# Page 2 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of 800.com ## Showing most helpful reviews Showing 26-50 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Mayank V. owner Retail Used the software for: Less than 6 months ### "The Difference is Night and Day - Instant Credibility" October 16, 2025 5.0 Our experience with is fantastic. It’s like having a professional receptionist and a marketing boost rolled into one. It handles that critical first impression flawlessly so we can focus on doing what we do best. The difference in how we feel—and more importantly, how our customers perceive us—is palpable. We feel more confident and established every single day we use it, and that’s a benefit you can't really put a price on. Pros The biggest anxiety for a small business is sounding... well, small. is changing that for us in real-time. The moment we put our new vanity number on our website, the entire feel of our brand shifted. It's not just a phone number; it’s an instant layer of trust that you can almost feel. I love knowing that no matter where I am, every single call is being answered with a professional greeting, making us sound established and reliable. It’s a game-changer for our credibility. Cons If I had to give one piece of advice to a new user, it would be to budget for a little more than the advertised price. The final monthly cost includes some mandatory regulatory fees that add up. It's not a deal-breaker, but it helps to see it as a complete investment in your company’s image from the start. When you think about the credibility it brings to every single interaction, the price starts to make a lot more sense. Review Source Response from 800.com January 7, 2026 Hi Mayank, Thank you so much for this powerful and thoughtful review! We’re so happy to hear how much of an impact your new vanity number has had on your business. Giving small businesses the tools to sound as established and trustworthy as they are, is a big reason why 800.com exists. It's wonderful to know that our platform has helped you build confidence, project credibility, and deliver that all-important first impression with professionalism. We also appreciate your honest note about pricing. You're absolutely right. While our core service is competitively priced, regulatory fees can add a little more than expected. Framing it as an investment in your company’s image is a great way to put it, and we’re glad the value is resonating. Thanks again for trusting 800.com to be part of your brand’s journey. We’re proud to support you and excited to keep helping your business shine! Laura G. Agent Insurance Used the software for: Less than 6 months ### "800.com is amazing and works great!" October 1, 2025 5.0 I was able to find a number that worked well and could be remembered by people easily. I paid for the service and connected just one line to my cell phone as that is what I use for calls on the go. It worked immediately after set up. Pros is very easy to set up and works almost instantly. I have had a few phone calls, they were very clear and told me it was a 1-800 call coming in and could see the actual number calling. It is a great service and I highly recommend it! Cons I don't have anything that I do not like at this time as it has worked great for my business. Everything about is easy and inexpensive and suits all of my business needs. Alternatives considered [Consolidate](https://www.capterra.com/p/236898/Consolidate/) Reason for choosing 800.com I liked that it could go directly to my cell phone, and as my business grows, I can add more lines and it isn't expensive. Review Source Response from 800.com October 3, 2025 Thank you so much for your wonderful feedback and recommendation Laura! We love to hear that setup was quick and easy, and that your new toll-free number is already helping your business stay connected in a professional and seamless way. It’s great to know that clear call quality, caller ID visibility, and the ability to route directly to your cell phone have made a difference, especially while you're on the go. We’re excited to support you as your business grows and are always here if you need to add more lines or features down the road. Thanks again for choosing 800.com! BA Brad A. Firm Administrator Legal Services Used the software for: Less than 6 months ### "800.com Made My Business Look More Professional" November 7, 2025 5.0 Overall, I’ve had a great experience with . It’s easy to use, reliable, and the customer service is solid. A few minor improvements could make it even better, but I’d definitely recommend it to other small business owners. Pros The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful. Cons It would be great if reporting and analytics were more detailed, such as tracking call sources or integrating directly with CRM tools. Review Source Response from 800.com November 10, 2025 Hi Brad! Thank you so much for your positive review and feedback :). We love hearing how easy it has been to use our product and how helpful and fast our support team is. Good news is that we do have enhanced analytics, DNI call source tracking and direct integrations available! Reach out to me directly at Christina@800.com and I can show you where to find them :) We really appreciate your recommendation and are excited to introduce you to these additional features! DT Donald T. Owner Retail Used the software for: 1-2 years ### "Simple, Professional Business Phone Solution" March 9, 2026 5.0 The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a single dashboard. These tools make it easier to track calls and manage communication with customers without needing a complicated phone system. Another positive part of the experience is the professional image it creates for businesses. That said, it has a few limitations, such as fewer advanced integrations or automation features compared to larger VoIP systems, though the simplicity is really a benefit for smaller company like mine. Pros Simple, Easy-to-Use Platform ⚙️ The thing I love most is how easy it is to set up and manage. The system is intuitive and quick to start using. Setup takes only minutes. Everything is controlled from a simple web dashboard. Cons Integration Options Are Still Limited 🔗 Compared with some modern communication platforms, CRM and automation integrations are still limited or in early stages. For businesses that rely heavily on automation, that can feel restrictive. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful review Donald! MF Minet F. CEO Construction Used the software for: 6-12 months ### "Great service " November 24, 2025 5.0 What I love most is how professional it makes my business look. Having a dedicated business line with tracking, voicemail, and call analytics has helped me stay organized and never miss important calls from customers. Their customer support team is also quick, friendly, and genuinely helpful whenever I need something. Pros I’ve been using for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Cons I’ve been using for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Review Source Response from 800.com January 8, 2026 Thank you so much for the kind words and detailed feedback Minet! We’re thrilled to hear that 800.com has helped elevate your business with a professional presence and reliable service. It's great to know that features like call forwarding, voicemail, and call analytics are keeping you organized and connected - and that the setup process and dashboard made it easy to get started. We’re also especially proud to hear that our customer support team has been there when you needed them. Quick, helpful, and friendly is exactly what we aim for. We would love to feature you and your company as a customer success story on our site and socials! Please reach out to me directly at Christina@800.com if you are interested. Thanks again for choosing 800.com, we’re excited to continue supporting your success! CH Courtney H. Owner Retail Used the software for: Less than 6 months ### "800.com simple & reliable service " February 18, 2026 5.0 My overall experience with was very smooth quick and no pushy sales or pushy upgrades. I would highly recommend the service to any small business looking for reliable telephone communication. Pros I recently signed up with for my business telephone communications. 800.com is very simple to set up. I get all my calls and text messages. I never miss any more leads or my clients phone calls very simple and professional service. Cons There’s nothing I don’t like about like I said it’s very simple as set up easy access and very reasonably priced. Review Source Response from 800.com March 2, 2026 Thank you so much for this wonderful review Courtney! We’re thrilled to hear that getting started was simple and that you’re receiving all your calls and text messages without missing important leads. That reliability and professionalism is exactly what we aim to provide for growing businesses. We also truly appreciate you mentioning the smooth experience and no-pressure approach. Our goal is to make business communication easy, affordable, and stress-free. Thank you for recommending 800.com to other small businesses — we’re proud to support yours and look forward to being part of your continued success! MR Melissa R. Peer Specialist Mental Health Care Used the software for: 6-12 months ### "Wonderful experience" November 24, 2025 4.0 I had a wonderful experience especially when I needed specific assistance. Anytime I requested help it was top notch. Pros Great value, ease of use, wonderful customer care. It is easy to set up to ensure I never miss a call. Cons The website was a bit difficult to get used to. I had a hard time understanding how to set up the phone calls/forwarding/messages, but I requested a phone call and received excellent support. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing 800.com For the financial difference I figured I would give y'all try before committing with them. Review Source Response from 800.com January 8, 2026 Thank you for the kind review Melissa! We're so glad to hear you've found great value in 800.com and that setting things up has helped you stay on top of your calls. We appreciate your note about the website being a little tricky at first and we’re happy our support team was able to step in and provide top-notch help when you needed it. We're so glad you decided to start your journey with 800.com and we’re here to make sure you have everything you need to help you grow and connect with your customers. We have a few new features being released in the next month or two that will give you even more options and control to never miss a call. If there’s ever anything you need, just reach out. We’re with you every step of the way. RB Richard B. CEO Management Consulting Used the software for: 2+ years ### "I give 800.com and "800 out of 800" score..." July 26, 2025 5.0 I am able to quickly create any and all of my sales and marketing phone numbers from my management console. The pricing is absolutely fantastic. It's great for companies with multiple location and even just a small business with one location. You can create your entire phone system in one console that is very easy to use. Pros is the best place to acquire and manage your phone numbers for all your business needs. Whether it's tool free, local numbers, and any sales and marketing number...they will give you the ability to quickly and accurately obtain and manage those numbers efficiently. Cons I don't have anything bad to say about I've used it for several of my businesses over the years and I've never been disappointed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 800.com Easier to use and manage is the biggest reason. And customer service from is much better. Review Source Response from 800.com August 18, 2025 Thank you so much for the outstanding feedback Richard! We’re excited to hear that 800.com has consistently delivered for you across multiple businesses over the years. It’s great to know that our platform makes it easy to acquire and manage all types of numbers, from toll-free to local and marketing lines. Also,that you’ve found our console intuitive for building an entire phone system, whether for one location or many. We truly appreciate the shoutout to our customer service team! Making things easier and more responsive than the alternatives is exactly what we aim for. Your continued trust and recommendation mean the world to us. We’re proud to be a partner in your business success! MD Michael D. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great overall experience" July 24, 2025 5.0 This was and is an awesome experience. I love having it on my website. I love how even my customers have confidence to call in and leave voicemail. Pros I love the ease of use, the accessibility also the inbox feature is amazing. I love using it on my mobile app device too. Cons The price is a little steep, but you are getting a 800 number of course. So it is worth it in the end. Review Source Response from 800.com August 6, 2025 Thank you so much for the thoughtful review Michael! We're thrilled to hear you're enjoying the ease of use, the inbox feature, and the mobile app. We designed those tools with accessibility and convenience in mind, so it’s great to know they’re hitting the mark for you. We also appreciate your honest note about pricing. We understand every dollar counts, especially for small businesses, and we aim to offer a level of service and reliability that makes the investment worthwhile, especially with a professional 800 number on your website that inspires customer confidence. We're so glad to be part of your business journey and look forward to continuing to support you! CH Chris H. CMO Marketing and Advertising Used the software for: 6-12 months ### "Easy Setup, Strong Support, Minor Call Transfer Issues" March 29, 2026 5.0 Overall, our experience with has been very positive. The platform is intuitive, easy to set up, and delivers exactly what we need in terms of managing business calls efficiently. Their customer support team stands out—they are quick to respond and genuinely helpful, which makes a big difference when you’re running a business. While there have been occasional issues with call transfers, the overall reliability and ease of use make it a valuable tool for our operations. Pros The setup process was extremely easy and user-friendly, allowing us to get up and running quickly without any technical challenges. Additionally, the customer service has been excellent—responsive, helpful, and always willing to assist when needed. Cons At times, call transfers did not go through properly, which created some concern around potentially missed or lost business opportunities. Improving the reliability of call routing and transfers would make the service even stronger. Review Source IQ India Q. Owner Agent Insurance Used the software for: Less than 6 months ### "Smooth Setup and Great Start with My New Business Line" November 11, 2025 5.0 I recently set up my business phone service, and so far, the experience has been good. The setup process was quick and easy — I didn’t run into any confusion or technical hiccups, so the learning curve was minimal. While I haven’t made or received many calls yet, the interface seems straightforward, and call management features look easy to navigate. With the few calls I have made/received, the call quality was excellent. From what I’ve seen so far, everything runs smoothly with no bugs or glitches, and the platform feels secure In terms of value for money, it seems fair given the features offered — especially for small businesses like mine that need reliability without a complicated setup. I haven’t used team collaboration features yet, but it’s good to know those options are available as my business grows. Overall, setup was effortless, the system works as expected, and I’m off to a good start. Pros I was especially happy that they helped me get a vanity number that fits my brand, which adds a nice professional touch. Cons I wish the basic plan came with unlimited minutes. But I suppose as my business expands, so will my budget. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing 800.com Call quality and ease of getting vanity number. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) is more cost effective for my business which is in startup phase. Review Source Response from 800.com January 8, 2026 Thank you so much for your detailed review India! We are so happy to hear that you had a smooth setup experience and that your vanity number is already helping your brand make a strong, professional impression. We love hearing that the call quality, easy interface, and straightforward call management tools are working so well and that it’s offering a reliable value for your startup. We also appreciate your honest feedback regarding the basic plan’s minute limits. We understand how important it is to keep costs manageable when you're just getting started, and we’re always evaluating ways to bring more value to our core plans as businesses grow. Thank you again for choosing 800.com and we’re excited to support you as your business grows! CO Cynthia O. Solopreneur Arts and Crafts Used the software for: Less than 6 months ### "I would not recommend for Small Buisness or Technology Challenged People. " June 29, 2025 2.0 I have not had a great overall experience with the system. Many hours trying to learn the basics. It is too technical for my liking. I just would prefer a simple user friendly system over all the extra features. Pros I really like the ability to create a custom 800 number. The pricing and services are not bad. Many Options. Cons The platform and verification to get the system up and running is excessive and very labor intensive Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com seemed way more professionally. It seems to be just too much product for my simple needs. Wish there was a basic option possible for start ups that was user friendly without all the unnecessary upgrades needed in larger companies. Review Source Response from 800.com July 14, 2025 Thank you so much for taking the time to share your experience Cynthia, both the positives and the parts that didn’t quite hit the mark. We truly value your honesty. We’re really glad to hear that the ability to create a custom toll-free number and the flexibility of our pricing and service options stood out to you. At the same time, we’re genuinely sorry to hear that the setup process felt overwhelming and more technical than you were hoping for. We understand that not every business needs every feature and we are always working towards making the process as easy and streamlined as possible. Your feedback is incredibly important to us as we continue to improve the platform. If you’re open to it, I’d love the opportunity to connect and learn more about how we can better support business owners like you, especially those just starting out. Thank you again for giving us a try! You can reach out to me directly at Christina@800.com. NV Nina V. CMO Law Practice Used the software for: 6-12 months ### "The platform is extremely user-friendly" September 26, 2025 5.0 is easy to use, professional-looking, and backed by responsive customer support. The call tracking and analytics are especially helpful for businesses that want insight into their calls Pros The setup is quick, the interface is easy to navigate, and the call tracking/analytics features make it simple to monitor activity. Having a toll-free number definitely makes my business look more professional, and the customer support team has always been friendly and responsive. Cons The main downsides of are that the pricing can feel a bit high for small businesses, some advanced features take time to learn, and international options are limited compared to larger VoIP providers. Review Source Response from 800.com October 15, 2025 Thank you so much for your thoughtful and detailed review Nina! We’re glad to hear that 800.com has been such a helpful tool for your business, especially with features like call tracking, analytics, and the added professionalism a toll-free number brings. It’s also awesome to know our support team has been friendly and responsive! We appreciate your honest feedback about pricing and feature learning curves. While we aim to provide strong value, especially through our analytics tools, we understand the learning curve can be a bit much and we’re continuously working to improve usability and expand our resources for advanced features. We also hear you on international options and are exploring ways to broaden our capabilities there in the future. Thank you again for your feedback and for choosing 800.com! You can reach out to me directly anytime at Christina@800.com with any feedback or features you would like to see :) NB Nicholas B. President Construction Used the software for: 6-12 months ### "Very happy with the service" January 20, 2026 5.0 Cost effective and easy to set up. The customer support rep was very helpful in getting us going. Happy to recommend. Pros Very easy to set up. Customer support is great as well. Researched a lot of products out there and this was the most cost effective. Cons Not much to dislike. It was easy. It appeared to be challenging to set up, but they have instructional videos that helped. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 800.com cost, ease of set-up ,and customer support. Review Source Response from 800.com March 2, 2026 Thank you so much for this thoughtful review Nicholas! We’re glad to hear that after researching your options, you found 800.com to be the most cost-effective and easy to set up. It’s great to know the instructional videos and our support team helped make the process smooth and stress-free. We truly appreciate your recommendation and your trust in us. Supporting businesses with affordable, reliable communication tools is exactly why we do what we do — and we’re happy to have you with us! AH Ameerah H. President Health, Wellness and Fitness Used the software for: 2+ years ### "Time saver" February 25, 2026 5.0 Pros What I like most about is the ease of use, consistency, value, call management, and the ability to block spam/telemarketing callers from calling back. Cons I do not have any cons to report, I have been thoroughly enjoying my experience with for the past 3 yrs. Review Source Response from 800.com March 2, 2026 Thank you so much for this positive review and your continued support over the past three years! We’re thrilled to hear that you’re enjoying the ease of use, consistency, and value of the platform. It’s especially great to know that call management tools and spam blocking are helping you stay focused on the calls that matter most :) We appreciate you being part of the 800.com community! MD MacKenzie D. Founder Retail Used the software for: Less than 6 months ### "Great platform for what you will pay" December 8, 2025 5.0 Overall the experience that I had was a 9/10 there was only thing that I have a gripe about. But I will continue to use the service because it's simple, easy to understand and gives me the maximum amount for what I am looking to spend monthly. Pros I like that #1 I was Able to create my own number. Also, the process was easy and simple to follow through with. More importantly for the money that is charged monthly, I do think that you get the most bang for your buck. Cons The one thing I didn't like was that I entered a number that I wanted to use and when I typed it in, since that exact number was not available it abbreviated the number for me, but didn't notify me to either change the number or give me a heads up that the number was going to be altered a bit. Review Source Response from 800.com March 12, 2026 Thank you so much for your positive review and feedback MacKenzie! We love that the process and pricing is such a great fit for your business. We are sorry to hear about the abbreviation issue and I will reach out to our product team to look into that and see what we can do in the future to make sure you are notified prior. It's feedback like this that helps us build the best product for our customers :) LR Louis R. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great for Local Presence and Call Tracking" May 20, 2026 5.0 Overall, I’ve had a very positive experience with . The service worked as expected, the call quality was reliable, and having a local San Diego number helped build more trust with potential customers visiting my website. It’s been a good value for the price and a simple solution for businesses wanting a professional phone presence without complicated setup. Pros made it easy to set up a San Diego phone number for my website so I could better target the local market. The platform was straightforward to use, call forwarding worked reliably, and the setup process was smooth. I also liked being able to separate business calls from personal calls while maintaining a more professional appearance for local customers. Cons There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem. Review Source Eric J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Incredible Service!" July 27, 2025 5.0 100% positive and satisfied! I have no complaints whatsoever, as the service is, hands down, one of the best I've ever experienced! Pros I admire how reliable and trustworthy the service has been. 10 out of 10! My email communications are on point and clear. Cons I like everything about it! I even purchased an additional phone number from them, which I use for my businesses. Review Source Response from 800.com August 18, 2025 Thank you so much for the amazing feedback Eric! We’re honored to be called one of the best services you’ve experienced! It’s fantastic to hear that 800.com has been a reliable and trustworthy solution for your business communications, and that your experience with both our phone service and email communications has been so smooth. We're especially excited that you've expanded your setup with an additional number, that's awesome! We truly appreciate your continued support and look forward to helping your business thrive even more! JT Julia T. Concierge beauty services Hospitality Used the software for: Less than 6 months ### "Easy-peasy " December 18, 2025 5.0 Pleased with the service and the transparency in the use of that service. The ease of use is vital in my life Pros Straight forward black and white provided service with no hidden fees. Ease of use. Fast and friendly customer care. Cons The lack of options and information within the application. Have to go to the website often, mainly to check on minutes used. Switched from [RECITE](https://www.capterra.com/p/153219/RECITE/) Was not able to get the plan i wanted, what I had purchased was not clear enough. The price was not reasonable either. Review Source Response from 800.com March 12, 2026 Thank you Julia! We work hard to make sure there are no surprises with billing and that you always have access to support, so it is so great to hear that has been your experience :) We would love to hear more about what options you would like to see in the app, as we are here for you and your business. Please reach out to us at Support@800.com if you are open to sharing more. CM Cici M. Administrator Construction Used the software for: 6-12 months ### "Great and Easy!!" January 14, 2026 5.0 It was easy, convenient and fast. Using the vanity number gives us a way to market our company name and make it easy for people. I would highly recommend using Pros I love how easy it was to get it going. The number was up and running in no time. It was not expense. Cons There is absolutely nothing I would change. It was easy to find a number that catered to our business and needs. Review Source Response from 800.com March 2, 2026 Thank you so much for the fantastic review Cici! We’re thrilled to hear how quickly you were able to get your number up and running — and that the process was easy, convenient, and affordable. That’s exactly the experience we aim to deliver. It’s great to know your vanity number is helping you market your company name and making it easier for customers to remember and reach you. We truly appreciate your recommendation and are proud to support your business! Ginna G. Attorney Law Practice Used the software for: 6-12 months ### "Definitely use 800.com" July 28, 2025 5.0 We love . It was easy to find the number we were looking for. It took a little bit to get everything confirmed but the customer service representative went above and beyond to help us! I would said the ability to find the number and secure it was the biggest part of deciding to use 800.com but the customer service representative was the biggest part of confirming that we went with the right company. Would recommend 10/10!! Cons The only complaint would be the price - but every business has to make money and I believe that what we paid for and received was fair Review Source Response from 800.com August 18, 2025 Thank you so much for the kind words and thoughtful feedback! We’re excited to hear that finding and securing the perfect number was such a smooth experience, and love that our customer service team made a lasting impression. It’s always our goal to make the process as easy and supportive as possible, so we’re glad to know they went above and beyond for you. We appreciate your honest comment on pricing as well. We do our best to balance value and affordability, and we’re happy to hear you feel the service delivered was worth it. Thank you for the 10/10 recommendation! We’re proud to have earned your trust! JS Joginder S. Clean Truck Check Mobile Inspection Smog Check Automotive Used the software for: 1-2 years ### "Best For Business" July 26, 2025 5.0 great to run business we been using for Smogster from past 1 year and very much happy. must for business that recives non stop calls Pros easy to setup wasy to forward call setup extension greeting setup value for you money setup as many user Cons need to better on app for dialing out some time app crashes aslo need to impove on Ui call waiting needs improvement Review Source Response from 800.com August 7, 2025 Thank you for the great feedback and for being a valued customer with Smogster for the past year! We’re so glad to hear that you’ve found 800.com easy to set up and valuable for your business, especially when it comes to forwarding calls, creating extensions, and managing greetings for nonstop call flow. It’s always rewarding to hear our tools are helping businesses run smoothly. We also appreciate your honest notes about the app experience. We’re actively working on improving dialing stability for in-app calling and the user interface. We would love to learn more about your experience, as feedback like yours is crucial in helping us guide those improvements. Please reach out to me directly at Christina@800.com Thanks again for your continued support and for recommending 800.com as a must-have for growing businesses! Emmanuel G. Principal Business Supplies and Equipment Used the software for: Less than 6 months ### "A Happy Customer" October 27, 2025 5.0 It’s helped me create a true separation for my business and private calls. And also track calls and customer engagement. Pros Ease of use and the flexibility of the dashboard. Requesting new numbers and configuration is simple. Anyone can do it. Cons So far nothing to complain about. I am receiving all my calls and I am able to review in my console. Reason for choosing 800.com Price, access to vanity number and ease of use during the trail. Review Source Response from 800.com October 31, 2025 Thank you so much for the great review! We’re so happy to hear that you’re enjoying the ease of use and flexibility of the 800.com dashboard and that 800.com is helping you maintain a clear separation between business and personal calls, while giving you the ability to track engagement. That’s the kind of everyday impact we love to hear about. Thanks again for choosing us over other providers! BC Brandon C. Owner Security and Investigations Used the software for: Less than 6 months ### "The best transition I've had" November 14, 2025 5.0 I'd go as far as saying 10/10. No issues, customer service was excellent and I was able to successfully port over my old office number which was my biggest concern Pros The service was easy to start! We didn't have to go through a long onboarding process and get bombarded if we didnt have the time. Cons I would have to say really nothing. Was a great smooth transition from our other provider. I wish other companies made it this easy. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) had better pricing than Ooma Office Review Source Response from 800.com January 8, 2026 Thank you so much for the glowing feedback Brandon! We’re so happy to hear that your transition to 800.com was smooth and stress-free. Especially when it came to porting over your existing office number. We know how important that is, and we’re proud to have delivered the kind of easy setup and no-pressure onboarding experience you were hoping for. It’s also great to hear that our pricing made the decision to switch even easier. We’re committed to offering reliable service, excellent customer support, and real value for businesses of all sizes. Thanks again for choosing 800.com! RK Robert K. Administrator Environmental Services Used the software for: 6-12 months ### "Happy and highly recommend" May 25, 2026 5.0 Overall, it’s been an exceptional resource for business tool as we run a business that is very phone call heavy and needs messages received in an expedited manner. Pros Easy to navigate and a user friendly dashboard. Forwarding calls and having the ability to show multiple staff to receive calls has been a positive experience Cons The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the array of available features. 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