# 800.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 800.com Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/208208/800-com --- # 800.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 800.com ## What is 800.com? 800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action. Activate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening. The AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top ## What is 800.com used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Best ease of use Overall rating Based on 347 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... ## 800.com alternatives Highest Rated [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208208/800-com/alternatives/) ## FAQs about 800.com Overview ### What problems does 800.com solve? 800.com solves missed customer calls, unprofessional business communications, and cumbersome phone setup by giving small businesses, support teams, and remote operations staff toll-free or vanity numbers, call routing, forwarding, voicemail transcription, and basic analytics in one easy system. It helps marketing and service teams separate personal lines, track campaigns, and stay reachable anywhere. Answer based on 275 reviews Overview ### Which roles and teams benefit most from 800.com? 800.com is most used by business owners, founders, presidents, and other C-suite leaders who need professional phone systems to manage customer calls, route inquiries, and present a credible business presence. Operations, office, and marketing teams use it to streamline communications, support responsiveness, and track lead and service interactions efficiently. Answer based on 336 reviews Overview ### What company size and industries is 800.com built for? 800.com is built primarily for small businesses, which make up 97% of reviewers, with construction leading at 7%. It also serves solopreneurs, agencies, midsize firms at 2%, and enterprises at 1%, with additional use across consumer services and financial services, each representing 5% of reviewers. Answer based on 336 reviews Features and Usability ### What are the key features of 800.com? 800.com includes core call management features like call forwarding, call routing, voicemail, and voicemail transcription, plus SMS messaging and call tracking analytics. Differentiating features include vanity and toll-free number selection, customizable greetings, phone trees, and multi-number management from a web or mobile dashboard. Answer based on 195 reviews Pricing ### How much does it cost and what fees or limitations are included? 800.com starts at $23/month for the Personal plan with 1 toll-free number and 1,000 minutes; Unlimited is 59/month and Pro is 149/month. A free trial is available. Reviewers often call pricing simple and affordable, though some say entry tiers can feel steep, basic minutes are limited, and regulatory fees may increase monthly totals. Answer based on 76 reviews Integrations ### Which third-party tools and platforms does 800.com integrate with? 800.com integrates with SimpleTexting and other text messaging tools for client communication. The available catalog data also points to phone and business communication connections, with SimpleTexting standing out as the only confirmed third-party integration mentioned here. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does 800.com offer? 800.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Answer based on 7 reviews Getting Started and Support ### What customer support options does 800.com offer, and how do users rate the experience? 800.com offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as responsive, friendly, and effective for setup, billing, and routing issues, with some reporting answers within hours or same-day fixes. A smaller group cites delayed responses, unclear guidance, and occasional difficulty during number transfers. Answer based on 195 reviews Call management ### How well does 800.com handle business call management? 800.com handles everyday business call management well, especially for small businesses that want simple routing, forwarding, voicemail, and text messaging in one place. Many users find setup easy and daily use dependable, though some report transfer delays, occasional call quality issues, limited integrations, and missing missed-call prompts. Answer based on 96 reviews ## Who uses 800.com? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 110 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 110 reviews Administrative 31% Administrative 31% Consulting 10% Entrepreneurs/ Owners 10% Creative & Design 9% Others 39% Top industries Based on 110 reviews Retail 25% Construction 22% Consumer Services 19% Marketing and Advertising 17% Other 17% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.7 (180) 73.89% of 180 reviewers that rated this feature as important or highly important This capability lets you direct calls to the right person or device efficiently. Reviewers indicate it’s easy to set up, flexible, and helps them manage calls for multiple departments, improving organization and ensuring prompt responses. Caller ID 4.7 (152) 75.00% of 152 reviewers that rated this feature as important or highly important You get caller ID that helps identify business calls and screen for spam. Reviewers appreciate recognizing callers and presenting a professional image, but some say it’s hard to distinguish between business and personal calls or want more detailed caller info. Alerts/Notifications 4.7 (146) 67.81% of 146 reviewers that rated this feature as important or highly important It helps you stay informed with real-time alerts for calls, texts, and voicemails. Some reviewers find notifications prompt and reliable, making it easy to respond quickly, though a few mention occasional delays in receiving alerts. Mobile Access 4.9 (120) 79.17% of 120 reviewers that rated this feature as important or highly important With mobile access, you can manage calls and messages from anywhere using your smartphone. Reviewers appreciate the flexibility, ease of use, and ability to stay connected on the go, noting it’s especially helpful for remote work and small businesses. Voice Mail 4.8 (111) 78.38% of 111 reviewers that rated this feature as important or highly important 800.com offers voicemail that ensures you never miss important messages. Users think the customizable greetings, voicemail-to-email, and easy message retrieval help maintain professionalism and quick response, though some wish for more transcription options. Call Transfer 4.7 (107) 78.50% of 107 reviewers that rated this feature as important or highly important Transfers live calls to other agents 800.com 40 features It helps you stay informed with real-time alerts for calls, texts, and voicemails. Some reviewers find notifications prompt and reliable, making it easy to respond quickly, though a few mention occasional delays in receiving alerts. Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls This capability lets you direct calls to the right person or device efficiently. Reviewers indicate it’s easy to set up, flexible, and helps them manage calls for multiple departments, improving organization and ensuring prompt responses. Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times You get caller ID that helps identify business calls and screen for spam. Reviewers appreciate recognizing callers and presenting a professional image, but some say it’s hard to distinguish between business and personal calls or want more detailed caller info. Track and interpret campaign performance metrics Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Import and export data to and from software applications Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Ability to chat online in real time With mobile access, you can manage calls and messages from anywhere using your smartphone. Reviewers appreciate the flexibility, ease of use, and ability to stay connected on the go, noting it’s especially helpful for remote work and small businesses. Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Set up connections to third-party platforms to improve business processes 800.com offers voicemail that ensures you never miss important messages. Users think the customizable greetings, voicemail-to-email, and easy message retrieval help maintain professionalism and quick response, though some wish for more transcription options. Transcribe voicemail audio messages to written text that is sent over email Get Advice We can help you find the software with the features you need. Features 4.6 (347) 4.6 Based on 347 reviews ## Pricing Value for money 4.6 (332) Free Trial [View pricing plan details](https://www.capterra.com/p/208208/800-com/pricing/) Pro $149.00 Flat Rate,Per Month It includes: - 5000 Minutes - 5 Toll-Free Numbers - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Seats - Voicemail Boxes - Voicemail Transcription Unlimited $59.00 Flat Rate,Per Month It includes: - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Minutes - Voicemail Boxes - Voicemail Transcription Personal $23.00 Flat Rate,Per Month It includes: - 1000 Minutes - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Voicemail Boxes - Voicemail Transcription Value for money 4.6 (332) 4.6 Based on 332 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (328) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (328) 4.7 Based on 328 reviews ## User reviews Overall rating 4.7 Based on 347 reviews Filter by rating 5(281) 4(44) 3(14) 2(3) 1(5) Mentioned topic Sorted by most recent AN Anonymous User Managing Partner Legal Services ### ".800.com Best 800 number VALUE for the price $$" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 8, 2026 The back end calling and texting features are great, wished they had the fax incorporated also but the messaging app and cell phone connectivity is great, the calls are always crystal clear for me. The security is easy to set up and share with multiple team members. Easy to set up text campaigns! Pros Excellent value for the money, Get to pick local or 800 numbers, has really nice answering service, Can track all of your calls easily, AI or human phone support when you need it. Phone System rings to multiple cell phones easy to set up answering service, sounds very professional. Overall A+ rating. Easy to learn the system is point and click. Cons The 10DLC requirements are tricky. Having the right policies and procedures in place to get approved for text messaging took me awhile to get the bugs worked out. The help was amazing on this and I should have asked for help on it first. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) The value for what you get is alot higher with 800.com. It was a better 800 choice for our company over Grasshopper. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing 800.com 800.com had the most to offer and had the best value with a solid office set up and great call forwarding and recordings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Muhammad R. Marketing Manager Marketing and Advertising ### "800 the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 5, 2026 Great service I love 800.com Love the 800 team good support structure An excellent ai app and great bonuses Pros Learning the curve. I love 800.com Love the 800 team they have a good support structure An excellent ai app and great bonuses Cons Great service i love 800.com Love the 800 team they have agood support structure. And bonuses an excellent ai app Switched from [Breeze](https://www.capterra.com/p/268280/Breeze/) too confusing to use, and do not understand to operate the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES ESMAT S. MANAGER Automotive ### "RELIABLE BUSINESS SOLUTION " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 4, 2026 FAST, RELIABLE AND EASY TO USE. ONCE YOU GET THE HAD OF IT, IT BECOMES A GREAT BUSINESS SOLUTIONS TO ELEVATE COMPANY TO NEXT LEVEL Pros EASY TO USE, FAST CUSTOMER SERVICE, WEBSITE IS SELF-EXPLANATORY, BEING ABLE TO CONTROL VOICEMAIL AND WAITING OPTIONS REMOTELY IS USEFUL Cons SOMETIMES UPDATES TAKE MORE THAN 30 MINS, NOT INSTANT. THE HELP TOPICS AND LINKS CAN BE BETTER UTILIZED Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HO Habeeb O. CEO Information Technology and Services ### "Reliable and Easy-to-Use Business Phone Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 Overall, my experience with 800.com has been positive. The platform is easy to set up, reliable, and provides the essential business phone features needed to manage calls professionally. Call forwarding, voicemail, and number management work well, making it convenient to stay connected from anywhere. The interface is intuitive, requiring minimal training to use effectively. While I would like to see more advanced integrations and additional enterprise-level features, it has been a dependable solution that meets the needs of a small business. Pros I like how easy 800.com is to set up and use. The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere. Cons The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems. Customer support response times can also vary during busy periods, and the pricing for premium features can add up as business needs grow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OF Ossama F. Executive Director Non-Profit Organization Management ### "Very suitable Phone service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2026 The service covers all my organization needs. So generally we don't miss a single call and capable of satisfying our customs needs. Pros Having a Toll Free number was easy and straight forward. Price is reasonable, fetures like text and auto reply and more over the personal Tech support that helped get started smoothly. Cons very straight forward, Nothing went wrong, all features are direct and not complicated. The service is on all the time without any issued Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer B. Owner Construction ### "10 out of 10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 I am supper happy with the calls being sent stright to my phone with no hassle. Making starting my business as easy as it could be. I 1000% recommend using this service. The price is so convenient for everything it offers. Pros The fact that it is such an easy set up proccess. Your able to do directly from your phone or laptop. Cons N/a I personally do not have any complaints. This service is the 1st and last i will choice. Absolutly satisfied. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [Grammarly Business](https://www.capterra.com/p/170306/Grammarly-Business/) Reasons for choosing 800.com Cost and effectivness. As well as the option to set up promo contact from the start. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jeremy G. Partner Retail ### "800.com is the bomb" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Great features for a growing business, but overshadowed by restrictive limits and hidden costs :)))) Pros Easy setup, professional vanity numbers, and reliable tracking that makes a business look national :) Cons Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :)))) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sharmin B. CEO Computer Software ### "Keep the Good Work Up," 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Very good and Satisfied, Services and features i am very happy with, even if you have add forwarding or change it, easy to do so, user friendly application Pros Features and up time is very good. Even if you have to add the new number or change forwarding, it is easy to do so. Cons as of now everything works fine, but when you choose new number, it does take some time and if you need new nuumber on real time, it becomes a problem Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Cost and abusive customer care, they have become very harsh and they always fetch money for every feature Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Les H. Director Hospitality ### "Best thing since the best of all best things! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 So far so great.. I only had to contact them once and that was very easy (unlike most companies) They listened and addressed the situation and it was effortlessly handled immediately. Pros Our company is has been in business for over 35 years and previously we've only had the (non) choice of expensive providers with expensive monthly fees to forward a toll free number to our number. And virtually no way to have any sort of vanity number.. Along cones 800.com and we now have very affordable forwarded toll free and a great vanity number to boot! Cons I guess I could make up something but there's not anything to dislike about this wonderful service! It's like magic! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Frank A. Ceo Banking ### "Learning curve." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 15, 2026 Difficult to say because my mailing list has been delayed. Hopefully when my list is going through the process i can respond more effectively. Pros 800 #. Hopefully this is effective when it collects leads to call back. I'm hopping that my investment pays off! Cons The price is more than i was thinking of paying. Perhaps the first month or two at no cost then commencing with payment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2026 Hi Frank, we are happy to hear that you got the 800 number you were looking for! We understand that every investment matters, especially when you're just getting started. [View all Reviews](https://www.capterra.com/p/208208/800-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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