# Page 3 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (313) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of 800.com ## Showing most helpful reviews Showing 51-75 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sandra L. Owner Security and Investigations Used the software for: 1-2 years ### "1 800 number" July 29, 2025 4.0 Very good. Always feel supported with any questions I have. Which makes me feel good. Great company overall. Pros They are a very supportive business. They always give excellent cuatomer support which is very vital these days. Cons Sometimes the connection is a little wonky when talking to customers which makes it frustrating at times Review Source Response from 800.com August 18, 2025 Thank you so much for your positive review and continued support! We’re happy to hear that you consistently feel supported by our customer service team. Providing excellent, responsive help is something we take great pride in. We also appreciate your honest feedback about occasional call quality issues. We understand how frustrating that can be, and our team is always working to ensure the most reliable connection possible. Thanks again for being part of the 800.com community! We’re grateful to support your business and are always here when you need us! BV Bhargav V. Owner Real Estate Used the software for: 2+ years ### "Great service that we have used since business inception" July 26, 2025 5.0 Pros We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call forwarding and managing call routings. I would definitely recommend the services to whoever is looking for one. Cons Nothing much to say here, we are very happy with the overall service and will continue to use this for the next foreseeable future. Review Source Response from 800.com August 18, 2025 Thank you so much for trusting us and for sharing your positive experience! We’re honored to have been with you since the start of your business, and so happy to hear that features like call routing, call forwarding, and greeting setup have been helpful tools along the way. Making those tasks simple and flexible is exactly what we aim for. It means a lot to know you're happy with our service and plan to continue using 800.com well into the future. We’re proud to support your business and appreciate your recommendation! RP Roxanne P. Owner Pharmaceuticals Used the software for: Less than 6 months ### "Very Worth it! " November 10, 2025 5.0 Very good. I have no complaints. Easy to set up. Easy to set up voicemail. Overall very easy to work with. Pros Easy to set up with the personalized phone number I wanted. I like that I could pick a phone number that easily identifies what my business does. Cons I wish it had a hosting function. I would have liked to have a separate phone line for my number. No big deal. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com I was able to create a personalized phone number. Review Source Response from 800.com January 7, 2026 Thank you so much for your feedback Roxanne! We’re glad to hear your experience with 800.com has been smooth and easy! It’s great to know that being able to choose a personalized phone number helped you create a stronger connection to your business identity. We love helping customers find numbers that reflect what they do. It’s such a simple but powerful way to boost brand recognition. We also appreciate your note about hosting functionality. While 800.com doesn’t currently offer a fully separate hosted line, we’re always listening to feedback like yours as we continue to evolve our features. Thanks again for choosing 800.com. We’re proud to support your business and here anytime you need us! Warm regards, The 800.com Team MG Melissa G. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use service!" December 25, 2025 5.0 I really love this software as it has been easy to integrate with my cell phone. Its super easy to use the app. The customer support is also very easy to get ahold of them if you have issues. Pros This service is so awesome and easy to use! Lovd how simple the software is, and how theres almost no learning curve. Cons I wish the auto messages had more features. For example, i had auto text set up for the 1st text message. But it will continue to send after every message. Wish i could set it to send just once. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com I liked the price, ease of use, and finding a custom number was easy. Review Source Response from 800.com March 12, 2026 Thank you Melissa! We love how much you are enjoying the service and platform and how easy it has been to manage. We are happy to have you as a customer and we are here anytime you need us :) latoya T. Owner Financial Services Used the software for: Less than 6 months ### "So grateful for this service " August 4, 2025 5.0 Perfect and affordable! I’m able to use it any time and any where.. the facts are you can’t go wrong Pros The convenience and ease and the simplicity…I am able to reach out to my clients with confidence…….. Cons No complaints here. I was nervous at first because I did not know how it would work but after installing the app n using it I’m satisfied Review Source Response from 800.com March 12, 2026 Thank you Latoya! We are so happy to hear that our product and service hits the mark on convenience, ease of use and pricing. Thank you for choosing us! MA Moutaz A. Owner Accounting Used the software for: Less than 6 months ### "Excellent and User-Friendly Service" September 2, 2025 5.0 Overall, my experience with 800.com was excellent. The platform’s reliability and the professionalism of the support team made managing my toll-free numbers simple and efficient. Minor improvements in the user interface could make it even better for new users. Pros The aspect I liked most about 800.com was their professionalism and reliability. Their platform is intuitive, and the customer service team is always ready to provide helpful guidance. Cons One thing I liked least was that some features could be more intuitive for new users. Adding more tutorials or step-by-step guides could make the platform even easier to use.” Review Source Response from 800.com October 15, 2025 Thank you so much for your kind and detailed feedback Mautoz! We’re thrilled to hear that you’ve had an excellent overall experience with 800.com, especially when it comes to the platform’s reliability and the support you’ve received from our team. We truly appreciate your input on improving the onboarding experience for new users and love your suggestion about adding more tutorials and step-by-step guidance. That is something we're actively working on, along with the interface, to make the platform even more intuitive for everyone. Thanks again for your support and for helping us improve! Reach out to me anytime with feedback at Christina@800.com :) JV JanetStar V. Evangelist Civic & Social Organization Used the software for: Less than 6 months ### "I found the BEST!" January 8, 2026 5.0 I've had the best experience with 800.com, because of the professional support received when I needed help. I also love how easy everything is and is already explained on the site to the point where I can manage my own number online. Pros I like the support provided in maneuvering through the site and understanding how it works. It is user friendly and I was able to easily set up my number by myself being guided from basic steps from the site. Cons I don't like how I have to wait for the payment to be due, rather than being able to pay ahead of time. Review Source Response from 800.com March 12, 2026 Thank you your positive review Janet! We are so happy to hear how easy the setup was and that you have had the best experience. I believe you may have the option to pay ahead by reaching out to support@800.com. MC Michael C. Managing Member Law Practice Used the software for: Less than 6 months ### "Excellent call quality, service, and support for a very advantageous monthly cost." March 12, 2025 5.0 Call quality is excellent. The features are rock solid and easy to use. Likewise, the tech support is quick to reply and with the appropriate advice. The customer service was able to resolve an issue with ease. I would definitely recommend them to other colleagues. Pros Call quality, service/support, and price Cons Lack of VOIP phone availability. Would like additional on hold music options. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 800.com Price and complicated onboarding process with them. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Better price and faster response time with customer service requests. Review Source Response from 800.com March 24, 2025 Thank you for your wonderful review and feedback Michael! We’re so glad to hear you’re enjoying the call quality, features, and support. Your feedback on VOIP options and hold music is appreciated and I would love to hear more about that, as we are always looking to provide the best features for our customers. We're grateful you chose 800.com and look forward to supporting your business! You can reach out to me directly at Christina@800.com ND Nate D. General Manager Construction Used the software for: Less than 6 months ### "Great and Easy " November 25, 2025 5.0 Great experience. The product is great, the response time is great, and getting started couldn’t be easier. Pros It’s super easy to use and gives us exactly what we need to help establish a national presence. Messages and calls are sent directly to wherever we are. There’s even a text option. Cons There are no negatives that come to mind. We use the product every day, and have not had a single issue so far. Review Source Response from 800.com January 9, 2026 Thank you so much for the fantastic review Nate! We’re thrilled to hear that 800.com has made it easy for your business to establish a national presence and that features like message forwarding, call routing, and text messaging are helping you stay connected no matter where you are. It’s especially great to hear that everything has been running smoothly and that getting started was effortless. That’s exactly what we aim to deliver; simple, reliable tools that just work. We would love to feature you and your company as a customer success story! Reach out to me directly at Christina@800.com if you are interested :) Thanks again for choosing 800.com! TW Terri W. President Graphic Design Used the software for: 6-12 months ### "I love my 800#" January 6, 2026 5.0 I had a superb experience with the user-friendly website. I was able to pick the number that lines up with my cell number, so they are same. Pros I love the fact that it rings into my existing cell phone. I printed my business cards with the toll-free option, and they look so professional. Cons I love all of it. I honestly cannot say anything negative about the service. Having a toll-free number puts my mind at ease that I will not lose any calls. Review Source Response from 800.com March 12, 2026 Thank you so much for this amazing review Terri! We are so happy that you were able to get a toll-free number that matches your business and adds to your companies credibility. EV Esdras V. CEO Financial Services Used the software for: Less than 6 months ### "Wouldn’t do business with this provider. " May 14, 2025 1.0 The one-star rating accurately reflects my experience. The quickest call I’ve ever received from a company representative, excluding sales, was after we had rated the firm. Pros The sales guy was great. JK was great he had great follow up. Cons The support is utterly appalling. Whether you use their portal or try to call, it feels like a small company with no one available for assistance. We had to attempt to set up the account twice. The first time was successful, but then the setup was erased without any notification. To our surprise, they arbitrarily added new fees for toll-free calls from certain areas outside the US, like Puerto Rico. No other provider we contacted charges for these calls. At over 50 cents a minute, their service becomes the most expensive. Review Source Response from 800.com June 9, 2025 Hi there, thank you for the positive feedback on our sales member JK. We are sorry to hear about your experience after. When speaking with our customer support team and JK, it looks like there may have been some confusion on what the minimum initial charges are for calls to and from PR vs our per call rate. Although our team was able to port in your numbers and complete your initial onboarding on 4/30. It looks like there were no further calls or outreach to our support team after, and only to JK, so we were not able to respond. Outside calls to PR are not 50 cents a minute, but do carry an initial minimum of $15 before we bill, depending on your plan. We are happy we were able to make contact with you and explain the situation. We appreciate the opportunity to clarify and wish you all the best moving forward. LS Lance S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Goals Achieved with No Issues" May 12, 2025 5.0 Very smooth, simple, amd meets needs and goals for the purpose it serves. No complaints. Pros We have been using 800.com for many years now. The ability to have a Vanity Number that is easy for potential client to remember, has definitely paid for itself in terms of increased opportunities and revenue! Cons Like all things in biz, wish it was less costly Review Source Response from 800.com May 13, 2025 Thank you so much for being a loyal 800.com customer over the years Lance! We love hearing that your vanity number has helped drive more opportunities and revenue for your business. We believe that is one of the biggest advantages of a toll-free number, and we’re glad to see it paying off for you. We also hear your feedback on pricing. Thanks again for the kind words — we’re proud to be part of your business success and look forward to supporting your goals in the years ahead! AM Adriana M. Vice President Staffing and Recruiting Used the software for: 1-2 years ### "Great Deal " November 24, 2025 5.0 Pros Super easy to use and havent had any issues. We can provide an 800 number for a relatively low price. Cons There isnt anything to add in this category Review Source Response from 800.com January 9, 2026 Thank you Adriana! We are so happy to hear that the platform and process has been so easy. BB Brent B. Owner Management Consulting Used the software for: Less than 6 months ### "Business 800" February 3, 2026 5.0 My overall experience with 800.com has been great. It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs. I would recommend it to anyone needing a professional phone solution. Pros 800.com is fast, easy to set up, and very reliable. I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient. The system works smoothly and saves time for daily business operations. Cons Honestly, there haven’t been any negative issues so far. The service has worked exactly as expected, and I haven’t experienced problems with call quality, features, or reliability since using the platform. Review Source Response from 800.com March 2, 2026 Thank you so much for this thoughtful and detailed review Brent! We’re thrilled to hear that 800.com has been fast, reliable, and easy to use for your business. It’s great to know that the call summaries are helping you track communication efficiently — that’s exactly the kind of time-saving insight we aim to provide. We truly appreciate your recommendation and are glad the platform is fitting seamlessly into your daily operations. Thank you for choosing 800.com! KL Kevin L. Operations Support Manager Construction Used the software for: 6-12 months ### "Highly Recommend" March 12, 2025 5.0 800.com saved us when we were forced to switch toll free providers due to previous provider terminating their toll free service. 800.com has been nothing but dependable and convenient. Highly recommend. Pros Simple to setup and manage. Support was terrific with initial questions and configuration steps. Dashboard and portal are user friendly. Cons Honestly, we have had no issues with the service or website to date...Very happy. Switched from [Voyant](https://www.capterra.com/p/214142/Voyant/) Voyant was terminating their toll free services and we needed to find a new option. Review Source Response from 800.com March 18, 2025 Thank you for your wonderful review! We're so glad 800.com could provide a reliable and seamless transition when you needed a new toll-free provider. It’s great to hear that setup was simple and our support team was helpful. We truly appreciate your recommendation and look forward to continuing to serve your business! DR Daniel R. CEO Consumer Services Used the software for: 6-12 months ### "Most reliable phone service provider for businesse\]" May 8, 2025 5.0 It’s helping my clients reach me more effectively. Pros 800.com is easy to use. I don’t miss any calls. Voicemails were easy to set up and were effective. The workflows were just as great. Cons There weren’t any downfalls or parts of 800.com I didn’t like. Review Source Response from 800.com May 13, 2025 Thank you so much for your kind and thoughtful feedback Daniel! We’re excited to hear that 800.com has been a reliable solution for your business. Knowing that you’re not missing any calls and that features like voicemail and workflows are working seamlessly for you means a lot to our team. We designed 800.com to be simple, effective, and dependable — and it’s wonderful to hear it’s helping your clients connect with you more easily. Thank you again for choosing us! BB Brian B. VP Support and Training Security and Investigations Used the software for: Less than 6 months ### "Extremely Impressed... Easy to Setup and Use!" July 28, 2025 5.0 Extremely efficient and easy to use. Reporting is great to understand how the number is performing. changes are easy an intuitive. Pros 800.com made the process of searching, purchasing, and set up so easy. I was amazed at how efficient the whole process was. Beyond that, the reporting analytics are easy to use, full of information, and make putting together performance updates a breeze. Extremely impressed! Cons Nothing at all... seriously. I had such a good experience and never ran into any difficulties in purchasing, setup, or use. Review Source Response from 800.com August 18, 2025 Thank you so much for your wonderful feedback! We’re thrilled to hear your experience with 800.com has been smooth, efficient, and even impressive! It’s great to know that everything from searching and purchasing to setup went off without a hitch, and we’re so glad our reporting analytics are helping you easily track and understand performance. We aim to keep everything intuitive and actionable, so hearing this confirms we’re on the right track. We truly appreciate your support and look forward to continuing to deliver a top-notch experience for your business! FC Frank C. Manager Retail Used the software for: 1-2 years ### "Highly satisfied with service" July 31, 2025 5.0 We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful. We've never had a service interruption or any billing problems. Customer service responds promptly to issues and questions. Pros This service works well and is easy to use and set up. Several of the available features are very useful. Customer service always replies promptly. Cons I've used this service for a couple of years now and have not had any issues or complaints to speak of. Review Source Response from 800.com March 12, 2026 Thank you Frank! We love that the features and customer service have worked so well for you over the years. Thank you for being a longtime customer, we appreciate you! NH Nathan H. Owner Consumer Services Used the software for: Less than 6 months ### "Great for a vanity number" November 24, 2025 5.0 It’s been a positive experience. I received the vanity number I wanted. The app is effective and reliable Pros Vanity number that I wanted was available. Often times it’s hard to get one or find one. The service made it simple. Cons Doesn’t work with native phone. You have to use their app but their app is fine. You can send and receive text messages as well. Review Source Response from 800.com January 8, 2026 Thank you for the great review Nathan! We’re so glad to hear you were able to get the vanity number you wanted and that the app has been both effective and reliable. We’re always exploring ways to improve flexibility, and feedback like yours helps guide that process. Thanks again for choosing 800.com! SN Salvatore N. Owner Public Safety Used the software for: Less than 6 months ### "Great Service " October 12, 2025 5.0 From the initial payment to now fully set up and running I have had great success with the product and services Pros Great value, easy setup and user friendly website. The customer service is top tier, once completing the welcome call i was set up Cons I don’t have any issues or concerns to address at this time. Very streamline and easy to use. No issues to report Review Source Response from 800.com October 15, 2025 Thank you so much for the fantastic feedback Salvatore! We’re so happy to hear that everything from payment to setup has been smooth and successful for you. We love that the welcome call helped you get up and running quickly, and that our website and tools have been easy to navigate. We’re proud to offer great value and top-tier support, so your words mean a lot to our team. Thanks again for choosing 800.com! BG Brian G. Interventionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very good app!" January 2, 2026 4.0 Very good so far. Easy to get inbound calls. Easy to use app. Easy to create new phone numbers. Accessing voicemails is easy. Pros I like their app and their fast customer support. I like how I get fast notifications of any voicemails Cons I don’t like how you don’t get prompts for missed calls and I also think the service is pricey per number Review Source Response from 800.com March 12, 2026 Thank you Brian! We are so happy you are loving the app and that it is so easy to use the platform. I think there is a way to get notified via email and text to your forwarding number when you miss a call. Please reach out to us at Support@800.com and we can check your settings. TF Tracy F. Chief Growth Operations Officer Insurance Used the software for: Less than 6 months ### "Excellent customer service! And easy to use!" February 27, 2026 5.0 First of all, the customer service I received from \[sensitive content hidden\]! He was THE most cheerful person and THE most helpful. I had set up my account and ended up making a mess by adding a second account instead of a second number to the account. He not ony cleaned up my mess and set me up with one account that saved me money, he went way beyond what I expected and continued to work with me setting up my account, the profile, the greetings. He didd the set up for me. And all with such cheerfulness and we laughed a lot, becuase i really did make a mess of things! Secondly, after using 800.com for a few days, it is so easy to use. I really like that you can set it to ring at multiple numbers. And receive the voicemail message alerts in your email. Cons Not really a con but the only challenege was trying to get the AI voice to pronounce our company name correctly! It's still not perfect but good enough. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review Tracy! We are so happy you are using our AI features and they are getting better and better everyday :) CT Caleb T. Cleaning Environmental Services Used the software for: 1-2 years ### "800.commis great " May 13, 2025 5.0 It has been good, there are a few little bugs but it could be better in a few ways Pros It is so easy to have multiple Phones connected to receive calls! Cons I wish that all 3 phones got the call for some reason only 2 get it. It used to be all of them then it changed to just 2. Review Source Response from 800.com May 24, 2025 Thank you Caleb! We are so happy to hear how helpful and easy it has been using 800.com for your business lines. We would love to hear your feedback on any suggested improvements and get your settings adjusted so it's back to ringing all 3 lines. You can reach out to me directly at Christina@800.com :) AP Arziki P. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "A Necessary Tool for Small Businesses" November 11, 2024 5.0 I'm a satisfied customer and am pleased with the service. Pros The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners. Cons The only complaint I would have is with the text-verification feature. There should be more information on the necessary steps and information for application approval early on; but, as I've proceeded, the 800.com team has been quite helpful. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing 800.com 800.com's interface was very practical and the price was excellent. Review Source Response from 800.com December 6, 2024 Thank you Arziki! We are happy to hear about the excellent customer service and appreciate your feedback about the SMS verification. We will look into some ways we can share that information earlier. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at Christina@800.com. LB Lance B. Founder Construction Used the software for: 6-12 months ### "Great experience, easy set up." February 28, 2026 5.0 Pros quick easy setup that fulfilled all of our needs and provided us access to systems that helped us direct our calls to the right person. Cons Nothing comes to mind, again, the process was very simple to set up and the billing was fair, accurate and documented. Review Source Response from 800.com March 12, 2026 Thank you for your positive review Lance! Talk to a Capterra advisor for free and get results within 15 minutes.