--- title: "800.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 800.com Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/208208/800-com/" page_type: "product" language: "en" --- # 800.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 800.com ## What is 800.com? 800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action. Activate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening. The AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top ## What is 800.com used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Best ease of use Overall rating Based on 361 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Call Recording / 2025 - Call Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... ## 800.com alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/208208/800-com/alternatives/) ## FAQs about 800.com Overview ### What problems does 800.com solve? 800.com solves missed customer calls, mixed personal and business communications, and clunky phone setup by giving small businesses and customer-facing teams fast number provisioning, call routing, voicemail-to-email, and tracking in one place. Owners, sales teams, support staff, and remote operations benefit most from stronger brand credibility and more organized call handling. Answer based on 268 reviews Overview ### Which roles and teams benefit most from 800.com? 800.com is most used by business owners, founders, and C-suite leaders who need professional phone systems to manage customer calls, present a credible brand, and monitor communications. Operations, office, and marketing managers use it to route calls, support campaigns, streamline team responsiveness, and keep client inquiries organized. Answer based on 349 reviews Overview ### What company size and industries is 800.com built for? 800.com is built primarily for small businesses, which account for 97% of reviewers, with construction the top industry at 7%. It also serves midsize businesses at 2% and enterprises at 1%, with additional adoption in consumer services and retail, each representing 5% of reviewers. Answer based on 349 reviews Features and Usability ### What are the key features of 800.com? 800.com includes core call management features like call routing, call forwarding, auto-attendant, voicemail, and voicemail transcription. Reviewers also focus on differentiators such as phone number management for toll-free and vanity numbers, SMS messaging, call tracking and analytics, plus mobile and web access for managing lines from one dashboard. Answer based on 206 reviews Pricing ### How much does it cost and what fees or limitations are included? 800.com starts at $23/month for the Personal plan, with Unlimited at 59/month and Pro at 149/month; a free trial is available. Personal includes 1,000 minutes, while Unlimited removes minute caps. Reviewers often call pricing simple and affordable, though some cite restrictive limits, regulatory fees, and premium features adding up. Answer based on 87 reviews Integrations ### Which third-party tools and platforms does 800.com integrate with? 800.com integrates with SimpleTexting for text-based customer communication. The available integration coverage shown here is limited to this one platform, so SimpleTexting is the confirmed third-party tool associated with 800.com in the provided data. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does 800.com offer? 800.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 9 reviews Getting Started and Support ### What customer support options does 800.com offer, and how do users rate the experience? 800.com offers email/help desk, FAQ/forum resources, a knowledge base, and phone support. Users often describe support as responsive, friendly, and helpful during setup, billing, and routing issues, with some saying questions were answered within hours. A smaller group reports inconsistent follow-up, slower responses, and occasional frustration during number transfers or account fixes. Answer based on 206 reviews Call management ### How well does 800.com handle business call management? 800.com handles everyday business call management well with easy routing, forwarding, voicemail, texts, and call tracking in one place. Small business teams often like the simple setup and professional phone presence, though some users mention transfer lag, missed call alert gaps, limited integrations, and occasional support delays. Answer based on 102 reviews ## Who uses 800.com? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 890 Call Tracking reviews Capterra data shows that buyers of call tracking software rank the following features as their top priorities: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) 800.com supports all three of the features reviewers rate most highly: **Conversion Tracking**, **Call Center Management**, and **Call Routing**. Together, these capabilities help businesses connect marketing activity to outcomes, manage inbound and outbound call operations more effectively, and direct callers to the right team faster, allowing teams to improve response handling and make better decisions based on call performance. Conversion Tracking 4.5 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Call Center Management 4.6 (55) 40.00% of 55 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Tracking Metrics 4.4 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Call Recording 4.7 (96) 75.00% of 96 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 4.6 (23) 86.96% of 23 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.7 (189) 74.60% of 189 reviewers that rated this feature as important or highly important Call routing helps you direct calls to the right person or device quickly, improving organization and response times. Reviewers appreciate its flexibility, ease of setup, and ability to forward calls to multiple lines, though a few mention occasional lag. 800.com 40 features ### All Features - Alerts/Notifications: It gives you real-time updates for calls, texts, and voicemails, helping you respond promptly. Some reviewers find alerts reliable and timely, appreciate notifications via email or text, but a few mention occasional delays in receiving alerts. - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Call routing helps you direct calls to the right person or device quickly, improving organization and response times. Reviewers appreciate its flexibility, ease of setup, and ability to forward calls to multiple lines, though a few mention occasional lag. - Call Scoring: Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Caller ID lets you identify business calls and present a professional image. Reviewers indicate it helps screen spam, prepare for calls, and distinguish business from personal calls, though some wish for clearer differentiation between caller numbers. - Campaign Analytics: Track and interpret campaign performance metrics - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Live Chat: Ability to chat online in real time - Mobile Access: With mobile access, you can manage calls and messages from anywhere, making it easy to stay connected on the go. Reviewers appreciate the flexibility, user-friendly app, and seamless call forwarding, especially for remote work and small businesses. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: This capability ensures you never miss customer messages, even when unavailable. Users think voicemail is easy to set up, professional, and convenient, with options like custom greetings and email notifications, though some wish for more transcription options. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.6 (361) 4.6 Based on 361 reviews ## Pricing Value for money 4.6 (346) Free Trial [View pricing plan details](https://www.capterra.com/p/208208/800-com/pricing/) Pro $149.00 Flat Rate,Per Month It includes: - 5000 Minutes - 5 Toll-Free Numbers - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Seats - Voicemail Boxes - Voicemail Transcription Unlimited $59.00 Flat Rate,Per Month It includes: - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Unlimited Minutes - Voicemail Boxes - Voicemail Transcription Personal $23.00 Flat Rate,Per Month It includes: - 1000 Minutes - 1 Toll-Free Number - Analytics - API and Webhooks Access - Call Recording - Call Screening - Extensions - Fax Number - Sequential Call Forwarding - Simultaneous Call Forwarding - Texting - Voicemail Boxes - Voicemail Transcription Value for money 4.6 (346) 4.6 Based on 346 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (342) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (342) 4.7 Based on 342 reviews ## User reviews Overall rating 4.7 Based on 361 reviews Filter by rating 5(292) 4(46) 3(15) 2(3) 1(5) Mentioned topic Sorted by most recent Christian T. Ceo Financial Services ### "800.com statz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 23, 2026 Its does what its suppose to do andbgive you a 800 phone number to match your branding with your company. Pros Options to configure appear easy to use. You can set up sequencing, ring, and voicemail and the voice options are good. Cons Getting you phone number verified for sms is very difficult and i still cannot get through to get my numner verification. Alternatives considered [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reasons for choosing 800.com Vanity numner was available compared to phone.com Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lisa M. Owner Medical Devices ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 It was super easy to port over my existing toll free number. Once It was ported, the onboarding call was extremely helpful. \[sensitive content hidden\] was very knowledgable and helpful Pros I think the value of 800.com is better that other providers. And their support is outstanding. Once my number was ported, it was easy to set up the voicemail, call forwarding etc Cons I have no complaints at this time. It's very easy to use. I'm extremely happy with how easy it is to use. Switched from [System Frontier](https://www.capterra.com/p/157522/System-Frontier/) They were much higher in price. 800.com is very affordable Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing 800.com The value of 800.com is far better with more free options available Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Derek J. Manager Construction ### "My experience with 800.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 19, 2026 Overall I would recommend 800.com to another business owner they are very user friendly and I like the price Pros Having an 800 number for my business looks very professional and when you connect the voice prompts are professional Cons Still a couple of bugs in the system I still have some issues with my local number and having to verify a number before you can text is inconvenient Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BT Bob T. Founder Investment Banking ### "Will use 800.com again when the need arises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2026 I was extraordinarily glad to see that 800.com had the 877 number I was looking for. Great to do business with. Pros Availability of a recognizable toll-free number for my business. Plus, they have a super easy signup process. Cons Can't think of anything. I haven't had the number long enough to come up with any complaints so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Tracy W. owner Insurance ### "800 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 17, 2026 Pros Everything works fine and nothing to complain about at all. Was easy to set up and use. Calls just fowarded to my cell. Cons Knowing if the calls are coming through are from the 800 number are hard to know because the alert is quiet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Matthew P. Director of Marketing Sales Construction ### "Effortless Marketing Campaign Tracking! With simple Dashboard!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 We started using 800.com for Umbrella Exteriors to assign unique phone numbers to our different marketing campaigns and better track incoming leads. So far, it has worked very well. Setup was quick, the system is easy to navigate, and being able to track calls by individual marketing number helps us make better decisions about where we spend our advertising dollars. Overall, it’s been a reliable and valuable tool for our growing business. Pros 800.com has been very easy to set up and use for our business. We use multiple tracking numbers for different marketing campaigns, which makes it simple to see exactly where our calls and leads are coming from. The dashboard is straightforward, adding new numbers is quick, and the call tracking gives us a much better understanding of which marketing campaigns are actually producing results. Cons there really hasn’t been anything major that we dislike so far. If anything, I’d like to see even more advanced reporting and marketing attribution features as we continue to expand the number of campaigns and tracking numbers we use. Alternatives considered [Cytracom](https://www.capterra.com/p/162295/Cytracom/) [EasyLine](https://www.capterra.com/p/253048/Easyline/) Reasons for choosing 800.com THE BEST OVERALL Great Call Tracking Solution for Our Business We’ve had a great experience using 800.com for Umbrella Exteriors. We use multiple tracking numbers across our different marketing campaigns, and the platform makes it easy to see where our calls are coming from and which advertising is actually generating leads. Setting up new numbers is quick and easy, the dashboard is straightforward, and having everything in one place has made tracking our marketing much more efficient. For a growing home improvement company running multiple advertising campaigns, it’s been a great tool. Definitely recommend 800.com for any business looking for an easy and reliable way to manage and track their calls. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andrew M. Resindential Painter Consumer Services ### "More seamless experience wanted" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 11, 2026 I think it has some problem in call tracking as well. we can't see the caller number on the forwarding phone. it just shows it rollur customer. but we can see it on website 800.com account. In the account security side I think it ask some verification to use sms function, but it's too complex Pros It's professional business phone system. I could buy 800 number easily on that without navigating too much. And I think the price is also reasonable. Cons well we are getting problem in receiving customer calls. they can hear us, but we can't hear them. I am trying to solve this ourselves but if it still not fixed soon, we will call the support team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Alyx R. Engagement Director Construction ### "It was easy to pick our own number with 800.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 10, 2026 It has been good; I do not have any serious issues other than needing to connect the number to the phone company we already use Pros It was quick to use; we were able to choose the phone number we actually wanted. When it came time to connect the number with our phone company the support team helped us make sure things were taken care of. Cons It would be nice if it was easier to connect to a different company like Go To. We needed to purchase this separate number but still use Go To and it wasn't super easy to connect Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel F. Owner Utilities ### "My 800.com experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 7, 2026 Its going pretty good. We are using the personalized 800 number for advertising. So customers can remember the number Pros Having the second number that rings to my phone. I have the personalized 800 number. Makes it easy for customers to remember. Cons Setting the nuber of rings to vm. It rings really slow going to multiple people. Would like ot to ring everyone at once Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Anna K. CMO Information Technology and Services ### "Good calling solution for scaling businesses" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 3, 2026 Pros I found it fast and easy to find, buy, and activate our toll-free and vanity numbers. Getting up and running took us almost no time at all. Additionally, using the AI transcriptions has saved us a lot of time. Cons UX can be better as i have run into occasional login bugs and sync problems when using the mobile app. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/208208/800-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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