# Page 4 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is 800.com the right Call Tracking solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/208208/800-com/reviews --- 800.com 4.7 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of 800.com ## Showing most helpful reviews Showing 76-100 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michael C. Managing Member Law Practice Used the software for: Less than 6 months ### "Excellent call quality, service, and support for a very advantageous monthly cost." March 12, 2025 5.0 Call quality is excellent. The features are rock solid and easy to use. Likewise, the tech support is quick to reply and with the appropriate advice. The customer service was able to resolve an issue with ease. I would definitely recommend them to other colleagues. Pros Call quality, service/support, and price Cons Lack of VOIP phone availability. Would like additional on hold music options. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 800.com Price and complicated onboarding process with them. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Better price and faster response time with customer service requests. Review Source Response from 800.com March 24, 2025 Thank you for your wonderful review and feedback Michael! We’re so glad to hear you’re enjoying the call quality, features, and support. Your feedback on VOIP options and hold music is appreciated and I would love to hear more about that, as we are always looking to provide the best features for our customers. We're grateful you chose 800.com and look forward to supporting your business! You can reach out to me directly at Christina@800.com EV Esdras V. CEO Financial Services Used the software for: Less than 6 months ### "Wouldn’t do business with this provider. " May 14, 2025 1.0 The one-star rating accurately reflects my experience. The quickest call I’ve ever received from a company representative, excluding sales, was after we had rated the firm. Pros The sales guy was great. JK was great he had great follow up. Cons The support is utterly appalling. Whether you use their portal or try to call, it feels like a small company with no one available for assistance. We had to attempt to set up the account twice. The first time was successful, but then the setup was erased without any notification. To our surprise, they arbitrarily added new fees for toll-free calls from certain areas outside the US, like Puerto Rico. No other provider we contacted charges for these calls. At over 50 cents a minute, their service becomes the most expensive. Review Source Response from 800.com June 9, 2025 Hi there, thank you for the positive feedback on our sales member JK. We are sorry to hear about your experience after. When speaking with our customer support team and JK, it looks like there may have been some confusion on what the minimum initial charges are for calls to and from PR vs our per call rate. Although our team was able to port in your numbers and complete your initial onboarding on 4/30. It looks like there were no further calls or outreach to our support team after, and only to JK, so we were not able to respond. Outside calls to PR are not 50 cents a minute, but do carry an initial minimum of $15 before we bill, depending on your plan. We are happy we were able to make contact with you and explain the situation. We appreciate the opportunity to clarify and wish you all the best moving forward. LS Lance S. Owner Professional Training & Coaching Used the software for: 2+ years ### "Goals Achieved with No Issues" May 12, 2025 5.0 Very smooth, simple, amd meets needs and goals for the purpose it serves. No complaints. Pros We have been using 800.com for many years now. The ability to have a Vanity Number that is easy for potential client to remember, has definitely paid for itself in terms of increased opportunities and revenue! Cons Like all things in biz, wish it was less costly Review Source Response from 800.com May 13, 2025 Thank you so much for being a loyal 800.com customer over the years Lance! We love hearing that your vanity number has helped drive more opportunities and revenue for your business. We believe that is one of the biggest advantages of a toll-free number, and we’re glad to see it paying off for you. We also hear your feedback on pricing. Thanks again for the kind words — we’re proud to be part of your business success and look forward to supporting your goals in the years ahead! TF Tracy F. Chief Growth Operations Officer Insurance Used the software for: Less than 6 months ### "Excellent customer service! And easy to use!" February 27, 2026 5.0 First of all, the customer service I received from \[sensitive content hidden\]! He was THE most cheerful person and THE most helpful. I had set up my account and ended up making a mess by adding a second account instead of a second number to the account. He not ony cleaned up my mess and set me up with one account that saved me money, he went way beyond what I expected and continued to work with me setting up my account, the profile, the greetings. He didd the set up for me. And all with such cheerfulness and we laughed a lot, becuase i really did make a mess of things! Secondly, after using 800.com for a few days, it is so easy to use. I really like that you can set it to ring at multiple numbers. And receive the voicemail message alerts in your email. Cons Not really a con but the only challenege was trying to get the AI voice to pronounce our company name correctly! It's still not perfect but good enough. Review Source Response from 800.com March 12, 2026 Thank you for this wonderful and thoughtful review Tracy! We are so happy you are using our AI features and they are getting better and better everyday :) LB Lance B. Founder Construction Used the software for: 6-12 months ### "Great experience, easy set up." February 28, 2026 5.0 Pros quick easy setup that fulfilled all of our needs and provided us access to systems that helped us direct our calls to the right person. Cons Nothing comes to mind, again, the process was very simple to set up and the billing was fair, accurate and documented. Review Source Response from 800.com March 12, 2026 Thank you for your positive review Lance! BH Brenda H. Owner CEO Consumer Services Used the software for: Less than 6 months ### "Pretty simple and Easy way to get a separate line for a new business. " May 28, 2026 5.0 Over all this was a good experience. It took minutes to obtain the number, fast easy and local. The only issue I had so far, last week somebody ( I’m guessing a robo caller) called that phone number over 170 times in 3 days. I was able to get ahold of \[sensitive content hidden\] I believe, and they walked me through a solution that helped. Yes it was maddening!! Pros I loved the convenience and ease of setting up my new local number. I don’t have to use my personal number for business and I’m not required to carry a second phone!! The new local number rings straight to my current phone. Cons I’m not quite good with having to setup SMS I guess I’m spoiled with that all already done in the background with conventual cell phones. But it minor in comparison to other options. Review Source Response from 800.com June 2, 2026 Thank you for your review Brenda! We're glad to hear getting your new local number was fast and easy, and that you can keep your personal and business calls separate without carrying a second phone. That's exactly the kind of flexibility we aim to provide. We also appreciate your feedback about SMS setup. While the verification process can feel unfamiliar compared to traditional cell phone service, it helps ensure reliable and compliant messaging. And we're especially happy our support team was able to help resolve the spam call issue. We know how frustrating that can be, and we're glad we could get you back up and running quickly. Thanks again for choosing 800.com and for sharing your experience! NH Nathan H. Owner Consumer Services Used the software for: Less than 6 months ### "Great for a vanity number" November 24, 2025 5.0 It’s been a positive experience. I received the vanity number I wanted. The app is effective and reliable Pros Vanity number that I wanted was available. Often times it’s hard to get one or find one. The service made it simple. Cons Doesn’t work with native phone. You have to use their app but their app is fine. You can send and receive text messages as well. Review Source Response from 800.com January 8, 2026 Thank you for the great review Nathan! We’re so glad to hear you were able to get the vanity number you wanted and that the app has been both effective and reliable. We’re always exploring ways to improve flexibility, and feedback like yours helps guide that process. Thanks again for choosing 800.com! BG Brian G. Interventionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very good app!" January 2, 2026 4.0 Very good so far. Easy to get inbound calls. Easy to use app. Easy to create new phone numbers. Accessing voicemails is easy. Pros I like their app and their fast customer support. I like how I get fast notifications of any voicemails Cons I don’t like how you don’t get prompts for missed calls and I also think the service is pricey per number Review Source Response from 800.com March 12, 2026 Thank you Brian! We are so happy you are loving the app and that it is so easy to use the platform. I think there is a way to get notified via email and text to your forwarding number when you miss a call. Please reach out to us at Support@800.com and we can check your settings. SN Salvatore N. Owner Public Safety Used the software for: Less than 6 months ### "Great Service " October 12, 2025 5.0 From the initial payment to now fully set up and running I have had great success with the product and services Pros Great value, easy setup and user friendly website. The customer service is top tier, once completing the welcome call i was set up Cons I don’t have any issues or concerns to address at this time. Very streamline and easy to use. No issues to report Review Source Response from 800.com October 15, 2025 Thank you so much for the fantastic feedback Salvatore! We’re so happy to hear that everything from payment to setup has been smooth and successful for you. We love that the welcome call helped you get up and running quickly, and that our website and tools have been easy to navigate. We’re proud to offer great value and top-tier support, so your words mean a lot to our team. Thanks again for choosing 800.com! FC Frank C. Manager Retail Used the software for: 1-2 years ### "Highly satisfied with service" July 31, 2025 5.0 We've used this service for a couple of years now and are happy with it. It's easy to use and setup. Several of the features, like setting up extensions and separate voicemail boxes, are very useful. We've never had a service interruption or any billing problems. Customer service responds promptly to issues and questions. Pros This service works well and is easy to use and set up. Several of the available features are very useful. Customer service always replies promptly. Cons I've used this service for a couple of years now and have not had any issues or complaints to speak of. Review Source Response from 800.com March 12, 2026 Thank you Frank! We love that the features and customer service have worked so well for you over the years. Thank you for being a longtime customer, we appreciate you! RM Royneisha M. Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "My overall experience with 800.com has been great. The pricing is fair." May 28, 2026 5.0 My overall experience with 800.com has been great. It helped me create a more professional image for my business by giving me a dedicated business phone number that I can manage directly from my cellphone. The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying organized much easier. I also appreciate being able to separate business calls from personal calls without needing another device. The pricing is fair for the value you receive, and customer support has been helpful whenever I needed assistance. Pros 800.com made it really easy to set up a professional business phone number for my company. I like that I can keep everything organized from my phone without needing extra equipment. The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and business calls. The setup process was simple, the dashboard is easy to learn, and the pricing feels worth it for the features you get. Customer support was also responsive when I had questions. Overall, it gives my business a more professional image. Cons The only downside is that sometimes there can be a small learning curve when first setting up all the features and customizing everything. I also wish some advanced features were included in the lower-priced plans instead of requiring upgrades. Other than that, my overall experience has been positive. Review Source DR Daniel R. CEO Consumer Services Used the software for: 6-12 months ### "Most reliable phone service provider for businesse\]" May 8, 2025 5.0 It’s helping my clients reach me more effectively. Pros 800.com is easy to use. I don’t miss any calls. Voicemails were easy to set up and were effective. The workflows were just as great. Cons There weren’t any downfalls or parts of 800.com I didn’t like. Review Source Response from 800.com May 13, 2025 Thank you so much for your kind and thoughtful feedback Daniel! We’re excited to hear that 800.com has been a reliable solution for your business. Knowing that you’re not missing any calls and that features like voicemail and workflows are working seamlessly for you means a lot to our team. We designed 800.com to be simple, effective, and dependable — and it’s wonderful to hear it’s helping your clients connect with you more easily. Thank you again for choosing us! GK Gerald K. CEO Entertainment Used the software for: Less than 6 months ### "Ease of use" June 30, 2025 5.0 Extremely satisfied with my experience, both in the ease of use other app and their services thank you Pros I’ve used different services in the past for my company and none of them had the options and the ease of use that you do. Thank you for your service. Cons That I hadn’t found their service first I wasted a lot of time and money on other services that just could not do the job. Review Source Response from 800.com July 14, 2025 Thank you so much for the kind words! We’re so happy to hear that 800.com has been the most effective and easy-to-use solution for your business after trying other services. It means a lot to us that you’ve found real value in our platform and that the experience has been both smooth and satisfying. We’re here to help your business thrive, and love hearing feedback like yours. Thanks again for choosing 800.com! BB Brian B. VP Support and Training Security and Investigations Used the software for: Less than 6 months ### "Extremely Impressed... Easy to Setup and Use!" July 28, 2025 5.0 Extremely efficient and easy to use. Reporting is great to understand how the number is performing. changes are easy an intuitive. Pros 800.com made the process of searching, purchasing, and set up so easy. I was amazed at how efficient the whole process was. Beyond that, the reporting analytics are easy to use, full of information, and make putting together performance updates a breeze. Extremely impressed! Cons Nothing at all... seriously. I had such a good experience and never ran into any difficulties in purchasing, setup, or use. Review Source Response from 800.com August 18, 2025 Thank you so much for your wonderful feedback! We’re thrilled to hear your experience with 800.com has been smooth, efficient, and even impressive! It’s great to know that everything from searching and purchasing to setup went off without a hitch, and we’re so glad our reporting analytics are helping you easily track and understand performance. We aim to keep everything intuitive and actionable, so hearing this confirms we’re on the right track. We truly appreciate your support and look forward to continuing to deliver a top-notch experience for your business! RR Ryan R. Owner Broadcast Media Used the software for: Less than 6 months ### "800.com for your business needs" December 30, 2025 5.0 It's been cool I use the number for my radio station and all is well. The calls are crispy clear, I haven't had 1 dropped call yet Pros They gave me the number that I wanted specifically for my radio station. When no other company would Cons So far so good, there is nothing I didn't like about 800.com nothing has happened to the point where I needed customers service Alternatives considered [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing 800.com They other companies would not give me the vanity number I wanted Review Source Response from 800.com March 12, 2026 Thank you Ryan! We are so thrilled that you were able to get your perfect number and that the call service is so reliable. We are here whenever you need us. KL Kevin L. Operations Support Manager Construction Used the software for: 6-12 months ### "Highly Recommend" March 12, 2025 5.0 800.com saved us when we were forced to switch toll free providers due to previous provider terminating their toll free service. 800.com has been nothing but dependable and convenient. Highly recommend. Pros Simple to setup and manage. Support was terrific with initial questions and configuration steps. Dashboard and portal are user friendly. Cons Honestly, we have had no issues with the service or website to date...Very happy. Switched from [Voyant](https://www.capterra.com/p/214142/Voyant/) Voyant was terminating their toll free services and we needed to find a new option. Review Source Response from 800.com March 18, 2025 Thank you for your wonderful review! We're so glad 800.com could provide a reliable and seamless transition when you needed a new toll-free provider. It’s great to hear that setup was simple and our support team was helpful. We truly appreciate your recommendation and look forward to continuing to serve your business! AL Anthony L. CFO Environmental Services Used the software for: Less than 6 months ### "Highly recommended!" September 2, 2025 5.0 I was looking for an 800 service and came across 800.com. The pricing was good and the set up was incredibly easy. Pros Very easy set up and reliable service. Very happy with the service. It only took me about 5 minutes to complete the set up. I was also able to customize the greeting. Cons I have not encountered any cons yet. The platform seems very well designed and easy for user integration. Review Source Response from 800.com March 12, 2026 Thank you so much for this positive review Anthony! We love that our product design has made it easy for you to get setup so quickly and the service has been so reliable. That's exactly what we aim for :) ST Sunshine T. CEO Cosmetics Used the software for: Less than 6 months ### "Great for all business owners" April 15, 2026 4.0 Great so far.I would really recommend If you’re needing a phone line for your business.Or just needing an extra line. Pros What I like most about this company is that they actually have real customer service. This is amazing. Cons One thing that could be worked on is that It could be a little easier to maneuver. Which will make all businesses want to interact. Review Source JH Jarvis H. COO Non-Profit Organization Management Used the software for: 1-2 years ### "800.com solid entry door to call management" May 12, 2025 5.0 Very positive and smooth. Account Management is straightforward Pros The analytics in the tool and its ease of use. Also, the UI is very user-friendly Cons I'm not fond of the minutes being billed for call transfers. Review Source Response from 800.com May 14, 2025 Thank you for your thoughtful and positive review! We’re so glad to hear that you’re finding value in the call analytics and that the ease of use and user-friendly interface are making a positive impact on your experience. We also appreciate your candid feedback regarding billing for call transfers. We understand that every minute matters, and your input helps us as we continue to evaluate and improve our service offerings. Thank you again for sharing your experience and for choosing 800.com to support your business communication needs! SA Sarah A. Head of Operations Logistics and Supply Chain Used the software for: Less than 6 months ### "Great Service - Easy to Use" December 10, 2025 5.0 We've only been using 800.com for a couple months but so far we are happy with the service. Overall, no complaints and would recommend to others. Pros 800.com was easy to set up and has been easy to use thus far. The dashboard and settings are intuitive and easy to understand. Cons Overall, everything has been good. Its a bit confusing that the recommended numbers for vanity lines have an extra digit but upon testing we figured out that you can leave the last number off if needed. Alternatives considered [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing 800.com Price and ease of use were the main determinants. Review Source Response from 800.com March 12, 2026 Thank you Sarah! We are so happy to hear how easy the setup and dashboard have been. Thank you for choosing us! AW Adrian W. Marketing Manager Consumer Services Used the software for: Less than 6 months ### "Very easy to use and set up" June 27, 2025 5.0 5 out of 5 stars. Like I said, it was simple and easy to use. Very user-friendly with knowledgeable technical support staff. Pros Very easy to use and set up. Tech support offered was fast and responsive. The service works great. I would recommend 800.com. Cons None yet. The service has functioned as advertised and there has not been any friction in the process of using 800.com. Review Source Response from 800.com March 12, 2026 Thank you Adrian! We love hearing how easy the setup is and how quickly you are able to reach customer service. Thank you for being a customer :) AG Andy G. President Information Services Used the software for: 2+ years ### "800.com Review" July 26, 2025 5.0 Excellent service. Easy set up. Great value for the money. No bugs or issues. Good customer support. Pros Using 800.com phone system. Excellent service. Easy set up. Great value for the money. No bugs or issues. Cons Bit of a learning curve to get all the features to work. Bit of a learning curve to get all the features to work. Review Source Response from 800.com August 18, 2025 Thank you so much for the great feedback! We’re so happy to hear that you’ve found 800.com to be a reliable, easy-to-set-up solution with great value and excellent customer support. We also appreciate your feedback about the learning curve. With so many features built in, it can take a little time to explore everything, and we’re always looking for ways to make the onboarding process even more intuitive. If you ever need help navigating a specific feature or if you have any direct feedback about how we can make the process easier, our support team is always here to help at Support@800.com. CT Caleb T. Cleaning Environmental Services Used the software for: 1-2 years ### "800.commis great " May 13, 2025 5.0 It has been good, there are a few little bugs but it could be better in a few ways Pros It is so easy to have multiple Phones connected to receive calls! Cons I wish that all 3 phones got the call for some reason only 2 get it. It used to be all of them then it changed to just 2. Review Source Response from 800.com May 24, 2025 Thank you Caleb! We are so happy to hear how helpful and easy it has been using 800.com for your business lines. We would love to hear your feedback on any suggested improvements and get your settings adjusted so it's back to ringing all 3 lines. You can reach out to me directly at Christina@800.com :) MS Melisa S. Owner Real Estate Used the software for: 2+ years ### "Great option" March 12, 2025 5.0 Very reliable. Have used them for many years for my company. Pros Great reliable company, have used them for years! Cons So far so good! Great customer experience. Able to record calls. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) More features and less expensive which made sense Review Source Response from 800.com March 18, 2025 Thank you for your wonderful review Melisa! We are so happy 800.com has been a reliable solution for your company for so many years, and we look forward to many more. OV Olivia V. VP Edu Cosmetics Used the software for: Less than 6 months ### "Super easy, very fun!" March 20, 2026 5.0 Really recommend! It was so easy to use and had no major issues. The team is really responsive and super friendly. Pros Easy to use, super customizable. User friendly interface that I could update 24/7, completely on my own. Cons Audio quality for voicemail message was not the best. They tried to help us with the quality and we weren't able to improve it much. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.