--- title: "GoodAccess Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoodAccess the right VPN solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208155/GoodAccess/reviews/" page_type: "reviews" language: "en" --- GoodAccess 4.9 (103) [View alternatives](https://www.capterra.com/p/208155/GoodAccess/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of GoodAccess Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SK Sim K AdminHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “It was good but not reliable most of the time.“ November 15, 2025 SK Sim K AdminHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Connection stays stable for only few minutes or hours and causes issues connecting“ November 15, 2025 IR Itai R CRM managerGambling & Casinos, 51 - 200 employeesUsed the software for: More than 2 years. “Available support 24/7 - GoodAccess provide online and email support that answers almost immediately and answer/solve questions promptly“ December 22, 2023 hh hannah h PresidentInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I spent many hours working through the various troubleshooting guides and working with the help desks of these providers to no avail.“ January 22, 2024 CM Craig M Technical DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The VPN is easy to use, reliable, and doesn’t interfere with daily workflows.“ June 4, 2025 MB Michael B OwnerComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “I didn't like having to purchase a minimum number of seats to get the features we needed.“ August 3, 2023 CM Craig M Technical DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Support was responsive when needed, though we rarely had to rely on it.“ June 4, 2025 WM Will M Lead DeveloperConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Creating users in the first place was very tricky.“ July 2, 2023 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sergi T. CTO Management Consulting Used the software for: 1-2 years ### "Good and simple " April 22, 2023 5.0 GoodAccess ensures that remote employees can securely access company resources Pros Dedicated business VPN with 35+ gateway locations.Simplified remote access to business resources.Good security measures, such as identity-based access control, traffic encryption, and MFA.Easy deployment, both on mobile and computersCost reduction in network security management. Cons Nothing relevant, it just works as expected Reason for choosing GoodAccess Simplicity of use and deployment Review Source Response from Samohyb August 3, 2023 Dear Sergi, we appreciate that you took the time to write us a review, thank you so much for your kind words. We're happy that you're happy! Eva, Customer Success Manager SB Sven B. CTO Consumer Goods Used the software for: 1-2 years ### "The best single IP VPN service we came accross" August 28, 2023 5.0 When it came to choosing a VPN for our team, I extensively researched various providers in the market. One of the notable names that kept coming up was NordVPN, and while they do offer a commendable service, GoodAccess truly stood out for our specific needs.The primary reason for our choice was the ease of setup. GoodAccess provided an intuitive user interface and a seamless integration process that was unrivaled. In the competitive market of VPNs, this ease-of-use feature can't be understated. We needed a solution that our whole team, regardless of their tech proficiency, could get behind and use without hitches, and GoodAccess was the answer.Furthermore, the price point for offering a single IP for the entire team was incredibly cost-effective compared to other services. This allowed us to manage our budget efficiently without having to forego security.The security boost provided by GoodAccess was exceptional. In an age where cyber threats are rampant, it was reassuring to know that by whitelisting a single IP, all our employees instantly enjoyed an elevated level of security, ensuring both our company data and personal data remained safeguarded.In conclusion, while there are numerous VPN services out there, GoodAccess, with its unique combination of ease, affordability, and security, proved to be the best choice for our team. We genuinely hope more businesses and individuals discover its merits just as we did. Pros I appreciated GoodAccess for its incredibly easy setup and the cost-effective option of having a single IP for the entire team. This unique feature not only streamlined our operations but also provided an instant security boost for all our employees. Cons Overall GoodAccess is fantastic, but it seemed that the OpenVPN client is more stable than the GoodAccess app. This could be a small improvement in the future. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Reason for choosing GoodAccess Because GoodAccess was much easier to set up in terms of a single IP setup and cheaper. Review Source TR Tamara R. IT and AMS assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Works well for our team!" June 2, 2025 4.0 Pros I like how secure it is, in terms of accessing it and having a specific code to ensure security. We use it organisation wide and no one has any complaints on it. Cons There's nothing glaringly obvious about any cons in my opinion. We use it for VPN and to access apps like therefore. Review Source LK Lori K. VP of Ops Airlines/Aviation Used the software for: 6-12 months ### "Good Access" August 1, 2023 5.0 Excellent! Eve has been our go to, if she didn't know the answer, she would find someone that did. Very helpful! Pros Customer Service, hands down, the best, quick responses and very helpful. The auto start is also very helpful, when you log on in the morning, the program starts working! Cons When there is a product update, the program doesn't work, you have to log off and update, restart and then run the program. Having an email sent prior to the update so we can make sure all the employees know they have to update and restart for the program to work effectively. Alternatives considered [ExpressVPN](https://www.capterra.com/p/170765/ExpressVPN/)[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Reason for choosing GoodAccess Customer service, responses time and very communicative. Review Source PT Paul T. President Automotive Used the software for: 2+ years ### "VPN of choice for our Remote workers" August 7, 2023 5.0 Overall experience has been great, even though the company is not based in North America, anytime I had a question or concern and reached out I had a prompt response back from their customer support. Pros Great customer service, reliable and simple to use. Their system is much simpler to set up then the other companies I had tried and perfect for what our company needs are. Cons Wish they offered custom packages for fewer than 10 users needing access. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Reason for choosing GoodAccess Better Value, customer support and offerings. Review Source TR Thomas R. Owner Internet Used the software for: 1-2 years ### "Great solution for companies" December 25, 2023 5.0 Pros The easy setup, daily monitoring reviews and support for the different OS. We never worry about network issues like we did before! Cons What goes for all VPN providers, you won’t do an easy switch or comparison once you use it. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Switched from [Azure VPN Gateway](https://www.capterra.com/p/230700/Azure-VPN-Gateway/) The easy setup, support and standalone app - along with the good pricing make it a great way to keep our foxus on stuff that matters to our company Review Source MB Michael B. Owner Computer Software Used the software for: 2+ years ### "A great value VPN at a reasonable price" August 3, 2023 5.0 Overall I've been happy with GoodAccess. I've been with them since they were smaller and it's been nice to see them add in powerful features that help to simplify our infrastructure. Pros I like the simplicity of the UI in the dashboard. There are a lot of powerful options, but I'm not overwhelmed. It's intuitive to use. I like being able to manage port forwarding. I also like being able to configure systems within the dashboard that I can share with other members of our team. Cons I didn't like having to purchase a minimum number of seats to get the features we needed. We don't use all of the seats, so it feels like that could be a better experience for the customers. Alternatives considered [ExpressVPN](https://www.capterra.com/p/170765/ExpressVPN/)[TorGuard VPN Service](https://www.capterra.com/p/170770/TorGuard-Stealth-VPN/)[Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[NordVPN](https://www.capterra.com/p/166743/NordVPN/)[TunnelBear](https://www.capterra.com/p/146806/TunnelBear/) Reason for choosing GoodAccess The feature set was in line with what we needed to accommodate our work and client needs. Switched from [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Customizability and value Review Source DW Dave W. Director Internet Used the software for: 2+ years ### "Brilliant VPN for Teams" January 11, 2024 5.0 Very positive, and highly recommended. Excellent and friendly customer service once contact was made. Brilliant product, very stable and well engineered, easy to manage, all the configuration options required. Pros It was less expensive than all the other providers (such as Nord) that we reviewed. The pricing was transparent and once signed up the onboarding of the entire team was simple and quick. The app which controls the VPN is great - very simple but effective and clear. Cons A lack of an obvious route to the customer service team. Once contact was made however, they were exceptional. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/)[Perimeter 81](https://www.capterra.com/p/166731/Perimeter-81/)[CyberGhost VPN](https://www.capterra.com/p/176238/CyberGhost-VPN/)[Proton VPN](https://www.capterra.com/p/248737/ProtonVPN/) Reason for choosing GoodAccess For the same tools, GoodAccess won easily on cost for our needs without sacrificing quality, so the decision was easy, and we have not been disappointed in our choice. Review Source IR Itai R. CRM manager Gambling & Casinos Used the software for: 2+ years ### "Recommended VPN service \*\*\*\*\*" December 22, 2023 5.0 Since we rely daily on a VPN to connect with multiple connections, the VPN stability is crucial to us. in that sense GoodAccess never fails, very stabile VPN and a very good support back up. In the past I tried to briefly use ExpressVPN, GoodAccess VPN is more stabile. let alone cheaper (which is a bonus:)) Pros 1\. Available support 24/7 - GoodAccess provide online and email support that answers almost immediately and answer/solve questions promptly 2. Hardly no interference or downtime - In the 2+ years we have been using GoodAccess the service was unavailable only once Cons Using mostly the app, the info of the site is not available. it might be useful to add a link to enter the site or to represent data like who connected right on the app. Switched from [ExpressVPN](https://www.capterra.com/p/170765/ExpressVPN/) Looked for a more stable option at an affordable price Review Source KP Karthikeyan P. Owner Hospital & Health Care Used the software for: 2+ years ### "Hassle free" January 21, 2024 5.0 Very Good in Quality and customer support Pros Provides Static IP VPN Team membership Reliable. Cons Nothing to say about cons. They can consider reducing the price for long-term users. Alternatives considered [NordVPN](https://www.capterra.com/p/166743/NordVPN/) Reason for choosing GoodAccess It provider a better packing for team and stable connectivity. Switched from [NordVPN](https://www.capterra.com/p/166743/NordVPN/)[IP Now](https://www.capterra.com/p/189513/IP-Now/) GoodAccess provides better price and service Review Source NR Nick R. CTO Information Technology and Services Used the software for: 2+ years ### "Very good VPN for remote teams and controlled access" August 28, 2023 5.0 We have been very happy with the reliability of the service, we added an extra team to this service once we evaluated the product using our first team. We find the connectivity and stability of connections stable, we have users across multiple countries and experience has been very good. Pros Teams can share the same public IP address, team administration is very straight forward using the portal with very good security controls that can be used. Teams can have multiple gateways which adds good redundancy. Cons Adding users to teams needs to be done in chunks, for smaller teams this makes it difficult as we end up with unused licences. It would be really good to add or remove 1 user at a time as our team sizes grow slowly. Reason for choosing GoodAccess Static IP address, team management, cost, Local Gateway locations Review Source PO Philip O. Partner Computer Software Used the software for: 2+ years ### "Review for GoodAccess Team VPN" August 23, 2023 5.0 Overall, a dependable choice for teams looking for a robust VPN solution. Pros We've been using GoodAccess Team VPN for several years and remain satisfied with their service. Our journey with them began during the UK's Covid lockdown, assisting our team to work remotely. We've since transitioned to a hybrid working model and GoodAccess has adapted seamlessly with us.Their VPN offers diverse connection options, catering to Mac, Windows, and Linux users, and additionally supporting OpenVPN. While we've set up our own VPN server on Amazon AWS as a precaution, we've never had to use it thanks to GoodAccess's reliability. Cons What's commendable is their continuous development; introducing new features assures us of their commitment to growth and improvement. Though a recent pricing review led to an increase, their customer support was receptive to feedback and showed flexibility. Reason for choosing GoodAccess A support solution. Review Source sK stephen K. IT Specialist Oil & Energy Used the software for: 1-2 years ### "Very good to use and stable vpn" December 15, 2023 5.0 Overall my experience ahs been good and we even renewed our subcription fo rhte second year 4 months ago. this vopn is helping us improve our security and also improves our conenction Pros Easy to configure. Agent is stable(connects when you want it to) and beautiful MS SSO intergration Access control MFA on login Internet connection is good when connected to the vpn Cons Support chat is only available week days 8 to 5 cet Reason for choosing GoodAccess Not expensive, and has very manuy features, good value fo rmoney. allows smaller group startt subcripiton pakage of 5 memebrs which is very good Review Source DH Dax H. CTO Marketing and Advertising Used the software for: 2+ years ### "Great product" May 24, 2023 5.0 Great experience. It's cheaper than others and haven't had to think about it. Pros It works for a large team of people connecting to a static IP around the world. Cons Interface is a bit dated, but it works great. Review Source Response from Samohyb August 3, 2023 Dear Dax, thank you for taking the time for writing us a review, it means a lot to us! I am very happy that you are satisfied with our product and I am very sorry that you had a bad experience with our support, I will be reaching out to you to find out, where the issue was, and let's hope it will not happen again! Eva, Customer Success Manager DAA Daniel Andres A. CTO Information Technology and Services Used the software for: 1-2 years ### "Great for resource management in remote workgroups" June 23, 2023 5.0 It is one of the few options that there are to have one or more exclusive fixed IP for the company. With GoodAccess we resolved secure access to our environments for all remote developers and freelancers, it has a wide facility and options to grant access to different members. We use GoodAccess all the time since we all work remotely. Pros Static IP for whitelisting, Stability, Client lightweight, manageability from the portal, relevant statistics in dashboard and notifications. Cons Would be great to be able to add specific access rules for different users or groups using the same IP.Sometimes the updates are very frequent. Review Source Response from Samohyb August 3, 2023 Dear Daniel, Thank you so much for taking the time to share your review! We greatly appreciate your kind words and feedback. Eva, Customer Success Manager PM Pablo M. CTO Information Technology and Services Used the software for: 6-12 months ### "Solve our VPN needs" August 10, 2023 4.0 It has solve our remote team access needs and protected an email API access that where hacked previously. Pros It was really easy to deploy with little configuration. When it was needed I was able to adjust per-service or per-team, or per-user configuration. Cons Automatic deactivation of users with more than X days not conecting. I have not explore the tool to check thios functionality exists or not, though Reason for choosing GoodAccess Team administración, reviews, price Review Source BE Brandi E. Managing Director Information Technology and Services Used the software for: 2+ years ### "GoodAccess Keeps our Company Connected" August 8, 2023 5.0 Pros Along with a VPN we require a static IP to access our servers which host our applications. Security is obviously of utmost importance as is reliability and we get that with GoodAccess. Cons Nothing major whatsover. The few times I have needed support it has been provided extremely fast. Reason for choosing GoodAccess Most others seemed similar in what they offered, with a wide variety in price. We chose GoodAccess because of the reviews we read, along with the services we required. Review Source RV Rebeca V. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Great for our team" June 12, 2023 5.0 Great. GoodAccess is so easy to start using it, had no complaints or feedback from our team. We switched from another service and are happy with the results. Pros The team setup, is easy to add a gateway and add our team into it. Cons No problems so far, our team has no negative comments towards it. Reason for choosing GoodAccess Price and team management. Switched from [OpenVPN Access Server](https://www.capterra.com/p/159435/access-server/) Team management for a single IP. Review Source Response from Samohyb August 3, 2023 Dear Rebeca, we appreciate your kind words, thank you very much for your review! SP Sandro P. Senior Information Technology and Services Used the software for: 2+ years ### "A good VPN service" September 6, 2023 5.0 We started working from home during the COVID period and with GoodAccess VPN we were able to work as if we were in the office.The main feature is that all users connected from different locations can have the same IP address and this facilitates the configuration of Firewalls for the different services we access. Pros The service is simple to use and configure.It's high-performance and I don't remember the system going down during the entire time of use Cons There are no features missing regarding VPN service Review Source SK Steven K. Head of Technology Real Estate Used the software for: 6-12 months ### "Highly recommended" August 3, 2023 5.0 Pros I'm very happy with GoodAccess, it has proved to be a very reliable and stable VPN solution for our team. I particularly like the easy set up (for both users and administrators), the well designed intuitive team dashboard and client app, and excellent customer service and support. Cons I can't think of anything. We did have an edge case user access bug that was resolved quickly and is resolved long term with the addition of SCIM which they have recently added. Review Source FLV Francisco Luis V. Technology Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Secure access to intrastructures" April 22, 2023 5.0 Network intrastructure is fast and in more than a year we have not had any issue. It is very safe and reliable. Pros We can access our intrastructure via VPN through the connectors and gateway. Cons Nothing, we use all the features and I have no complaints so far. Reason for choosing GoodAccess It was cheaper and offered better features. Review Source ZJ Zviad J. web design Program Development Used the software for: 1-2 years ### "Goodaccess VPN" March 26, 2021 5.0 When I decided to use VPN, I tried lot of companies but finally I found GoodAccess! Pros First of all you can enter the site and read what you will get after payment, this is very important. They have supper support team, if something, just click and they are standing next of you and know how to help you! Cons In this app you can't manage sites(block), but they are making updates very often, therefore maybe this will not be problem in the future ! Reason for choosing GoodAccess Price, support and simplicity Switched from [NordVPN](https://www.capterra.com/p/166743/NordVPN/)[CyberGhost VPN](https://www.capterra.com/p/176238/CyberGhost-VPN/)[Windscribe](https://www.capterra.com/p/167609/Windscribe/) Price, support and simplicity Review Source Response from Samohyb April 12, 2021 Hello Zviad, thank you very much for your review. I've passed your feedback to our development team. PC Petar C. IT Manager Marketing and Advertising Used the software for: 2+ years ### "Very good product" May 20, 2021 5.0 Our company operates worldwide and many clients limit their business to their country by blocking the application for the rest of the world, so we cannot access it either. GoodAccess allows us to solve these obstacles in a very simple way. Pros A very simple way to create an account. Very easy to use. Very stable and reliable product. It is complementary to all major operating systems. I would recommend GoodAccess VPN to everyone. Cons I think there should also be a GUI application for Linux users. Review Source Response from Samohyb May 28, 2021 Hello Petar! Thank you on behalf of our GoodAccess team for your great review. I've passed your feedback to our app development team. HT Henry T. CEO Information Technology and Services Used the software for: 6-12 months ### "Amazing VPN Product - I use it everyday." June 2, 2021 5.0 Pros It's really easy to set up and assign team members. The user interface makes it very easy to use. We use it as a VPN and restrict access to company resources. Cons There's really nothing not to like about it. It does everything I need at a great price. Reason for choosing GoodAccess I needed a product with Teams and a dedicated IP at an affordable price. This one checked all the boxes. Review Source Response from Samohyb June 14, 2021 Hello Henry, thank you very much for your review! It made us very happy. VR Verified Reviewer CEO Biotechnology Used the software for: I used a free trial ### "Fantiastic product, fantastic support!" April 14, 2021 5.0 Determining whether the software was appropriate for my needs was a breeze with very knowledgeable and speedy web chat. This software allowed me to overcome issues with trying to whitelist a dynamic IP by assigning a static IP for me and my team. Once a decision had been made it took seconds to set up and support was on hand the whole time. I could then invite and manage all of my users & admins with the click of a couple of buttons. I will definitely be be staying with GoodAccess past my trial period! Awesome! Pros I love that its so easy to set up and then manage a team of users with a dedicated IP. Cons I haven't encountered any cons yet - but if I do I have confidence that the GoodAccess team will be able to help me out! Review Source Response from Samohyb April 26, 2021 Thank you very much for your positive review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.