# Botmock Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Botmock Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/208199/Botmock/alternatives

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# 

 Botmock Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Botmock

## What is Botmock?

Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing conversations for your chatbot and let us handle the complexities of platform specific restrictions, instant previews, and team collaboration. Use our seamless handover from design to development.

## What is Botmock used for?

[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[IVR](https://www.capterra.com/ivr-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$35

Other, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Botmock

4.3 (13)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

$35

Other, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (13)

Ease Of Use

5.0 (262)

Value For Money

4.3 (10)

Value For Money

4.9 (218)

Customer Service

4.8 (11)

Customer Service

5.0 (226)

## Botmock alternatives

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

Starting price

$50.00

Per User, Per Month

[5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews)

Starting price

Contact vendor for pricing

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/)

[4.8 (22)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/)

Starting price

$2500.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/176610/Cognigy-AI/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Code-free Development

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Botmock 26 features

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Interprets what a user is doing based on context and helps guide them through the process.

Add customized logos and colors to align with company branding

For the intention to be used by developers

Intended to be used by online stores

Caters to sales teams

Helps understand a user's intentions/actions

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Streamlining repetitive tasks and activities through automated and predefined workflows

View and track pertinent metrics to find patterns and gain insights from data

Train your system to interpret and transcribe voice messages

The ability of a bot to respond to user queries in synthesised voice

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Program systems that assist users with their daily administrative responsibilities

Get Advice

We can help you find the software with the features you need.

Features

4.2 (13)

4.2

Based on 13 reviews

## Pricing

Value for money

4.3 (10)

Free Trial

Free Version

Basic

$35.00

Other,Per Month

Value for money

4.3 (10)

4.3

Based on 10 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)[

Rasa](https://www.capterra.com/p/180821/Rasa-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (11)

4.8

Based on 11 reviews

## User reviews

Overall rating

4.3

Based on 13 reviews

Filter by rating

5(4)

4(9)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

CEO

Information Technology and Services

### "Superb service and support"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2021

Since the outset the team tirelessly supported every question I had, of which there were lots, even on the weekend. Great service, I cannot recommend this company enough.

Pros

This software is simple to use, intuitive and full of great functionality.

Cons

There are some features missing relevant to my use case, but we are very niche.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 3, 2021

Thank you for the wonderful review, we are so happy you're enjoying your experience with Botmock

SR

Sara R.

Data & Machine Learning Engineer

Computer Software

### "Botmock Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 16, 2020

My experience with Botmock has been quite good so far. One of the biggest problems in the chatbot creation market is to connect conversational flows (created by content creators) to applications and allow access to flows programmatically - Botmock solves this problem and provides an application that is an awesome solution for both parties.

Pros

\-Awesome tool to create conversational flows; -Flows accessible through API; -Easy to use - from content creators to technical team; -Easy to integrate with a high range of external apps; -User Friendly UI; -Great technical support;

Cons

\- Sometimes the graphical interface crash and browser reset is needed (data is not lost); - More examples in the API documentation; - Questions Forum to increase Botmock community connection;

Alternatives considered

[SmartDraw](https://www.capterra.com/p/78945/SmartDraw/)

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Reasons for choosing Botmock

\- Simple to retrieve information (simple API data structures); - Good Documentation; - Ease of use;

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Roc d.

Usability Specialist - UX Writer

Retail

### "Powerful and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 2, 2020

Pros

Botmock is by far the most powerful prototyping tool for conversation design I’ve used. Since the first time, when I tested the trial, I was astonished by it’s easy learning curve and collaboration features .With Botmock I can design better, faster, and more collaboratively. It has reduced the number of steps required for me to design complex flows and projects.

Cons

Maybe some UX features, like the projects' page UX, can be improved.

Switched from

[Botsociety](https://www.capterra.com/p/183373/Botsociety/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

David L.

Software Engineer

Computer Software

### "One of the best options in the space, but the space has limited options"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

October 2, 2020

Pros

The graphical interface is nice Customer support is always quick and willing to help

Cons

Features like being able to import projects are lacking Things get pretty slow when projects grow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Shaili B.

Conversational Design Expert

Insurance

### "Botmock honest review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 24, 2020

It’s good. Easy to have all the designs in one place. Easy to share.

Pros

The UI for designing is interactive and easy to use. The run feature is great which we can utilize for UX testing.

Cons

The arrows are hard to work with. Larger designs are hard to manage. Including a search or find would help in adding members to the design as we are currently scrolling down the whole list. Undo button would be something which would add more value as sometimes we make changes we would want to cancel and there is no option to go back as they are saved in real time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SL

Spencer L.

Product Manager

Insurance

### "Love Botmock!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 24, 2020

Wonderful!

Pros

As someone who never worked on chatbots before and researched a lot of dialogue flow tools, Botmock was the easiest to learn and use! I find Botmock accelerated our ability to capture intents and define dialogue flow and works for handing off requirements to developers as well as presenting to non technical business stakeholders. If I have question I can't find in Help docs or blogs, someone always responds via chat quickly

Cons

I don't like some of the new changes to dialogue flow space, I find it harder to add a label to connection points.

Alternatives considered

[Botsociety](https://www.capterra.com/p/183373/Botsociety/)

[Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Reasons for choosing Botmock

Not difficult to add/onboard users, fair pricing and pricing not based on messages per chatbot, and visualization for flows in UI

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TR

Thomas R.

Associate Stategist

Design

### "Thomas Rice - AQKA Botmock Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 24, 2020

From initial drafting to IT implementation, Botmock is the primary tool for our conversational design projects. Its UX has greatly improved over the past year and once you get the hang of it is quite intuitive. While it still has some bugs and potential growth areas, it has a great support staff (shoutout to \[SENSITIVE CONTENT HIDDEN\]) who are happy to help and push out quick fixes to ease pain points when they do arise.

Pros

I love that I can use the app to create our initial build of projects and seamlessly transition into testing the projects — both as myself validating work and for user testing with people outside fo the working team. This builds efficiencies and I have also appreciated improvements to the UI like the improved zoom function and control over the connections between content blocks. This had previously been a weak point, but is now much easier and improves how easily I can show projects to team members who only seldom use Botmock.

Cons

We have encountered versioning issues when multiple team members are working at the same time. These can be extreme (hours of lost work) but more commonly are small inconsistencies that require one user to refresh the page. I think Google Docs serves as a best in class experience for this, and it's inconvenient to have to realize that we're in disagreement over things that are out of sync and there isn't any actual issue. The search functionality is also subpar as it seemingly only searches the titles of content blocks rather than the content within them. When I'm QAing and trying to replace all instances of a word (or something of the sort), this has a significant impact on how confident I can feel. A small thing, but I also download all projects as CSVs, and there are often far too many columns. Some are completely empty, others just seem to randomly spread out quickly reply button options, etc across different columns. I typically take a whole day to organize a final project's spreadsheet before delivery to the client.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

Kevin C.

Software Engineer

Health, Wellness and Fitness

### "Botmock is an innovator in conversational AI design"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 18, 2020

Overall, Botmock has made my life easier with a cutting edge conversation designer, however much of that tooling needs maturity and potentially a redesign from the perspective of a power user/maintainer. Simple projects are quick to stand up, but the true test of this product is allowing for complexity to be managed easily.

Pros

I really enjoy being able to visually see conversation flows, it helps me as a visual learner understand at a deeper level how our conversational flows are laid out. It additionally has generally good tooling for integrations with a kanban workflow, as well as capacity to discuss content on a node-by-node basis

Cons

Their newest updates that changed how the conversational nodes actually connect together visually, while good for newer projects, has made complex projects that have intricate connections laid out in the previous iteration useless. Connections that were previously easy to see now require a reorganization of the entire project. Additionally, bulk editing and shortcuts need drastic improvement as larger projects become nigh impossible to maintain with the current system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KN

Klaudia N.

Implementation Lead

Information Technology and Services

### "Good chat mockup Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 18, 2020

Pros

It allowed us to build mocks for several platforms and take their specifications into consideration.

Cons

Export of media should not take two steps (clicking export and then,once export is ready, clicking download)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CY

Christina Y.

Product owner and conversational designer

Utilities

### "Simple to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 17, 2020

Overall I'd recommend this product for anyone who doesn't have a full stack virtual assistant solution. When I say full stack I mean the design stores content and feeds directly into the test and prod environments.

Pros

BotMock is simple to use. I like the jump to feature and the ability to duplicate flows for continuous improvement. It's great that there's a review option for users so when sharing with stakeholders there's no concern over accidental changes being made. Colour coding blocks and the notes feature is really helpful for communicating to the dev team.

Cons

You can't move where the lines go and so often lines connecting content bubbles will run through other content bubbles and this often creates confusion for our our stakeholders and dev team. A feature to copy individual content from one board to another would also be very helpful. Also, when the last upgrade was made, I thought I had lost the notes feature. It took months to realise we could right click to get this feature and that it wasn't lost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/208199/Botmock/reviews/)

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