahold of customer service for support. Review Source LF Laura F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Helm navigates booking success " August 12, 2020 5.0 Customer service is stellar with Float Helm, their team responds quickly regardless if it’s a question, comment or needing help. From day 1 they took their time to ensure we were comfortable with learning the system, offering 1 on 1 live training and their features from booking to classes, gift cards and practitioners are all highly functional and easy to use. Pros Booking for multiple services and practitioners is easy and so customizable with Helm. After using other booking system I highly recommend Float Helm! Cons We transferred 2yrs worth of client booking from Mindbody and lost some client notes but we opted for that feature. Helm makes it easy to do a cohesive integration Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing HelmBot Features, customer service, they have a clear understanding of the wellness & float industry, they take suggestions and criticisms to heart and always strive to be better improving their program. Very happy with the choice Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Liked the features of Helm, knew many float owners using them for multiple practitioners recommending. Pricing is awesome, saving almost $100/m with even more features. Review Source SG Sally G. Owner Alternative Medicine Used the software for: Less than 6 months ### "Good stuff' love it!" April 6, 2024 5.0 Positive. Pros Customer service team is 10/10. Ease of online booking Cons They will fix my main beef fixed about an extra column for notes! No shows - arent usually no shows, and we cant actually label no shows. Also not a fan of automatically checking people out using their credit if they wanted to pay another way. Aaaand no expirations for credits - 5yrs is plenty long enough for a single location to have unised gift certificates out there. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was f'n things up. I could get more float commu ity auppoet with the helm (thank \[sensitive content hidden\] and float nashville) Review Source AL Andrew L. Owner, GM Recreational Facilities and Services Used the software for: 2+ years ### "The ONLY choice for Float and Wellness center booking" August 12, 2020 5.0 I love how intuitive the interface is. It allows for smooth operation of the business from day to day, easy reporting, task management, and more...all in one place! Training new employees has never been easier as well Pros Made for float centers by a float center. Float Helm addresses all of my daily operation and booking needs, and then some. The robust features, constant improvements, and reliable and friendly support are allamazing. Cons Honestly, not much. The transfer of our 5 years of data from another booking system was incredibly seamless. Every time I find an issue or think of an idea for a feature, I know I can pass it to the Float Helm team and they'll be on top of it right away! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We wanted something that was tailored to our needs. MindBody is great, but we found many features to be too clunky or simply irrelevant for our float center. Review Source RM Robert M. Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Why would any float center use anything than software designed specifically for a float center?" August 14, 2020 5.0 I use for everything including scheduling, POS, project management, time reporting, automated emailing, reporting, tank maintenance records, referrals, comps, and more Pros Super intuitive, highly customizable, multi-functional and just fun to use. Constantly updated with relevant and helpful functionality (i.e waiver capability) Cons It's hard to find fault with FloatHelm, but I would like to see a feature which allows easier transfer of float credits and maybe some sort of mass update function. When we had to close due to COVID shutdown, it would have been nice to be able to mass update all expiration dates. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot Mindbody was overly complicated, overly customizable to the point where you were almost writing code, too expensive, hard selling customer support and generally clunky boring software. Review Source JF Janette F. Owner Consumer Services Used the software for: 2+ years ### "Helm is amazing " August 13, 2020 5.0 Awesome. When I have questions or issues they get back to me right away . I rarely have any technical issues with the software , mostly ‘how do I do this’ questions which they always help me out with. Pros I have been using this software for years and it has been the cornerstone of my business . It is very easy to use , and has every feature that I need to run my business , take care of my customers and download and analyze my data in meaningful ways. They keep adding features that just sweeten the deal. Customer service is FAST and super friendly. Cons Can’t really think of much, except I wish it was less expensive . Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot Helm is really comprehensive in what it offers . Customer care , data reporting, booking , sales, plus is super simple to use . It was an easy choice. Review Source AS Anand S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We LOVE Helm Bot \*\*\*\*\*" August 13, 2020 5.0 Since Day1 (6/2016), I was impressed by the interactions I was having with the team. Every step along the way, has improved and has been a blessing to my business in how I handle my scheduling, payments, employee management, and tasks. Pros is such an intuitive, easy to use and all encompassing system that I run 90% of my business on. The team is so responsive, and open to suggestions. They really seek to understand any potential challenges wellness centers like myself have, but are always evolving into a better system. The people that work there are amazing and always available. Cons Theres not much I do not like about them Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot The best fit for my business was , and also had the best pricing and best client experience. Review Source DL DAVID L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Take the Helm of your business..." August 12, 2020 5.0 Pros Intuitive and thoughtful design that makes training easy. Cons I can't say I have found anything displeasing. It just works really well Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot I found it be easier to use and filled the needs of my business more completely Review Source BG Benjamin G. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "So many “Wow I love Helm!” Moments" August 12, 2020 5.0 I use it for flotation tank services Pros It’s ease of use for customers. It’s very streamlined Cons There are a few things that were hard to find at first but once I found them I had no issues. Reason for choosing HelmBot I had used 2 major services in the past with poor results. Everyone i spoke to who used helm loved it so i made the switch Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Because the systems we had used in the past were awful Review Source AS Alyssa S. Director Alternative Medicine Used the software for: 2+ years ### "Floathelm makes the world go round" May 6, 2024 5.0 Amazing. They are always adding new features and respond quickly when issues arise and take suggestions Pros That I can use one software for almost everything I need to do in my business. Cons Inability to choose a credit card processor. Review Source AL Andy L. Owner Mental Health Care Used the software for: 2+ years ### "Best software I’ve used " August 12, 2020 5.0 I have been beyond happy with from the beginning and it keeps getting better and better. The value for what you get is unbeatable. Pros Very intuitive to use and does so many things. From scheduling to time tracking to measurement tracking and so much more. It makes it easy to run and keep track of what’s going on when I’m not at the shop also, with the built in communication and web based platform. Cons Whenever something is unclear or a new idea comes to mind it’s very easy to immediately contact support and they respond extremely fast. New features are constantly being added. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot Pricing, user interface, features. Review Source CR Craig R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool for our Float Center" August 13, 2020 5.0 Out of the options we had to explore, this was by far the best for our facility. Pros Once proficient with this software, it provides me ALL the pertinent information I need in regards to my clients, their profiles, waivers, scheduling, etc. On the backend, it provides us with everything we need to keep our float center operating in a safe and efficient manner. Recording measurements, task generators, log books and employee scheduling are all built into this software. It was built by a float center, for a float center, however it's not just float centers that can use this software. Cons There is a learning curve. It's not inherently user friendly at first, however the more you use it, that all seems to get ironed out. Reason for choosing HelmBot Float Center Centric. Review Source AH Amy H. Float Center Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Helmbot Improves My Business" August 17, 2020 5.0 Tip top! I really am so happy with the software. There are always improvements being made and they really care about making the software work the way you want it to. Pros I like that was specifically designed for the float industry to make operating float centers easier, it's always improving and now that it offers options for classes and services other than floating, there's no reason to consider using any other software. Cons I've been using Helm for almost five years and when there's something about it that doesn't work well for me, the team at Helm has always found ways to help adjust to our preferences or tasked the problem to be fixed. Review Source JV Jenny V. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Feel very supported" August 15, 2020 4.0 Pros The team are awesome. They really listen and are always working to tweak their offering to be even better. It covers so many aspects of running a business from recording key indicators, rostering, customer management, easy interface for customer online booking, operational task management etc. etc. They understand the float industry and have built a system that works on so many levels. Cons There's not much to not like about . There are a few things that we have limited control over such as automated text message content that would be great to be able to adapt to our specific requirements and managing declining credit cards is cumbersome but in the scheme of things these are small inconveniences. Review Source NJ Nadeem J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Floating happens here" August 13, 2020 5.0 I loved since day 1, the customer service is incredible and you guys keep coming out with amazing features. I will definitely stick with this software for Float Valley Pros Its made perfectly for float center owners taking care of everything in one place in a seamless way Cons It could be more mobile friendly or have an app Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing HelmBot Ease of Use Review Source CM Colleen M. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Review from Lma Mineral Float" August 18, 2020 4.0 Our overall experience with since opening not even a year ago has been amazing and overall a smooth transition. We learned the program quickly and always know if we have a question or problem, it will be resolved in a timely manner. We have been very pleased with Helmbot thus far. Pros Scheduling and payment features are easy to work with. Online booking is great for our clients. The customer support tool is fantastic and always timely. We have worked mostly with \[SENSITIVE CONTENT HIDDEN\] and she has been fantastic every single time, always knows exactly what issue we are talking about and is able to resolve the issue for us rapidly. Cons Sometimes, the setting up services/memberships/etc. can cause slight issues for us. It is always something we figure out, but was slightly challenging in the beginning for us. Review Source CW Charles W. Float Centre Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love The Helm!" August 12, 2020 5.0 Pros very user friendly interface that makes it super easy for customers to book online. Also includes a bunch of behind the scenes features to keep your business operating smoothly such as shift scheduling, task generators, a place to measure and track float tank metrics and more. Cons Only thing that was missing has been recently included, which is the ability to book classes as well. Review Source DC DAVID C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Helmbot for Forever Floating" August 26, 2020 5.0 Pros It has everything I need in a software program to run my float center. Moreover, it was easy to learn. And when I needed help, help was readily available. Cons A single email address cannot be assigned to more than one account. Therefore, if a husband and wife desire separate accounts but use the same email address, I must merge their accounts. Reason for choosing HelmBot It was recommended by another float center owner, and it is specifically designed for float centers. Review Source GS Glenn S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Helm software review" August 14, 2020 5.0 Very good Pros Intuitive and easy to use. Great for float related needs. Great company communication and tasks Feature. Cons There are no features in the helm software that I dislike. Review Source JF Jason F. Owner Alternative Medicine Used the software for: Less than 6 months ### "HelmBot is a must have " August 14, 2020 5.0 Incredible and saves me a ton of time and money Pros Ease of use and many many features I couldn’t even dream of Cons ?? Can’t think of anything they nailed it Reason for choosing HelmBot Ease of use when booking floats at other float centers before I opened Review Source Brad D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Save Time, Money, and Headaches" September 26, 2020 5.0 It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend and the team around it enough. Pros My background is in electronic health record software for cancer clinics and integration with existing hospital systems so I have seen dozens of products over the years. All come with pros and cons for their specific niche market. From the business side of things they often require staff to touch 2-3 pieces of software on any given day leading to training issues, upgrade testing bottlenecks and worst of all inconsistency of care for patients/clients. The fact that contains all the features you could want to run your clinic, health / wellness centre, without a bunch of one-off features built for specific customers is refreshing. All the features integrate together to give it its power. A robust appointment scheduler that is integrated into an online portal for customers to self-schedule, an instant messaging tool for internal communications, ample notepads to keep detailed accounts of every interaction, a POS, customer appointment notifications, inventory and order tracking, staff shift scheduling, a group logbook, resource management, task generators to make sure everything is done on time, and so much more. Upgrades are also seamless as the software is all cloud based and updates are rolled out regularly. Even contacting and communicating with customer support is built right into the platform. The time savings on training staff on 1 system instead of 3 or 4 is worth the price of admission alone. Cons Integration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We used Mindbody during a trial month and had nothing but problems so we made the switch to over 6 years ago now. We found the software was bloated with features that weren't relevant to our business and it demonstrated a lack of disipline with cutting features. Review Source MK Matt K. Co-Founder Alternative Medicine Used the software for: 1-2 years ### "Powerful, Flexible, Best-in-Class Scheduling (And So Much More) Platform" May 6, 2024 5.0 Extremely positive, we actually wish we would've switched over earlier! The only thing that stopped us was the cost, since our facilities are large and the billing is per-room on the calendar, and thus the cost was more than double the next-most-expensive competitor. Pros Well-designed, terrific UX for both staff and customers, including mobile-optimized. Reporting is great. Customer Support is fantastic in terms of both accessibility (always get a very fast response without needing to wait on hold) and receptiveness to ideas to improve (and actually implementing them) Cons Cost - by far the most expensive platform compared to competitors, particularly for larger facilities since they bill on a per-room (per-service) basis. Would like to have more robustness in terms of ability to customize certain aspects, but is a slight con since you are able to control/modify the vast majority. Reason for choosing HelmBot Superior functionality, UX, and reporting, solving primary pain points with previous platform Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Displeasure with former platform we were using (lack of reporting, lack of functionality, poor UX from the customer experience, particularly for mobile and gift cards) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.