--- title: "800.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 800.com Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/208208/800-com/" page_type: "product" language: "en" --- # 800.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 800.com ## What is 800.com? 800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action. Activate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening. The AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top ## What is 800.com used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 364 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $149 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Call Recording / 2025 - Call Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for 800.com?[Manage this product listing](https://www.g2.com/products/800-com/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 800.com 4.7 (364) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (364) Ease Of Use 4.4 (888) Value For Money 4.6 (349) Value For Money 4.3 (798) Customer Service 4.7 (345) Customer Service 4.1 (819) ## 800.com alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/208208/800-com/alternatives/) ## FAQs about 800.com Overview ### What problems does 800.com solve? 800.com solves missed customer calls, mixed personal-business communications, and the hassle of setting up a professional phone system. It gives small businesses, agencies, consultants, and distributed teams toll-free or local numbers, call forwarding, voicemail transcription, routing, and analytics in one dashboard, helping them look credible, stay reachable, and track lead response. Answer based on 166 reviews Overview ### Which roles and teams benefit most from 800.com? 800.com is most used by business owners, founders, and C-suite leaders who need professional phone numbers, call routing, and visibility into customer inquiries without complex telecom setups. Operations managers, office managers, legal professionals, and marketing teams use it to streamline communications, manage inbound leads, and support responsive client service. Answer based on 361 reviews Overview ### What company size and industries is 800.com built for? 800.com is built mainly for small businesses, which make up 97% of reviewers, with Construction leading at 8%. It also serves midsize businesses at 2% and enterprises at 1%, with additional use across Consumer Services and Retail at 5% each, most often for business phone systems. Answer based on 361 reviews Features and Usability ### What are the key features of 800.com? 800.com includes core call management features like toll-free and vanity number management, call routing, call forwarding, voicemail, and voicemail transcription. Differentiating features include SMS messaging, customizable IVR and phone trees, call tracking and analytics dashboards, plus mobile access for managing business calls and messages from one inbox. Answer based on 209 reviews Pricing ### How much does it cost and what fees or limitations are included? 800.com starts at $23/month for the Personal plan, with 1 toll-free number and 1,000 minutes; Unlimited is 59/month and Pro is 149/month. A free trial is available. Reviewers often call pricing simple and affordable, though some note basic-plan minute limits, occasional renewal increases, and a shared inbox issue. Answer based on 90 reviews Integrations ### Which third-party tools and platforms does 800.com integrate with? 800.com integrates with SimpleTexting and supports texting workflows for customer communication. The available integration set highlighted here centers on messaging and phone-based client contact, with SimpleTexting listed as the confirmed third-party platform. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does 800.com offer? 800.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos give users self-paced reference material for setup, feature review, and step-by-step learning. Answer based on 9 reviews Getting Started and Support ### What customer support options does 800.com offer, and how do users rate the experience? 800.com offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as responsive, friendly, and effective for setup, billing, and routing issues, with some saying problems were fixed the same day. A smaller group reports inconsistent response times, confusing guidance, and occasional difficulty getting follow-up. Answer based on 209 reviews Call management ### How well does 800.com handle business call management? 800.com handles business call management well for small teams that need routing, forwarding, voicemail, texting, and call tracking in one place. Many users find setup simple and daily use clear, while some mention transfer lag, missed call alert gaps, limited integrations, or occasional caller ID and audio issues. Answer based on 105 reviews ## Who uses 800.com? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 899 Call Tracking reviews Capterra reviewers point to these as the top priorities when comparing call tracking software: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) 800.com supports all three features buyers rate highest: **Call Routing**, **Call Center Management**, and **Call Tracking Metrics**. Together, these capabilities help businesses direct calls to the right teams, manage call operations more effectively, and monitor performance with clear reporting, allowing teams to improve response handling and make better decisions about customer communications. Call Center Management 4.6 (55) 40.00% of 55 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Tracking Metrics 4.4 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Voice Mail 4.7 (121) 78.51% of 121 reviewers that rated this feature as important or highly important This capability ensures you never miss customer messages, even when unavailable. Users think voicemail is easy to set up, professional, and convenient, with options like custom greetings and email notifications, though some wish for more transcription options. Call Recording 4.7 (96) 75.00% of 96 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.7 (189) 74.60% of 189 reviewers that rated this feature as important or highly important Call routing helps you direct calls to the right person or device quickly, improving organization and response times. Reviewers appreciate its flexibility, ease of setup, and ability to forward calls to multiple lines, though a few mention occasional lag. 800.com 40 features ### All Features - Alerts/Notifications: It gives you real-time updates for calls, texts, and voicemails, helping you respond promptly. Some reviewers find alerts reliable and timely, appreciate notifications via email or text, but a few mention occasional delays in receiving alerts. - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Call routing helps you direct calls to the right person or device quickly, improving organization and response times. Reviewers appreciate its flexibility, ease of setup, and ability to forward calls to multiple lines, though a few mention occasional lag. - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Caller ID lets you identify business calls and present a professional image. Reviewers indicate it helps screen spam, prepare for calls, and distinguish business from personal calls, though some wish for clearer differentiation between caller numbers. - Campaign Analytics: Track and interpret campaign performance metrics - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Live Chat: Ability to chat online in real time - Mobile Access: With mobile access, you can manage calls and messages from anywhere, making it easy to stay connected on the go. Reviewers appreciate the flexibility, user-friendly app, and seamless call forwarding, especially for remote work and small businesses. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: This capability ensures you never miss customer messages, even when unavailable. Users think voicemail is easy to set up, professional, and convenient, with options like custom greetings and email notifications, though some wish for more transcription options. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.6 (364) 4.6 Based on 364 reviews ## Pricing Value for money 4.6 (349) Free Trial [View pricing plan details](https://www.capterra.com/p/208208/800-com/pricing/) Pro $149.00 Flat Rate,Per Month It includes: - 5000 Minutes - 5 Toll-Free Numbers - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Seats - Voicemail Boxes - Voicemail Transcription Unlimited $59.00 Flat Rate,Per Month It includes: - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Minutes - Voicemail Boxes - Voicemail Transcription Personal $23.00 Flat Rate,Per Month It includes: - 1000 Minutes - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Voicemail Boxes - Voicemail Transcription Value for money 4.6 (349) 4.6 Based on 349 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (345) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (345) 4.7 Based on 345 reviews ## User reviews Overall rating 4.7 Based on 364 reviews Filter by rating 5(295) 4(46) 3(15) 2(3) 1(5) Mentioned topic Sorted by most recent AB Alexis B. Administrative Assistant Wholesale ### "Smooth user experience! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 18, 2026 Our experience has been great overall and we couldn’t be happier. 800.com gave us just what we needed. Pros We haven’t had issues connecting the line or answering calls at all and it is very user friendly even for less tech savvy employees. 😅 Cons There really isn’t much to complain about. The experience has been seamless and we were able to get things going quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Christopher G. Founder Computer Software ### "Great Service and Excellent Value for the Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 Overall, my experience with 800.com has been positive. The platform is easy to navigate, the setup process is straightforward, and managing a business phone number is simple. There are a few areas that could be more convenient, but overall the service works well and is easy to use. Pros What I liked most about 800.com was how easy and straightforward the platform was to use. The interface felt intuitive, everything was well organized, and I was able to find what I needed quickly without any unnecessary complications. Cons What I liked least was having to use another active phone number to receive forwarded calls. I would prefer a more standalone experience where I could manage and receive calls directly through the service without relying on another phone number. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jeffrey R. Supervisor Insurance ### "If you need a toll free number, this is your place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 I would like to add that I tried another service first but the other service had a poor selection of vanity numbers. Pros The ease in which it takes to set up the number AND finding a vanity number for my service was excellent. Cons Well, there was not a lot wrong about this service, but I guess if I had to come up with something it would be the use of AI Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Christian T. Ceo Financial Services ### "800.com statz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 23, 2026 Its does what its suppose to do andbgive you a 800 phone number to match your branding with your company. Pros Options to configure appear easy to use. You can set up sequencing, ring, and voicemail and the voice options are good. Cons Getting you phone number verified for sms is very difficult and i still cannot get through to get my numner verification. Alternatives considered [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reasons for choosing 800.com Vanity numner was available compared to phone.com Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lisa M. Owner Medical Devices ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 It was super easy to port over my existing toll free number. Once It was ported, the onboarding call was extremely helpful. \[sensitive content hidden\] was very knowledgable and helpful Pros I think the value of 800.com is better that other providers. And their support is outstanding. Once my number was ported, it was easy to set up the voicemail, call forwarding etc Cons I have no complaints at this time. It's very easy to use. I'm extremely happy with how easy it is to use. Switched from [System Frontier](https://www.capterra.com/p/157522/System-Frontier/) They were much higher in price. 800.com is very affordable Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing 800.com The value of 800.com is far better with more free options available Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Derek J. Manager Construction ### "My experience with 800.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 19, 2026 Overall I would recommend 800.com to another business owner they are very user friendly and I like the price Pros Having an 800 number for my business looks very professional and when you connect the voice prompts are professional Cons Still a couple of bugs in the system I still have some issues with my local number and having to verify a number before you can text is inconvenient Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BT Bob T. Founder Investment Banking ### "Will use 800.com again when the need arises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2026 I was extraordinarily glad to see that 800.com had the 877 number I was looking for. Great to do business with. Pros Availability of a recognizable toll-free number for my business. Plus, they have a super easy signup process. Cons Can't think of anything. I haven't had the number long enough to come up with any complaints so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Tracy W. owner Insurance ### "800 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 17, 2026 Pros Everything works fine and nothing to complain about at all. Was easy to set up and use. Calls just fowarded to my cell. Cons Knowing if the calls are coming through are from the 800 number are hard to know because the alert is quiet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Matthew P. Director of Marketing Sales Construction ### "Effortless Marketing Campaign Tracking! With simple Dashboard!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 We started using 800.com for Umbrella Exteriors to assign unique phone numbers to our different marketing campaigns and better track incoming leads. So far, it has worked very well. Setup was quick, the system is easy to navigate, and being able to track calls by individual marketing number helps us make better decisions about where we spend our advertising dollars. Overall, it’s been a reliable and valuable tool for our growing business. Pros 800.com has been very easy to set up and use for our business. We use multiple tracking numbers for different marketing campaigns, which makes it simple to see exactly where our calls and leads are coming from. The dashboard is straightforward, adding new numbers is quick, and the call tracking gives us a much better understanding of which marketing campaigns are actually producing results. Cons there really hasn’t been anything major that we dislike so far. If anything, I’d like to see even more advanced reporting and marketing attribution features as we continue to expand the number of campaigns and tracking numbers we use. Alternatives considered [Cytracom](https://www.capterra.com/p/162295/Cytracom/) [EasyLine](https://www.capterra.com/p/253048/Easyline/) Reasons for choosing 800.com THE BEST OVERALL Great Call Tracking Solution for Our Business We’ve had a great experience using 800.com for Umbrella Exteriors. We use multiple tracking numbers across our different marketing campaigns, and the platform makes it easy to see where our calls are coming from and which advertising is actually generating leads. Setting up new numbers is quick and easy, the dashboard is straightforward, and having everything in one place has made tracking our marketing much more efficient. For a growing home improvement company running multiple advertising campaigns, it’s been a great tool. Definitely recommend 800.com for any business looking for an easy and reliable way to manage and track their calls. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andrew M. Resindential Painter Consumer Services ### "More seamless experience wanted" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 11, 2026 I think it has some problem in call tracking as well. we can't see the caller number on the forwarding phone. it just shows it rollur customer. but we can see it on website 800.com account. In the account security side I think it ask some verification to use sms function, but it's too complex Pros It's professional business phone system. I could buy 800 number easily on that without navigating too much. And I think the price is also reasonable. Cons well we are getting problem in receiving customer calls. they can hear us, but we can't hear them. I am trying to solve this ourselves but if it still not fixed soon, we will call the support team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/208208/800-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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