# Pulse For Good Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pulse For Good the right Kiosk solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/207988/Pulse-For-Good/reviews --- Pulse For Good 4.6 (17) [View alternatives](https://www.capterra.com/p/207988/Pulse-For-Good/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Pulse For Good Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Auditor Mental Health Care Used the software for: 1-2 years ### "Great meter for voice of customer" August 18, 2020 5.0 Been very good! Their support team is awesome, and it is definitely a worthwhile program and company to work with. Pros Helps to see how clients are feeling, and areas we can improve on. Things customers might not necessarily say out loud, but that are important feedback. Cons The landing page could benefit from different views and filter options. Review Source DN Dee N. Impact and Facilities Division Director Non-Profit Organization Management Used the software for: 2+ years ### "Pulse For Good Software - insightful and valuable" August 26, 2020 4.0 I look forward to continuing to use this product to provide immediate anonymous feedback from our clients. We have gained insights from this that we've never seen before and have integrated that back into our systems of service provision. We are continuing to work on additional improvements and placements at our other facilities. Pros While this is a relatively new product on the market, we found the insights provided via the customer feedback portals to be useful and insightful. It took some time to get the data interface to a point that I would call "user-friendly," but the support team at PFG were always responsive and looking for ways to improve the product directly related to the feedback we offered. Cons The set up was easy to complete but as mentioned previously there was some startup difficulty in accessing the data intuitively and easily in a way that we could find useful. The longer the product has been in place the better it has become. Reason for choosing Pulse For Good The direct communication from the management team at PFG directly influenced our decision to work with them. They met with us in person and responded quickly to our feedback. Review Source DW Dawn W. Lead Center Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Neutral" August 24, 2020 4.0 I do believe that the pulse for good machine is very helpful but knowing the requested cost, I do not feel that it was worth that much. Pros The software is very useful in the sense that we are able to "hear our guests concerns". The rating system shows areas that need improvement and areas that are appreciated. Cons Even though the kiosk was set to only enable guests to enter information on the pulse for good setting, guests somehow figured out how to access camera and settings. This would require resetting. Review Source ME Melissa E. Director of Administrative Services Mental Health Care Used the software for: 1-2 years ### "Perfect Solution to Measure Client Satisfaction " September 12, 2020 5.0 Pros The kiosks are easy to set up and use, the iPad's are long-lasting, and I love the customizable survey option. Ithe instant feedback loop of the real-time responses on the dashboard ensure the collected data is actionable. The best part about Pulse is the superior support from the Pulse team. They are proactive, innovative, and incredibly available to ensure our experience is always top-tier. Cons The kiosks sometimes lost connectivity or go unresponsive, and this can require attention from the on site employees, which is not ideal. Review Source PC Preston C. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Pulse For Good Delivers " September 11, 2020 5.0 I have used Pulse For Good for multiple programs and populations. It has helped identify new solution s and efficiencies to improve our programs and services in various settings. I highly recommend Pulse For Good. Pros Easy installation, easy to use, excellent customer support, and powerful data that helps companies improve service delivery and better outcomes. Cons Pulse For Good hits the mark on all fronts. Review Source KR Kassidy R. Lead Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Pleasant surprise " August 18, 2020 5.0 Overall I think adding Pulse For Good as a way for our patients to supply feedback allowing us to grow and improve was a great decision. We have made some well rounded improvement and many patients state we are doing a wonderful job which is nice to staff reassurance. Pros What I enjoy most is the ability to track the rating trend per question. We use this feature to see which questions our patients are more likely to answer or what questions we need to change in order to fit the dynamic of the experience Cons i would say the struggle we had in the beginning with this software is setting it up on an ipad instead of a kiosk. Most facilities use a Kiosk to display their survey and that option didn't work for our clinic. We were able to make an adjustment and use an Ipad that we hand to patients. The set back there, is the widget on the Ipad is temperamental and occasionally doesn't work. Review Source CP Carmela P. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Tracking" August 18, 2020 5.0 It was a great tool for my unit Pros Good tracking for reviews. It was an easy access when you have a laptop or computer. Cons Most of the time when out clients move things around our connection usually get lost sometimes. Customer service has a quick response. Review Source jA justin A. Operations manager Hospital & Health Care Used the software for: 1-2 years ### "Excellent customer service tool" September 10, 2020 5.0 Pros Customer service has been amazing, above and beyond support. It's very easy for our clients to use and understand. Cons No cons here. No major drawbacks of flaws to speak of. Review Source TP Taylor P. Team Lead Hospital & Health Care Used the software for: 2+ years ### "Excellent service!" August 18, 2020 5.0 I don't do a whole lot with the programming or the set up of the software, I just implement it in my clinic with my clients and I love it! It's super easy for them to navigate and our representatives to help with technical issues are super prompt to resolve problems Pros I like that the software is easy to use for my mentally ill clients Cons There isn't anything I would like to improve Review Source GP Greg P. CEO Hospital & Health Care Used the software for: 6-12 months ### "Pulse For Good - Hawaii Punawai Rest Stop" August 24, 2020 5.0 Useful information both quality improvement and reporting to funding sources. Pros Satisfaction measures and immediate feedback from the homeless people that we served. Cons Price point for ongoing use of the equipment was not sustainable. Reason for choosing Pulse For Good It was offered through funding source Review Source AM Alisa M. Compliance Manager Hospital & Health Care Used the software for: 6-12 months ### "Great product, easy to use " August 24, 2020 5.0 Pulse for Good changed my company's customer satisfaction surveying forever. It made it more convenient, easier to track and digest. Pros I like how convenient and user-friendly this software is. Cons There isn't anything in particular that I can think of. Review Source ZP Zachary P. Medical Assistant Mental Health Care Used the software for: 6-12 months ### "Occasional Crashing" September 11, 2020 4.0 It has helped us get more reviews to help us know where we need to improve and what we need to keep doing. Pros It is so easy to use. Because of this, I get more people who are willing to take the extra 30 seconds to give us a review before they leave. Cons It crashes occasionally and the app says it cannot connect to the site even if the device is connected to the internet and other apps are functional. Review Source KH Keri H. Operations Manager Individual & Family Services Used the software for: 6-12 months ### "Clinic Manager Review" September 11, 2020 4.0 Historically, the survey questions did not meet the data I was interested in. But we recently changed our survey to become more personal with providers. This way we have a bit more information to performance manage providers and help better the client experience. Pros Its easy for clientele to understand. The ability to reach clients offsite. Cons The constant attention the kiosk seems to need. We now keep our kiosk offline and sent out links to clients, also works best during this COVID environment. Review Source RC Rachael C. CPO Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding Product" September 9, 2020 5.0 Pros Surveys are very easy to use. The weekly emails that we receive are concise and effortless to review. Cons At this point, I cannot think of anything that needs improvement. Review Source AV Alisha V. Team Lead Mental Health Care Used the software for: 1-2 years ### "Ease of use " September 11, 2020 4.0 My only concern is with the questions it asks. These are not tailored to my specific clients. Some of the questions don’t apply. But this is not a software issue. Pros Very helpful for my clients who have cognitive difficulties. Cons I’m not technologically savvy. Sometimes hard for me to get it to work Reason for choosing Pulse For Good NA Review Source DM Danja M. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Easy" September 14, 2020 4.0 Pulse For Good is helping us see how we can better help our clients on a basic level. Pros It's really easy for our clients to use which makes it easy for us to as the company that uses the program. Cons I don't think there is anything I don't like about the software. Review Source MN Mariah N. Office Specialist Hospital & Health Care Used the software for: Less than 6 months ### "AMAZING PRODUCT" September 11, 2020 5.0 Very good!! Pros Very easy to use and user friendly. I enjoy it Cons Don't have any complaints works very well Review Source Similar Products Featured