# Page 4 | 800.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is 800.com the right Call Tracking solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/208208/800-com/reviews

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800.com

4.7 (313)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of 800.com

## Showing most helpful reviews

Showing 76-100 of 313 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jarvis H.  
COO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "800.com solid entry door to call management"

May 12, 2025

5.0

Very positive and smooth. Account Management is straightforward

Pros

The analytics in the tool and its ease of use. Also, the UI is very user-friendly

Cons

I'm not fond of the minutes being billed for call transfers.

Review Source

Response from 800.com

May 14, 2025

Thank you for your thoughtful and positive review! We’re so glad to hear that you’re finding value in the call analytics and that the ease of use and user-friendly interface are making a positive impact on your experience. We also appreciate your candid feedback regarding billing for call transfers. We understand that every minute matters, and your input helps us as we continue to evaluate and improve our service offerings. Thank you again for sharing your experience and for choosing 800.com to support your business communication needs!

RR

Ryan R.  
Owner  
Broadcast Media  
Used the software for: Less than 6 months

### "800.com for your business needs"

December 30, 2025

5.0

It's been cool I use the number for my radio station and all is well. The calls are crispy clear, I haven't had 1 dropped call yet

Pros

They gave me the number that I wanted specifically for my radio station. When no other company would

Cons

So far so good, there is nothing I didn't like about 800.com nothing has happened to the point where I needed customers service

Alternatives considered

[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing 800.com

They other companies would not give me the vanity number I wanted

Review Source

Response from 800.com

March 12, 2026

Thank you Ryan! We are so thrilled that you were able to get your perfect number and that the call service is so reliable. We are here whenever you need us.

MS

Melisa S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great option"

March 12, 2025

5.0

Very reliable. Have used them for many years for my company.

Pros

Great reliable company, have used them for years!

Cons

So far so good! Great customer experience. Able to record calls.

Switched from

[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)

More features and less expensive which made sense

Review Source

Response from 800.com

March 18, 2025

Thank you for your wonderful review Melisa! We are so happy 800.com has been a reliable solution for your company for so many years, and we look forward to many more.

AL

Anthony L.  
CFO  
Environmental Services  
Used the software for: Less than 6 months

### "Highly recommended!"

September 2, 2025

5.0

I was looking for an 800 service and came across 800.com. The pricing was good and the set up was incredibly easy.

Pros

Very easy set up and reliable service. Very happy with the service. It only took me about 5 minutes to complete the set up. I was also able to customize the greeting.

Cons

I have not encountered any cons yet. The platform seems very well designed and easy for user integration.

Review Source

Response from 800.com

March 12, 2026

Thank you so much for this positive review Anthony! We love that our product design has made it easy for you to get setup so quickly and the service has been so reliable. That's exactly what we aim for :)

AG

Andy G.  
President  
Information Services  
Used the software for: 2+ years

### "800.com Review"

July 26, 2025

5.0

Excellent service. Easy set up. Great value for the money. No bugs or issues. Good customer support.

Pros

Using 800.com phone system. Excellent service. Easy set up. Great value for the money. No bugs or issues.

Cons

Bit of a learning curve to get all the features to work. Bit of a learning curve to get all the features to work.

Review Source

Response from 800.com

August 18, 2025

Thank you so much for the great feedback! We’re so happy to hear that you’ve found 800.com to be a reliable, easy-to-set-up solution with great value and excellent customer support. We also appreciate your feedback about the learning curve. With so many features built in, it can take a little time to explore everything, and we’re always looking for ways to make the onboarding process even more intuitive. If you ever need help navigating a specific feature or if you have any direct feedback about how we can make the process easier, our support team is always here to help at Support@800.com.

PP

Peggy P.  
Website design and marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "Highly Recommend"

January 14, 2025

5.0

Easy to use and supreme customer service!

Pros

800.com is a great company. I found the number I wanted and have used for many years. Their pricing is very reasonable, and the customer service is 5 stars! I highly recommend this company for your toll-free business number.

Cons

I have had no problems with this company at all.

Alternatives considered

[ByDesign Technologies](https://www.capterra.com/p/151842/Freedom/)

Reason for choosing 800.com

I found the pricing very reasonable, and the customer service was very helpful with all my questions.

Review Source

Response from 800.com

January 17, 2025

Thank you so much Peggy! We are delighted to hear how wonderful your experience has been and happy to have you as a customer.

SA

Sarah A.  
Head of Operations  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Service - Easy to Use"

December 10, 2025

5.0

We've only been using 800.com for a couple months but so far we are happy with the service. Overall, no complaints and would recommend to others.

Pros

800.com was easy to set up and has been easy to use thus far. The dashboard and settings are intuitive and easy to understand.

Cons

Overall, everything has been good. Its a bit confusing that the recommended numbers for vanity lines have an extra digit but upon testing we figured out that you can leave the last number off if needed.

Alternatives considered

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Reason for choosing 800.com

Price and ease of use were the main determinants.

Review Source

Response from 800.com

March 12, 2026

Thank you Sarah! We are so happy to hear how easy the setup and dashboard have been. Thank you for choosing us!

VR

Verified Reviewer  
Founder and Managing Director  
Venture Capital & Private Equity  
Used the software for: Less than 6 months

### "800.com is THE BEST! 5 Trillion Stars!"

July 22, 2025

5.0

Extremely positive overall except with 800.com I will recommend 800.com to all my friends and business associates

Pros

800.com is THE BEST Easy to set up and use Excellent customer service Great pricing 800.com app is perfect

Cons

Nothing. 800.com is doing everything right. I have zero complaints about 800.com I would recommend 800.com to all my friends and business associates

Review Source

Response from 800.com

July 25, 2025

Wow! 5 trillion stars! We’re absolutely honored, thank you! We’re so happy to hear that you’ve had such a positive experience with 800.com, from the easy setup and great pricing to our app and customer support. Knowing that you’d recommend us to your friends and business associates truly means the world to us. We’re so glad to be part of your business journey and look forward to continuing to deliver the service you’ve come to love :)

AW

Adrian W.  
Marketing Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Very easy to use and set up"

June 27, 2025

5.0

5 out of 5 stars. Like I said, it was simple and easy to use. Very user-friendly with knowledgeable technical support staff.

Pros

Very easy to use and set up. Tech support offered was fast and responsive. The service works great. I would recommend 800.com.

Cons

None yet. The service has functioned as advertised and there has not been any friction in the process of using 800.com.

Review Source

Response from 800.com

March 12, 2026

Thank you Adrian! We love hearing how easy the setup is and how quickly you are able to reach customer service. Thank you for being a customer :)

SR

Sam R.  
General manager  
Construction  
Used the software for: Less than 6 months

### "Great for Small Business"

May 12, 2025

5.0

We've been using 800.com for our RoofMaxx business, and it's been a game changer. The platform is easy to use, the call forwarding works flawlessly, and the voicemail transcription helps us stay on top of every lead. I also really appreciate the ability to manage everything from my phone or laptop without any hassle. Great customer service and reliable performance—highly recommend for any small business that needs a professional phone system.

Pros

Ease of use, works well on Apple. Easy to make and receive calls. Really like the transcription service and ability to send texts.

Cons

no complaints! service has been easy and convenient throughout.

Review Source

Response from 800.com

May 22, 2025

Thank you so much for the fantastic review! We're thrilled to hear that 800.com has been a game changer for your RoofMaxx business. It’s great to know that features like call forwarding, transcription, and text messaging are making your communication smoother and more efficient — and we love hearing that you’re able to manage everything seamlessly from your Apple devices. Supporting small businesses with easy, reliable tools is exactly what we’re here for. We truly appreciate your recommendation and are grateful to be part of your business journey!

VR

Verified Reviewer  
CIO  
Hospital & Health Care  
Used the software for: 2+ years

### "Compliments and expands on existing telephony quickly."

December 6, 2024

5.0

We started with a basic need of a custom number for a specific client. With new business processes came the need to have more numbers with SMS and email capability. 800.com made this quick and easy to set up and was very affordable as well.

Pros

The ease and quickness of setting it up. They had the exact features we were looking for.

Cons

Missing a few small features but the pros of the product outweigh the cons.

Review Source

Response from 800.com

December 18, 2024

Thank you for sharing your experience! We’re glad to hear 800.com made it quick and easy to set up the features you needed. We appreciate your feedback and look forward to supporting your growing business! We would love to hear about any feature recommendations. Email me anytime at Christina@800.com

JIB

Jerald Ivan B.  
CEO  
Political Organization  
Used the software for: Less than 6 months

### "800.com Great Service "

March 12, 2025

5.0

Excellent. I am very happy with 800.com and would highly recommend them to anyone.

Pros

The Staffs professional approach to problem solving and customer service is inspirational and was greatly appreciated. There were no long waits or passing the buck exexcusesMy issue was handeled efficiently and expeditiously. I would highly recommend 1-800.com as a service provider.

Cons

Nothing Service was excellent. I had Zero problems with this service provider.

Review Source

Response from 800.com

March 18, 2025

We are so happy to hear how wonderful the service and support have been Jerald! We truly appreciate your recommendation and thank you for sharing your positive experience.

DF

Drew F.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Great solution for small business call tracking"

January 6, 2025

5.0

Have been using them for a little over a year and it's been smooth so far.

Pros

Their pricing was the most competitive for our needs.

Cons

Their website logs you out after X amount of time inactive. I like to keep the inbox up all day long so I can monitor incoming calls, but that is not possible without constantly going back to the tab every so often and refreshing it to stay logged in. I wish that was able to be revised.

Alternatives considered

[CallRail](https://www.capterra.com/p/141829/CallRail/)

Reason for choosing 800.com

800.com was the better priced option for what we needed at the time, plus we wanted a vanity 800 number, which CallRail did not offer.

Review Source

Response from 800.com

January 8, 2025

Thank you for your positive review and thoughtful feedback! We’re glad 800.com has been a smooth and cost-effective solution for your call tracking needs. Your input on session timeouts is valuable, and we’ll look into improving that experience. Thank you for choosing us!

nS

neil S.  
owner  
Executive Office  
Used the software for: 1-2 years

### "the best in the game"

May 12, 2025

5.0

top quality service and never had any issues.

Pros

Easy to use, would suggest signing up for a trial

Cons

nothing, everything is great! we have tried other providers they are the best

Review Source

Response from 800.com

May 20, 2025

Thank you Neil! We are so happy to hear how easy it has been to use 800.com and about the top notch service.

GS

Garth S.  
Management  
Broadcast Media  
Used the software for: 1-2 years

### "Good but App needs improvements "

November 23, 2024

4.0

Over experience is an 8.5 out of 10. Please improve the phone App

Pros

Their willingness to take customer feedback and implement them

Cons

The phone app needs improvements with sending and receiving text messages, the limited number of characters and more

Review Source

Response from 800.com

December 6, 2024

Thank you for your positive review and feedback Garth! We are always interested in learning how we can improve our product and would love to hear any suggestions you have. Please reach out to me anytime at Christina@800.com

CR

Chris R.  
Owner  
Construction  
Used the software for: 1-2 years

### "Best Experience "

March 13, 2025

5.0

We have had the best experience with 800.com. This was our first time having a business number and 800.com was our first choice. The ease of the app is top notch and the customer service is outstanding!!

Pros

The ease of the app and the customer service.

Cons

I haven’t found anything I don’t like about 800.com so far.

Review Source

Response from 800.com

March 26, 2025

Thank you so much for sharing your positive experience Chris! We love hearing how wonderful it has been from setup to customer service. Thank you for choosing us! If you would like to have your business featured with this review, reach out to me at Christina@800.com :)

AV

Andrew V.  
Partner  
Accounting  
Used the software for: Less than 6 months

### "Easiest way to get 800 number for your business"

June 28, 2025

5.0

Pros

800.com makes it extremely easy and affordable to get and manage 8XX numbers for your business. highly recommended.

Cons

The only issue we experienced so far was connecting our 8XX number to WhatsApp for business. The issue might be resolved by contracting customer support.

Review Source

Response from 800.com

July 14, 2025

Thank you so much for your kind words and recommendation Andrew! We’re thrilled to hear that 800.com has made it easy and affordable for you to manage your 8XX numbers. That’s exactly what we aim for. We appreciate you pointing out the possible issue with connecting to WhatsApp Business. While this integration depends on some third-party limitations, our support team is happy to look into it and help however we can. Please don’t hesitate to reach out to our support team at Support@800.com. We would love to assist :) Thanks again for your feedback and for choosing 800.com!

HE

Hylan E.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great option for call management"

September 12, 2025

5.0

They are extremely helpful and reachable if you have any issues. I strongly recommend using them for your needs!

Pros

Onboarding was super easy and they were super helpful in helping us get live. They gave us a discount for trying which made the barrier to entry very low.

Cons

It was a bit difficult to try to figure out the right package to choose but our representative helped us and we figured it out.

Review Source

Response from 800.com

October 3, 2025

Thank you so much for the kind review Hylan! We’re so happy to hear that onboarding went smoothly and that our team was able to help you get up and running with confidence! We know that choosing the right plan can sometimes feel a bit overwhelming, so we’re especially glad our representative was there to guide you through it. It’s also great to hear that the discount helped make getting started more accessible. We appreciate your recommendation and look forward to supporting your continued success. Thanks again for choosing 800.com!

GL

Gabriel L.  
Sales Division  
Automotive  
Used the software for: 1-2 years

### "Good and will keep using."

March 12, 2025

4.0

Pretty good I must say, i will keep using them.

Pros

I like the easy to use interface of this app, mostly reliable also.

Cons

Sometimes my calls drop. Which could normal for LTE networks being involved?

Review Source

Response from 800.com

March 24, 2025

Thank you for your positive review and feedback Gabriel! We are happy to hear that you find the interface and product reliable. Dropped calls are typically a result of the carrier but I would definitely like to look into it. Please reach out to me at Christina@800.com and I can have support check your account :)

JB

Jourdan B.  
Founder, Creative Director  
Construction  
Used the software for: 1-2 years

### "I love my 800 number"

March 14, 2025

5.0

Overall, I’ve had a good experience. I use the 800 number on my Google listing only and it seems to be working. I’m excited to grow enough to use it on a billboard one day!

Pros

Early on in my subscription, I was told by a customer that they tried calling my 800 number and I never saw that they called. Customer service resolved it right away and tested it to confirm that it was working efficiently. It’s nice working with a business that responds to customer concerns.

Cons

It took a while for me to find an 800 number that I felt like people would be able to remember because they must be so popular that everything I wanted was taken! I ended up with 1-855-MURALIST and I’m super happy with it.

Review Source

Response from 800.com

March 26, 2025

Thank you so much for sharing your positive experience Jourdan! We love that you found your perfect number and have been able to use it on Google also. We look forward to seeing it on a billboard too! We would also like to feature your business and number :) Reach out to me at Christina@800.com

OV

Olivia V.  
VP Edu  
Cosmetics  
Used the software for: Less than 6 months

### "Super easy, very fun!"

March 20, 2026

5.0

Really recommend! It was so easy to use and had no major issues. The team is really responsive and super friendly.

Pros

Easy to use, super customizable. User friendly interface that I could update 24/7, completely on my own.

Cons

Audio quality for voicemail message was not the best. They tried to help us with the quality and we weren't able to improve it much.

Review Source

EG

Erica G.  
CEO  
Food & Beverages  
Used the software for: 2+ years

### "A must for a business owner"

November 6, 2024

5.0

Overall, I’ve had a Great interaction with 100.com. I truly recommend it to business owners.

Pros

I appreciate that 800.com receives my calls And voicemail. I received an email with the documentation of interaction. I also appreciate that I was able to personalize my number based off of my business name really cool and I’m so glad that the number was available.

Cons

I would appreciate for 800.com to have an option where you can hear or screen who’s calling first before deciding to answer or not.

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

The phone number was not at 800 number. It was a number with an odd area code in felt very Spam-ish.

Review Source

Response from 800.com

December 6, 2024

Thank you Erica! We are so happy that you were able to find your perfect number and would recommend us to other business owners. We appreciate your suggestion about the call screening and are always interested in learning how we can improve the product, so I will bring this to our product team to discuss :) If you have any other suggestions, reach out to me anytime at Christina@800.com

KA

Karen A.  
VP of Ops  
Real Estate  
Used the software for: Less than 6 months

### "I recommend 800.com"

December 8, 2025

5.0

So far it was seamless with no issues. Right out of the box we were able to forward and accept calls and set up VM messages easily.

Pros

how easy it is to forward calls to your phone and then use the app if you need to call back someone.

Cons

how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it.

Review Source

Response from 800.com

March 12, 2026

Thank you Karen! We are so happy to hear how easy the call forwarding, VM and app services are. We hear you on the texting side, we are actively working with the federal and third party services, to make SMS registration easier and faster. Thank you for being a customer!

LF

Luis F.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "800.com Excellent service and price!!! 10 out of 10"

December 11, 2024

5.0

Fantastic I recommended many other businesses owners to 800.com already and will continue to in the foreseeable future.

Pros

Their expert customer service team, the quality of training during on boarding, and price above all.

Cons

They're AI voice mail actors leave a little to be desired.

Switched from

[SmartLine](https://www.capterra.com/p/186626/SmartLine/)

Price, availability of 800 number, and overall customer service.

Review Source

Response from 800.com

December 18, 2024

Thank you for the fantastic review and your recommendations Luis! We're thrilled that you value our customer service, onboarding, and pricing. Your feedback on the AI voicemail is appreciated, and we're always working to improve. Reach out to me anytime at Christina@800.com with any feedback.

JC

Jessie C.  
Telecommunications Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ease and Speed was great for our company needs!"

November 11, 2024

5.0

It was easy, efficient and there have been no issues since our number was activated

Pros

It's very easy to set up, the service was activated quickly, which helped my company be able to meet the needs of a toll-free patient advocates line. Due to the ease and speed of this set up, we are looking into adding more lines.

Cons

At this point, we have not experienced any issues.

Alternatives considered

[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Reason for choosing 800.com

Speed and ease of set up. 800.com allowed us to activate the line quickly; it cost us less.

Review Source

Response from 800.com

December 6, 2024

Thank you Jessie! We love that you have had such an amazing experience with us.

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