# NICE Nexidia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NICE Nexidia Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/208064/Nexidia --- # NICE Nexidia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NICE Nexidia ## What is NICE Nexidia? NICE Nexidias Customer Engagement Analytics solutions include industry-leading AI-powered Customer Journey and Speech Analytics, the NICE Enlighten AI framework with pre-trained models for interpretive, predictive, and prescriptive use cases, IVR Optimization, Predictive Behavioral Routing, and Quality Central. ## What is NICE Nexidia used for? [Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NICE Nexidia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nice.com&name=NICE Nexidia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NICE Nexidia 5.0 (1) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,733) Value For Money 0.0 (0) Value For Money 4.6 (1,487) Customer Service 0.0 (0) Customer Service 4.7 (1,506) ## NICE Nexidia alternatives [4.8 (314)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208064/Nexidia/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Customizable Reports Alter the layout and content of reports Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics NICE Nexidia 8 features Software program that continuously adjusts its behavior based on observed data Tickets are automatically assigned to specific agents based on predefined rules Listen to live phone conversations for the purpose of training and assessing agent performance Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing ### Starting price Contact vendor for pricing Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Manju S. Data Labeling specialist Hospitality ### "One of the best tools for speech analysis and root cause analysis on real time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 23, 2022 Airbnb has been in process of making chat bot more interactive which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load. Pros I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot. Cons Features are best but sometime it takes time to load the data dump. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)