--- title: "800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 800.com the right Call Tracking solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/208208/800-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-01" --- 800.com 4.7 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 1st, 2026 # Reviews of 800.com Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Calvin R CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach.“ April 7, 2026 RK Robert K AdministratorEnvironmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the array of available features.“ May 25, 2026 JP Justin P OwnerWholesale, 2 - 10 employeesUsed the software for: 6-12 months. “I can upload company logos, change interface colors, and personalize call flows and voicemail messages, all of which reinforce my company's branding.“ July 22, 2026 CH Chris H CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “At times, call transfers did not go through properly, which created some concern around potentially missed or lost business opportunities.“ March 29, 2026 Powell P Managing PartnerLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “Excellent value for the money, Get to pick local or 800 numbers, has really nice answering service, Can track all of your calls easily, AI or human phone support when you need it.“ July 8, 2026 KL Kiersten L Managing DirectorConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Some issues with calls being immediately dropped .“ March 18, 2026 CR Calvin R CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have significantly improved our workflow.“ April 7, 2026 TF Tracy F Chief Growth Operations OfficerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “I had set up my account and ended up making a mess by adding a second account instead of a second number to the account.“ February 27, 2026 ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew P. Director of Marketing Sales Construction Used the software for: 6-12 months ### "Effortless Marketing Campaign Tracking! With simple Dashboard!" August 13, 2026 5.0 We started using 800.com for Umbrella Exteriors to assign unique phone numbers to our different marketing campaigns and better track incoming leads. So far, it has worked very well. Setup was quick, the system is easy to navigate, and being able to track calls by individual marketing number helps us make better decisions about where we spend our advertising dollars. Overall, it’s been a reliable and valuable tool for our growing business. Pros 800.com has been very easy to set up and use for our business. We use multiple tracking numbers for different marketing campaigns, which makes it simple to see exactly where our calls and leads are coming from. The dashboard is straightforward, adding new numbers is quick, and the call tracking gives us a much better understanding of which marketing campaigns are actually producing results. Cons there really hasn’t been anything major that we dislike so far. If anything, I’d like to see even more advanced reporting and marketing attribution features as we continue to expand the number of campaigns and tracking numbers we use. Alternatives considered [Cytracom](https://www.capterra.com/p/162295/Cytracom/)[EasyLine](https://www.capterra.com/p/253048/Easyline/) Reason for choosing 800.com THE BEST OVERALL Great Call Tracking Solution for Our Business We’ve had a great experience using 800.com for Umbrella Exteriors. We use multiple tracking numbers across our different marketing campaigns, and the platform makes it easy to see where our calls are coming from and which advertising is actually generating leads. Setting up new numbers is quick and easy, the dashboard is straightforward, and having everything in one place has made tracking our marketing much more efficient. For a growing home improvement company running multiple advertising campaigns, it’s been a great tool. Definitely recommend 800.com for any business looking for an easy and reliable way to manage and track their calls. Review Source Lisa M. Owner Medical Devices Used the software for: Less than 6 months ### "Very easy to use" August 19, 2026 5.0 It was super easy to port over my existing toll free number. Once It was ported, the onboarding call was extremely helpful. \[sensitive content hidden\] was very knowledgable and helpful Pros I think the value of 800.com is better that other providers. And their support is outstanding. Once my number was ported, it was easy to set up the voicemail, call forwarding etc Cons I have no complaints at this time. It's very easy to use. I'm extremely happy with how easy it is to use. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing 800.com The value of 800.com is far better with more free options available Switched from [System Frontier](https://www.capterra.com/p/157522/System-Frontier/) They were much higher in price. 800.com is very affordable Review Source LM Ladonna M. Lab Director Consumer Services Used the software for: 1-2 years ### "Overall, it’s good" April 23, 2026 3.0 Overall, it’s a good app to use just a bit of adjusting. I had 100.com for over a year now I love how I can have all of my communication needs handled in one spot as far as having my phone and fax and that I can adjust with automated system systems and text messaging. Pros I like how 800.com has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website Cons The app does not have the same features as the website and it seems that I do not get calls. Sometimes they drop or do not go through. I want to be able to have Khols come through to my phone from the app so I can see the numbers instead of having to forward my number Review Source Response from 800.com May 12, 2026 Thank you so much for your feedback and for being with 800.com for over a year! We’re glad to hear the app has helped make managing your communication easier and that having your phone, fax, messaging, and automation tools all in one place has been valuable for your business. We also appreciate your honest feedback about feature parity between the app and website, as well as the call experience. I believe there is a setting in the dashboard that allows for the callers number to show when calling via the app and also notifications for missed calls. I would love to hear and learn more about how you would like to use the app. If you are open to it, please email me directly :) JP Justin P. Owner Wholesale Used the software for: 6-12 months ### "Complete telecom solution with powerful customization and useful integrations!" July 22, 2026 5.0 My overall experience with 800.com has been very positive. It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services. What has stood out most is the level of customization and control. I can upload company logos, change interface colors, and personalize call flows and voicemail messages, all of which reinforce my company's branding. The integration tools—the AI call companion, enhanced caller ID, and analytics dashboards—have been genuinely useful, and the Inbox gives me a detailed call history that makes tracking interactions easy. The call analytics, with graphs across different metrics, help me make better decisions, and the mobile app is well designed. The initial setup took some time, but the examples and guides made it straightforward. My only real wish is for a dedicated desktop app for laptops that mirrors the web portal. Aside from that, 800.com has strengthened my company's branding, communication, and decision-making, and I'm satisfied with it overall. Pros What I liked most about 800.com is that it delivers a complete telecom solution in one place. It covers all my needs—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—while giving me deep control over how everything looks and works. The customization really stands out: I can upload company logos, change interface colors, and personalize call flows and voicemail messages, which helps reinforce my company's branding. The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction. The call analytics let me view graphs across different metrics, and the mobile app is well designed. Setup took some time up front, but the examples and guides made it easy. Cons What I liked least about 800.com is that there's no dedicated desktop app for laptops. I really hope the team builds one that mirrors the web portal, so I can get the same full experience without relying on a browser. Alternatives considered [Unitel Voice](https://www.capterra.com/p/172777/UniTel-Voice/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing 800.com I chose 800.com because it offered a complete business telecom solution in one place—toll-free numbers, extra lines, fax, customizable IVR, call trees, call recording, and voicemail—instead of just basic calling. The deep customization for branding, plus useful tools like the AI call companion, enhanced caller ID, analytics dashboards, and detailed Inbox history, gave me more control and insight than the other options, all backed by a well-designed mobile app. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I needed a real business phone solution, Google Voice was fine for basic calls and texts, but it couldn't grow with my needs and my company. Google Voice doesn't offer customizable IVR, call trees, fax numbers, multiple phone lines, or professional call recording the way 800.com does. With 800.com I got a complete telecom solution in one place. Google Voice gave me almost no control over how things look or flow. 800.com lets me upload company logos, change interface colors, and personalize call flows and voicemail messages, which makes my business look far more professional. I needed better insight into my calls. The analytics dashboards, enhanced caller ID, AI call companion, and detailed Inbox call history in 800.com give me visibility that Google Voice simply doesn't, and that helps me make better decisions. Also, I wanted room to scale. Toll-free numbers, additional lines, and customizable call handling mean 800.com can keep up as my business grows. Google Voice worked when I was starting out, but 800.com gave me the professional features, branding control, and analytics I needed to run and grow my business properly. Review Source Christian T. Ceo Financial Services Used the software for: Less than 6 months ### "800.com statz" August 23, 2026 5.0 Its does what its suppose to do andbgive you a 800 phone number to match your branding with your company. Pros Options to configure appear easy to use. You can set up sequencing, ring, and voicemail and the voice options are good. Cons Getting you phone number verified for sms is very difficult and i still cannot get through to get my numner verification. Alternatives considered [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reason for choosing 800.com Vanity numner was available compared to phone.com Review Source Christopher G. Founder Computer Software Used the software for: 1-2 years ### "Great Service and Excellent Value for the Price" September 10, 2026 5.0 Overall, my experience with 800.com has been positive. The platform is easy to navigate, the setup process is straightforward, and managing a business phone number is simple. There are a few areas that could be more convenient, but overall the service works well and is easy to use. Pros What I liked most about 800.com was how easy and straightforward the platform was to use. The interface felt intuitive, everything was well organized, and I was able to find what I needed quickly without any unnecessary complications. Cons What I liked least was having to use another active phone number to receive forwarded calls. I would prefer a more standalone experience where I could manage and receive calls directly through the service without relying on another phone number. Review Source Jeffrey R. Supervisor Insurance Used the software for: Less than 6 months ### "If you need a toll free number, this is your place" September 7, 2026 5.0 I would like to add that I tried another service first but the other service had a poor selection of vanity numbers. Pros The ease in which it takes to set up the number AND finding a vanity number for my service was excellent. Cons Well, there was not a lot wrong about this service, but I guess if I had to come up with something it would be the use of AI Review Source Daniel F. Owner Utilities Used the software for: Less than 6 months ### "My 800.com experience " August 7, 2026 4.0 Its going pretty good. We are using the personalized 800 number for advertising. So customers can remember the number Pros Having the second number that rings to my phone. I have the personalized 800 number. Makes it easy for customers to remember. Cons Setting the nuber of rings to vm. It rings really slow going to multiple people. Would like ot to ring everyone at once Review Source Derek J. Manager Construction Used the software for: Less than 6 months ### "My experience with 800.com" August 19, 2026 5.0 Overall I would recommend 800.com to another business owner they are very user friendly and I like the price Pros Having an 800 number for my business looks very professional and when you connect the voice prompts are professional Cons Still a couple of bugs in the system I still have some issues with my local number and having to verify a number before you can text is inconvenient Review Source AR Alyx R. Engagement Director Construction Used the software for: Less than 6 months ### "It was easy to pick our own number with 800.com" August 10, 2026 5.0 It has been good; I do not have any serious issues other than needing to connect the number to the phone company we already use Pros It was quick to use; we were able to choose the phone number we actually wanted. When it came time to connect the number with our phone company the support team helped us make sure things were taken care of. Cons It would be nice if it was easier to connect to a different company like Go To. We needed to purchase this separate number but still use Go To and it wasn't super easy to connect Review Source RB Richard B. CEO Management Consulting Used the software for: 2+ years ### "I give 800.com and "800 out of 800" score..." July 26, 2025 5.0 I am able to quickly create any and all of my sales and marketing phone numbers from my management console. The pricing is absolutely fantastic. It's great for companies with multiple location and even just a small business with one location. You can create your entire phone system in one console that is very easy to use. Pros 800.com is the best place to acquire and manage your phone numbers for all your business needs. Whether it's tool free, local numbers, and any sales and marketing number...they will give you the ability to quickly and accurately obtain and manage those numbers efficiently. Cons I don't have anything bad to say about 800.com I've used it for several of my businesses over the years and I've never been disappointed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 800.com Easier to use and manage is the biggest reason. And customer service from 800.com is much better. Review Source Response from 800.com August 18, 2025 Thank you so much for the outstanding feedback Richard! We’re excited to hear that 800.com has consistently delivered for you across multiple businesses over the years. It’s great to know that our platform makes it easy to acquire and manage all types of numbers, from toll-free to local and marketing lines. Also,that you’ve found our console intuitive for building an entire phone system, whether for one location or many. We truly appreciate the shoutout to our customer service team! Making things easier and more responsive than the alternatives is exactly what we aim for. Your continued trust and recommendation mean the world to us. We’re proud to be a partner in your business success! Emmanuel G. Principal Business Supplies and Equipment Used the software for: Less than 6 months ### "A Happy Customer" October 27, 2025 5.0 It’s helped me create a true separation for my business and private calls. And also track calls and customer engagement. Pros Ease of use and the flexibility of the dashboard. Requesting new numbers and configuration is simple. Anyone can do it. Cons So far nothing to complain about. I am receiving all my calls and I am able to review in my console. Reason for choosing 800.com Price, access to vanity number and ease of use during the trail. Review Source Response from 800.com October 31, 2025 Thank you so much for the great review! We’re so happy to hear that you’re enjoying the ease of use and flexibility of the 800.com dashboard and that 800.com is helping you maintain a clear separation between business and personal calls, while giving you the ability to track engagement. That’s the kind of everyday impact we love to hear about. Thanks again for choosing us over other providers! DH David H. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Great value is for sure" September 24, 2025 3.0 everything over is ok i mean the features are nice and value is good, compared to others we have used this is great, for us we just have a issue with not being able to send out message even after being approved Pros Call management is great and i like the orginazation, the learning curve isn't hard to deal with. and very easy to work with. Cons the one prime issue we have now is the messaging and texting. even with the approval the old rejected one i still in the way and the client support is very slow and never picked up phone during working hours after multiple call attempts. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) because they dont support canada very much and our business is only in canada Review Source Response from 800.com October 3, 2025 Thank you so much for your thoughtful review and for sharing your experience! We really appreciate your kind words about our call management features and the overall value 800.com has provided. We’re truly sorry to hear about the trouble you're having with messaging and the delay in getting support. It sounds like there may still be a lingering issue with a previously rejected SMS registration, even after your approval. That shouldn’t be happening, and we want to get that resolved as quickly as possible. We also apologize for the difficulty you had reaching our support team by phone. That’s not the experience we want anyone to have and we are actively working on improving our responsiveness across all channels to ensure issues like this are addressed without delay. Please feel free to reach out directly to support@800.com with your account details, and we’ll make this a priority. We're here to help and would love the chance to make things right. HM Hilda M. CEO Food & Beverages Used the software for: Less than 6 months ### " Efficient and Professional Communication Tool for Business Owners”" May 15, 2026 5.0 Overall, my experience with 1.800.com has been very positive. It provided a simple and efficient way to set up a professional business phone number without needing complicated equipment or a long setup process. The platform helped me separate business and personal calls, which improved organization and communication with customers. I also appreciated the call forwarding features, which allowed me to stay connected even when I was away from the office. While there was a short learning period at the beginning, the system became easy to use over time. Overall, it has been a reliable and helpful tool for my business. Pros What I liked most about 1.800.com for my business number was how easy it made it to set up a professional phone presence quickly. It allowed me to get a dedicated business number without complicated installation or equipment, which helped me separate personal and business communication right away. The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I wasn’t in the office. It also helped my business appear more credible and established, which is important when building trust with clients. Overall, it made communication simpler, more organized, and more professional. Cons What I liked least about 1.800.com was that it took a little time at first to explore all the features and fully understand the setup options. Once I got familiar with it, everything became much easier to use. Some advanced settings could be a bit more straightforward, but they didn’t take away from the overall experience. Even with that small learning period, the platform still provided a reliable and professional business number solution that worked well for my needs and helped improve how I manage customer communication. Review Source SS Stacey S. Owner and Business Operations Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent company, great support!" January 5, 2026 5.0 Very happy with the sales, service and app! I would not hesitate for a moment to sign up with them as a small business owner if you're looking for a reliable service with a custom number~ Pros It's a quick and easy set up, I've tested the system and have had zero issues with receiving or making phone calls from the app. The cost is relatively low compared to what I'm paying for our office phones through another company and honestly, I'm considering switching over in the future to this service simply because of its ease of use, low cost and the fact that so far, absolutely no bugs or glitches in the software. The sales team has been incredibly helpful, they walked me through the setup and were very clear on the features and benefits of the program but didn't do a hard sell - they also discussed the potential cons of the system for our company. Overall very happy with it, it's a reliable, secure system that I'd not hesitate to sign up for. Cons Really nothing, I love that I could pick out my own number mostly - it wasn't completely customizable but close enough. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review stacy! We love that the service has been such a great fit for your business and that you are considering switching your entire business phone system over :). Reach out to us anytime at support@800.com and we can help get everything switched over. DT Donald T. Owner Retail Used the software for: 1-2 years ### "Simple, Professional Business Phone Solution" March 9, 2026 5.0 The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a single dashboard. These tools make it easier to track calls and manage communication with customers without needing a complicated phone system. Another positive part of the experience is the professional image it creates for businesses. That said, it has a few limitations, such as fewer advanced integrations or automation features compared to larger VoIP systems, though the simplicity is really a benefit for smaller company like mine. Pros Simple, Easy-to-Use Platform ⚙️ The thing I love most is how easy it is to set up and manage. The system is intuitive and quick to start using. Setup takes only minutes. Everything is controlled from a simple web dashboard. Cons Integration Options Are Still Limited 🔗 Compared with some modern communication platforms, CRM and automation integrations are still limited or in early stages. For businesses that rely heavily on automation, that can feel restrictive. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful review Donald! CH Courtney H. Owner Retail Used the software for: Less than 6 months ### "800.com simple & reliable service " February 18, 2026 5.0 My overall experience with 800.com was very smooth quick and no pushy sales or pushy upgrades. I would highly recommend the service to any small business looking for reliable telephone communication. Pros I recently signed up with 800.com for my business telephone communications. 800.com is very simple to set up. I get all my calls and text messages. I never miss any more leads or my clients phone calls very simple and professional service. Cons There’s nothing I don’t like about 800.com like I said it’s very simple as set up easy access and very reasonably priced. Review Source Response from 800.com March 2, 2026 Thank you so much for this wonderful review Courtney! We’re thrilled to hear that getting started was simple and that you’re receiving all your calls and text messages without missing important leads. That reliability and professionalism is exactly what we aim to provide for growing businesses. We also truly appreciate you mentioning the smooth experience and no-pressure approach. Our goal is to make business communication easy, affordable, and stress-free. Thank you for recommending 800.com to other small businesses — we’re proud to support yours and look forward to being part of your continued success! MF Minet F. CEO Construction Used the software for: 6-12 months ### "Great service " November 24, 2025 5.0 What I love most is how professional it makes my business look. Having a dedicated business line with tracking, voicemail, and call analytics has helped me stay organized and never miss important calls from customers. Their customer support team is also quick, friendly, and genuinely helpful whenever I need something. Pros I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Cons I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Review Source Response from 800.com January 8, 2026 Thank you so much for the kind words and detailed feedback Minet! We’re thrilled to hear that 800.com has helped elevate your business with a professional presence and reliable service. It's great to know that features like call forwarding, voicemail, and call analytics are keeping you organized and connected - and that the setup process and dashboard made it easy to get started. We’re also especially proud to hear that our customer support team has been there when you needed them. Quick, helpful, and friendly is exactly what we aim for. We would love to feature you and your company as a customer success story on our site and socials! Please reach out to me directly at Christina@800.com if you are interested. Thanks again for choosing 800.com, we’re excited to continue supporting your success! JT Jeannita T. Managing Member Management Consulting Used the software for: Less than 6 months ### "Seamless Service for a Professional Look" May 7, 2026 5.0 Overall I have been pleased with the seamless experience of the virtual phone service linked to my cell phone. It allows me to do business on the go by forwarding all of calls and texts The value for the money is hands down among the best available. Pros I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays with me until my issue is fully resolved. Cons The online interface is not exactly intuitive. It takes some effort and learning to use the tools to set up your services. Review Source AB Aminata B. Owner Design Used the software for: Less than 6 months ### "800.com is a game changer for your business" July 7, 2025 5.0 Having a toll-free number through them has made my business look more professional and accessible to clients across the country. I’ve noticed an increase in call volume and customer engagement—people feel more confident calling a number that doesn’t cost them anything. What really stands out is the simplicity. Their dashboard is easy to use, call forwarding is seamless, and customer support is responsive when I need help. If you’re a small business looking to boost your presence and build trust, I highly recommend giving 800.com a try. Pros Using an 800 Number Was a Game-Changer for My Business! Since switching to a toll-free 800 number, my business has seen a noticeable boost in credibility and customer trust. Clients love having a direct, professional way to reach us—and the best part? It makes us look nationwide, even though we're local. Easy to remember, great for marketing, and perfect for building customer confidence. Highly recommend for any growing business! Cons Customer service interactions are done via email or through the app it would have been really nice to have a live representative. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review Aminata! We love it when our product and service can make such a positive impact on our customers and their business. We would love to feature you in our next customer success story if you are open to it! Please reach out to Support@800.com and ask for Christina if you would like to be featured :) RK Robert K. Administrator Environmental Services Used the software for: 6-12 months ### "Happy and highly recommend" May 25, 2026 5.0 Overall, it’s been an exceptional resource for business tool as we run a business that is very phone call heavy and needs messages received in an expedited manner. Pros Easy to navigate and a user friendly dashboard. Forwarding calls and having the ability to show multiple staff to receive calls has been a positive experience Cons The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the array of available features. Review Source CM Cici M. Administrator Construction Used the software for: 6-12 months ### "Great and Easy!!" January 14, 2026 5.0 It was easy, convenient and fast. Using the vanity number gives us a way to market our company name and make it easy for people. I would highly recommend using 800.com Pros I love how easy it was to get it going. The number was up and running in no time. It was not expense. Cons There is absolutely nothing I would change. It was easy to find a number that catered to our business and needs. Review Source Response from 800.com March 2, 2026 Thank you so much for the fantastic review Cici! We’re thrilled to hear how quickly you were able to get your number up and running — and that the process was easy, convenient, and affordable. That’s exactly the experience we aim to deliver. It’s great to know your vanity number is helping you market your company name and making it easier for customers to remember and reach you. We truly appreciate your recommendation and are proud to support your business! BK Brooke K. Owner Consumer Goods Used the software for: 1-2 years ### "Excellent Value. Excellent Support" February 19, 2026 5.0 I've been a customer for over a year now and I love the platform and everything has been excellent with my service. Pros I have been a customer for over a year now. I feel 800.com is a great value added features and excellent support. Cons The platform is very techy, but support will help you set up everything you need to run your business. Review Source Response from 800.com March 2, 2026 Thank you so much for this positive review and being with us for over a year! We’re glad to hear you’re finding real value in the features and that our support team has been there to help when things felt a bit technical. We know not everyone lives in phone systems all day, so making sure you feel supported is incredibly important to us. We love that your overall experience has been excellent and we look forward to continuing to grow with you! SS STEVEN S. CEO COO Facilities Services Used the software for: 6-12 months ### "I contacted 800.com for my small business" July 26, 2025 5.0 Great experience! I spoke with them to inquire about getting a vanity number for my small business, and they came through with the number that I wanted as well as the service that is appreciated! Pros I contacted 800.com to inquire about setting up service for my new company. I wanted a vanity number. They were able to provide the number I requested and have it forwarded to my cell phone. I was very impressed with the speed of the process. As a bonus, I also get text messages with a transcript of the voicemail messages that I receive. I highly recommend 800.com to anyone but especially small business owners who want to "look bigger". 5 star! Cons I have no cons so far. My experience with them has been perfect from the start. It is also very reasonably priced. Review Source Response from 800.com August 18, 2025 Thank you so much for the 5-star review and for sharing your experience! We love to hear that setting up your vanity number was quick and easy, and that it’s already making a positive impact for your new business. It’s also great to know that features like call forwarding and voicemail transcription are helping you stay connected and professional from day one. We truly appreciate your recommendation and we’re proud to be part of your journey! SE Steve E. Owner Public Safety Used the software for: I used a free trial ### "Don't Waste your time, they will waste yours." September 11, 2025 1.0 This was overall and awful experience. They are unprofessional and they system is subpar too way to long for a number to be activated. Pros The only thing I liked most was the number was easy to establish and get set up, it only took about 10 minutes. Cons They are quick to take payment, but 3 to 5 days to set up a number is not reasonable with todays technology. We were scheduled for an "Onboarding Zoom Call" and 15 minutes after said scheduled time, we were rescheduled with no notification by email to later in the day. Our time is valuable and wasting it is not good business practice. Review Source Response from 800.com October 3, 2025 Hi there, we’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the impression we want to leave. After reviewing our records, we weren’t able to locate an account or scheduled call using the email associated with this review. That said, we’d love to help get this sorted as quickly as possible. Our toll-free and local numbers typically activate instantly, or within 1–3 business days depending on the type selected. You can always check your number’s activation status through your 800.com dashboard. We offer onboarding calls, support via email, and live assistance Monday through Friday, 9am–6pm ET , and we want to make sure nothing gets missed. If you’re still experiencing delays or need help rescheduling, please reach out to us directly at support@800.com with your account email so we can look into it right away. We truly appreciate your feedback and would love the chance to turn your experience around. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.