# Page 2 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 800.com ## Showing most helpful reviews Showing 26-50 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Mayank V. owner Retail Used the software for: Less than 6 months ### "The Difference is Night and Day - Instant Credibility" October 16, 2025 5.0 Our experience with 800.com is fantastic. It’s like having a professional receptionist and a marketing boost rolled into one. It handles that critical first impression flawlessly so we can focus on doing what we do best. The difference in how we feel—and more importantly, how our customers perceive us—is palpable. We feel more confident and established every single day we use it, and that’s a benefit you can't really put a price on. Pros The biggest anxiety for a small business is sounding... well, small. 800.com is changing that for us in real-time. The moment we put our new vanity number on our website, the entire feel of our brand shifted. It's not just a phone number; it’s an instant layer of trust that you can almost feel. I love knowing that no matter where I am, every single call is being answered with a professional greeting, making us sound established and reliable. It’s a game-changer for our credibility. Cons If I had to give one piece of advice to a new user, it would be to budget for a little more than the advertised price. The final monthly cost includes some mandatory regulatory fees that add up. It's not a deal-breaker, but it helps to see it as a complete investment in your company’s image from the start. When you think about the credibility it brings to every single interaction, the price starts to make a lot more sense. Review Source Response from 800.com January 7, 2026 Hi Mayank, Thank you so much for this powerful and thoughtful review! We’re so happy to hear how much of an impact your new vanity number has had on your business. Giving small businesses the tools to sound as established and trustworthy as they are, is a big reason why 800.com exists. It's wonderful to know that our platform has helped you build confidence, project credibility, and deliver that all-important first impression with professionalism. We also appreciate your honest note about pricing. You're absolutely right. While our core service is competitively priced, regulatory fees can add a little more than expected. Framing it as an investment in your company’s image is a great way to put it, and we’re glad the value is resonating. Thanks again for trusting 800.com to be part of your brand’s journey. We’re proud to support you and excited to keep helping your business shine! BA Brad A. Firm Administrator Legal Services Used the software for: Less than 6 months ### "800.com Made My Business Look More Professional" November 7, 2025 5.0 Overall, I’ve had a great experience with 800.com. It’s easy to use, reliable, and the customer service is solid. A few minor improvements could make it even better, but I’d definitely recommend it to other small business owners. Pros The customer support stands out — whenever I had questions or needed help, the responses were fast, friendly, and helpful. Cons It would be great if reporting and analytics were more detailed, such as tracking call sources or integrating directly with CRM tools. Review Source Response from 800.com November 10, 2025 Hi Brad! Thank you so much for your positive review and feedback :). We love hearing how easy it has been to use our product and how helpful and fast our support team is. Good news is that we do have enhanced analytics, DNI call source tracking and direct integrations available! Reach out to me directly at Christina@800.com and I can show you where to find them :) We really appreciate your recommendation and are excited to introduce you to these additional features! MD Michael D. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great overall experience" July 24, 2025 5.0 This was and is an awesome experience. I love having it on my website. I love how even my customers have confidence to call in and leave voicemail. Pros I love the ease of use, the accessibility also the inbox feature is amazing. I love using it on my mobile app device too. Cons The price is a little steep, but you are getting a 800 number of course. So it is worth it in the end. Review Source Response from 800.com August 6, 2025 Thank you so much for the thoughtful review Michael! We're thrilled to hear you're enjoying the ease of use, the inbox feature, and the mobile app. We designed those tools with accessibility and convenience in mind, so it’s great to know they’re hitting the mark for you. We also appreciate your honest note about pricing. We understand every dollar counts, especially for small businesses, and we aim to offer a level of service and reliability that makes the investment worthwhile, especially with a professional 800 number on your website that inspires customer confidence. We're so glad to be part of your business journey and look forward to continuing to support you! MF Minet F. CEO Construction Used the software for: 6-12 months ### "Great service " November 24, 2025 5.0 What I love most is how professional it makes my business look. Having a dedicated business line with tracking, voicemail, and call analytics has helped me stay organized and never miss important calls from customers. Their customer support team is also quick, friendly, and genuinely helpful whenever I need something. Pros I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Cons I’ve been using 800.com for my business, and I’m extremely impressed with the quality and reliability of their service. The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time. Review Source Response from 800.com January 8, 2026 Thank you so much for the kind words and detailed feedback Minet! We’re thrilled to hear that 800.com has helped elevate your business with a professional presence and reliable service. It's great to know that features like call forwarding, voicemail, and call analytics are keeping you organized and connected - and that the setup process and dashboard made it easy to get started. We’re also especially proud to hear that our customer support team has been there when you needed them. Quick, helpful, and friendly is exactly what we aim for. We would love to feature you and your company as a customer success story on our site and socials! Please reach out to me directly at Christina@800.com if you are interested. Thanks again for choosing 800.com, we’re excited to continue supporting your success! RB Richard B. CEO Management Consulting Used the software for: 2+ years ### "I give 800.com and "800 out of 800" score..." July 26, 2025 5.0 I am able to quickly create any and all of my sales and marketing phone numbers from my management console. The pricing is absolutely fantastic. It's great for companies with multiple location and even just a small business with one location. You can create your entire phone system in one console that is very easy to use. Pros 800.com is the best place to acquire and manage your phone numbers for all your business needs. Whether it's tool free, local numbers, and any sales and marketing number...they will give you the ability to quickly and accurately obtain and manage those numbers efficiently. Cons I don't have anything bad to say about 800.com I've used it for several of my businesses over the years and I've never been disappointed. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 800.com Easier to use and manage is the biggest reason. And customer service from 800.com is much better. Review Source Response from 800.com August 18, 2025 Thank you so much for the outstanding feedback Richard! We’re excited to hear that 800.com has consistently delivered for you across multiple businesses over the years. It’s great to know that our platform makes it easy to acquire and manage all types of numbers, from toll-free to local and marketing lines. Also,that you’ve found our console intuitive for building an entire phone system, whether for one location or many. We truly appreciate the shoutout to our customer service team! Making things easier and more responsive than the alternatives is exactly what we aim for. Your continued trust and recommendation mean the world to us. We’re proud to be a partner in your business success! MR Melissa R. Peer Specialist Mental Health Care Used the software for: 6-12 months ### "Wonderful experience" November 24, 2025 4.0 I had a wonderful experience especially when I needed specific assistance. Anytime I requested help it was top notch. Pros Great value, ease of use, wonderful customer care. It is easy to set up to ensure I never miss a call. Cons The website was a bit difficult to get used to. I had a hard time understanding how to set up the phone calls/forwarding/messages, but I requested a phone call and received excellent support. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing 800.com For the financial difference I figured I would give y'all try before committing with them. Review Source Response from 800.com January 8, 2026 Thank you for the kind review Melissa! We're so glad to hear you've found great value in 800.com and that setting things up has helped you stay on top of your calls. We appreciate your note about the website being a little tricky at first and we’re happy our support team was able to step in and provide top-notch help when you needed it. We're so glad you decided to start your journey with 800.com and we’re here to make sure you have everything you need to help you grow and connect with your customers. We have a few new features being released in the next month or two that will give you even more options and control to never miss a call. If there’s ever anything you need, just reach out. We’re with you every step of the way. IQ India Q. Owner Agent Insurance Used the software for: Less than 6 months ### "Smooth Setup and Great Start with My New Business Line" November 11, 2025 5.0 I recently set up my business phone service, and so far, the experience has been good. The setup process was quick and easy — I didn’t run into any confusion or technical hiccups, so the learning curve was minimal. While I haven’t made or received many calls yet, the interface seems straightforward, and call management features look easy to navigate. With the few calls I have made/received, the call quality was excellent. From what I’ve seen so far, everything runs smoothly with no bugs or glitches, and the platform feels secure In terms of value for money, it seems fair given the features offered — especially for small businesses like mine that need reliability without a complicated setup. I haven’t used team collaboration features yet, but it’s good to know those options are available as my business grows. Overall, setup was effortless, the system works as expected, and I’m off to a good start. Pros I was especially happy that they helped me get a vanity number that fits my brand, which adds a nice professional touch. Cons I wish the basic plan came with unlimited minutes. But I suppose as my business expands, so will my budget. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing 800.com Call quality and ease of getting vanity number. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 800.com is more cost effective for my business which is in startup phase. Review Source Response from 800.com January 8, 2026 Thank you so much for your detailed review India! We are so happy to hear that you had a smooth setup experience and that your vanity number is already helping your brand make a strong, professional impression. We love hearing that the call quality, easy interface, and straightforward call management tools are working so well and that it’s offering a reliable value for your startup. We also appreciate your honest feedback regarding the basic plan’s minute limits. We understand how important it is to keep costs manageable when you're just getting started, and we’re always evaluating ways to bring more value to our core plans as businesses grow. Thank you again for choosing 800.com and we’re excited to support you as your business grows! AB Aminata B. Owner Design Used the software for: Less than 6 months ### "800.com is a game changer for your business" July 7, 2025 5.0 Having a toll-free number through them has made my business look more professional and accessible to clients across the country. I’ve noticed an increase in call volume and customer engagement—people feel more confident calling a number that doesn’t cost them anything. What really stands out is the simplicity. Their dashboard is easy to use, call forwarding is seamless, and customer support is responsive when I need help. If you’re a small business looking to boost your presence and build trust, I highly recommend giving 800.com a try. Pros Using an 800 Number Was a Game-Changer for My Business! Since switching to a toll-free 800 number, my business has seen a noticeable boost in credibility and customer trust. Clients love having a direct, professional way to reach us—and the best part? It makes us look nationwide, even though we're local. Easy to remember, great for marketing, and perfect for building customer confidence. Highly recommend for any growing business! Cons Customer service interactions are done via email or through the app it would have been really nice to have a live representative. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review Aminata! We love it when our product and service can make such a positive impact on our customers and their business. We would love to feature you in our next customer success story if you are open to it! Please reach out to Support@800.com and ask for Christina if you would like to be featured :) NV Nina V. CMO Law Practice Used the software for: 6-12 months ### "The platform is extremely user-friendly" September 26, 2025 5.0 800.com is easy to use, professional-looking, and backed by responsive customer support. The call tracking and analytics are especially helpful for businesses that want insight into their calls Pros The setup is quick, the interface is easy to navigate, and the call tracking/analytics features make it simple to monitor activity. Having a toll-free number definitely makes my business look more professional, and the customer support team has always been friendly and responsive. Cons The main downsides of 800.com are that the pricing can feel a bit high for small businesses, some advanced features take time to learn, and international options are limited compared to larger VoIP providers. Review Source Response from 800.com October 15, 2025 Thank you so much for your thoughtful and detailed review Nina! We’re glad to hear that 800.com has been such a helpful tool for your business, especially with features like call tracking, analytics, and the added professionalism a toll-free number brings. It’s also awesome to know our support team has been friendly and responsive! We appreciate your honest feedback about pricing and feature learning curves. While we aim to provide strong value, especially through our analytics tools, we understand the learning curve can be a bit much and we’re continuously working to improve usability and expand our resources for advanced features. We also hear you on international options and are exploring ways to broaden our capabilities there in the future. Thank you again for your feedback and for choosing 800.com! You can reach out to me directly anytime at Christina@800.com with any feedback or features you would like to see :) ET Elvia T. Mold Technician Construction Used the software for: 6-12 months ### "Helpful Customer Service" July 30, 2025 5.0 Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call history that I can look up and check what calls I may have missed. Pros I appreciate getting help over the phone when I'm stuck on something or don't understand how to make changes to my 800 services. Cons I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read everything to me. so I sometimes spend too much time trying to find the ansers Review Source Response from 800.com September 2, 2025 Thank you so much for your feedback and for sharing your experience with us Elvia! We’re very glad to hear that our phone support has been helpful when you need assistance. It’s important to us that every customer feels supported, especially when navigating unfamiliar tools. We're also happy to know you're enjoying features like voicemail and call history, and that your overall experience with 800.com has been positive so far. We really appreciate your honest feedback about using our website with screen reader software. Accessibility is something we take seriously, and your input helps us identify where we can do better. We're actively reviewing areas of the platform to improve usability for all customers, including those using assistive technology. Thank you again for choosing 800.com! LW Lena W. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The Best Decison For Your Business" December 12, 2025 5.0 I love the company and what it offers that makes my business seem very professional and they are here for you to ensure its professionalism any way they can. Pros I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I love the features they offer such as setting up personalized voicemails for certain situations of when you are open or closed so the client is not neglected and know information when there is a moment you can't at that second get with them. Cons I wish it automatically has your business at the caller ID people can add my business name as their caller ID but I wish it would appear automatically when you signed up. Review Source Response from 800.com March 12, 2026 Thank you Lena! We are so happy to hear how helpful our support team and the features have been. We hear you on the caller ID and are actively working on ways to make that happen for our customers. Thank you for sharing that feedback, we love hearing how we can improve our product. Eric J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Incredible Service!" July 27, 2025 5.0 100% positive and satisfied! I have no complaints whatsoever, as the service is, hands down, one of the best I've ever experienced! Pros I admire how reliable and trustworthy the service has been. 10 out of 10! My email communications are on point and clear. Cons I like everything about it! I even purchased an additional phone number from them, which I use for my businesses. Review Source Response from 800.com August 18, 2025 Thank you so much for the amazing feedback Eric! We’re honored to be called one of the best services you’ve experienced! It’s fantastic to hear that 800.com has been a reliable and trustworthy solution for your business communications, and that your experience with both our phone service and email communications has been so smooth. We're especially excited that you've expanded your setup with an additional number, that's awesome! We truly appreciate your continued support and look forward to helping your business thrive even more! MD MacKenzie D. Founder Retail Used the software for: Less than 6 months ### "Great platform for what you will pay" December 8, 2025 5.0 Overall the experience that I had was a 9/10 there was only thing that I have a gripe about. But I will continue to use the service because it's simple, easy to understand and gives me the maximum amount for what I am looking to spend monthly. Pros I like that #1 I was Able to create my own number. Also, the process was easy and simple to follow through with. More importantly for the money that is charged monthly, I do think that you get the most bang for your buck. Cons The one thing I didn't like was that I entered a number that I wanted to use and when I typed it in, since that exact number was not available it abbreviated the number for me, but didn't notify me to either change the number or give me a heads up that the number was going to be altered a bit. Review Source Response from 800.com March 12, 2026 Thank you so much for your positive review and feedback MacKenzie! We love that the process and pricing is such a great fit for your business. We are sorry to hear about the abbreviation issue and I will reach out to our product team to look into that and see what we can do in the future to make sure you are notified prior. It's feedback like this that helps us build the best product for our customers :) CH Chris H. CMO Marketing and Advertising Used the software for: 6-12 months ### "Easy Setup, Strong Support, Minor Call Transfer Issues" March 29, 2026 5.0 Overall, our experience with 800.com has been very positive. The platform is intuitive, easy to set up, and delivers exactly what we need in terms of managing business calls efficiently. Their customer support team stands out—they are quick to respond and genuinely helpful, which makes a big difference when you’re running a business. While there have been occasional issues with call transfers, the overall reliability and ease of use make it a valuable tool for our operations. Pros The setup process was extremely easy and user-friendly, allowing us to get up and running quickly without any technical challenges. Additionally, the customer service has been excellent—responsive, helpful, and always willing to assist when needed. Cons At times, call transfers did not go through properly, which created some concern around potentially missed or lost business opportunities. Improving the reliability of call routing and transfers would make the service even stronger. Review Source JH Josiah H. Owner Construction Used the software for: 1-2 years ### "Highly recommend for an easy upgrade to your business!" March 12, 2025 5.0 We have used 800.com for a few years now. We absolutely love the professional look that it gives our company. It also gives our customers an easy to remember phone number especially when they are seeing our vehicles while driving past theirs. We love being able to send and receive text messages as well. They have an online portal and an app. We keep the app on all our phones because there is a way to transfer the 800 number to other phone numbers. We use this often when we go on vacation and love the ease of forwarding the calls to our office manager. We keep our account on autopay as well, so it makes it even easier to not have to think about paying it each month. I highly recommend to any company who has been thinking about getting an 800 number! Pros We love that you can access 800.com through the website or the app. You can transfer the 800 number to any existing number with much ease. This makes it easy to transfer to various employees or numbers for any reason. We love the professional look it gives our company with a number easy to remember for our clients. Cons Only issue we had was needing to be "verified". This caused a bit of an issue because in order to be able to send text messages to our customers from the 800 number, we needed to have our website developers add in an opt in/out button. This didn't make much sense considering we only text our customers if they request it or if they send us something. But it was an easy fix and as long as you're not texting from the 800 number, it's not required. Review Source Response from 800.com March 24, 2025 Thank you Josiah for the fantastic review and for being a loyal customer! We’re so glad 800.com has helped enhance your company’s professional image and made call management easy across your team. We appreciate your feedback on the text message verification process—your insight helps us improve and I would love to get some more feedback on this if you could email me at Christina@800.com. It's great to hear how features like number forwarding and the app have supported your business, especially while on vacation! Thanks again for the recommendation—we’re so happy to be a part of your growth! JS Joginder S. Clean Truck Check Mobile Inspection Smog Check Automotive Used the software for: 1-2 years ### "Best For Business" July 26, 2025 5.0 great to run business we been using 800.com for Smogster from past 1 year and very much happy. must for business that recives non stop calls Pros easy to setup wasy to forward call setup extension greeting setup value for you money setup as many user Cons need to better on app for dialing out some time app crashes aslo need to impove on Ui call waiting needs improvement Review Source Response from 800.com August 7, 2025 Thank you for the great feedback and for being a valued customer with Smogster for the past year! We’re so glad to hear that you’ve found 800.com easy to set up and valuable for your business, especially when it comes to forwarding calls, creating extensions, and managing greetings for nonstop call flow. It’s always rewarding to hear our tools are helping businesses run smoothly. We also appreciate your honest notes about the app experience. We’re actively working on improving dialing stability for in-app calling and the user interface. We would love to learn more about your experience, as feedback like yours is crucial in helping us guide those improvements. Please reach out to me directly at Christina@800.com Thanks again for your continued support and for recommending 800.com as a must-have for growing businesses! JT Julia T. Concierge beauty services Hospitality Used the software for: Less than 6 months ### "Easy-peasy " December 18, 2025 5.0 Pleased with the service and the transparency in the use of that service. The ease of use is vital in my life Pros Straight forward black and white provided service with no hidden fees. Ease of use. Fast and friendly customer care. Cons The lack of options and information within the application. Have to go to the website often, mainly to check on minutes used. Switched from [RECITE](https://www.capterra.com/p/153219/RECITE/) Was not able to get the plan i wanted, what I had purchased was not clear enough. The price was not reasonable either. Review Source Response from 800.com March 12, 2026 Thank you Julia! We work hard to make sure there are no surprises with billing and that you always have access to support, so it is so great to hear that has been your experience :) We would love to hear more about what options you would like to see in the app, as we are here for you and your business. Please reach out to us at Support@800.com if you are open to sharing more. Emmanuel G. Principal Business Supplies and Equipment Used the software for: Less than 6 months ### "A Happy Customer" October 27, 2025 5.0 It’s helped me create a true separation for my business and private calls. And also track calls and customer engagement. Pros Ease of use and the flexibility of the dashboard. Requesting new numbers and configuration is simple. Anyone can do it. Cons So far nothing to complain about. I am receiving all my calls and I am able to review in my console. Reason for choosing 800.com Price, access to vanity number and ease of use during the trail. Review Source Response from 800.com October 31, 2025 Thank you so much for the great review! We’re so happy to hear that you’re enjoying the ease of use and flexibility of the 800.com dashboard and that 800.com is helping you maintain a clear separation between business and personal calls, while giving you the ability to track engagement. That’s the kind of everyday impact we love to hear about. Thanks again for choosing us over other providers! BC Brandon C. Owner Security and Investigations Used the software for: Less than 6 months ### "The best transition I've had" November 14, 2025 5.0 I'd go as far as saying 10/10. No issues, customer service was excellent and I was able to successfully port over my old office number which was my biggest concern Pros The service was easy to start! We didn't have to go through a long onboarding process and get bombarded if we didnt have the time. Cons I would have to say really nothing. Was a great smooth transition from our other provider. I wish other companies made it this easy. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) 800.com had better pricing than Ooma Office Review Source Response from 800.com January 8, 2026 Thank you so much for the glowing feedback Brandon! We’re so happy to hear that your transition to 800.com was smooth and stress-free. Especially when it came to porting over your existing office number. We know how important that is, and we’re proud to have delivered the kind of easy setup and no-pressure onboarding experience you were hoping for. It’s also great to hear that our pricing made the decision to switch even easier. We’re committed to offering reliable service, excellent customer support, and real value for businesses of all sizes. Thanks again for choosing 800.com! DH David H. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Great value is for sure" September 24, 2025 3.0 everything over is ok i mean the features are nice and value is good, compared to others we have used this is great, for us we just have a issue with not being able to send out message even after being approved Pros Call management is great and i like the orginazation, the learning curve isn't hard to deal with. and very easy to work with. Cons the one prime issue we have now is the messaging and texting. even with the approval the old rejected one i still in the way and the client support is very slow and never picked up phone during working hours after multiple call attempts. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) because they dont support canada very much and our business is only in canada Review Source Response from 800.com October 3, 2025 Thank you so much for your thoughtful review and for sharing your experience! We really appreciate your kind words about our call management features and the overall value 800.com has provided. We’re truly sorry to hear about the trouble you're having with messaging and the delay in getting support. It sounds like there may still be a lingering issue with a previously rejected SMS registration, even after your approval. That shouldn’t be happening, and we want to get that resolved as quickly as possible. We also apologize for the difficulty you had reaching our support team by phone. That’s not the experience we want anyone to have and we are actively working on improving our responsiveness across all channels to ensure issues like this are addressed without delay. Please feel free to reach out directly to support@800.com with your account details, and we’ll make this a priority. We're here to help and would love the chance to make things right. SE Steve E. Owner Public Safety Used the software for: I used a free trial ### "Don't Waste your time, they will waste yours." September 11, 2025 1.0 This was overall and awful experience. They are unprofessional and they system is subpar too way to long for a number to be activated. Pros The only thing I liked most was the number was easy to establish and get set up, it only took about 10 minutes. Cons They are quick to take payment, but 3 to 5 days to set up a number is not reasonable with todays technology. We were scheduled for an "Onboarding Zoom Call" and 15 minutes after said scheduled time, we were rescheduled with no notification by email to later in the day. Our time is valuable and wasting it is not good business practice. Review Source Response from 800.com October 3, 2025 Hi there, we’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the impression we want to leave. After reviewing our records, we weren’t able to locate an account or scheduled call using the email associated with this review. That said, we’d love to help get this sorted as quickly as possible. Our toll-free and local numbers typically activate instantly, or within 1–3 business days depending on the type selected. You can always check your number’s activation status through your 800.com dashboard. We offer onboarding calls, support via email, and live assistance Monday through Friday, 9am–6pm ET , and we want to make sure nothing gets missed. If you’re still experiencing delays or need help rescheduling, please reach out to us directly at support@800.com with your account email so we can look into it right away. We truly appreciate your feedback and would love the chance to turn your experience around. ML Michael L. Owner Construction Used the software for: Less than 6 months ### "Comprehensive service at a good price" January 20, 2026 5.0 Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that were very helpful Pros Features and prices for unlimited phone service and vanity number options were better than other carriers Cons Not much, very simple to use so far, plus all of the settings and functions are quick and easy to adjust Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 800.com Better overall features and better new customer support Review Source Response from 800.com March 2, 2026 Thank you so much for the great review Michael! We’re thrilled to hear that our features, pricing, and vanity number options stood out compared to other providers. It’s especially great to know that your conversation with our sales team was helpful and that walking through the AI and call recording features gave you confidence in getting started. We work hard to make sure everything is easy to adjust and simple to manage, so it’s wonderful to hear that’s been your experience so far. Thank you for choosing 800.com! AR Andre R. Ceo Alternative Dispute Resolution Used the software for: 6-12 months ### "Excellent hands down" May 12, 2025 5.0 Excellent 12 out of 10 like honestly when I say they have made my business receiving toll-free calls 10 times easier I mean the experience is the best I’ve had overall a lot of companies Pros Convenient and essy literally I can talk to clients all day all night and receive calls at any time. It also even allow you to be able to text clients. Cons Nothing I honestly can’t even think of anything bad to say about this company. I mean, if you can’t think about something bad to say about this company, you’re probably just doing it because you have nothing else better Review Source Response from 800.com May 13, 2025 Wow — thank you so much for the amazing feedback Andre! We’re honored to hear that 800.com has made such a big impact on your business. It’s great to know that the convenience of calling and texting clients around the clock is making things easier for you. We’re especially glad to hear that your toll-free communication has become smoother and more effective — that’s exactly what we aim for. Your "12 out of 10" praise truly made our day! We appreciate your support and are proud to be part of your business journey. We would love to feature your business story if you are interested? Just reach out directly to Christina@800.com LS Leslie S. Sr. EA Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Setup and Straightforward to Use" December 4, 2025 4.0 My experience with 800.com has been smooth from the beginning. I signed up, set my number, and got everything running without any confusion. The platform feels clear and simple, so I spend my time moving through tasks instead of trying to figure out how things work. Pros What I like most is the ease of use and how quick it is to get started. Everything sits in one place and the steps make sense, which helps me stay focused. Alternatives considered [Zoom Phone Reporting and Analytics](https://www.capterra.com/p/10009030/Variphy-Call-Analytics-for-Zoom-Phone/) Reason for choosing 800.com I looked at Zoom Phone before moving forward with 800.com. The process felt difficult from the start. I had multiple account managers reaching out and I never received a clear answer to simple questions. The back and forth slowed everything down and made the setup feel confusing. I needed something easy to start and easy to understand, so I moved on and chose 800.com instead. Review Source Response from 800.com March 12, 2026 Thank you so much for this positive and detailed review Leslie! We love hearing how our product has made your day to day easier and increased your productivity. That is one of the main reasons we built 800.com and are happy to have you as a customer :) RL Rob L. VP Health, Wellness and Fitness Used the software for: 1-2 years ### "Good tech - good value" July 27, 2025 5.0 Good service - picked out a good number - tech works well I also appreciated the reliability—calls were clear and consistent, and I never experienced downtime. Pros Good technology and value. Helpful staff. how simple and intuitive the platform is. Setting up a toll-free number took just minutes, and the user interface made it easy to manage call forwarding, voicemails, and analytics. Cons Their customer support was responsive and helpful, making the entire experience smooth from start to finish. Review Source Response from 800.com March 12, 2026 Thank you Rob! We are so happy to hear how easy the entire process was to get set up and that the platform is so helpful and intuitive. Thank you for being a customer :) Talk to a Capterra advisor for free and get results within 15 minutes.