# 800.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 800.com Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/208208/800-com --- # 800.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 800.com ## What is 800.com? 800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action. Activate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening. The AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top ## What is 800.com used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Best ease of use Overall rating Based on 326 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... ## 800.com alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208208/800-com/alternatives/) ## Who uses 800.com? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 204 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 204 reviews Administrative 36% Administrative 36% Entrepreneurs/ Owners 13% Consulting 12% Strategy & Operations 7% Others 32% Top industries Based on 204 reviews Construction 25% Consumer Services 21% Retail 21% Insurance 18% Other 15% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.7 (167) 73.05% of 167 reviewers that rated this feature as important or highly important It gives you flexible call routing, letting you direct calls to the right person, department, or device. Reviewers indicate setup is simple, routing rules are adaptable, and it helps small businesses appear organized while minimizing missed calls and improving customer satisfaction. Caller ID 4.6 (137) 72.99% of 137 reviewers that rated this feature as important or highly important You get reliable caller ID to identify incoming calls, screen for spam, and prepare for customer interactions. Reviewers appreciate knowing who is calling, but some mention confusion between business and personal calls and wish for more detailed caller information. Alerts/Notifications 4.7 (135) 67.41% of 135 reviewers that rated this feature as important or highly important This capability keeps you informed with real-time alerts for calls, voicemails, and texts. Some reviewers find notifications prompt and helpful for responsiveness, while others report occasional delays or missed alerts, but most value staying updated and not missing opportunities. Mobile Access 4.8 (103) 77.67% of 103 reviewers that rated this feature as important or highly important With mobile access, you can manage calls, messages, and settings from your smartphone or tablet, offering flexibility for remote work. Reviewers appreciate the reliable call forwarding, ease of use, and ability to stay connected and professional while on the go. Voice Mail 4.8 (100) 77.00% of 100 reviewers that rated this feature as important or highly important 800.com offers a dependable voicemail system that ensures you never miss important messages. Users think the custom greetings, voicemail-to-email, and easy access help maintain professionalism and quick responses, though some wish for more transcription or filtering options. Call Transfer 4.7 (99) 77.78% of 99 reviewers that rated this feature as important or highly important Transfers live calls to other agents 800.com 39 features This capability keeps you informed with real-time alerts for calls, voicemails, and texts. Some reviewers find notifications prompt and helpful for responsiveness, while others report occasional delays or missed alerts, but most value staying updated and not missing opportunities. Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls It gives you flexible call routing, letting you direct calls to the right person, department, or device. Reviewers indicate setup is simple, routing rules are adaptable, and it helps small businesses appear organized while minimizing missed calls and improving customer satisfaction. Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times You get reliable caller ID to identify incoming calls, screen for spam, and prepare for customer interactions. Reviewers appreciate knowing who is calling, but some mention confusion between business and personal calls and wish for more detailed caller information. Track and interpret campaign performance metrics Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Alter the layout and content of reports Import and export data to and from software applications Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Ability to chat online in real time With mobile access, you can manage calls, messages, and settings from your smartphone or tablet, offering flexibility for remote work. Reviewers appreciate the reliable call forwarding, ease of use, and ability to stay connected and professional while on the go. Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Set up connections to third-party platforms to improve business processes 800.com offers a dependable voicemail system that ensures you never miss important messages. Users think the custom greetings, voicemail-to-email, and easy access help maintain professionalism and quick responses, though some wish for more transcription or filtering options. Transcribe voicemail audio messages to written text that is sent over email Get Advice We can help you find the software with the features you need. Features 4.6 (326) 4.6 Based on 326 reviews ## Pricing Value for money 4.6 (311) Free Trial [View pricing plan details](https://www.capterra.com/p/208208/800-com/pricing/) Pro $149.00 Flat Rate,Per Month It includes: - 5000 Minutes - 5 Toll-Free Numbers - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Seats - Voicemail Boxes - Voicemail Transcription Unlimited $59.00 Flat Rate,Per Month It includes: - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Minutes - Voicemail Boxes - Voicemail Transcription Personal $23.00 Flat Rate,Per Month It includes: - 1000 Minutes - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Voicemail Boxes - Voicemail Transcription Value for money 4.6 (311) 4.6 Based on 311 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (307) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (307) 4.6 Based on 307 reviews ## User reviews Overall rating 4.7 Based on 326 reviews Filter by rating 5(263) 4(42) 3(13) 2(3) 1(5) Mentioned topic Sorted by most recent CS Catrena S. Founder CEO Non-Profit Organization Management ### "BETTER THAN EXPECTED!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Very pleased and very convenient. They definitely have met my expectations thus far. I have multiple numbers plus a fax. Pros Convenient..affordable. alot of flexibility. Tech support is quick on responding and very patient with newcomers like myself. Cons I really dont have any complaints so far. Nothing negative at all thus far. MAYBE a 24 hr tech support for people like me that work late nights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jeannita T. Managing Member Management Consulting ### "Seamless Service for a Professional Look" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 7, 2026 Overall I have been pleased with the seamless experience of the virtual phone service linked to my cell phone. It allows me to do business on the go by forwarding all of calls and texts The value for the money is hands down among the best available. Pros I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays with me until my issue is fully resolved. Cons The online interface is not exactly intuitive. It takes some effort and learning to use the tools to set up your services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anna N. Founder Consumer Goods ### "Happy customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 5, 2026 Positive! I would say that I honestly haven't used it enough to share specific painpoints, but overall it's easy to set up and intuitive. Pros Super easy to set up! The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated. Cons It's been difficult to set up SMS given compliance issues and I wish there was more account management / hands-on help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Manny V. Owner Arts and Crafts ### "Great Business Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2026 Pros Great service without long term commitments, have used their service for two months and so far so good Cons Figuring out how the features works or sometimes there's a delay if its a weekend or of make changes after hours Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Ladonna M. Lab Director Consumer Services ### "Overall, it’s good" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 23, 2026 Overall, it’s a good app to use just a bit of adjusting. I had 100.com for over a year now I love how I can have all of my communication needs handled in one spot as far as having my phone and fax and that I can adjust with automated system systems and text messaging. Pros I like how 800.com has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website Cons The app does not have the same features as the website and it seems that I do not get calls. Sometimes they drop or do not go through. I want to be able to have Khols come through to my phone from the app so I can see the numbers instead of having to forward my number Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2026 Thank you so much for your feedback and for being with 800.com for over a year! We’re glad to hear the app has helped make managing your communication easier and that having your phone, fax, messaging, and automation tools all in one place has been valuable for your business. We also appreciate your honest feedback about feature parity between the app and website, as well as the call experience. I believe there is a setting in the dashboard that allows for the callers number to show when calling via the app and also notifications for missed calls. I would love to hear and learn more about how you would like to use the app. If you are open to it, please email me directly :) LR L. R. Chief Executive Music ### "Advanced phone services at a great price." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 19, 2026 Pros 800.com has helped me streamline incoming calls for my business. I was able to find a working memorable novelty number and the call routing features are great. Cons Not sure what I don't enjoy about 800.coms service. The call forwarding services are well thought out and easy to enable and disable on a whim. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB El-Hadj B. CEO Information Technology and Services ### "Best platform for toll free numbers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 its cool. I'm still waiting to see if the overall call quality is going to improve or not, I really hope so Pros The ease of use, and the user interface. I like that I'm can easily customize everything, and create call flows Cons The call quality of my uploaded messages sounded horrible, but the number is still new, so we'll see how it turns out Switched from [Freedom Cloud ACaaS](https://www.capterra.com/p/227686/Freedom-Cloud-ACaaS/) They just had a shaky product, and their customer service sucked Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Sunshine T. CEO Cosmetics ### "Great for all business owners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Great so far.I would really recommend If you’re needing a phone line for your business.Or just needing an extra line. Pros What I like most about this company is that they actually have real customer service. This is amazing. Cons One thing that could be worked on is that It could be a little easier to maneuver. Which will make all businesses want to interact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Todd R. SVP Financial Services ### "Very Pleased with 800.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Fantastic. The whole process was very easy to set up. The sales staff and the tech support were all fantastic. Pros 800.com covered all the features we were looking for and had the best price. We compared this to a few other services that landed on 800.com and happy we did. Cons As of now there aren't any cons. We are very happy with the service and don't anticipate any cons from what we can see. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing 800.com More features than Google Voice and better overall value Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Gabby S. CEO Retail ### "Reliable and easy-to-use call management platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 11, 2026 Overall, 800.com has been a solid tool for managing business calls and communication. It’s user-friendly, dependable, and does exactly what we need for day-to-day operations. While there’s room for improvement in advanced features and support speed, it’s still a great option for businesses looking for a simple and effective phone system. Pros 800.com is very easy to set up and use, even without a technical background. The call management features are straightforward and reliable, and having everything in one place (calls, texts, and tracking) saves a lot of time. The interface is clean, and it’s been helpful for managing business communications efficiently. Cons Some features feel a bit limited, especially when it comes to more advanced customization or reporting. The pricing can also add up depending on usage, and customer support response times can vary. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reasons for choosing 800.com 800.com stood out for its simplicity and ease of use. It was quicker to set up compared to other platforms, and the pricing felt more straightforward for our needs. It also provided the core features we were looking for without unnecessary complexity, making it a more efficient choice for day-to-day operations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2026 Thanks for sharing this, Gabby. We're glad 800.com can be part of your phone setup. [View all Reviews](https://www.capterra.com/p/208208/800-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)