# Page 3 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of 800.com ## Showing most helpful reviews Showing 51-75 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Leslie S. Sr. EA Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Setup and Straightforward to Use" December 4, 2025 4.0 My experience with 800.com has been smooth from the beginning. I signed up, set my number, and got everything running without any confusion. The platform feels clear and simple, so I spend my time moving through tasks instead of trying to figure out how things work. Pros What I like most is the ease of use and how quick it is to get started. Everything sits in one place and the steps make sense, which helps me stay focused. Alternatives considered [Zoom Phone Reporting and Analytics](https://www.capterra.com/p/10009030/Variphy-Call-Analytics-for-Zoom-Phone/) Reason for choosing 800.com I looked at Zoom Phone before moving forward with 800.com. The process felt difficult from the start. I had multiple account managers reaching out and I never received a clear answer to simple questions. The back and forth slowed everything down and made the setup feel confusing. I needed something easy to start and easy to understand, so I moved on and chose 800.com instead. Review Source Response from 800.com March 12, 2026 Thank you so much for this positive and detailed review Leslie! We love hearing how our product has made your day to day easier and increased your productivity. That is one of the main reasons we built 800.com and are happy to have you as a customer :) DH David H. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Great value is for sure" September 24, 2025 3.0 everything over is ok i mean the features are nice and value is good, compared to others we have used this is great, for us we just have a issue with not being able to send out message even after being approved Pros Call management is great and i like the orginazation, the learning curve isn't hard to deal with. and very easy to work with. Cons the one prime issue we have now is the messaging and texting. even with the approval the old rejected one i still in the way and the client support is very slow and never picked up phone during working hours after multiple call attempts. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) because they dont support canada very much and our business is only in canada Review Source Response from 800.com October 3, 2025 Thank you so much for your thoughtful review and for sharing your experience! We really appreciate your kind words about our call management features and the overall value 800.com has provided. We’re truly sorry to hear about the trouble you're having with messaging and the delay in getting support. It sounds like there may still be a lingering issue with a previously rejected SMS registration, even after your approval. That shouldn’t be happening, and we want to get that resolved as quickly as possible. We also apologize for the difficulty you had reaching our support team by phone. That’s not the experience we want anyone to have and we are actively working on improving our responsiveness across all channels to ensure issues like this are addressed without delay. Please feel free to reach out directly to support@800.com with your account details, and we’ll make this a priority. We're here to help and would love the chance to make things right. AB Ajah B. Interior Designer Hospitality Used the software for: 6-12 months ### "Great Call Features, But Text features Could Be Easier" March 23, 2026 4.0 Overall, my experience with 800.com has been positive. It does exactly what it’s supposed to do when it comes to managing business calls and maintaining a professional presence. However, improving accessibility to customer support especially through texting would take the experience to the next level. Pros Easy to use : What I liked most about 800.com is how easy it is to set up a business phone number and manage calls in one place. The call forwarding, voicemail, and tracking features are very helpful for staying organized and professional. It’s a solid solution for small business owners who need a reliable communication system without something overly complicated. Cons Not able to text my customers: What I liked least is that it’s not as easy to text customers as I would prefer. In today’s fast-paced environment, having a simple and direct texting option for my 800 # would make the experience much smoother and more convenient, especially when you need quick answers. Review Source RL Rob L. VP Health, Wellness and Fitness Used the software for: 1-2 years ### "Good tech - good value" July 27, 2025 5.0 Good service - picked out a good number - tech works well I also appreciated the reliability—calls were clear and consistent, and I never experienced downtime. Pros Good technology and value. Helpful staff. how simple and intuitive the platform is. Setting up a toll-free number took just minutes, and the user interface made it easy to manage call forwarding, voicemails, and analytics. Cons Their customer support was responsive and helpful, making the entire experience smooth from start to finish. Review Source Response from 800.com March 12, 2026 Thank you Rob! We are so happy to hear how easy the entire process was to get set up and that the platform is so helpful and intuitive. Thank you for being a customer :) SE Steve E. Owner Public Safety Used the software for: I used a free trial ### "Don't Waste your time, they will waste yours." September 11, 2025 1.0 This was overall and awful experience. They are unprofessional and they system is subpar too way to long for a number to be activated. Pros The only thing I liked most was the number was easy to establish and get set up, it only took about 10 minutes. Cons They are quick to take payment, but 3 to 5 days to set up a number is not reasonable with todays technology. We were scheduled for an "Onboarding Zoom Call" and 15 minutes after said scheduled time, we were rescheduled with no notification by email to later in the day. Our time is valuable and wasting it is not good business practice. Review Source Response from 800.com October 3, 2025 Hi there, we’re really sorry to hear that your experience didn’t meet expectations. That’s certainly not the impression we want to leave. After reviewing our records, we weren’t able to locate an account or scheduled call using the email associated with this review. That said, we’d love to help get this sorted as quickly as possible. Our toll-free and local numbers typically activate instantly, or within 1–3 business days depending on the type selected. You can always check your number’s activation status through your 800.com dashboard. We offer onboarding calls, support via email, and live assistance Monday through Friday, 9am–6pm ET , and we want to make sure nothing gets missed. If you’re still experiencing delays or need help rescheduling, please reach out to us directly at support@800.com with your account email so we can look into it right away. We truly appreciate your feedback and would love the chance to turn your experience around. BK Brooke K. Owner Consumer Goods Used the software for: 1-2 years ### "Excellent Value. Excellent Support" February 19, 2026 5.0 I've been a customer for over a year now and I love the platform and everything has been excellent with my service. Pros I have been a customer for over a year now. I feel 800.com is a great value added features and excellent support. Cons The platform is very techy, but support will help you set up everything you need to run your business. Review Source Response from 800.com March 2, 2026 Thank you so much for this positive review and being with us for over a year! We’re glad to hear you’re finding real value in the features and that our support team has been there to help when things felt a bit technical. We know not everyone lives in phone systems all day, so making sure you feel supported is incredibly important to us. We love that your overall experience has been excellent and we look forward to continuing to grow with you! AR Andre R. Ceo Alternative Dispute Resolution Used the software for: 6-12 months ### "Excellent hands down" May 12, 2025 5.0 Excellent 12 out of 10 like honestly when I say they have made my business receiving toll-free calls 10 times easier I mean the experience is the best I’ve had overall a lot of companies Pros Convenient and essy literally I can talk to clients all day all night and receive calls at any time. It also even allow you to be able to text clients. Cons Nothing I honestly can’t even think of anything bad to say about this company. I mean, if you can’t think about something bad to say about this company, you’re probably just doing it because you have nothing else better Review Source Response from 800.com May 13, 2025 Wow — thank you so much for the amazing feedback Andre! We’re honored to hear that 800.com has made such a big impact on your business. It’s great to know that the convenience of calling and texting clients around the clock is making things easier for you. We’re especially glad to hear that your toll-free communication has become smoother and more effective — that’s exactly what we aim for. Your "12 out of 10" praise truly made our day! We appreciate your support and are proud to be part of your business journey. We would love to feature your business story if you are interested? Just reach out directly to Christina@800.com RP Roxanne P. Owner Pharmaceuticals Used the software for: Less than 6 months ### "Very Worth it! " November 10, 2025 5.0 Very good. I have no complaints. Easy to set up. Easy to set up voicemail. Overall very easy to work with. Pros Easy to set up with the personalized phone number I wanted. I like that I could pick a phone number that easily identifies what my business does. Cons I wish it had a hosting function. I would have liked to have a separate phone line for my number. No big deal. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing 800.com I was able to create a personalized phone number. Review Source Response from 800.com January 7, 2026 Thank you so much for your feedback Roxanne! We’re glad to hear your experience with 800.com has been smooth and easy! It’s great to know that being able to choose a personalized phone number helped you create a stronger connection to your business identity. We love helping customers find numbers that reflect what they do. It’s such a simple but powerful way to boost brand recognition. We also appreciate your note about hosting functionality. While 800.com doesn’t currently offer a fully separate hosted line, we’re always listening to feedback like yours as we continue to evolve our features. Thanks again for choosing 800.com. We’re proud to support your business and here anytime you need us! Warm regards, The 800.com Team BV Bhargav V. Owner Real Estate Used the software for: 2+ years ### "Great service that we have used since business inception" July 26, 2025 5.0 Pros We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call forwarding and managing call routings. I would definitely recommend the services to whoever is looking for one. Cons Nothing much to say here, we are very happy with the overall service and will continue to use this for the next foreseeable future. Review Source Response from 800.com August 18, 2025 Thank you so much for trusting us and for sharing your positive experience! We’re honored to have been with you since the start of your business, and so happy to hear that features like call routing, call forwarding, and greeting setup have been helpful tools along the way. Making those tasks simple and flexible is exactly what we aim for. It means a lot to know you're happy with our service and plan to continue using 800.com well into the future. We’re proud to support your business and appreciate your recommendation! MA Moutaz A. Owner Accounting Used the software for: Less than 6 months ### "Excellent and User-Friendly Service" September 2, 2025 5.0 Overall, my experience with 800.com was excellent. The platform’s reliability and the professionalism of the support team made managing my toll-free numbers simple and efficient. Minor improvements in the user interface could make it even better for new users. Pros The aspect I liked most about 800.com was their professionalism and reliability. Their platform is intuitive, and the customer service team is always ready to provide helpful guidance. Cons One thing I liked least was that some features could be more intuitive for new users. Adding more tutorials or step-by-step guides could make the platform even easier to use.” Review Source Response from 800.com October 15, 2025 Thank you so much for your kind and detailed feedback Mautoz! We’re thrilled to hear that you’ve had an excellent overall experience with 800.com, especially when it comes to the platform’s reliability and the support you’ve received from our team. We truly appreciate your input on improving the onboarding experience for new users and love your suggestion about adding more tutorials and step-by-step guidance. That is something we're actively working on, along with the interface, to make the platform even more intuitive for everyone. Thanks again for your support and for helping us improve! Reach out to me anytime with feedback at Christina@800.com :) JV JanetStar V. Evangelist Civic & Social Organization Used the software for: Less than 6 months ### "I found the BEST!" January 8, 2026 5.0 I've had the best experience with 800.com, because of the professional support received when I needed help. I also love how easy everything is and is already explained on the site to the point where I can manage my own number online. Pros I like the support provided in maneuvering through the site and understanding how it works. It is user friendly and I was able to easily set up my number by myself being guided from basic steps from the site. Cons I don't like how I have to wait for the payment to be due, rather than being able to pay ahead of time. Review Source Response from 800.com March 12, 2026 Thank you your positive review Janet! We are so happy to hear how easy the setup was and that you have had the best experience. I believe you may have the option to pay ahead by reaching out to support@800.com. latoya T. Owner Financial Services Used the software for: Less than 6 months ### "So grateful for this service " August 4, 2025 5.0 Perfect and affordable! I’m able to use it any time and any where.. the facts are you can’t go wrong Pros The convenience and ease and the simplicity…I am able to reach out to my clients with confidence…….. Cons No complaints here. I was nervous at first because I did not know how it would work but after installing the app n using it I’m satisfied Review Source Response from 800.com March 12, 2026 Thank you Latoya! We are so happy to hear that our product and service hits the mark on convenience, ease of use and pricing. Thank you for choosing us! CA Corrida A. Owner Consumer Services Used the software for: Less than 6 months ### "Solid service" November 11, 2025 5.0 So far so good, I like the option of a toll free number that is not too expensive and easy to use. I love the service and experience thus far. Pros I like that's it's Easy to learn and the features are very innovative. I love the flexibility of the service. Cons The price and the capabilities could not a bit easier to get to and tutorial should be made available immediately before getting the device. Review Source Response from 800.com January 7, 2026 Hi Corrida, Thank you so much for your kind review and we are so happy to hear you’re enjoying the flexibility and ease of use that 800.com provides! It’s great to know the service is delivering a positive experience so far and that the features are helping support your business needs. We especially appreciate your feedback on pricing transparency and accessibility of tutorials. That’s valuable input, and we're actively working to make onboarding even more intuitive - including easier access to learning materials and clearer pricing breakdowns up front. I would love to chat and learn more about what tutorials you would like to see. Please reach out to me at Christina@800.com if you are open to share more :) We’re so glad to have you with us and look forward to supporting your continued success! ND Nate D. General Manager Construction Used the software for: Less than 6 months ### "Great and Easy " November 25, 2025 5.0 Great experience. The product is great, the response time is great, and getting started couldn’t be easier. Pros It’s super easy to use and gives us exactly what we need to help establish a national presence. Messages and calls are sent directly to wherever we are. There’s even a text option. Cons There are no negatives that come to mind. We use the product every day, and have not had a single issue so far. Review Source Response from 800.com January 9, 2026 Thank you so much for the fantastic review Nate! We’re thrilled to hear that 800.com has made it easy for your business to establish a national presence and that features like message forwarding, call routing, and text messaging are helping you stay connected no matter where you are. It’s especially great to hear that everything has been running smoothly and that getting started was effortless. That’s exactly what we aim to deliver; simple, reliable tools that just work. We would love to feature you and your company as a customer success story! Reach out to me directly at Christina@800.com if you are interested :) Thanks again for choosing 800.com! TW Terri W. President Graphic Design Used the software for: 6-12 months ### "I love my 800#" January 6, 2026 5.0 I had a superb experience with the user-friendly website. I was able to pick the number that lines up with my cell number, so they are same. Pros I love the fact that it rings into my existing cell phone. I printed my business cards with the toll-free option, and they look so professional. Cons I love all of it. I honestly cannot say anything negative about the service. Having a toll-free number puts my mind at ease that I will not lose any calls. Review Source Response from 800.com March 12, 2026 Thank you so much for this amazing review Terri! We are so happy that you were able to get a toll-free number that matches your business and adds to your companies credibility. KL Kiersten L. Managing Director Consumer Services Used the software for: Less than 6 months ### "Great Experience " March 18, 2026 4.0 Great experience overall. Had some minor bugs / issues that we had to navigate at first, but great usage case. No complaints. Does the job well Pros Very useful. Exactly what I needed. I really like the voicemail set up feature . We were able to set up a very professional voicemail in a short amount of time using the built in tools . Cons I have noticed some minor bugs with the app. Some issues with calls being immediately dropped . Also some issues with calls being inaudible at times or failing to go through. This usually resolves following a closing and reopening of the application . Also ran into some call routing issues at the start , but got that squared away. No problems since . Review Source RP Robert P. CEO Hospital & Health Care Used the software for: 6-12 months ### "I got lucky" July 28, 2025 5.0 Pros I got lucky, I found a great 800 number platform for my small business. The fax function in particular is good. And the number options were creative and good. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 800.com Seemed easy to use and had key funtionality. Review Source Response from 800.com August 18, 2025 Thank you so much for your kind words! We’re so glad you found 800.com to be a great fit for your small business, and we love hearing that the fax function and number options stood out for you. Ease of use and essential functionality are at the heart of what we aim to deliver, so it’s very rewarding to hear that’s what made the difference for you when choosing us over other providers. We appreciate your support and look forward to continuing to serve your business! GM Goran M. Regional Sales and Support Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple and reliable" April 10, 2026 5.0 We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs Pros Simplicity and reliability. Very easy to set up, and helpful in my company's daily support work and activities Cons In the past, we had some issues with forwarding of calls to international numbers. Not sure if it has been fixed in the meantime. Review Source BB Brent B. Owner Management Consulting Used the software for: Less than 6 months ### "Business 800" February 3, 2026 5.0 My overall experience with 800.com has been great. It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs. I would recommend it to anyone needing a professional phone solution. Pros 800.com is fast, easy to set up, and very reliable. I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient. The system works smoothly and saves time for daily business operations. Cons Honestly, there haven’t been any negative issues so far. The service has worked exactly as expected, and I haven’t experienced problems with call quality, features, or reliability since using the platform. Review Source Response from 800.com March 2, 2026 Thank you so much for this thoughtful and detailed review Brent! We’re thrilled to hear that 800.com has been fast, reliable, and easy to use for your business. It’s great to know that the call summaries are helping you track communication efficiently — that’s exactly the kind of time-saving insight we aim to provide. We truly appreciate your recommendation and are glad the platform is fitting seamlessly into your daily operations. Thank you for choosing 800.com! John R. Owner Insurance Used the software for: 2+ years ### "Pleased with 800.com as an e-fax and toll free number source for my company" August 5, 2025 5.0 Overall I am very pleased with 800.com due to their excellent customer service and great value for the services they provide. Pros I've been pleased with 800.com, as the interface is easy to navigate. Services have always been consistent and the pricing is affordable. Cons When I initially signed up for 800.com years ago, I found the service not as reliable as it is today. However, the company changes have been positive and more reliable now. Review Source Response from 800.com September 2, 2025 Thank you so much for sharing your positive experience John We love hearing that our platform has become more reliable and consistent over time, and that you continue to enjoy the easy-to-use interface, affordable pricing, and strong customer service. We’re always working to improve, and feedback like yours reminds us that those efforts make a real difference. We truly appreciate your trust and look forward to continuing to support your business for years to come! CS Catrena S. Founder CEO Non-Profit Organization Management Used the software for: 6-12 months ### "BETTER THAN EXPECTED!!!" May 14, 2026 5.0 Very pleased and very convenient. They definitely have met my expectations thus far. I have multiple numbers plus a fax. Pros Convenient..affordable. alot of flexibility. Tech support is quick on responding and very patient with newcomers like myself. Cons I really dont have any complaints so far. Nothing negative at all thus far. MAYBE a 24 hr tech support for people like me that work late nights. Review Source PM Petra M. Producer Entertainment Used the software for: 6-12 months ### "800.com is the bomb" November 26, 2025 5.0 Pros The ease of use - with finding a number, porting a number, setting up the call flow, setting up voicemail. The transcription service is also very nice. I also love the user interface! Cons Maybe cost - it's a little bit more expensive than competitors but I found it to still be competitive. Review Source Response from 800.com January 9, 2026 Thank you so much for the great review Petra! We’re glad to hear you’ve had a smooth experience with 800.com, from finding and porting a number to setting up your call flow and voicemail. It’s also great to know the transcription feature and user interface are making your day-to-day even easier. We appreciate your note on pricing as well. We’re committed to delivering consistent value through reliability, ease of use, and dedicated support so we're glad you’ve found it competitive overall. We would love to hear more about how you use your transcription and feature your review and company. Reach out to me at Christina@800.com if you are interested :) Thanks again for choosing 800.com! NM Nate M. Founder and managing Director Financial Services Used the software for: 6-12 months ### "5 trillion stars for 800.com" April 5, 2026 5.0 Pros Easy to use and EXCELLENT customer service that never disappoints! 100% stable phone connection 800.com is THE BEST! Cons Nothing. My experience with 800.com has been simply outstanding. There is nothing wrong with this software. It is absolutely flawlessly delivered. Review Source JS John S. Owner Consumer Services Used the software for: Less than 6 months ### "Leave a message " January 24, 2026 5.0 They understood exactly what I needed, gave suggestions to help me, and provided me with the best service that I could’ve asked for. Pros The phone support from the start has been awesome. They were very prompt in returning my call or email with the help I was looking for. Cons I have no problems or unresolved issues. The process of setting my number up is very thorough and complete. Review Source Response from 800.com March 2, 2026 Thank you so much for this wonderful review John! We’re thrilled to hear that your experience with our phone support team has been prompt and helpful from the very beginning. It means a lot to know that our team understood your needs, offered helpful suggestions, and delivered the level of service you were hoping for. We’re grateful you chose 800.com! AM Adriana M. Vice President Staffing and Recruiting Used the software for: 1-2 years ### "Great Deal " November 24, 2025 5.0 Pros Super easy to use and havent had any issues. We can provide an 800 number for a relatively low price. Cons There isnt anything to add in this category Review Source Response from 800.com January 9, 2026 Thank you Adriana! We are so happy to hear that the platform and process has been so easy. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.