# Page 10 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of 800.com ## Showing most helpful reviews Showing 226-250 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jongbin L. Director Education Management Used the software for: 2+ years ### "800.com review" March 28, 2023 5.0 Your number and service are great for having the 800 number as an alternative line. Pros Notification and recording are very good! Reliable! Cons None that I like! No specific reasons not to like any! Reason for choosing 800.com Because the 800 numbers are traditionally as you know, been receiver-paid, free-line system, though these days the concept has been much faded, since many lines are free now... Review Source Response from 800.com October 10, 2023 Thank you for a 5 star rating! JH Jad H. General Manager/ CFO Marketing and Advertising Used the software for: 2+ years ### "Excellent service possible" September 10, 2020 5.0 As an overall, I have tremendously enjoyed my entire experience doing business with them, their agents are attentive, caring, and friendly. Pros 800.com has aided my business in the best way possible to connect with clients worldwide. Cons Frankly, all of their services were exceptional, practical, and convenient in every way. Review Source Response from 800.com June 17, 2022 Thank you for your review! MS Mary S. Director of First Impressions Financial Services Used the software for: 6-12 months ### "866# for office" August 26, 2020 5.0 Now that it is complete, I'm good. If I need another 800# I would come back and get it from you. Pros That I could pick the phone number on your website. Look at the number options there and set it up right away. Cons That no one told me that I could out right buy the 800# and transfer it to our carrier for less money then renting it from 800.com yearly. When I did find out it was a 3 month process, multiple calls, emails and docu signs to get it complete. That there was no call in tech support. The last couple of people who helped me one was a man. He was most helpful and awesome. Reason for choosing 800.com Boss recommended it. Review Source Response from 800.com June 17, 2022 Thank you for your review! MC Melanie C. administrative assistant Computer Software Used the software for: 2+ years ### "good service" March 28, 2023 5.0 Pros Used as a help desk to direct people to appropriate area. Have had 0 issues. Reasonably priced. Very efficent Cons So far we haven't had any issues with the site Review Source Response from 800.com October 10, 2023 Thank you for taking the time to leave us a 5 star review! SM Susan M. Attorney Law Practice Used the software for: 2+ years ### "Great product!" March 23, 2023 5.0 Pros I use 800.com to route business calls to my cell phone. That way, I don’t have to publish my cell number. Cons I have used 800.com for several years. It is a great product. Review Source Response from 800.com June 21, 2023 Thank you for your fantastic review! HM Hiram M. Owner / Broker Retail Used the software for: 1-2 years ### "Great product and great customer service " March 24, 2021 5.0 As a whole I am very eased with 800.com overall! Everytime I've call thier customer service has always been excellent, professional and always willing to help! Pros I like the ability to add additional numbers and forward them to my cell. Cons The minutes used are no totaled for you until the end of the month. There is no way to see what your usage is unless you add up every call. Reason for choosing 800.com The name 800.com caught my eye in the Google search. Review Source Response from 800.com June 21, 2022 Thank you for review! VR Verified Reviewer Operations Specialist Financial Services Used the software for: 6-12 months ### "Excellent service for an easy deployable 800 number!" March 23, 2023 5.0 Pros It was so easy to setup and our custom number was up in less than 24 hours! Cons When going through the purchasing process it wouldn't complete with the number we selected for some reason so we had to order a random number and then 800.com customer service had to apply the correct number to the account so it required an extra step but overall it was pretty easy and the customer service was super helpful. Review Source Response from 800.com June 21, 2023 Thank you for taking the time to leave us such an amazing review! CM Carolina M. President Consumer Goods Used the software for: 2+ years ### "Happy with 800.com" September 18, 2020 5.0 Good customer service. Very helpful. Pros It’s easy enough and works for our business. Cons Haven’t experienced anything that I’m unhappy with. Reason for choosing 800.com The number we needed was available and good service for what we needed. Review Source Response from 800.com June 21, 2022 Thank you for your review! JL Jeff L. Owner Religious Institutions Used the software for: 1-2 years ### "800 number - Wedding Service" April 4, 2023 5.0 Pros It was easy to set up for phone calls. I only had to use customer service to cancel and that worked fine. I cancelled because my customers prefer texting and emailing to calling so I paid a lot more than what I got back from it. Cons It wasn't easy to access for voicemail. SMS messages needed to be done separately and didn't find this out until later. Worked OK when done. Review Source Response from 800.com October 11, 2023 Thank you for a 5 star review! JR Jared R. Software Developer Computer Software Used the software for: 6-12 months ### "A professional telephone routing solution for startups" August 30, 2020 5.0 800.com is a competitive solution for small businesses who wish to launch with text-customizable prerecorded greetings and simple call/extension routing. Pros Vanity numbers, startup cost, helpful and friendly support when needed Cons Limitations in deploying phones (predominantly or soft dialer a forwarding solution depending on the plan) Review Source Response from 800.com June 17, 2022 Thank you for your review! VM Victoria M. Office Manager Medical Practice Used the software for: 1-2 years ### "Great service" September 15, 2020 4.0 Meets our needs, convenient, and the pricing is great. Pros I love that we can set up the service to transfer calls directly to our drivers, without giving out the drivers actual phone numbers. We can also set up specific times for the drivers to receive calls. Cons I wish voicemails went to the extension, not all to me. It's very overwhelming. Reason for choosing 800.com Price Review Source Response from 800.com June 17, 2022 Thank you for your review! AL Ajaya L. Sr Engineering Manager Hospital & Health Care Used the software for: 2+ years ### "It does it job" April 4, 2023 5.0 Happy with 800.com, Works and fit pretty well for our needs. Pros Provides the analytics that we need., Allows us to leverage a customer support hotline. Cons Nothing that i am aware off. It is able to fit our requirements. Review Source Response from 800.com October 11, 2023 Thank you for a fantastic review! MA Melissa A. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Happy so far!" March 28, 2023 5.0 Nothing but great service. I love that they don’t bug me with extra marketing Pros Ease of use. I love that it just forwards to my cell phone. Cons I guess the information of how often it’s used would be nice Reason for choosing 800.com Don’t remember. The little bit of research I did, they seemed legit. And they are. Review Source Response from 800.com October 10, 2023 Thank you for a 5 star review! GS George S. CEO Entertainment Used the software for: Less than 6 months ### "Not yet convinced " April 4, 2023 3.0 Pros It was easy to sign up for the service and it seemed like a good investment Cons Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately Review Source Response from 800.com October 11, 2023 As we continue to improve, your feedback is very important to us. KZ Kevin Z. Owner Construction Used the software for: 2+ years ### "Easy Setup, User Friendly, Very Affordable, Definitely a game changer!" March 19, 2021 5.0 Overall experience was amazing. No complaints. Pros It has really impacted my business and advertising with the new 1-877 number. Cons There is nothing I don’t like about it. Review Source Response from 800.com June 21, 2022 Thank you for your review! WJ Wesley J. Attorney Law Practice Used the software for: 2+ years ### "Attorney use" August 14, 2020 5.0 Excellent Pros The number is very important but I also got a free fax number which I use maybe even more Cons I wish they would send 2 reminder emails when billing due Review Source Response from 800.com June 17, 2022 Thank you for your review! AE ANTONIOUS E. podiatrist Hospital & Health Care Used the software for: 2+ years ### "Excellent Service" January 5, 2021 5.0 Great experience using 800.com Pros Easy to use. Great company. You can review voicemails on your email. Cons No complains No complains so far using the company. Review Source Response from 800.com June 17, 2022 Thank you for your review! GP GWENDOLYN P. President/CEO Computer Software Used the software for: 6-12 months ### "Great 800.Com Results" August 15, 2020 5.0 Pros The programming is user-friendly and there are so many different ways to integrate the use of the 800.Com into your company's functionality. And when I wanted to add a second 800 number, I was able to do so for less than $10 per month. Cons The integratyion of teh 800.Com with my existing paltform was non problematic. Reason for choosing 800.com It was the best price point, best customer service experience, best quality and best technical service. Review Source Response from 800.com June 21, 2022 Thank you for your review! ER Eric R. Manager Commercial Real Estate Used the software for: Less than 6 months ### "Operation Manager " January 19, 2024 4.0 Pros I like their customer and support services Cons There nothing I could found that I didn't like about 800.com. Review Source Response from 800.com December 24, 2024 Thank you Eric! NM Nathalya M. Admin Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Great product, awesome customer service" February 8, 2021 4.0 Pros It is easy to use, practical, and straightforward. Cons I have had some problems with the software (2-3 times) that the page on load and calls won't be forwarded, and I need to keep refreshing the page multiple times. Customer Service helped me all of these times! Review Source Response from 800.com June 21, 2022 Thank you for your review! BN Benjamin N. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "800.com gives great bang for the buck!" May 30, 2023 5.0 At first I had some user profile and setup issues, but customer service and technical support helped me resolved it quickly. Pros It was easy to get everything implemented and deployed. Cons Can't think of anything that I didn't like it. Review Source Response from 800.com October 11, 2023 Thank you for a 5 star review! PW Philip W. CEO Financial Services Used the software for: 1-2 years ### "great for small business owners" March 29, 2023 4.0 Can't complain they give me a number that serves my purpose Pros It gives me a secondary number where I can monitor for scam calls. Cons A lot of functions that we can use some training on or even know that I can link to a CRM. Review Source Response from 800.com October 11, 2023 Thank you for taking the time to leave us a review! ST Stephen T. Vice President Textiles Used the software for: 6-12 months ### "It’s worked well for us." March 28, 2023 5.0 Pros It’s exactly what we needed. We needed a product that coincided well with our business to consumer business. Cons Can’t think of anything right at this moment. Review Source Response from 800.com October 10, 2023 Thank you for a 5 star review! AW Ashley W. Founder and CEO Marketing and Advertising Used the software for: 2+ years ### "Love my number and working with them!" September 10, 2020 5.0 I have been a customer for a number of years and have truly enjoyed working with the team! Love their friendliness and their helpfulness! Pros It is very easy to navigate and use! Very user-friendly! I also like that the support team is very easy to connect with and reach - which makes it easy as you are trying to get stuff down or fix things. Cons I think just continuing to make it user-friendly is important - finding more ways to be empathetic and intuitive Reason for choosing 800.com n/a Review Source Response from 800.com June 21, 2022 Thank you for your review! JG James G. Owner Consumer Goods Used the software for: Less than 6 months ### "My business phone plan " March 29, 2024 5.0 Pros I can see who calls from my regular cell phone Cons Can't reply to texts message but it's great other wise Review Source Response from 800.com April 26, 2024 Thanks for the review Talk to a Capterra advisor for free and get results within 15 minutes.