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Backflow simplified. Syncta is a cloud-based solution that makes backflow testing easier from inquiry to invoice. Spend less time managing test reports, more time growing your business.
Provider
Syncta
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online
Syncta is designed for backflow testers and water purveoyers that are looking to simplify one's testing process.
Content Source: Syncta
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Syncta Reviews
Pros
The software is pretty user friendly and fulfills most of our needs. The ability to send test results and invoicing immediately is great and the customer database is necessary for us.
My overall experience with Syncta has been pleasant. It has helped me to save time by not having to do repetitive paperwork and then storing the paperwork.
The techs are great to answer a question, even if we feel stupid having to ask it. And the saving of paper, between the field techs and us is awesome.
The crew was very helpful getting a report our city would accept. Its so nice it emails city water purveyors and the client.
Cons
When entering dozens of new devices, if you realize you make a mistake, leave that device and try to correct the mistake, when you leave the screen it takes you back to the top of the customers page.
I realize that when i purchased the software that i likely checked a box saying that this was possible, but it still bothers me.
If you do not have cell service, you have no access to database in any way. I have to always have paper and a pen to write in or I use the “notes” app on my phone.
The order of how a reduced pressure assembly is tested is not in the correct order. Having to scroll thru the screen to put in test results can lead to things being missed.
"Very good software with great customer service when needed"
Overall: We are saving a lot of time and manual paperwork by using this program and other the the couple of blips previously mentioned, it has been great.
Pros: The software is pretty user friendly and fulfills most of our needs. The ability to send test results and invoicing immediately is great and the customer database is necessary for us. We have had a few technical issues like broadcasts to our customers not appearing properly on their end and causing a bit of embarrassment for us. When we have called tech support they have always been prompt at dealing with the issue and friendly. Overall, this is a great platform that needs a couple of slight improvements to be outstanding.
Cons: Most functions are easy to use but we have had an issue in the past with missing customer notifications that needed to be sent because of the preset drop downs and right now we have had a customer broadcast email that came across to at least half of our customers of gibberish, which is embarrassing.
"Syncta Review"
Overall: My overall experience with Syncta has been pleasant. It has helped me to save time by not having to do repetitive paperwork and then storing the paperwork.
Pros: I like that I can have the customers info and that it's mobile.
Cons: The thing I like the least about this software is the privacy aspect. I do not like the fact that without my permission, my information can be accessed by a Syncta employee and can be monitored at the employees discretion. I realize that when i purchased the software that i likely checked a box saying that this was possible, but it still bothers me. The product is somewhat easy to use, but can be frustrating sometimes to try to leave one page and go back to another...because if you need to come back it can be difficult to locate where you were. ie. (when entering dozens of new devices, if you realize you make a mistake, leave that device and try to correct the mistake, when you leave the screen it takes you back to the top of the customers page. It has been fairly easy to integrate with my existing business. It just has taken a lot of time to enter my existing customers and their info into Syncta's system.
"Beware"
Overall: Customer service went from very good to unacceptable our subscription includes tech support we are not getting. Syncta claims to save time but we have proven that untrue. Syncta has lost data, botched 1000's of test dates, has crashed for days at a time, is clumsy and at times very slow.
Pros: Stripe credit card processing interfaced with Syncta. Customer can pay an invoice from an e-mail and Syncta will automatically receive and mark invoice paid.Syncta will auto-fill Tokay test reports.
Cons: Syncta can only calculate next test due date one way or the other. If your a testing company that test for purveyors that calculate defiantly you will find yourself maintaining test due dates manually for one of them.For purveyors that use a set annual due date, If a test is performed before the due date (due to repair or any reason) Syncta will jump that test 12 month from the due date plus the number of months the test was performed before the due date. So it is possible Syncta will move a annual test 24 months ahead. This has a very negative affect on notifications and compliance.
"Good, but you should know…"
Pros: It streamlines the entire process of testing and the submitting of paperwork.
Cons: If you do not have cell service, you have no access to database in any way. I have to always have paper and a pen to write in or I use the “notes” app on my phone. It is crazy that there is or an offline aspect to the database.
"Has become a daily essential part of our work process"
Overall: We've been using the software for almost 5 years and have had a great overall experience. Their customer support is responsive and they have always been open to suggestions and changes that we suggest.
Pros: Best features are definitely the creation and delivery of test reports and invoicing. Tester can generate and deliver test reports in the field. Invoicing and receiving payments are simple and fast using the integrated Stripe payment system
Cons: Still have to use an accounting software program such as quickbooks to track non-backflow testing related parts of the business but it handles the testing and invoicing so well this small drawback is well worth it.
